MX2301HG0114

MX-2301N

MX-2600N
MX-3100N

Technical Handy Guide

January 2014
Content
Machine Specification 2 E-Manual Update 28
Machine Options 4 HDD Replacement Procedure 30
Consumables 6 Firmware & Print Driver Revision 32 Updated
Initial Set-up 8 Test Simulation 33
Colour Calibration 11 Trouble Codes 37
Maintenance 13 Job Log Error Codes 40
Operating System Support 16 Updated Jam Cause Codes 45
Paper 18 Repair Hints 49 Updated
Electrical 19 Technical Bulletin Index 56 Updated
Coin Vend Interface 20 Document Reference 59
Firmware Upgrade 22 Notes 60
Firmware Recovery 26
2/01/2014
Machine Specification
MX-2301N MX-2600N MX-3100N
General Specification
Type: Desktop
Original paper size: Max. A3
Tray : A3-A5R, Bypass : A3W*-A5R
Printed Paper Size: * Opt: MX-TRX1 or MX-FNX9 or MX-FN10 (except MX2301N)
is required for A3W output.
Standard Paper Capacity: 1100 (500-sheet x 2, 100-sheet Multi bypass)
Maximum Paper Capacity: 5600 (500-sheet x 4, 100-sheet Multi bypass, 3500-LCC)
Paper Weight: Tray : 60g/m2-209g/m2 Bypass : 55g/m2-256g/m2
Output Capacity: 500-sheet (centre : STD) Opt: MX-TRX1 100-sheet
Warm-up Time: 60sec or less
Operation Panel: 8.1” VGA 8.5” Colour WVGA
Resolution: 600x600dpi 600x600dpi (Copy) / 1200x1200dpi (Printer)
Memory: Copier:- 1GB (STD), PRT: 512MB (STD) – 1.5GB (MAX)
HDD Capacity: STD 80GB
Duplex: STD (60g/m2-209g/m2)
Remote Operation (VNC): Supported
Copy Volume (Monthly): B/W:15k Colour:5k, (B/W:75k Colour:25k)
Life: 1200K (or 5yrs) 1500K (or 5 yrs) 1800K (or 5 yrs)
Environmental
Power Consumption: Max. 1.84kW
TEC Value (Actual):
4.80kWh 5.34kWh 7.62kWh
kWh per week:
Operating Operating Operating
Noise (Actual):
6.5B (Std), 7.2B (Max) 6.4B (Std), 7.3B (Max) 6.6B (Std), 7.3B (Max)
Ozone: 0.02 mg/m3 or less, Dust: 0.075 mg/m3 or less,
Emission:
Styrene: 0.07mg/m3 or less
Copier
23 ppm (A4), 26 ppm (A4), 31 ppm (A4),
Copy Speed (Max.):
12 ppm (A3) 13 ppm (A3) 14 ppm (A3)
E-Sort / SOPM: Yes / Yes (Colour and B/W)
First Copy Time: Colour: 8.9sec, B/W : 6.0sec, (RSPF. Colour: 16.9sec, B/W: 11.6sec)
Continuous Copy: Max 999
Scan Resolution: Colour : 600x600, B/W : 600x300 (OC only) / 600x400 / 600x600
Zoom Range: 25-400 % (R.S.P.F. 25-200 %)
Document Feeder
Type: STD. (RSPF)
Original capacity: Max 100sheet (80g/m2)
Copy Mode: 50spm (B/W), 36spm (Colour @ 600x600dpi)
Copy Mode Duplex: 16ppm (B/W), 14ppm (Colour @ 600x600dpi)
Scan Speed (Max):
Image Send Mode: 50spm (B/W), 50spm (Colour @ 200dpi)
Reference: spm (Sheets per Minute), ppm (Pages per Minute)
Document Filing
Capacity: 12GB (Quick Folder) + 38GB (Main/Custom Folder)
Quick Folder: 1700 pages (6% B/W) or 800 pages (Colour) or 1000 files.
Main & Custom Folder: 5500 pages (6% B/W) or 2500 pages (colour) or 3000 files
Max. Number of Folders: 1000
User Registrations: 1000
Preview Thumbnails: N/A Supported
2 SHARP Document Solution Centre

