Virgin Mobile MiFi 2200 Manual
Virgin Mobile MiFi 2200 Manual
Virgin Mobile MiFi 2200 Manual
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2010 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and/or Novatel Wireless suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers.
The software drivers are classified as Commercial Computing device Software and the U.S. Government is acquiring only Restricted Rights in the software drivers and their Documentation.
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners.
FCC ID: PKRNVWMiFi2200 PN 90026187 R1 MASTER 062910 Please visit www.novatelwireless.com for the latest information about your device.
Contents
Product Overview.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
MiFi 2200 Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Your MiFi 2200 Intelligent Mobile Hotspot Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Caring for Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 6 6 7 8 8 9 9
WWAN Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 WWAN Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 WWAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Traffic Counters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Connection Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Advanced Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Access Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 3G Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Config File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Config File Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Config File Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Port Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Port Filtering for Standard Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Port Filtering for Custom Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 TCP/IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Restarting or Resetting Your MiFi Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use the Master Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 59 62 63
Technical Information.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 66 68 70
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Product Overview
MiFi 2200 Device Overview Your MiFi 2200 Intelligent Mobile Hotspot Device Power Management Using the microUSB Cable
Features
With the MiFi 2200 Device, you can: Connect to High-Speed Wireless Data Benet from Wi-Fi Connectivity With the MiFi 2200 Intelligent Mobile Hotspot Device, connect via Wi-Fi and access highspeed mobile broadband service to browse the Internet, access email, run business applications and more from a computer or most Wi-Fi-compatible devices. The MiFi 2200 Device enables multiple Wi-Fi-enabled devices to connect at one time, such as notebooks, desktops, tablet computers, personal digital assistants, and most WiFienabled consumer devices. Typical battery usage time is up to 4 hours active and up to 40 hours standby in Wi-Fi mode (with one Wi-Fi connected device). Manage Wireless Network Activity MiFi Device Settings MiFi Device Settings: Allows you to manage, monitor, and customize your Wi-Fi Mobile Broadband connection through an easy-to-use interface when the device is in Wi-Fi mode (that is, without the use of the USB cable). Additional features include: Advanced embedded antenna design for Mobile Broadband and Wi-Fi VPN capability Auto detection and connectivity options
Package Contents
The MiFi 2200 Device package includes: MiFi 2200 Intelligent Mobile Hotspot Device AC Wall Charger Lithium Ion Battery Carry Pouch microUSB cable Quick Start Guide Product User Guide available for download at http://www.virginmobileusa.com
System Requirements
Internet browser (for example, Internet Explorer, Safari, Firefox, Opera, Chrome) Wireless interface (802.11b/g)
1 2 3
Power Button / LED: Powers on and off the device. The LED indicates power, battery status, and roaming activity. microUSB Connector: The AC charger connects here. Service Status LED: Provides information about your mobile broadband connection.
4 6
Network Name and Password: The preconfigured name of your network (SSID) and your network password (also called a network key) will be printed on a label attached to the back of your MiFi Device . Master Reset Button: Resets device to factory default settings. [See Master Reset Button (page 62).] Battery Compartment: Battery is placed here.
LED States
The MiFi Device LEDs provide valuable information about the state of the device and connection
Red Amber
Power Management
Your device will work from its battery or when plugged into a power source. Battery The battery will last for up to four hours. Charge the battery by plugging in the AC adapter. While the battery is charging the Power Button LED will be solid amber. When the battery is fully charged, it will be solid green. Wall power Use the device by plugging it into a wall socket. The MiFi Device battery will charge while it is plugged in.
IMPORTANT! Whenever you remove or insert either the battery or the SIM card, ensure your
MiFi device is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the MiFi battery.
WARNING! Failure to use approved batteries and chargers may increase the risk that your
device will overheat, catch re, or explode, resulting in serious bodily injury, death, or property damage. To avoid risk of explosion, never dispose of batteries in a re.
NOTE Contact your local recycling center for proper battery disposal.
Before using the MiFi 2200 Device, read the battery safety information in the Safety Hazards section of this guide. [See Proper Battery Use and Disposal (page 69).]
9
Insert the battery by lining up the gold contact points on the battery with the gold contact points in the battery compartment.
11
Once the battery is secure, place the battery cover back on the device until it locks into place.
Connect the microUSB end of the AC wall charger to the microUSB port of the device as shown.
Plug the other end of the AC wall charger into the appropriate electrical outlet. Charge for at least two and a half hours.
CAUTION! Use only an approved charging accessory to charge your device. Use of an
incompatible charger may cause damage to your device and void the warranty.
