VA100 Series User Manual V1.43
VA100 Series User Manual V1.43
VA100 Series User Manual V1.43
USER MANUAL
VoloAccess™ User Manual
TABLE OF CONTENTS
COPYRIGHT NOTICE
This document has been prepared and written by Vololink Pty Ltd, and is copyright. Other than for
the purposes of and subject to the conditions prescribed under the Copyright Act, no part of it may
in any form or by any means (electronic, mechanical, micro copying, photocopying, recording or
otherwise) be reproduced, stored in a retrieval system or transmitted without prior written
permission from Vololink Pty Ltd. Product or company names are trademarks or registered
trademarks of their respective holders.
Electronic Devices
Most modern electronic equipment, for example equipment in hospitals and cars, is shielded from the
effects of RF energy. However, certain electronic equipment is not, so the RF energy from the VoloAccess
may affect some electronic equipment, therefore:
● Do not use your VoloAccess near medical equipment without requesting permission.
● Do not use your VoloAccess in airplanes.
● Pacemaker patients should be aware that the use of a VoloAccess close to a pacemaker may cause
the pacemaker to malfunction.
● Some hearing aids might be disturbed if placed very close to the VoloAccess.
Electrical devices connected to the same AC power outlet that is used by the VoloAccess may generate
excessive interference to the VoloAccess.
Voice Services
Voice enabled models of the VoloAccess provide the equivalent of a PSTN or fixed line connection via the
3G mobile network. Just plug in a standard analogue handset, or an answering system with extension
handsets. The VoloAccess is compatible with most phones available on the market today that support tone
dialling. The VoloAccess does not support old devices that are capable of pulse dialling only.
Internet Services
The VoloAccess provides a true broadband solution with HSPA services enabled on the 3G network.
Connect your computer and you will be able to surf the Internet at speeds up to 7.2Mbps for HSPA version
and 21Mbps for HSPA+ version.
SMS Services
The VoloAccess is a 3G mobile device so you can receive and send SMS messages. On your computer
you can create, view and reply to SMS messages in the same way you would with any mobile phone.
VoloAccess Connections
The following image shows the rear panel of the VoloAccess and describes the purpose of each connection.
RESET Reset button – Use a paper clip to reset the VoloAccess. See below for further information on
resetting the VoloAccess.
PHONE* Phone ports – Connect a phone here (Voice enabled models only).
WAN By default, the WAN port can be used as a LAN port. In this configuration the VoloAccess is a
five port switch. If the WAN port is configured to connect the VoloAccess to an external
modem for alternative WAN access, the VoloAccess is then a four port switch.
The WAN port can be disabled. See Operating Mode under Settings on the WAN
Ethernet page for further information.
POWER Power supply – Connect the power supply cable here. Use the adjacent switch to turn the
VoloAccess On/Off.
* The two phone ports on the VoloAccess share a common phone line. If two phones are connected to the
VoloAccess, the first handset lifted will get the line and can place a call. While a call is in progress, any
attempt to make a call from the second phone results in the busy signal. For inbound calls, both phones
ring – the first handset lifted will take the call; the other handset receives the busy signal.
WiFi Protected Setup (WPS) button and USB port – Reserved for
indicator. Used for establishing WiFi future use.
connection using WPS. See WPS for
further information.
WPS button
The following table describes the behaviour of the WPS button indicator.
For further information on using the WPS feature refer to the WPS section.
Reboot the VoloAccess Reset the VoloAccess Clear VoloAccess flash memory
(Same as switching off and on) (Reset to factory configuration) (Reset and clear saved data)
Press the reset button for less Press the reset button for more than Press the reset button for more
than 5 seconds 5 seconds and less than 10 seconds than 10 seconds
WPS, Signal Strength and Mobile WPS, Signal Strength and Mobile WPS, Signal Strength and Mobile
Network Indicators turn off Network Indicators turn on Network Indicators turn off
Notes:
● The first row defines the function.
● The second row describes the timing of the reset button press.
● The third row describes the behaviour of the VoloAccess indicators.
Clearing the VoloAccess flash memory should be used as a last resort when troubleshooting a
problem. Data stored in flash memory includes items like SMS Messages and the Log files.
Power Mobile Received WLAN Ethernet (LAN) ports (4) WAN Phone (2)
Network Signal
Strength
Phone 1 / Phone 2
Status Phone 1 / Phone 2 Indicators
Phone is On Hook and idle OFF
Phone is Off Hook ON – flashing at 1 second intervals
Phone is receiving a call or dialling out ON – flashing at 1 second intervals
Power up sequence
During start up, the VoloAccess flashes the WiFi Protected Setup, Signal Strength and Mobile Network
indicators at 1 second intervals for about 10 seconds.
VoloAccess Location
The signal strength available at the VoloAccess location affects the performance of the unit. The stronger
the signal, the better the VoloAccess performance.
Test several locations by moving the VoloAccess while looking at the Signal Strength indicator. (Wait 10
to 20 seconds after each change of location for the Signal Strength to be measured and displayed – a
flashing indicator represents a weak signal). Select a location where the Signal Strength indicator is on
and solid.
Recommendations:
● Select an indoor location, preferably close to a window and the roof. Generally, you will experience
better Signal Strength in these locations.
● Position the VoloAccess antennas as high as possible for better reception.