Machine Specification
MX-2301N MX-2600N MX-3100N
Network Printer
23 ppm (A4), 26 ppm (A4), 31 ppm (A4),
Print Speed (Max.):
12 ppm (A3) 13 ppm (A3) 14 ppm (A3)
STD. PCL5c (except MX-2310N) / PCL6.
PDL (Emulation):
Opt : Post Script3 (MX-PKX1), XPS (MX-PUX1 – except MX-2301N)
Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Windows® 2000 / XP*, Windows® Vista*, Windows® 7*, Windows® 8*
Windows® Server 2003* / 2008* / 2008R2 / 2012 (*32/64bit).
Supported OS: Mac OS 9.2.2, Mac OS X10.2.8, 10.3.9, 10.4.x, 10.5.x,
10.6.x, 10.7.x & 10.8.x with MX-PKX1 [All].
Windows Vista only with XPS (Opt:MX-PUX1 – except MX-2301N)
Bundled Utility Software Sharp Printer Administrator Utility, Status Monitor
JPEG, TIFF, PRN, PCL (Std)
USB Direct Print (Pull): PDF, Encrypted PDF, PS Opt: Post Script3 (MX-PKX1) req.
XPS Opt:(MX-PUX1 & MX-ARSMX3 - except MX-2301N)
Tandem Print: Yes
Network Scanner
Requirement: STD
Resolution: 100, 200, 300, 400, 600 dpi
Mono: TIFF, PDF & Encrypted PDF
Format:
Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
Duplex: Yes
Destination: Desktop, FTP , Folder (SMB), USB memory, E-mail, HDD, I-Fax
User Registrations: Max 5000 (one touch), 500 (group)
Bundled Utility Software: Network Scan Tool, Sharpdesk3.2 (1 license), TWAIN
Facsimile
Requirement: Opt : MX-FXX2
Communication Formula: Super G3
Transmission Speed: 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line: PSTN
Dial Registration: Max 999
Document Size: A3 - A5,
Compression: MH,MR,MMR,JBIG
Inbound Routing: Yes (TIFF & PDF Format)
Document Administration: Yes
PC Fax: Yes (For Windows only)
Output Finisher
Model: Opt: MXFNX9 Opt: MXFN10
Type: Inner Finisher Saddle Finisher
Output Capacity: 500 sheets 1000 sheets
50 sheets multi-staple
50 sheets multi-staple A4: 50 / A3: 25 sheets,
A4: 50 / A3: 30 sheets , Off-set shifting,
Functionality: Off-set shifting, Opt: Hole Punch
Opt: Hole Punch [MXPNX5]
[MXPNX1]
(MX-2600/3100N only)
SHARP Document Solution Centre 3

Machine Options
MX-PUX1 MX-PKX1 MX-FR10(U) MX-FXX2 MX-FWX1

XPS Expansion Kit PS3 Expansion Kit Data Security Kit Fax Expansion Kit Internet Fax Kit
(except MX-2301N) (except MX-2301N)
MX-KBX1
QWERTY Keyboard
(except MX-2301N)
MX-PNX1A/B/C/D
Hole Punch MX-TRX1
Exit Tray Unit (R)
MX-FNX9
Inner Finisher
MX-LCX1
3500 Sheet LCC (A4)
(except MX-2301N)
MX-RBX3
Paper Pass Unit
(except MX-2301N)
MX-DEX6 MX-DEX7
1 x 500 sheet Desk 2 x 500 sheet Desk
MX-FN10 MX-AMX1 MX-USX1/5

Saddle Stitch Finisher Application Integration Module MX-US10/50/A0
(except MX-2301N) MX-AMX2 Sharpdesk v3.3
MX-PNX5A/B/C/D Application Communication Module License Kit(s)
Hole Punch MX-AMX3
External Account Module