12
Use the Wi-Fi manager on your computer to select your Virgin Mobile MiFi2200 xxx Secure network name (SSID). From a Windows PC: Open the Control Panel and select the Network and Sharing Center. Select the Connect to a network option. Choose Virgin Mobile MiFi2200 xxx Secure from the list of available networks. From a Mac computer: Select System Preferences > Airport. Choose Virgin Mobile MiFi2200 xxx Secure from the Network Name dropdown menu.
Click Connect. Enter your 11-digit password when prompted for a security key.
Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you
use the native application or third-party software. Generally you click an icon (often in the Windows notication area or System Preferences > Network on a Mac) where you can select View Available Wireless Networks. If you are unfamiliar with wireless networking on your computer, consult the computer help system.
13
An onscreen wizard launches and guides you through activating your MiFi Device.
Enter the default login password admin when requested. Click Login.
14
On the MiFi Device Setup Wizard Service Activation screen, click Yes if you already have an Account# and MSID. Clicking No launches Virgin Mobiles Account Creation portal where you are prompted to set up an account. Click Next.
15
On the MiFi Device Wizard MiFi Device Activation screen, enter the Account # and MSID you received when you activated your service. Click Next.
16
Click Yes, change password, then enter and verify the new password in the appropriate fields. You have the option to keep the default admin password, but changing the password adds another level of security for you. We strongly recommned that you change your password. Click Next.
17
Click Finish and your MiFi Device will restart. If your network does not reconnect automatically, you can manually reconnect to your MiFi Device using your Wi-Fi manager. [See Connect in Wi-Fi Mode (page 13).]
20
21
Internet Connection
The Internet Connection section tells you: Your connection status. The number of bytes received and transmitted. This information is for reference only. For an accurate reading of your usage, go to www.virginmobileusa.com. The duration of the current connection. The IP address of and subnet mask for your MiFi Device.
22
Wi-Fi
The Wi-Fi section tells you: The profile currently in use. The network name (also known as the SSID). The security method in use. The number of users currently connected to your MiFi Device. The IP address of and subnet mask for the Wi-Fi network. To change Wi-Fi settings, use the Wi-Fi menu. [See Wi-Fi Menu (page 25).]
23
Password Settings
Password settings allow you to change the administrative password that gives access to the browser interface for your MiFi2200 Device.
IMPORTANT! Record your administrative password. If you forget it, you will have to reset your MiFi
Device before you can use the MiFi Device Settings interface again [See Master Reset Button (page 62).]
24
Wi-Fi Menu
The Wi-Fi menu has three components: Wi-Fi Proles to view or change settings for your secure profile or to set up a temporary hotspot. MAC Filter to allow only certain devices to connect to your MiFi Device, based on their MAC addresses. Status to view profile information, see who is connected to your MiFi Device, and view the Wi-Fi log. You can also retrieve your network key from this page.
25
Wi-Fi Profiles
Click Wi-Fi Profiles on the Wi-Fi menu to configure your secure profile or set up a temporary hotspot.
The Wi-Fi Profile page displays the following information: Prole The profile currently being used. [See Choosing a Profile (page 27.)] Network Name (SSID) Name of the network you are connected to. You can change the name to something more descriptive if you want, or if other devices are in use within range of yours. Some examples of network names would be: Secure MiFi2200 754B Secure Open MiFi2200 754B Temporary Hotspot MiFi2200 754B Temp 802.11 Mode The type of wireless networking you are currently using. The available modes are: 802.11g+802.11b 802.11g 802.11b
26
Channel The radio channel that the device is using. This should be usually set to Auto (default) and left unchanged. Available channels are 1 through 11. Security The type of security the profile is using. This applies to the secure and the temporary hotspot profiles. [See Setting Security (page 27).] Authentication Locked to Open Access for all profiles. Encryption Displays the type of encryption for the security type in use. Network Key Passcode or password used to access the network. The required format varies by type of security.
Choosing a Prole
Select a profile from the Profile list: Secure This is the profile you should use most of the time. You can set up this profile with the security measures you need to use your MiFi Device safely. Temporary Hotspot This profile allows you to set up a secure temporary hotspot to allow others in your work area (maximum of five) to go online at the same time. Open This profile does not require a password to connect to your MiFi Device. Any user who can see your network name (SSID) can connect to your MiFi Device.
Setting Security
You can use WEP (64- or 128-bit), WPA Personal/PSK, WPA2 Personal PSK, or WPA/WPA2 Mixed Mode security.