● Do not install the VoloAccess in a bathroom, a wet or damp environment or an outdoor location.
● Do not install the VoloAccess in locations or rooms that contain large amounts of metal, steel or wiring.
Locations that contain large amounts of metal inhibit the transmission of Radio Frequency (RF).
● Do not expose the VoloAccess to extreme temperatures (near radiators, cooling vents, etc).
● If you experience poor Signal Strength, an (optional) higher gain antenna may result in improvement.
Mounting Position
The VoloAccess can be mounted in a vertical position by attaching the or,
supplied base as shown here.
It can be mounted horizontally by removing the side cover (the one without the
or,
indicators) and standing it on the rubber feet. Turn the hinged antennas to the
vertical position.
The VoloAccess can be wall mounted by removing the side cover and
attaching it to (at least two) screws with a maximum head diameter of 7mm.
Preparation
To prepare the computer for connection to the VoloAccess do the following:
In Windows XP:
● Load the Windows Control Panel and double-click Network Connections.
● Under the heading LAN or High-Speed Internet right-click Local Area Connection and select
Properties.
● Select Internet Protocol (TCP/IP) and click the Properties button.
A dialog box similar to the one below appears.
In Windows Vista:
● Load the Windows Control Panel and double-click Network and Sharing Center.
● Click View status; located next to Local Area Connection.
● The Local Area Connection Status window is displayed. Click the Properties button.
● The Local Area Connection Properties window is displayed. Select Internet Protocol Version 4
(TCP/IPv4) and click the Properties button.
A dialog box similar to the one below appears.
● Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic.
The VoloAccess is a DHCP server and will provide both of these addresses.
To switch between SMS and Admin click the Vololink logo in the top left corner of any page - you will
be returned to the Index page shown above.
If the WAN State is Connected, you are ready to use your VoloAccess to surf the Internet.
If this is not the case, continue by checking the configuration of the APN (Access Point Name).
If Power-on PIN Lock has been enabled, the dial tone will be different (an intermittent tone instead
of the normal dial tone). On a voice enabled VoloAccess unlock the SIM using the telephone keypad
by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then replace the handset.
It is recommended that even if you have a pre-configured unit, you complete the next step and record
the APN. This is to save time obtaining it from your service provider in the event it is lost due to a
configuration error or a reset sometime in the future.
What is the APN? – The APN is the name of your 3G services provider‟s wireless access point.
To configure the APN for your 3G services provider, start by loading Admin as described above.
● From the Navigation panel on the left select Quick Setup - the Quick Setup page appears:
The rest of this section covers items that you may wish to view or change.
Module
IMSI International Mobile Subscriber Identity. The IMSI number is a unique 15-digit
code that is attached to every SIM and makes it possible for mobile networks to
identify the home country and network of a subscriber.
IMEI The International Mobile Equipment Identity number. A number unique to every
GSM and UMTS mobile device, in this case, your VoloAccess. The IMEI
number is used identify the device only, it is not related to the SIM or the
subscriber.
Firmware The firmware version of the wireless module.
Network
Network State The type of cellular network that the VoloAccess is logged on to.
Network Operator The name of the network operator that the VoloAccess is connected to.
Service Provider The name of the service provider that the VoloAccess is connected to.
Numeric Location, The Location Area Code and the Cell ID that the VoloAccess is connected to.
Cell ID These values are displayed in hexadecimal notation.
SIM Status
SIM State The state of the SIM installed in the VoloAccess.
Use this page is to manage the function of the PIN. From this page you can:
Enable/Disable Power-on PIN Lock
Change the PIN
● Enter the current PIN in the editbox provided and click the Apply button
The page changes to reflect the Enabled state and provide the Change PIN facility as follows:
When Power-on PIN Lock is enabled, all services except emergency calls (voice enabled models
only) are not available until the SIM is unlocked.
To unlock the SIM using the telephone keypad on a voice enabled VoloAccess:
● Lift the handset and enter #NNNN# (where NNNN is the SIM PIN), then
● Replace the handset.
To unlock the SIM using Admin:
● Select Status from the navigation panel.
● Enter the SIM PIN in the editbox provided.
The SIM PIN can also be entered in the 3G Embedded or Quick Setup pages.
● Enter the current (old) PIN in the editbox provided and click the Apply button.
The PIN is now changed.
The connectivity of the WAN interfaces is verified by regular monitoring of reliable hosts. When a DNS
lookup of a reliable host via an interface fails, the VoloAccess marks that interface as failed and
automatically activates an alternate interface.
Setting up Failover
Following is an example of setting up a wired modem as the secondary WAN interface.
Do not connect a WAN Ethernet cable until Failover has been enabled and configured.
To access the WAN Failover page select WAN then Failover in the navigation panel – the Failover page
appears.
● Select Enabled from the drop-down list box and click the Apply button.
After enabling Failover and selecting the interface order, it is necessary to enable the WAN port before
connecting the VoloAccess to a secondary WAN interface.
The following items can be configured if necessary.
Polling Interval The length of time (in seconds) between DNS resolution attempts. The
polling requests are the regular monitoring of the WAN interfaces.
A short interval between DNS polling provides fast detection of
connection failure, but results in increased data usage. The range of
values is: Min: 5 seconds to Max: 1 day.