Machine Options
Machine Options
MX-2600N
Product Code Description / Contents MX-2301N Comment
MX-3100N
MX-DEX6 500 Sheet Paper Drawer/Desk Opt. Discontinued
MX-DEX7 500 x 2-Sheet Paper Drawer/Desk Opt.
MX-LCX1 3,500 Sheet Large Capacity tray N/a Opt.
MX-TRX1 Exit Tray Unit Opt.
MX-FNX9 Inner Finisher: Opt.
MX-PNX1A  2 Hole Punch Unit Cannot install with
MX-PNX1B  3 Hole Punch Unit Saddle Stitch
Finisher
MX-PNX1C  4 Hole Punch Unit
MX-PNX1D  4 Hole Wide Punch Unit
For Saddle
MX-RBX3 Paper Pass (Bridge) Unit N/a Opt. Finisher
MX-FN10 Saddle Stitch Finisher:- N/a Opt.
MX-PNX5A  2 Hole Punch Unit Requires Paper
MX-PNX5B  3 Hole Punch Unit Pass Unit.
MX-PNX5C  4 Hole Punch Unit
MX-PNX5D  4 Hole Wide Punch Unit
MX-PKX1 PS3 Expansion Kit Opt. Soft Key Activation
Requires
MX-PUX1 XPS Expansion Kit N/a Opt. MX-ARSMX3
MX-ARSMX3 Expanded Memory Board (1GB) N/a Opt. For MX-PUX1
AR-PF1 Barcode Font Kit Opt.
MX-FR10 Data Security Kit N/a Opt. CC Certified
Commercial
MX-FR10U Data Security Kit N/a Opt. version
Includes 8MB
MX-FXX2 Facsimile Expansion Kit Opt. flash memory
MX-FWX1 Internet-FAX Expansion Kit Opt. Soft Key Activation
AR-SU1 Stamp Unit (for RSPF) Opt.
MX-KBX1 Keyboard Unit N/a Opt.
MX-AMX1 Application Integration Module Opt.
MX-AMX2 Application Communication Module Opt. Cannot install with
MX-FR10
MX-AMX3 External Account Module Opt. (MX-2600/3100N)
Sharpdesk v3.2 or v3.3 License Kits:-
MX-USX1 1 License Kit Opt.
MX-USX5 5 License Kit Opt.
MX-US10 10 License Kit Opt.
MX-US50 50 License Kit Opt.
MX-USA0 100 License Kit Opt.
Sharp OSA Network Scanner Tool:-
MX-UN01A 1 License Kit N/a Opt.
Requires
MX-UN05A 5 License Kit N/a Opt. MX-AMX2,
MX-UN10A 10 License Kit N/a Opt. (& MX-PKX1 for
PDF direct print)
MX-UN50A 50 License Kit N/a Opt.
MX-UN1HA 100 License Kit N/a Opt.

Consumables
CONSUMABLES:
Product Code Description / Contents Approx. Life
MX-31GTBA Black Toner Cartridge (A4 @ 5%) 18k
MX-31GTCA Cyan Toner Cartridge (A4 @ 5%)
MX-31GTMA Magenta Toner Cartridge (A4 @ 5%) 15k
MX-31GTYA Yellow Toner Cartridge (A4 @ 5%)

PROCESS UNIT:
MX-31GVBA Black Developer 100k
MX-31GVSA Colour Developer Kit (CMY) 60k
MX-31GUSA Drum Unit (Complete):-
MX-31GRSA OPC Drum

Main Charge Kit:-
 Main Charge Unit Colour: 60k
MX-310MK
 Drum Cleaner Blade Mono: 100k
 Cleaning gum P2
DV Seal Kit:-
MX-310DS  DV seal x3.
 DV side seal F/R x3.
 Toner filter x3.
MX-310HB Waste Toner Box (inc LSU cleaner) 50k (Approx)
Ozone Filter Kit:-
MX-310FL  Ozone filter PA
 Paper ejection filter x 2 100k
Paper Dust Removing Kit:-
MX-310PD
 Paper dust removal unit
FUSER UNIT:
Upper Heat Roller Kit:-
 Upper heat roller unit.
MX-310UH  Separation pawl x4 200k
 Upper separation pawl spring x4
 Upper thermistor
Lower Heat Roller Kit:-

 Lower heat roller unit.
MX-310LH  Lower separation pawl x4 200k
 Lower separation pawl spring x4
 Lower thermistor
Fuser Cleaner Roller:-
MX-310CR  Cleaner roller. 100k
 Bearing x2.

Consumables
TRANSFER SECTION:
Product Code Description / Contents Approx. Life
Primary Transfer Belt Kit:-
MX-310B1  Primary transfer belt. 200k
 Transfer cleaning blade.
 PTC unit.
Primary Transfer Roller Kit:-

MX-310X1  Transfer roller x4. 200k
 Belt drive gear.
Secondary Transfer Belt Kit:-

MX-310B2 300k
 Transfer belt only.
Secondary Transfer Roller Kit:-
MX-310X2  Secondary transfer roller. 300k
 Secondary transfer idle gear.
 Upper thermistor PA.
PERIPHERALS:
5000 staples
MX-SCX1 Staple Cartridge (for MXFNX9 & MXFN10)
(x 3)
2000 staples
AR-SC3 Saddle Staple Cartridge (for MXFN10)
(x 3)
SERVICE ROTATION:
MX-310U1 Primary Transfer Belt Unit 200k
MX-310U2 Secondary Transfer Belt Unit 300k
MX-310FU Fusing Unit (230v) 200k
Note: The consumable life may vary, depending on the document density, temperature,
humidity and machine operation.