Tip! Some Wi-Fi clients become confused if the security is changed and the network name is not. If you
change security settings and do not get asked for the new network key when you try to reconnect, delete the existing old network name from your Preferred Networks list. Then you can reconnect using the new network name.
From the Wi-Fi Profile page, select Secure as the Profile. Select a security protocol from the Security list. (The Encryption box displays the corresponding encryption level.) Enter a new network key in the Network Key box. (Permissible characters are listed in gray just under the box.) Click Apply. Your device will restart, and you must reconnect to your wireless network using the new network key.
27
From the Wi-Fi Profile page, select Temporary Hotspot as the profile. You will see a new (temporary) network name (SSID) and network key. In the example shown below, the temporary network name is MiFi2200 2FFE Temp and the temporary network key is 12345.
Click Apply. Your device will restart, and you must reconnect to your wireless network with the temporary network name and network key. Members of your workgroup can now use the temporary network name and network key to connect to your device.
Tip! Click Generate new values to create a new network name and network key.
28
MAC Filter
MAC filtering allows you to limit access to your MiFi Device to only those devices with a specified MAC address (a unique code assigned to hardware such as network adapters). The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list.
IMPORTANT! Do not enable MAC ltering unless you have added your own MAC address to
the trusted client list. Otherwise you will be unable to access your MiFi Device.
29
IMPORTANT! Make sure you get the MAC address for the wireless network adapter and not the
Ethernet controller (NIC) if the machine has both.
From the MAC Filter page, type the MAC address for your computer into the Add Trusted Client MAC Address box and click Add Client. You can use either : or - as the separator (for example, 00:21:9B:1C:64:34 or 00-21-9B-1C-64-34).
Tip! You can cut-and-paste your computers address from the Wi-Fi Clients section of the Wi-Fi Status
page. [See Wi-Fi Clients (page33).]
If desired, type the MAC address for other computers into the Add Trusted Client MAC Address box and click Add Client. Select the Enable MAC Filter check box and click Apply.
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Status
Wi-Fi Status provides you with information about your wireless network.
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Wi-Fi Network
The Wi-Fi Network section of the Wi-Fi Status page displays the following information: Profile currently in use. Network Name (SSID) for your MiFi Device. Number of clients currently connected. Maximum number of clients allowed to connect to your MiFi Device. You can select the maximum number of connections (up to 5) in the Clients Allowed box. Channel being used. Current wireless mode. Security type and encryption for the current profile. Network Key link. (Click to retrieve the network key.)
32
Wi-Fi Clients
The Wi-Fi Clients section of the Wi-Fi Status page shows the clients that are currently connected to your MiFi Device. This is another way you can find the MAC address for a particular device.
Wi-Fi Log
Click the Wi-Fi Log button to view a listing of Wi-Fi events (most recent first).
33
WWAN Menu
The WWAN menu displays information about your 3G Virgin Mobile network connection, and provides tools for technical support. The WWAN Menu has two components: Diagnostics use to view the status of your connection to the network, view information about your MiFi Device, or view an event log about your connections to the network. Status use to view information about your internet connection, to view traffic counters, or to view an Internet connection log.
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Diagnostics
Click Diagnostics in the WWAN menu to access status information about your Internet connection and MiFi Device.
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WWAN Connection
The WWAN Connection section displays the following information: Connection status: Connected connected and transmitting data Dormant connected but not transmitting data Disconnected not connected to the network Not Activated device is not activated. You will need to run Setup Wizard on the Home page to activate your MiFi Device. [See Home Page Sections (page 22).] Type of network (technology) you are connected to.
36
WWAN Modem
The WWAN Modem section displays the following information: Manufacturer manufacturer of your MiFi Device. Model model name or number of your MIFi Device. Firmware version current internal software (firmware) version. ESN unique number the network uses to identify your MiFi Device. MDN public ID for your specific wireless service. MSID internal ID your network uses to identify your account. NAI address of your MiFi Device on the network. PRL Version use to verify that your PRL (preferred roaming list) is the most current.
IMPORTANT! Do not click Reset Modem unless you have received an MSL number from
technical support. Reset Modem clears your network account information and will require reactivation of your MiFi Device.
37
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WWAN Status
The WWAN Status page displays information about your internet connection.
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Internet Connection
The Internet Connection section displays the following information: Status of the connection Number of bytes received and transmitted Duration of the current connection Your MiFi Devices IP address and subnet mask Gateway IP address DNS server IP address Click Disconnect to leave the network or Connect to rejoin the network.