Poll Timeout The number of seconds to wait for a DNS reply. It may be necessary to
increase this value for slow links in order to provide sufficient time to
receive a reply. The range of values is: Min: 1 second to Max: 3 minutes.
Poll Failure Count The number of successive DNS resolution failures before the interface is
considered to have failed. Once the specified number of failures has
been reached, the next available interface will become the active
interface. The range of values is: Min: 1 to Max: 100
Interface Order Defines the preferred order of interface usage. The primary interface is
used in preference to the secondary interface until it fails at which time
the VoloAccess will switch to the next interface. To change the interface
order, click the Raise button.
Servers To Be Resolved The list of host names to resolve. The default hosts can be replaced or
deleted. Additional host names can also be defined. Use the Save,
Delete and Add buttons to manage these items. At least one host must
be defined.
By default, the WAN port is Bridged – see Enable WAN Ethernet Port for further
information.
Verified Indicates whether the interface has passed the DNS resolution test.
Active The active interface is marked with a blue icon.
The WAN Ethernet port can be configured manually or, by selecting DHCP to automatically obtain an
IP address from an external WAN modem/router. Selecting DHCP should be suitable for most users.
If Manual is selected, it is necessary to enter the following information:
IP Address IP Address for the VoloAccess to use on the external Ethernet WAN
Netmask Netmask of the external Ethernet WAN
Gateway IP address of the external Ethernet WAN Gateway
DNS 1 IP address of the external Ethernet WAN Primary DNS server
DNS 2 IP address of the external Ethernet WAN Secondary DNS server
The above information can be obtained by accessing the configuration page(s) of the external WAN
modem/router. Refer to the modem/router documentation for further information.
● Configure the WAN Ethernet port to obtain an IP address automatically as follows:
● In the navigation panel select WAN Ethernet – the WAN Ethernet page appears.
It may be necessary to repeat the Refresh several times before the updated information appears.
IP Address The IP Address for the VoloAccess to use on the Ethernet WAN
Review the implementation of Failover by returning to the WAN page – in the navigation panel select
WAN.
Observe the Connection and Verification status of the WAN interfaces. When all interfaces are fully
operational, they are shown as being Connected and Verified with the primary interface Active.
It is necessary to register with a Dynamic DNS provider before configuring the VoloAccess to use
Dynamic DNS.
To access the Dynamic DNS page select Dynamic DNS in the navigation panel – the Dynamic DNS
page appears.
Settings
To view or edit the LAN Settings select LAN followed by Settings in the Navigation panel - the LAN
Settings page appears:
Most users will not need to change anything on this page. However, if necessary, you can:
Define the IP Address and Netmask of the VoloFone
Enable or Disable the DHCP Server
Define the IP Range assigned by the DHCP Server
Set the Lease Time of the IP Address
UPnP™
UPnP (Universal Plug and Play) provides automatic port forwarding between certain Internet applications
and your LAN. UPnP needs to be enabled to allow programs like MSN Messenger and most games to work
through the VoloAccess firewall. The default setting for UPnP is Enabled.
To enable/disable this feature:
● Select Enabled or Disabled in the drop-down list next to UPnP on the Settings page.
● Click the Apply button – the Settings page reappears with UPnP reconfigured.
Static DHCP
Static DHCP configures the DHCP server on your VoloAccess to always assign the same (static) IP
address to a specific network adapter installed in a computer on the LAN. Every network card has its own
unique address - the MAC (Media Access Control) address that is used to identify it on the LAN. At boot
time the computer requests its IP address from the VoloAccess DHCP server. The DHCP server
recognises the MAC address of the computer's network card and assigns the static IP address to it.
Static DHCP is required if you want your computer to always have the same IP address. This is sometimes
required by certain programs. Static DHCP should be used in conjunction with Port Forward. If you forward
an external WAN TCP/UDP port to a port on a server running inside your LAN, you have to provide that
server with a static IP address - this can be achieved using Static DHCP.
To assign static IP addresses to computers on your LAN select Static DHCP in the navigation panel – the
Static DHCP window appears.
● Enter the following data for each computer to be assigned a static DHCP address:
MAC Address Enter the MAC address e.g. 00:1a:4b:5c:38:61
IP Address Enter the IP address e.g. 192.168.0.150
Host Name Enter a Host Name (optional) – recommended as it helps identify the
computer. (It is in readable format rather than a number – see View leases.)
● Click the Add button to complete assigning a static DHCP address.
You will need to obtain the following information from the administrator of the remote server:
● Remote Host Address
● Remote Network Address
● Remote Network Mask
● Remote Network Gateway
● Authentication Key – A Pre-Shared Key (PSK)
The VPN is implemented using IPsec in Network-to-Network mode. This means that the VoloAccess
is a VPN router providing connectivity between two LANs.
Currently, the supported settings are authentication via pre-shared key using SHA1, with 3DES
encryption. The Diffie-Hellman group is modp1024.
Enter the Server IP address and Server Port(s), select the Protocol from the drop-down list, and
enter the NAT Port(s) then click the Add button.
Example
In this example, port forward is used to allow incoming access to an internal web server.
* To define a single port, enter the same value for both. For example, to define a single Server Port
enter 8080 to 8080.