Initial Setup
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select CMYK.
Toner Installation must be performed after Auto Developer Adjustment is completed.
**For optimum image quality & performance, it is recommended to setup & install
developer at the customer site.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges.
PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings – Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-01 Right Tray Installation Yes/No.

Sim 26-02 LCC Installation (Paper Size) A4.
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Original Printing for Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remaining Status Display: SSW 22-5, 0 = Disable, 1 = Enable.
[Except MX-2301N].
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings.
Set Active USB Port (MFP Control PWB DIP): SW2 OFF (Front - Default), ON (Rear)
Note: Both USB Ports are active when MX-KBX1 is installed [Except MX-2301N].
PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.

Initial Setup
IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Black):- Select A3 Paper.
Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment:-
Check/Adjust SKEW (CMY) so value is Close to 0 as possible
(Result=OK).
COLOUR CALIBRATION
Sim 46-74 Engine & Printer Colour Calibration:- Select FACTORY Mode.
COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-

Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 DSPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).
Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):-

Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page.
Sim 64-06 PS Density Test Page [MX-PKX1 only].
PERIPHERAL / OPTION CONFIGURATION

FAX OPTION – MX-FXX2
AR-MM9 Install 8MB Fax Memory to MFP PWB (FAX IMG EXT).
Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised.
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
Sim 66-39 Fax Destination Set.
SADDLE FINISHER – MX-FN10 [Except MX-2301N]

Sim 03-10 Saddle Fold/Staple Position Adjustment.
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).

Initial Setup
EXTERNAL KEYBOARD – MX-KBX1 [Except MX-2301N]

Keyboard Language Setting: System Settings – Default Settings – Keyboard Select.
Select English(US).
EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable.
Sim 55-03 Continuous print mode (job queuing for OSA):-
SSW 24-7 0 = Disable, 1 = Enable.
MFP DATA BACKUP

Sim 22-06 Data Simulation Print.
Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.

Colour Calibration
Automatic Colour Calibration - FACTORY MODE
Note: When adjusting colour balance before or after routine maintenance, always use the
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.
DEFAULT COLOUR BALANCE SETTING:

Sim 63-11 [for Engine]
Sim 67-26 [for Printer]
Def 1 Standard Colour Balance setting (Default).
Def 2 Colour balance with slightly strong cyan.
Def 3 Colour balance with the emphasis on Cyan.
COLOUR BALANCE ADJUSTMENT:

FACTORY MODE
Place printed test pattern onto glass for both Copy & Printer
modes.
HALF TONE IMAGE CORRECTION:

[Execute] Sim 44-26 [for Engine & Printer]
Manual Colour Calibration – SERVICE MODE
HIGH DENSITY PROCESS CONTROL:

[Execute] Sim 44-06


FACTORY MODE
modes.
MANUAL COLOUR DENSITY ADJUSTMENT:

Adjust CMYK (15 points) for Copy & Printer Modes.

Colour Calibration
PRINTER DENSITY CHECK:
Sim 64-05 [PCL Printer]
Sim 64-06 [PS Printer]
MANUAL HALF TONE ADJUSTMENT REGISTRATION:

[Execute] Sim 44-21 [for Engine]

SERVICE COLOUR TARGET SETTING:

Scan Test Pattern to Register Custom Service Target
DEFAULT SETTING (Service Mode):

To return machine to “Standard” setting :-
STANDARD SERVICE TARGET SETTING:

[Execute] Sim 63-08 [for Engine]

FACTORY MODE
modes.