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Trac Counters
The Traffic Counters section displays the following: Date and time connection was made Total duration of connection Total data bytes received and transmitted, plus the total for both directions This section displays both a cumulative (lifetime) count and a count for the current session (which can be reset). Click Reset Counter to set all counts back to zero.
41
Connection Log
Click Connection Log to display a log of outgoing traffic showing these details: Date/Time Client IP Address (IP address of sender) Destination (IP address of recipient) Port (computer port through which data was sent) Type (connection protocol used)
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Advanced Menu
The Advanced menu allows you to back up and restore your configuration, specify router settings such as DHCP, port filtering, and port forwarding, and to customize power management settings. The Advanced menu has seven components: Advanced Options use to enable SSID broadcast, auto-connect to the network, DHCP, VPN passthrough, or the system log. Cong File use to back up or restore a file containing your MiFi Device settings. Port Filtering use to specify which applications can access the Internet and through which port(s). Port Forwarding use to specify which applications can access your computer through the Internet and through which port(s). You might use this if you have an FTP server on your system or play certain online games. Power Management use to customize your MiFi Devices power-saving settings. TCP/IP use to view or change the IP address and subnet mask for your MiFi Device, and to view the MAC address and DHCP address range for your MiFi Device. System Status use to view information about your MiFi Device and to view the system log. You can also restart your MiFi Device or restore it to its factory default settings.
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Advanced Settings
Click Advanced Options in the Advanced menu to configure your MiFi Device or to enable the system log.
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Access Point
Enabling SSID broadcasting allows other nearby computers to see your MiFi Devices network name (SSID). This is what you see when you select View Available Wireless Networks. Disabling SSID broadcasting provides additional security but you will have to re-enable it if you lose your automatic connection. Select the SSID broadcast enable check box to enable SSID broadcasting, or clear the check box to disable SSID broadcasting, and then click Apply.
3G Modem
Enabling auto-connect allows your MiFi Device to connect to your network automatically when it is turned on. Select the Auto-connect enable check box to enable auto-connection, or clear the check box to disable auto-connection, and then click Apply.
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Router
Enabling the DHCP server allows your MiFi Device to automatically assign a local IP address to a new device joining your network (such as a wireless printer or an additional laptop). When the DHCP server is disabled, you will have to assign static IP addresses to all devices on your network. Select the DHCP Server enable check box to enable the DHCP server, or clear the check box to disable the DHCP server, and then click Apply. VPN passthrough is required if you are going to connect to a VPN (such as a corporate system). Select the VPN Passthrough enable check box to enable VPN passthrough, or clear the check box to disable VPN passthrough, and then click Apply.
NOTE Please check with your Corporate IT department for supported VPN protocols.
System
The System section allows you to select your preferred language, date format, and time format, and to turn on the system log.
NOTE You can view the system log from the System Status page (see page 55).
In the Language list, click the language you wish to use. (Currently English is the only option, and this list is disabled [grayed-out]). In the Date/Time list, click the date format (U.S. or European) and the time system (12-hr or 24-hr) that you want to use. Optionally, you can select the System log enable check box if you want to create a system log. Confirm your selections and click Apply.
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Config File
Click Config File in the Advanced menu to back up your configuration file (MiFi Device settings) to your computer, or to restore a saved configuration file from your computer.
The Config File page is divided into two sections and allows you to back up and restore your MiFi Device configuration settings.
Click Download File. Click Save to place the file config.xml.savefile on your computer. You may rename the file. (If the file opens in your browser instead of downloading, use your browsers File menu to save the file to your computer.)
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Click Browse and navigate to the backup file on your computer. Click the file to highlight it and then click Open. Click Upload File. Click OK when the Upload completed message appears.
IMPORTANT! If your Wi-Fi settings have changed since you created the backup le, you may
lose your connection after restoring from the backup le. You will need to reconnect using your new (changed) settings.
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Port Filtering
Click Port Filtering in the Advanced menu to enhance the security of your system by controlling which applications are allowed to access the Internet. Port filtering allows you to conserve bandwidth by preventing non-business applications from accessing the Internet. It can also be used to specifically allow certain applications such as games and video conferencing software to use certain ports to access their online components. The Port Filtering page allows you to enable port filtering, allow selected applications to access the Internet, and set up custom applications for access to the Internet.
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From the Port Filtering page, select the Enable Port Filtering check box. Select the check boxes for the applications for which you want to allow access to the Internet. Click Apply.
standard ports or that are not listed under Allowed Applications, use Custom Applications.