By default WiFi is Disabled. To set up a wireless network it is necessary to configure both the VoloAccess
and the computer (or computers) that will be connecting wirelessly.
Configuring WiFi
WiFi on the VoloAccess is configured as follows:
● Select WiFi from the navigation panel – the WiFi page appears.
● Use the drop-down list next to WiFi Access Point and select Enabled.
Configure each of the following taking into account network security and performance.
Channel The VoloAccess WiFi network operates in the 2.4GHz frequency range. The
operation of your WiFi network may be affected by other devices, such as
cordless phones. If you experience any interference or slow connection, try
selecting another channel.
SSID This is the Service Set Identifier, or Network Name of your WiFi network. The
VoloAccess broadcasts this information regularly. This feature allows clients to
dynamically discover and roam between WiFi networks.
Enter a name for your WiFi network in the editbox.
BSSID The Basic Service Set Identifier - the BSSID is the MAC address of a wireless
access point, in this case the VoloAccess.
Broadcast SSID The default setting is Enabled. This allows clients to discover and connect to the
VoloAccess.
Security and By default the Security Mode is set to None making it an open system. This is
Authentication the least secure of all settings and is not recommended.
There are three settings available for Security Mode – they are:
WEP Wired Equivalent Privacy is a protocol used to secure WiFi networks.
To configure WEP as the Security Mode, select WEP from the drop-
down list – the page reloads automatically and displays the WEP
Authentication and WEP Encryption Key edit boxes.
● From the drop-down list next to MAC Address Filtering select Enabled.
● From the drop-down list next to Filter Mode select Allow or Deny. You can choose to allow or deny
all specified clients, that is, all allowed or all denied access.
● Enter the MAC address of the client in the format nn:nn:nn:nn:nn:nn and click the Add button.
● Continue adding MAC addresses and when complete, click the Apply button.
Following is an example of a WiFi Access Control configuration:
● To modify an entry, edit the MAC address then click the Save button next to it.
● To delete an entry, click the Delete button next to it.
To use WPS to connect wireless clients to the VoloAccess it is necessary to configure WiFi as
described in the Configuring WiFi section of this manual, then continue as follows:
It is recommended that you read the user manual that came with the WPS-capable WiFi device prior
to proceeding.
WPS supports two methods of connection; the PIN method and the Push Button Configuration (PBC)
method.
It is recommended that the WPS feature only be used with WPA or WPA2 security implemented.
PIN Method
● On the client computer, run the Setup program supplied with the WPS-capable device. This usually
involves inserting the supplied CD into the computer‟s DVD/CD drive and allowing it to run
automatically. If this is not the case, refer to the user manual supplied with the WPS-capable device
on how to install the software.
● The Setup program should take you through the steps required to connect to a WPS-capable Access
Point, in this case, the VoloAccess.
● If an option for PIN or PBC method of connection is offered, select PIN.
● Continue by following the steps offered by the Setup program.
● The PIN method has two variants; the first is where the PIN is provided by the WPS-capable WiFi
device (Client PIN), the second is where the PIN is provided by the Access Point (VoloAccess PIN).
For the Client PIN method; when prompted, enter the PIN provided by the Setup program in the
Client PIN editbox of the WPS page of Admin. Wait until prompted by the Setup program, then
click the Start button in the WPS page of Admin.
For the Access Point method; when prompted, enter the PIN, displayed on the WPS page under
VoloAccess PIN, into the new client's Setup program.
● After WPS negotiation has completed, verify the connection by selecting LAN > View Leases in
Admin.
PBC Method
● On the client computer, run the Setup program supplied with the WPS-capable device. This usually
involves inserting the supplied CD into the computer‟s DVD/CD drive and allowing it to run
automatically. If this is not the case, refer to the user manual supplied with the WPS-capable device
on how to install the software.
● The Setup program should take you through the steps required to connect to a WPS-capable Access
Point, in this case, the VoloAccess.
● If an option for PIN or PBC method of connection is offered, select PBC.
● Continue by following the steps offered by the Setup program.
● If prompted by the Setup program to initiate WPS on the Access Point, press the WPS
button (shown here) on the VoloAccess or, click the Start button in the WPS page of
Admin.
● During negotiation the WPS page changes to reflect the WPS Active state and the WPS indicator on
the VoloAccess flashes.
● After WPS negotiation has completed, verify the connection by selecting LAN > View Leases in
Admin.
You can still connect non-WPS-capable wireless clients using the process described in the next
section.
Windows XP
● Click Start, then Control Panel.
● Double-click Network Connections.
● Locate your WiFi adapter in the list. Right-click this and select View Wireless Networks.
● Select the network name (SSID) that you defined when setting up WiFi on the VoloAccess and click
Connect.
● If security is configured on the VoloAccess, a dialog box is displayed requesting a Network key.
● Type in the same pre-shared key that was entered when setting up WiFi on the VoloAccess. Re-enter
the key as confirmation then click Connect.
● After a delay of approximately 5 to 10 seconds the message Connected should display in the dialog
box and an icon ( ) is displayed in the Windows XP notification area.
● Open your web browser; you should be online and able to access the Internet.
● Select the network name (SSID) that you defined when setting up WiFi on the VoloAccess and click
Connect – the Connect to a network dialog box appears.
If you are unable to access the Internet, please refer to the Troubleshooting guide.