Maintenance
Maintenance Indications:
Black Drum (Counter) has reached

DK the specified life.
Replace Black Drum
Cyan Drum (Counter) has reached
DC the specified life.
Replace Cyan Drum Process
Section
Magenta Drum (Counter) has reached
DM the specified life.
Replace Magenta Drum. (Drum)
Yellow Drum (Counter) has reached
DY the specified life.
Replace Yellow Drum.
Black Developer (Counter) has reached

VK the specified life.
Replace Black Developer.
Cyan Developer (Counter) has reached
VC the specified life.
Process
Section
Magenta Developer (Counter) has reached Replace Colour
VM the specified life. Developer Kit.
(Developer)
Yellow Developer (Counter) has reached
VY the specified life.
Fuser Unit Print Counter has reached the Replace the Upper & Fuser
FK1 specified limit. Lower Fuser Rollers/Kit. Section
Primary Transfer Unit Counter has reached Replace Primary Transfer

TK1 the specified limit. Belt and/or Rollers. Transfer
Secondary Transfer Unit Counter has Replace the Secondary Section
TK2 reached the specified limit. Transfer Belt and Roller.
TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits
Starting Powder:
The following starting powder should be applied to the relevant consumable item during
maintenance:-
Starting Powder OPC Drum Primary Transfer Belt

MX-2301N
UKOG-0312FCZZ UKOG-0123FCZZ
MX-2600N
[Stearic Acid] [Kynar Starting Powder]
MX-3100N
CAUTION:
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium
Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

Maintenance
Replacement Schedule
K CMY Description
Process Section - Cyan, Magenta & Yellow:
(or when the colour maintenance counter has reached the specified life).
x Replace Cyan, Magenta & Yellow Drum Units (MX-31GUSA x 3) or
 OPC Drum (MX-31GRSA x 3)
 Main Charge Unit (MX-310MK x 3)
x Replace C, M, Y Developer (MX-31GVSA).
x Replace C, M, Y DV Seal (MX-310DS).
x Sim 24-05 Clear C, M, Y (Colour) Developer Counters.
x Sim 24-07 Clear C, M, Y (Colour) Drum Counters.
x Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Note: If ALL developer has been replaced at the same time,
select CMYK.
x Sim 44-27 Clear Half Tone Process Correction.
x Sim 24-04 Clear Maintenance [Colour] Counter.
Process Section -Black:
(or when the Black maintenance counter has reached the specified life).
x Replace Black Developer (MX-31GVBA).
x Replace Black Drum Unit (MX-31GUSA) or
 OPC Drum (MX-31GRSA).
 Main Charge Unit (MX-310MK).
x Sim 24-05 Clear K (Black) Developer Counter.
x Sim 24-07 Clear K (Black) Drum Counter.
x Sim 25-02 Toner Concentration Adjustment – Select K only.
x Sim 24-04 Clear Maintenance [ALL] Counter.
Image Quality Adjustments (for CMYK):
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Sim 44-06 Process Control execution.
Sim 44-26 Half Tone Process Control execution.
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).
100K Maintenance Schedule:-

In addition to Black Consumable schedule (and/or colour schedule if indicated):-
Process Section:
Replace Waste Toner Container (MX-310HB).
Replace Ozone Filter Kit (MX-310FL).
Paper Feed & Transport:
Replace Paper Dust Removal Unit (MX-310PD).
Check/Clean all Paper Path Sensors (including Duplex unit).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).
Sim 24-02 Clear Individual Tray Counter when P/F Rollers are replaced.

Maintenance
100K Maintenance Schedule (Cont’d):-
General:
Clean all optics, CCD, and white reference plate.
Clean all RSPF sensors.
Fuser Section:
Replace Fuser Cleaner Roller Kit (MX-310CR).
Check & Clean Upper and Lower Thermistors.
Check & Clean Fuser Separator Pawls.
200K Maintenance Schedule:-

In addition to 100K Maintenance Schedule, perform the following:-
Fuser Section:
Replace Upper Fuser Roller Kit (MX-310UH).
Replace Lower Fuser Roller Kit (MX-310LH).
Sim 24-04 Clear Fuser Unit Counter (U&L).
Clear Fuser Acum Day Counter (U&L).
Transfer Section:
Replace Primary (Image) Transfer Belt Kit (MX-310B1).
Replace PTC unit (MX-310B1).
Replace Primary (Image) Transfer Roller Kit (MX-310X1).
Clean ID & Registration Sensors.
Sim 24-04 Clear TC1 Belt Counter.
Clear TC1 Belt Range & Day Counters.
Clear PTC Counter.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
300K Maintenance Schedule:

In addition to 100K Maintenance Schedule and 200K Maintenance Schedule every
600k only, perform the following:-
Transfer Section:
Replace Secondary Transfer Belt Kit (MX-310B2).
Replace Secondary Transfer Roller Kit (MX-310X2).
Sim 24-04 Clear TC2 Belt Counter.
Clear TC2 Belt Range & Day Counters.