NOTE MiFi Device uses standard ports for these applications. If you have applications that do not use the
From the Port Filtering page, select the Enable Port Filtering check box. Click Custom Applications. Enter a name for the application and click the Ports link.
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Enter the port or port range. You can enter up to five ports or port ranges. Single port enter the port number in both fields. Port range enter the beginning port number in the left field and the ending port number in the right field.
For each port number or range, select the protocol (TCP, UDP, or both) used by that port or port range. Click Hide. Click Apply.
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Port Forwarding
Port forwarding allows designated users or applications to reach specified servers, such as FTP and DNS servers, on your computer. Also, some online games require incoming access to work properly.
IMPORTANT! You will need to set up static IP addresses on your WLAN for each device that
has an application to which you want to forward. The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet.
From the Port Forwarding page, select the check box for the application you want to enable. Type the local static IP address of the device hosting the application into the IP Address on WLAN box. Click Apply when you have finished adding applications.
IMPORTANT! Port forwarding creates a security risk and should be disabled when not needed.
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Power Management
When your MiFi Device is on battery power, you can set the length of time before it shuts down. You can also turn off your MiFi Devices LEDs to save additional power. Use the Power Management page to set how long your MiFi Device is idle before it shuts down.
From the Power Management page, select the Disable LEDs check box to disable or clear the check box to enable your MiFi Devices LEDs.
NOTE The Disable LEDs option turns o all LEDs except for critical errors and low battery.
In the Battery Power section, click the time that elapses before your MiFi Device will shut down (2 to 60 minutes); or click Never to disable this feature when your MiFi Device is on battery power. Click Apply.
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TCP/IP
The TCP/IP page allows you to view the local (WLAN) IP address and the MAC address for your MiFi Device. From the Advanced menu, click TCP/IP to display the following information about your MiFi Device: Local IP address Subnet mask MAC address of your MiFi Device DHCP address range used by your MiFi Devices DHCP server The IP address and subnet mask can be changed by entering new numbers and clicking Apply. If you have devices on your network with local static IP addresses, those addresses should not be within the DHCP range.
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System Status
The System Status page allows you to view real-time system information and the system log, and to restart your MiFi Device or restore it to factory defaults. From the Advanced menu, click System Status to display the following information about your MiFi Device: Manufacturer Model Serial number AP (access point) version Router version Modem version System log (if enabled)
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IMPORTANT! After executing either step you may lose your connection and have to
reconnect, and after clicking Reset to Factory Defaults you will need to rerun the startup wizard to reset your security.
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Troubleshooting
Overview Common Problems and Solutions Use the Master Reset Button Technical Support
Overview
The following tips will help solve problems that might be encountered while using the MiFi 2200 Device: Make sure you are using the MiFi 2200 Device in the correct geographic region. Ensure that the wireless networks coverage extends to your current locations. If you are using the MiFi Device in Wi-Fi Mode, power it off and then on again. When properly installed, the MiFi 2200 Device is a highly reliable product. Most problems are caused by one of these issues: System resources required by the MiFi 2200 Device are being used by other devices. (Rebooting your computer will often clear this up.) Network coverage is not available (either because you are outside the coverage area of your network operator or because of an account or network problem).
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I forgot my password.
You can reset the device to factory defaults using the Master Reset button. [See Use the Master Reset Button (page 62).]
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Make sure the LEDs are on. If the LEDs are not on, check your battery. Make sure your wireless radio / AirPort is turned on. (Check your computer help if you need assistance.) Open your wireless network connection list. Windows: Right-click icon and select View Available Networks. Mac: Pull down list from AirPort icon.
Select the MiFi 2200 Device network name (in Windows, click Connect). When the MiFi Device is connected to the network, the status LED begins to blink.
How can I nd out how many users are connected to the MiFi 2200 Device?
Open MiFi Device Settings (http://192.168.1.1). The number of devices (users) currently connected to MiFi Device is in the WLAN section at the bottom of the screen.
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Make sure the MiFi Device is powered on. Locate the Master Reset button on the back of the device. Insert a paperclip into the hold and hold the button down for 5 seconds until the Power LED goes off. Your list of wireless networks will now show the original default network when you first configured your device.