Telephone Settings
The following settings can be configured:
Volume This is the handset earpiece volume (1- quiet, 4 – loud).
DTMF Dial Timeout Define the time from dialling to call setup. This is the time lag between when
you finish keying the number to call, and when the phone starts to dial. The
timeout range is between 2 and 10 seconds. The default setting is 3 seconds.
Country/Region Select from the drop-down list.
Line Reversal If a Private Automatic Branch eXchange (PABX) is connected to one of the
VoloAccess phone ports, it may be necessary to enable this feature as some
features of a PABX require Line Reversal to clear down the line or help hang
up the call. This feature is required when a PABX is using PSTN as opposed
to ISDN. To enable Line Reversal, select Enabled from the drop-down list.
Default Dial
Default Dial is a number that can be configured for the VoloAccess to dial automatically after a defined
timeout simply by lifting the handset. This feature can be used as an emergency call facility. To implement
this feature, Enable Default Dial using the drop-down list then click Apply.
● Enter the Default Dial Timeout (in seconds) and the Default Dial number then click the Apply button.
The valid range for the timeout is between 0 and 10 seconds. The default setting is 5 seconds.
Support of Supplementary Services is dependent on the network. For this reason, all of the VoloAccess
services may not be available.
You can also configure:
Inbound Caller ID To display the Caller ID of an incoming call on a Caller ID capable handset.
Outbound Caller ID Own Number sending.
Call Waiting Call Waiting notification.
To enable/disable these settings, use the drop-down list then click the Apply button.
Call Divert
To configure Call Divert, select Telephone followed by Call Divert in the Navigation panel - the Call Divert
page is displayed:
Divert Voice Calls when Calls are Not Answered No Answer Call Diversion (after a defined
number of seconds).
To enable any of these settings first enter a phone number to divert to, then click the Enable button.
To disable a setting, click the Disable button.
Support of Supplementary Services is dependent on the SIM installed in the VoloAccess and also on the
network. For this reason, all of the documented services may not be available.
The VoloAccess supports the following list of Supplementary Services.
● Inbound Caller ID
● Outbound Caller ID
● Call Waiting
● Call Divert
● Call Barring
● Multi-party Calls
● Call Transfer
● Call Holding
● Call Waiting
Throughout this section the instructions will refer to the Flash key, which can be labelled as Flash or
Recall on a telephone.
Not all telephones have a Flash key. In which case, use the Telephone page in Admin to configure
Telephone Supplementary Services.
When you see this icon in the instructions, lift the telephone handset Off Hook.
When you see this icon in the instructions, replace the telephone handset On Hook.
Keypad commands will work with a DTMF capable (tone dialling) phone only.
#69*
Volume Setting (Where Volume Level = 1 – 4) [Level]
Flash
Inbound Caller ID Notes
This feature is only applicable for handsets that support Caller ID Display.
In the following section [number] is the number to divert to.
Call Divert
Note: The Country Code prefix of + is entered as **
The next section refers to In Call features. These commands are executed while a call is in progress.
Feature Keypad sequence
Flash2#
Answer a Call in Waiting
Alternates between the calls
Multiparty Call – A call is in progress and there is another Flash2# to put current call on hold
incoming call and pick up the incoming call; then,
Flash3# to connect all calls
Flash2# to put current call on hold,
Multiparty Call – A call is in progress and you make another make another call by
call Flash[number]*,
when call is answered,
Flash3# to connect all calls
Cancelling a Command
For all commands except the In-Call Feature commands, hanging up the telephone handset or pressing
the Cancel button in Admin will cancel it.
Command Success/Failure Indication
For a command entered using the keypad, you will hear a high pitched beeping (higher than the dial
tone pitch) to indicate success. A low pitched beeping (similar to the dial tone pitch) indicates failure.
If Remote Access to Admin is enabled, it is recommended that you change the default password to
prevent unauthorized access.
If your 3G service provider allocates a private IP address to the VoloAccess (this is known to happen
in some cases) then Remote Access to Admin will not work. A private IP address is in one of the
following ranges:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255
● From the drop-down list select NITZ then click the Apply button.
It is not necessary to specify a Local Timezone Offset as the NITZ protocol automatically determines
this in conjunction with the mobile network.
If you are updating the firmware on a WiFi enabled VoloAccess, connect the VoloAccess to the
computer using the supplied Ethernet cable.
● From the navigation panel select System followed by Firmware – the Firmware page appears:
● Click the Browse button to locate the Firmware Update file - a browse box opens.
● Select the Firmware Update file.
● Click the Open button to select the update.
● Click the Update Firmware button to start the process.
Do not navigate away from the Firmware Update page until complete.
When the update is complete the VoloAccess will reboot automatically and the Firmware Update
Complete page will appear.
The VoloAccess will restart automatically and display the VoloAccess Index page.
After the upload has completed it is necessary to restart the VoloAccess for the restored configuration
to take effect.
Events are displayed in groups of 20 items. Use the Back/Forward keys (see below) at the bottom of the
page to move through the Event Log.
If you lodge a support request you may be asked to view the Event Log to assist in diagnosis.
To save a copy of all VoloAccess logs:
● Click the Save all logs button – the following dialog box appears:
Factory Defaults
Setting the VoloAccess to factory defaults will overwrite all configuration items including the Admin
password. The configuration settings can be saved using the Save Configuration feature. This saved file
can be restored once the VoloAccess has restarted.