Operating System Support
Windows Client Windows Server Apple OSX
MX-2301N 8.1 8 7, XP,Vista 2008 2008R2 2012 2012R2 10.7
10.9
32/64 32/64 32/64 32/64 64 64 64 10.8
SPLC [GDI]   
PCL5
PCL6 01/14      01/14

WHQL 03/14  WHQL WHQL WHQL WHQL WHQL WHQL 03/14 
PS 01/14 *1 *1 *1 *1 *1 01/14
WHQL 03/14 WHQL WHQL WHQL WHQL WHQL WHQL 03/14
PPD 01/14 *1 *1 *1 *1 *1 01/14

*1 02/14
GPD (PCL)
XPS  
PC-Fax 01/14 *2 *2 *2 *2 *2 01/14
Sharpdesk v3.3
Composer   
SAP Use SH1DN000 (PCL) or SH1HN000 (PS *1) Device Type
Button Manager
Twain Scan 01/14      01/14
[Network] WHQL 03/14  WHQL WHQL WHQL WHQL WHQL WHQL 03/14 
Scan to
Sharpdesk v3.3    
Scan to Folder        *3
Scan to FTP         
Sharp OSA
Network Scan Tool    
SRDM 02/14      02/14
Notes:
*1 MX-PKX1 is required.
*2 MX-FXX2 is required.
*3 Supported on Windows OS only therefore, operation is not guaranteed.
Note: Mac OSX10.7 is not supported

Operating System Support
Windows Client Windows Server Apple OSX
MX-2600N
MX-3100N 8.1 8 7, XP,Vista 2008 2008R2 2012 2012R2 10.7
10.9
32/64 32/64 32/64 32/64 64 64 64 10.8
Sharp Advanced 
Printer Language  
PCL5
PCL6 01/14      01/14

WHQL 03/14  WHQL WHQL WHQL WHQL WHQL WHQL 03/14 
PS 01/14 *1 *1 *1 *1 *1 01/14
PPD 01/14 *1 *1 *1 *1 *1 01/14

*1 02/14
GPD (PCL)
XPS  *V 
WHQL
PC-Fax 01/14 *2 *2 *2 *2 *2 01/14

Sharpdesk v3.3
Composer   
SAP Use SH1DN000 (PCL) or SH1HN000 (PS *1) Device Type
Button Manager
Twain Scan 01/14      01/14
[Network] WHQL 03/14  WHQL WHQL WHQL WHQL WHQL WHQL 03/14 
Scan to
Sharpdesk v3.3    
Scan to Folder        *3
Scan to FTP         
Sharp OSA
Network Scan Tool 02/14 *4 *4 *4 *4 *4 02/14
SRDM 02/14      02/14
Notes:
*1 MX-PKX1 is required.
*2 MX-FXX2 is required.
*3 Supported on Windows OS only therefore, operation is not guaranteed.
(use firmware version 02.10.P2 or higher). Note: Mac OSX10.7 is not supported.
*4 MX-AMX2 is required – Client is not supported on Windows Server OS.
*V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 & MX-ARSMX3 required.

Paper
Sharp has tested all four super-calendared brands of paper and found that these products are
compatible with the Sharp MX range of colour MFP’s, and all give good results. If a superior finish is
required, Sharp recommends that Mondi Colour Copy paper should be used for
both copying and printing.
If the end user is currently using a competitive brand of paper, this can still be used on the MX range
however, it is important to remember that some grades of copier paper have a greater surface dust or
rub-off which may cause internal contamination and copy quality degradation.
Specified Paper
Type Product Name Paper Weight
Recommended
Mondi Colour Copy 90
Paper
Mondi Colour Copy 90 or 100
Plain Standard Paper Mondi Maestro Triotec Extra 80

Paper
Double A (Oceanic region) 80
Recycled Paper Mondi “Nautilus” Super White 80
120, 200,
Heavy Paper Mondi Colour Copy
250
Transparency Folex BG68 or BG72 -
Labels Avery 5963 White Mailing Labels -
Special
Paper River Series Monarch
Envelope (Spey White Wove with COM-10
gummed flap) DL & C5
Gloss Paper POD Gloss Coat 158
Note: Mondi Colour Copy Paper was formally known as Neusiedler.
The following list describes various types of media that should NOT be used on the Sharp MX series
machines:-
 Special paper for Ink-Jet printer (fine paper/ luster paper/ luster film/ postcard).
 T-Shirt Film (Iron-on print paper)
 Backside of paper printed on another Printer or MFP.
 Carbon/ Thermal paper.
 Perforated or Irregular shaped paper.
 Paper with staple, paper clip or adhesive glue.
 Paper with folds, curl or tear.
 Paper ruffled due to humidity absorption.
 Double postcard.
 OHP type for “oil based” fusing (eg Folex BG74-6).