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Technical Support
For additional information and technical support for the MiFi 2200 Device, visit the Virgin Mobile USA website at: http://www.virginmobileusa.com
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Technical Information
Product Specifications Regulatory Notices Safety Hazards Limited Warranty and Liability
Product Specifications
General
Name Model Approvals Weight Dimensions (W x D x H) Wireless Network Dual Mode Wireless Network Wi-Fi Mode Default SSID Battery Size Time to full charge: AC Charger Time to full charge: computer USB cable LED Chip Set Interface Type 1150 mAh 2.5 hrs (when not in use) 7-8 hrs (when not in use) Two: Power and 3G indicators QUALCOMM QSC6085 Type A USB Port for computer microUSB for device (cable included) Novatel Wireless MiFi 2200 Device MiFi 2200 COFETEL, NOM, CDG 58 g / 2.05 oz 59 mm x 9 mm x 89 mm CDMA 1X/EV-DO 802.11 b/g VirginMobile MiFi2200 xxx Secure (plus the last 3 digits of the MAC address)
CDMA Technology/Bands
Technology Band Designation Transmit Band Receive Band CDMA Rev A, Rev 0, 1XRTT 800/1900 MHz 824.7 848.31 MHz / 1851.25 1908.75 MHz 1851.25 1908.75 MHz / 1931.25 1988.75 MHz
Environmental
Operating Temperature Storage Temperature Drop Vibrational Stability -10o C to 45o C (14o F to 113o F) -20o C to 65o C (-4o F to 149o F) 3.28 feet drop, no damagefully operational 5 Hz to 500 Hz, 0.1 octave/second
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Regulatory Notices
CE Marking
This device has been tested to and conforms to the essential regulatory requirements of the European Union R&TTE directive 1999/5/EC and has attained CE Marking.
NOTICE TO CONSUMERS: Any changes or modification not expressly approved by the party
responsible for compliance could void the users authority to operate this equipment.
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by Novatel Wireless Technologies. MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to
this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment.
RF Exposure
FCC Equipment Authorization ID: PKRNVWMiFi2200 This device is only authorized for use in Mobile applications. At least 8 inches (20 cm) of separation between the antenna and the users body must be maintained at all times.
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Safety Hazards
Do not use your MiFi 2200 Device in an environment that may be susceptible to radio interference resulting in danger, specifically:
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SAR Levels
The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.
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Glossary
Glossary
Glossary
3G Third Generation. 3G refers to the third generation of mobile telephony technology. The
evolution of 3G technology is as follows: GSM technologies GPRS oered speeds up to 48.8 Kbps (began in 2000). EDGE reached up to 384 Kbps (2003). WCDMA oered downlink speeds up to 1.02 Mbps. UMTS supports a theoretical data transfer rate of 21 Mbps. HSUPA oered uplink speeds up to 5.76 Mbps and downlink speeds up to 7.2 Mbps. HSDPA boosted downlink to 14 Mbps (in 75 countries 2007) HSPA+ increased uplink speeds to 11 Mbps and downlink speeds to 42 Mbps. LTE Evolved UMTS Terrestrial Radio Access is aiming for 100 Mbps (specications completed 2008). CDMA technologies 1xRTT oered speeds up to 144 Kbps (2002). EV-DO increased downlink speeds up to 2.4 Mbps (2004). EV-DO Rev A boosted downlink speeds to 3.1 Mbps (2006). EV-DO Rev B can use 2 to 15 channels with each downlink peaking at 4.9 Mbps. Ultra Mobile Broadband was slated to reach 288 Mbps but operators might switch to LTE instead.
802.11 (b, g, n) A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. Access Point A device that allows wireless communication devices to connect to a wireless network
using a standard such as Wi-Fi.
APN Access Point Name. The APN is an alphanumeric string that identies the particular network
service that is being accessed. These are used by GPRS and UMTS networks.
bps bits per second. The rate of data ow. Broadband High-capacity high-speed, transmission channel with a wider bandwidth than
conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.
CDMA Code Division Multiple Access. It is the underlying channel access method used by some
mobile phone standards.
Computing Device Any of a variety of computer-like devices (for example, desktop computer,
laptop, tablet PC, smart phone, and PDA).
DHCP Dynamic Host Conguration Protocol. Software found in servers and routers that
automatically assigns temporary IP addresses to clients logging into an IP network.
DNS Domain Name System. A system for converting host names and domain names into IP
addresses on the Internet or on local networks that use the TCP/IP protocol.
EDGE Enhanced Data for GSM Environment or Enhanced Data rates for Global Evolution. A faster
version of GSM wireless service, it allows data to be delivered at rates of 384 Kbps and enables the delivery of multimedia and other broadband applications. EDGE became available in 2001.