To restore the VoloAccess to the factory settings select Factory Defaults from the Navigation panel - the
Factory Defaults page appears:
It is necessary to re-enter the APN before the VoloAccess will connect to the Internet.
Setting the VoloAccess to factory defaults can also be done using the Reset button.
● The VoloAccess will restart automatically and display the Index page.
If JavaScript is enabled in your Web browser, it is not necessary to „click here refresh‟ to reload the
page – the refresh will happen automatically.
To return to the VoloAccess Index page, click the Vololink logo in the top left of any page.
● Enter the Mobile Phone Number(s) or, click the Contacts button - the Contacts page appears.
When entering multiple mobile phone numbers, use a comma (,) or semicolon (;) as a separator. For
example, NNNNNNNNN,NNNNNNNNN.
● Select a recipient by clicking the checkbox next to the contact‟s name (multiple recipients may be
selected), then click the OK button to add the number(s) to the Recipients list.
● Type the message in the Message edit box. As the message is entered, the Message Size (in characters)
is displayed.
● The maximum number of characters per message is 160. Longer messages are split into smaller
messages and combined at the receiving end.
● Click the Send button to complete sending an SMS message.
The contacts already stored on the SIM are read and displayed.
● In the blank Contact Name editbox at the bottom of the list enter the new contact‟s name.
● In the blank Phone Number editbox at the bottom of the list enter the new contact‟s phone number.
● Click the Add button to add the new contact to the Contacts list.
Contacts that you add can be edited or deleted; those added by the SIM provider are read only and
cannot be edited or deleted.
● Click the Edit button next to the message to process - the message is loaded into the New SMS
message page for editing and sending.
To delete a draft message, click the checkbox next to the message to delete, and then click the Delete
button.
Multiple phone numbers can be entered. Use a comma (,) or semicolon (;) to separate the numbers.
● Select a recipient by clicking the checkbox next to the contact‟s name (multiple contacts may be
selected), then click the OK button to add the number(s) to the Recipients list.
● Click the Send button to complete forwarding an SMS message.
To delete a sent message, click the checkbox next to the message to delete, and then click the Delete
button.
A reset to default factory configuration cannot be undone. If you reset the VoloAccess to default factory
configuration, all your previous configuration changes are replaced. If you have previously changed the
password, you will have to login to the VoloAccess Index page with the default User name "admin" and
Password "password".
Indicators
What do the VoloAccess Indicators mean… what are they telling me?
Please refer to VoloAccess Indicators. There you will find a comprehensive description of the function of
each indicator.
The VoloAccess Signal Strength Indicator and Network Indicators are not On
There are a several possibilities:
● First, check that the SIM is inserted. If the SIM is missing, please insert the SIM in the correct
orientation. Refer to the diagram under Installing the SIM.
● If the SIM is inserted correctly, the most likely cause would be the SIM has the Pin Lock enabled.
The SIM could be locked after entering an incorrect PIN multiple times. The SIM could also be faulty.
● The dial tone sounds different for PIN lock and PUK lock which, due to obvious limitations, is not
possible to describe here. PIN or PUK lock is best verified using the Admin Web page. Both PIN and
PUK unlocking can be done via the Admin > WAN > 3G Embedded page. On a voice enabled
VoloAccess the PIN can also be entered using the phone keypad. Unlock the SIM using the
telephone keypad by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then
replace the handset.
● If the Network indicator is still not On a few seconds after you have entered the correct PIN/PUK, the
SIM may be faulty or, you have inserted it incorrectly. Remove the SIM and reinsert it, referring to
Installing the SIM.
● The easiest way to check if a SIM is faulty is to insert it in a mobile phone and attempt to make a call.
If it does not work, the SIM is faulty - you need to contact your service provider to obtain a
replacement.
● If the VoloAccess still does not work after performing the above steps, please contact your Place of
purchase.
The VoloAccess Signal Strength Indicator is On and the Network Indicator is Off
● The SIM you are using is not recognized by your service provider. Please contact your service
provider to register your service or have the SIM replaced.
I have entered the APN provided by my Service Provider, but the Network Indicator is still not On.
How do I solve this?
● Check the status from the Admin > WAN > 3G Embedded page. If it reports “Not connected”, please
check the APN entered. Spelling, including spaces, has to be correct for it to be accepted by the
network.
● On the Admin > Status page check that the SIM State is 'Ready' under Cellular Network Status,
the Network Operator is correct and the Network State is 'Registered <a data capable technology,
EDGE, GPRS, WSDMA etc>'.
● Confirm that your service provider does not require PPP Authentication. If PPP Authentication is
required, you need to configure the VoloAccess with the correct username and password. Refer to
Configuring PPP Authentication for further information.
● If this does not solve the problem, try turning the VoloAccess off and on again.
● If this still does not solve the problem, please return the unit to the Place of purchase.
When I pick up the handset, the Telephone Indicator does not flash. Why?
● If you do not get a dial tone either, the cable between the telephone and VoloAccess is probably the
cause. Replace this cable or, if you have another telephone, try connecting it to the VoloAccess.
● If you do have a dial tone, check that you are able to make phone calls. If you can, the phone
Indicator may be faulty. Please return the unit to the Place of purchase.