Electrical
High Voltage Adjustments
Note: The adjustment value of each colour mode is specified on the information label attached to the
MC/DV High Voltage Power PWB. Ensure to enter the values specified, prior to checking the
Output / Monitor voltages.
DV BIAS VOLTAGE – SIMULATION 08-01

Actual Monitor
Item Mode Check Pin
Voltage Voltage
K BS-K
C BS-C
Middle Speed DV Bias Voltage -450V 19.2 +/- 1.2V
M BS-M
Y BS-Y
K BS-K
C BS-C
Low Speed DV Bias Voltage -450V 19.2 +/- 1.2V
M BS-M
Y BS-Y
MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Actual Monitor
Item Mode Check Pin
Voltage Voltage
K GB-K
C GB-C
Middle Speed MC Grid Voltage -630V 17.8 +/- 1.1V
M GB-M
Y GB-Y
K GB-K
C GB-C
Low Speed MC Grid Voltage -620V 17.7 +/- 1.1V
M GB-M
Y GB-Y

Coin Vend Interface
All MX series machines have a coin vend interface located on the PCU Main PWB. The vending
device activates various signals to indicate paper sizes and operation.
Connector Manufacture: JST (www.jst.com)

Connector Type PND series
Connector Part Code (Wire Side) PNDP-16V-Z
Before connecting a third party auditor, the device should confirm to the following:-
1. The auditor interface should be optically isolated from the copier.
2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE
or equivalent).
To enable coin vend function, test simulation 26 –03 should be set as required:-
Coin Vendor Mode

The specified Insufficient money during copy job The specified
quantity is quantity is
Diagnostic completed. Black/Colour Colour completed.
Setting Remainder of (No money (Remainder of No money
money is left remaining) money left) remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)
OPERATION 2 Auto clear is not made.
OPERATION 3 Setting is immediately cleared.
Cont’d

Coin Vend Interface
Connector Signals
Pin No. PCU PWB (CN17)
1 + 24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out
Colour Signals
Colour Mode (CL-COLOR1) (CL-COLOR0)
B/W 0 0
Full Colour 1 1
Others
0 1
(Single/Two Colour)
Paper Size Signals

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 0 A4
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

Firmware Upgrade
USB Device:
1. Insert the USB memory device containing the firmware file into the main USB Port
2. Enter Simulation 49-01.

Note: “If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the correct firmware file:-
4. The current and updated firmware versions will be shown within the display:-
5. Select the required firmware that requires updating - Press Execute & Yes to commence
the update.
Note: If all firmware (including peripherals) require updating, select ALL (as shown):-

Firmware Upgrade
6. Firmware update progress (and remaining time) should now be displayed:-
7. Once the firmware update has completed successfully, select OK (MFP should reboot).
Firmware update is complete.

Firmware Upgrade
Network (Web Page)
1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or
http://ipaddress/service_account.html
Example: http://192.168.0.231/service_login.html
Note: If User Authentication (username & password) is enabled, open the device
webpage and “login” using the service username and password (as below):-
2. Select/Enter the “Service” Username and Password to access the Service Webpage and
click Login:-
Default Username: service
Password: service
3. When the service webpage opens, click Update of Firmware.

Firmware Upgrade
4. Click Browse to navigate to the location of the updated firmware file and select
Open.
5. Press Execute to start the firmware update.

Note: Once the machine has entered “service download mode”, the update will
commence and the progress will be displayed
6. When the firmware upgrade is complete, click Reboot to execute a remote restart
of the machine.
Firmware Upgrade is complete.