ESN Electronic Serial Number. A unique 32-bit number embedded in a wireless device that
identies the device.
Firewall A hardware or software boundary that protects a network or single computer from
unwanted outside trac.
FTP File Transfer Protocol. A network protocol for exchanging les over a TCP network. Gateway A network point that acts as an entrance to another network that uses a dierent
protocol.
GPRS General Packet Radio Services. A system used by GSM mobile phones for transmitting IP
packets. It also provides support for WCDMA based 3G networks.
GSM Global System for Mobile communication. A digital mobile telephony system widely used in
Europe and other parts of the world. GSM was rst launched in 1991 and is the most widely used of the three digital wireless telephony technologies (TDMA, GSM, and CDMA). GSM uses a variation of TDMA.
A radio-based navigation system that allows users to determine their location. The device uses satellite data to calculate its position. Commonly used in mapping and navigation systems.
Host Name The unique name by which a network-attached device is known on a network. Hotspot A Wi-Fi (802.11) access point or the area covered by an access point. Used for connecting
to the Internet.
Hot-Swappable The ability to safely remove and replace a component (for example, a memory card
or USB device) from a device or computer while it is powered on.
HSDPA High Speed Downlink Packet Access. HSDPA is an enhanced version of WCDMA that
supports broadband connections with download speeds up to 7.2 Mbps. This enhanced 3G technology enables the download of high-bandwidth multimedia les, high resolution graphics, and other complex les, and allows viewing email attachments at broadband-like speeds.
HSPA High Speed Packet Access. A family of 3G services that is available to GSM carriers. It is a
major enhancement from WCDMA.
HSPA+ HSPA Evolution or HSPA Evolved. A 3G mobile telephony protocol with up-link speeds up to
11 Mbps and downlink speeds up to 42 Mbps.
HSUPA High Speed Uplink Packet Access. A 3G mobile telephony protocol with up-link speeds up
to 5.76 Mbps and downlink speeds up to 7.2 Mbps.
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HTTP Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web
over the Internet.
IMAP Internet Message Access Protocol. An Internet standard protocol for email retrieval. IMSI International Mobile Subscriber Identity. Used in GSM networks to identify the subscriber
Usually embedded in the SIM.
IP Internet Protocol. The mechanism by which packets are routed between computers on a
network.
IP Type The type of service provided over a network. IP address Internet Protocol address. The address of a device attached to an IP network (TCP/IP
network).
ISP Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet
connection service. (See Network Operator)
Kbps Kilobits per second. The rate of data ow. LAN Local Area Network. A type of network that lets a group of computers, all in close proximity
(such as inside an oce building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks.
LTE Long Term Evolution. A set of enhancements to UMTS (moving toward 4G) that will provide
high throughput, low latency, plug and play and seamless connection to existing networks such as GSM, cdmaOne, etc.
MAC Address Media Access Control. A number that uniquely identies each network hardware
device. MAC addresses are 12-digit hexadecimal numbers.
MEID Mobile Equipment IDentier. A globally unique number for a physical piece of mobile station
equipment.
Mbps Megabits per second. MSID Mobile Station IDentier. A number for a mobile phone that identies that phone to the
network. These numbers are carrier specic.
MSL Master Subsidy Lock. A numeric code for accessing certain phone settings. NAI Network Access Identier. A standard way of identifying users who request access to a network. NDIS Network Driver Interface Specication. NDIS is a Windows specication for how
communication protocol programs (such as TCP/IP) and network device drivers should communicate with each other.
Network Mask A number that allows IP networks to be subdivided for security and performance. Network Operator The vendor who provides your wireless access. Known by dierent names in
dierent regions, some examples are: wireless provider, network provider, and service provider.
Network Technology The technology on which a particular network providers system is built; such
as GSM, HSPA, CDMA, EDGE, and EVDO.
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NNTP Network News Transfer Protocol. An Internet application protocol for reading and posting
Usenet (newsgroup) articles.
PC Card PCMCIAs hardware standard for peripheral devices for laptop computers. Superseded by
the ExpressCard.
PDA Personal Digital Assistant. A handheld device used for organization, notes, address books, etc. POP Post Oce Protocol. An Internet protocol for retrieving email from a remote server over a TCP/
IP connection.
Port A virtual data connection used by programs to exchange data. It is the endpoint in a logical
connection. The port is specied by the port number.
Port Forwarding A process that allows remote devices to connect to a specic computer within a
private LAN.
Port Number
A 16-bit number used by the TCP and UDP protocols to direct trac on a TCP/IP host. Certain port numbers are standard for common applications. computing endpoints.