Some older phones have a keypad, but do not support DTMF. These phones are not supported by the
VoloAccess.
● Connect the phone directly to the Phone connector on the VoloAccess. Verify that a dial tone is heard
when picking up the handset. If not, replace the handset and restart the VoloAccess. Allow sufficient
time for the VoloAccess to restart (the Signal Strength indicator should be On and solid – flashing
indicates a weak signal) and then listen for the dial tone again.
● Lift the handset and the phone indicator should flash. If this does not happen:
Check the phone connection.
If using a cordless phone, check that power supply is on.
Check the Call Barring setting using Admin. If necessary, disable all Call Barring. Refer to Call
Barring in the User Manual for further information.
Check the SIM is not locked. If the SIM PIN is required, the dial tone is different (an intermittent
tone instead of the normal dial tone). On a voice enabled VoloAccess unlock the SIM using the
telephone keypad by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then
replace the handset.
SIM
SIM Insertion
● See Network Indicator answer.
● Make sure the SIM is inserted correctly. Refer to Installing the SIM.
● If the Network Indicator is Off a PIN is required or, the SIM is locked as a result of entering an incorrect
PIN multiple times, in which case, the PUK is required to unlock the SIM. This can be verified on voice
enabled models by connecting a telephone handset and listening to the dial tone, or load the Admin >
Status page and check SIM Status - should be Ready if the SIM is functioning correctly.
● If the SIM is seated correctly but the SIM Status is not Ready; it is necessary to verify that the SIM is
working. The easiest way of verifying a SIM is to install it in a mobile phone and attempt to make a
call.
I can access the VoloAccess Administration Web page at http://192.168.0.1, but when I try to click on
Admin, Internet Explorer responds with the error, “The web page you requested is not available
offline”
● According to Microsoft, “Internet Explorer searches for an Internet connection before it attempts to
serve local Web pages. This behavior is by design.”
● To correct this, from the File menu in Internet Explorer, uncheck the Work Offline option.
Connectivity Problems
Before attempting to resolve connectivity problems, always check the following first:
Check that one end of the Ethernet cable is plugged into the VoloAccess and the other end into a
network switch or directly into a computer.
Check the LAN indicator on the VoloAccess. It should be On and solid blue. If this is not the case, the
cable may be faulty or not plugged in properly. Check the connections, if they are solidly connected
and the LAN indicator is not lit, the cable is faulty. Replace the cable.
Ping the VoloAccess from a Command prompt as follows:
From the Start Menu, select Run, then type cmd and press Enter – a Command prompt window
opens.
Select this window and type ping 192.168.0.1 then press Enter.
The response should be similar to the following diagram:
Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic.
In Windows Vista:
Load Windows Control Panel and
double-click Network and Sharing
Center.
Next to Local Area Connection, click
View status.
The Local Area Connection Status
window is displayed. Click the
Properties button.
The Local Area Connection
Properties window is displayed.
Select Internet Protocol Version 4
(TCP/IPv4) and click the Properties
button.
The adjacent dialog appears:
Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic.
The VoloAccess is a DHCP server and will provide both of these addresses.
When I try to connect to the VoloAccess Administration Web page at http://192.168.0.1, my Browser
responds with the error “The Page Cannot be Displayed”
The most likely cause of this problem is your Browser is configured to use a proxy server.
In IE7 and IE8:
From the Tools menu select Internet Options then click the Connections tab.
Click on the LAN Settings button - the Local Area Network (LAN) Settings dialogs appears.
Uncheck Use Proxy Server for your LAN.
In Firefox 3: (Windows version)
From the Tools menu select Options - the Options dialog appears.
Click the Advanced icon in the Toolbar.
Click the Network tab - the Network dialog appears.
Click the Settings button under Connection.
Click the No Proxy radio button.
Click the OK button (twice) to complete the task.
In Firefox: (Linux version)
From the Edit menu select Preferences - the Firefox Preferences dialog appears.
Click the Advanced icon in the Toolbar.
Click the Network tab.
Click the Settings button next to Connection - the Connection Settings dialog appears.
Click the No Proxy radio button.
Click OK then Close to complete the task.
If the above steps do not resolve the problem, check the Ethernet cable connection and the status of the
LAN Indicators.
No Internet Access
No voice
Does your account with your Service Provider have voice support?
Check the Telephone handset
LAN Problems
No LAN Connection
If you cannot access the local network from a computer that is connected to the VoloAccess, perform
the following actions to identify and solve the problem:
Check that at least one of the LAN connector indicators is On. If not, check that the Ethernet cable is
properly connected or try using another Ethernet cable. Also, the yellow Activity light on the
computer‟s Network Interface Card (NIC) should flash if network traffic is present.
Check that the computer is configured to obtain an IP address automatically using DHCP. If not,
change the computer‟s TCP/IP settings. For further information, see Checking the Computer‟s
network configuration or the manual of your operating system.
Check that an IP Address has been allocated to your computer by the VoloAccess. To do this,
proceed as follows:
From the Windows Start menu select Run - The Run dialog appears.
Under the heading Ethernet adapter Local Area Connection the IP address allocated to the
computer by the VoloAccess is displayed. In this example, 192.168.0.2.
I picked up the handset and the phone starts dialing out after a brief period before I dial any
numbers! Why?