Protocol A standard that enables connection, communication, and data transfer between PPP Point-to-Point Protocol. A method of connecting a computer to the Internet. PPTP Point-to-Point Tunneling Protocol. A method for implementing virtual private networks that
does not provide condentiality or encryption but relies on the tunneling process for security.
PRL Preferred Roaming List. A list that your wireless phone or device uses to determine which
networks to connect with when you are roaming. (Network operator specic)
Protocol A standard that enables connection, communication, and data transfer between
computing endpoints.
Proxy A rewall mechanism that replaces the IP address of a host on the internal (protected)
network with its own IP address for all trac passing through it.
PUK code (Pin Unlock Key) A PUK is required when you enter an incorrect PIN 3 times. After
entering the wrong PIN 3 times, the SIM card is disabled.
RAS Remote Access Service. A Windows NT/2000 Server feature that allows remote users access to
the network from their Windows laptops or desktops via modem.
Rev A CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher
system capacity. It is a fully backward compatible standard and remains interoperable with deployed EV-DO networks and devices around the world. The increased data rates on Rev. As physical layer enable richer applications and services. For more information, visit www.cdg.org.
RFB Remote Frame Buer. A protocol for remote access to graphical user interfaces. Router A device that directs trac from one network to another. RTP Real-time Transport Protocol. A packet format for streaming multimedia over the Internet.
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SIM Subscriber Identication Module. Found in GSM network technology, the SIM is a card
containing identication information for the subscriber and their account. The SIM card can be moved to dierent devices.
SMS Short Message Service. A service for sending short messages of up to 160 (224 in 5-bit mode)
characters to mobile devices. SMS is also known as text messaging.
SMTP Simple Mail Transfer Protocol. An Internet standard for email transmission across IP networks. SSID Service Set IDentier. The name assigned to a Wi-Fi network. TCP Transmission Control Protocol. A core protocol for transmitting and receiving information over
the Internet.
TCP/IP Transmission Control Protocol/Internet Protocol. The set of communications protocols used
for the Internet and other similar networks.
Telnet Telecommunication Network. A network protocol used on the Internet or on local area
networks.
TFTP Trivial File Transfer Protocol. A le transfer protocol with a subset of FTP functionality. UA User Agent. Any device or software used to access a web page. A user agent might be a web
browser, a smart phone, or a screen reader.
UDP User Datagram Protocol. A simple transport protocol used to transfer information on the
Internet.
UI User Interface. The part of a software application or hardware device that a user sees and
interacts with.
USB Universal Serial Bus. A connection type for computing device peripherals such as a printer,
mobile modem, etc. USB connectors may be used for data transfer or charging.
USB Port Types The USB ports on computers and hubs have a rectangular Type A socket, and
peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug. Ports and connectors are available in dierent sizes (for example, standard, mini, and micro).
USSD Unstructured Supplementary Service Data. A service found in HSPA/GSM networks that
allows the user to retrieve information or implement certain types of call services.
VNC Virtual Network Computing. A graphical desktop sharing system that uses the RFB protocol to
remotely control another computer.
VPN Virtual Private Network. A secure private network that runs over the public Internet. Commonly
used to connect to an oce network from elsewhere.
WAN Wide Area Network. A public network that extends beyond architectural, geographical, or
political boundaries (unlike a LAN, which is usually a private network located within a room, building, or other limited area).
WCDMA Wideband Code-Division Multiple Access. A 3G mobile wireless technology that promises
much higher data speeds to mobile and portable wireless devices. Another name for UMTS.
WEP Wired Equivalent Privacy. An IEEE standard security protocol for 802.11 networks. Superseded
by WPA and WPA2.
Wi-Fi Wireless Fidelity. Any system that uses the 802.11 standard developed and released in 1997 by
the IEEE.
Wi-Fi Client A wireless device that connects to the Internet via Wi-Fi. WLAN Wireless Local Area Network. A typically low-power network that transmits a wireless signal
over a span of a few hundred feet and usually only to stationary devices.
WPA/WPA2 Wi-Fi Protected Access. A security protocol for wireless 802.11 networks from the Wi-Fi
Alliance.
WWAN Wireless Wide Area Network. Wireless network technologies deployed over a large
geographical area to a large number of users (see WLAN). This service is usually provided through cellular providers. WWAN connectivity allows a user with a laptop and a WWAN device to surf the Internet, check email, or connect to a virtual private network (VPN) from anywhere within the coverage area of the network operator.
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