This is most likely due to the Default Dialing feature being enabled and, with the Timeout set to a short
period. You can disable this feature (see below) or, you can simply increase the timeout period to 10
seconds. This will provide an adequate delay before dialing a number.
To prevent this behavior, disable the Default Dial feature as follows:
Load the Administration Web page at http://192.168.0.1.
Select Telephone from the navigation panel.
From the drop-down list next to Default Dial select Disabled.
Click the Apply button.
I enabled the Call Waiting feature but it does not work. Why?
The Call Divert feature settings override Call Waiting. Check your Call Divert configuration.
If you have enabled Unconditional Call Divert or Call Divert on Busy; it will prevent Call Waiting
from working. You have to disable the above mentioned Call Divert features for Call Waiting to work.
If the above step does not help, please contact your service provider.
If NITZ is selected as the Time Server, the Date/Time update should occur in a matter of seconds;
however, an NTP Time Server can take considerably longer to respond.
Refer to Setting the Date and Time in the User Manual for further information.
VoloAccess fails to start normally
If the VoloAccess has been started, but the WiFi Protected Setup, Signal Strength and Mobile Network
indicators repeatedly flash at 1 second intervals, the software is trying to load but failing.
Perform the following actions to solve the problem:
Turn the VoloAccess off, wait for 30 seconds, then turn it on – the WiFi Protected Setup, Signal
Strength and Mobile Network indicators flash at 1 second intervals until ready to enter normal
operation.
While the unit is in the flashing sequence, push the reset button for more than 10 seconds – this
performs a hard reset.
Wait for the VoloAccess to restart and check its operation.
If the VoloAccess fails to start normally, return the unit for repair.
WiFi Problems
ISP – Internet Service Provider. An Internet service provider is a business or organization that provides
consumers or businesses access to the Internet and related services.
K
Kbps – kilobits per second. A kilobit per second is a unit of data transfer rate equal to 1,000 bits per
second.
L
LAN – Local Area Network. A LAN is a computer network covering a small geographic area, like a home,
office, or group of buildings.
M
MAC – Media Access Control address
A MAC address is a unique value associated with a network adapter. The MAC address is also known as
hardware address or physical address. It uniquely identifies an adapter on a LAN. A MAC address is a 12-
digit hexadecimal number (48 bits in length). By convention, a MAC address is usually written in one of the
following two formats:
MM:MM:MM:SS:SS:SS
MM-MM-MM-SS-SS-SS
The first half of a MAC address contains the ID number of the adapter manufacturer. The second half of a
MAC address represents the serial number assigned to the adapter by the manufacturer.
MTU – Maximum Transmission Unit. The size of the largest packet that a network protocol can transmit.
N
NAT – Network Address Translation. NAT is a technique of transceiving network traffic through a router that
involves re-writing the source and/or destination IP addresses and usually also the TCP/UDP port numbers
of IP packets as they pass through.
P
PABX – Private Automatic Branch eXchange. A PABX is a telephone exchange that serves a particular
business or office, as opposed to one that a telephone company operates for the general public.
R
RF – Radio Frequency is the frequency or rate of oscillation of a radio signal.
S
SIM – Subscriber Identity Module. A SIM is a removable card for mobile cellular telephony devices such as
mobile computers and mobile phones. A SIM securely store the service-subscriber key used to identify a
subscriber. The SIM allows users to change phones by simply removing the SIM from one mobile phone
and inserting it into another mobile phone.
SMS – Short Messaging Service. A service through which users can send text based messages from one
device to another.
SSID – Service Set Identifier. A SSID (also known as Network Name) is a name used to identify a 802.11
wireless LAN.
Static DHCP - Static DHCP is a feature which makes the DHCP server on your router (VoloAccess) always
assign the same IP address to a specific computer on your LAN.
T
TCP/IP – Transmission Control Protocol/Internet Protocol. The basic communication language or protocol of
the Internet.
U
UPnP™ – Universal Plug and Play. A set of computer network protocols that allow devices to connect
seamlessly and to simplify the implementation of networks (data sharing, communications, and
entertainment) in the home and corporate environments.
UMTS – Universal Mobile Telecommunications System. UMTS is a so-called 'third-generation (3G),'
broadband, packet-based transmission of text, digitised voice, video, and multimedia.
SIM – Universal Subscriber Identity Module. A SIM is an application for UMTS mobile telephony which is
inserted in a 3G mobile phone.
V
VoIP – Voice over Internet Protocol. A term used in IP telephony for a set of facilities for managing the
delivery of voice information using the Internet Protocol (IP).
VPN – Virtual Private Network. A VPN is a communications network tunnelled through another network.
One common application is secure communications through the public Internet.
W
WAN – Wide Area Network. A WAN is a computer network that covers a broad area (i.e., any network
whose communications links cross metropolitan, regional, or national boundaries). The largest and most
well-known example of a WAN is the Internet.
WEP – Wired Equivalent Privacy. WEP is a (now superseded) algorithm to secure IEEE 802.11 wireless
networks. WEP was intended to provide confidentiality comparable to that of a traditional wired network;
however several serious weaknesses have been identified with the result that a WEP connection can be
cracked with readily available software within minutes. WEP has been superseded by Wi-Fi Protected
Access (WPA).