Firmware Recovery
In the event of a power failure during a firmware update or HDD failure, the machine may fail to
“reboot” because of corrupted firmware. There are currently 2 methods that can be used to recover
the MFP firmware:-
Menu Key Reference: Menu Key Operation Panel Key

[OK] Key B/W Start Key
[MENU] Key Home Key
[BACK] Key Clear Key
[UP] Key Job Status Key
[DOWN] Key System Key
Firmware Recovery Procedure [Method 1]:-
Power on the MFP. After the Boot animation finishes, Main Program Error!!
the MFP should display MAIN PROGRAM ERROR.
1. After approximately 10 seconds, EMERGENCY PROG Emergency Prog Init

INIT PLEASE WAIT indication should be displayed. Please wait
2. When VERSION CHECK: IcM UNUSUAL message

Version Check
appears (indicating main program error), press the
[Menu] key to enter Firm Update (Boot Mode):- IcM:UNUSUAL
3. Insert a USB memory device containing the Firm Update

MX2600/3100N firmware file (SFU) into the USB slot, From USB Memory
and press the [OK] key.
4. Using the [UP] and [DOWN] keys, navigate and select Firm Update
the required firmware SFU file . > 0102P200.sfu
Use the [OK] key when a directory name is selected to
browse through to the sub folder(s) or [BACK] key, to return
to the parent folder(s).
5. Press [OK]. – It will take approx. 1-2 minutes to read the Firm Update
SFU file. Reading Data
6. After reading is completed, the firmware update (writing) Firm Update IcuM
will commence.
Writing Data
Note:
The abbreviated name/location of the firmware that is being
updated will appear in the upper right corner.
7. If the firmware upgrade completes successfully, Firm Update IcuM

RESULT OK will be displayed. Result : OK

Firmware Recovery
Firmware Recovery Procedure [Method 2]:-
1. Power off the machine.
2. Using a PC, copy the firmware file onto the root directory of the USB memory device.
3. Rename the firmware file to “emupdate_p2.sfu”

Example shown: 0101P200rom.SFU renamed to emupdate_p2.sfu
4. Insert the USB memory device into the machine and Power On.
The machine will “Boot” via the USB memory device and automatically detects and installs
the firmware – the operation display will also switch to “service” mode.
5. Once the firmware update has been installed successfully, power off the machine and
remove the USB memory device.
Note:
After firmware recovery, rename the firmware file “emupdate_p2.sfu” back to the original
filename to avoid any confusion of sending incorrect firmware to the MFP –
ie. Do not send MX2600N firmware to MX3501N machine etc.
Firmware Recovery is complete:

E-Manual Update
1. Using a PC, copy the E-Manual Update directory onto the root of a USB memory device
(as shown).
Caution: When copying the E-Manual firmware/directories onto the USB drive,
do not change the folder hierarchy or files.
2. Insert the USB memory device into an active USB port on the machine and execute
Test Simulation 49-03.
Note: “If no USB device is detected, an error message will be displayed.
3. Select the Directory containing the update files - example shown = MANUAL:-

E-Manual Update
4. The current and updated version should then be displayed:-
5. Press Execute to commence E-Manual upgrade.

Update File Checking and a progress of the update will now be displayed:-
6. Once the update is complete, press OK to exit simulation mode.
E-Manual Upgrade is complete

HDD Replacement Procedure
The MX2301/2600/3100N series utilises a SATA HDD therefore, the HDD unit from MX3500 or
MX5500N series cannot be used (PATA).
Caution: For MX2301/2600/3100N series, the main program is now stored on the HDD
therefore, if a “Main Program Error”, E7-03 or U2-05 & U2-50 trouble occurs, perform
the following action:-
Main Program Error.

This error indicates that the main program is corrupted on the HDD. To recover the MFP, perform
a firmware update/recovery as described below (HDD Replacement Procedure).
E7-03 or IcM:HDD Trouble

E7-03 indicates HDD trouble therefore, it is recommended to replace the HDD. Once the
replacement HDD is installed, perform the HDD replacement procedure as described below, to
reinstall the main program firmware on the replacement HDD unit.
U2-05 and/or U2-50

When U2-05 or U2-50 trouble occurs, there is no need to perform an emergency firmware
recovery/update. Execute SIM 16 to clear U2 trouble.
HDD Replacement Procedure:
The following procedure requires Boot Mode, which utilises 5 menu keys - refer to the following
table for Menu Key guidance:-
Menu Key Operation Panel Key
[OK] Key B/W Start Key
[MENU] Key Home Key
[BACK] Key Clear Key
[UP] Key Job Status Key
[DOWN] Key System Key
If possible, backup the Data stored on the original HDD unit, prior to replacing:-
 Using a USB Memory Device (SIM 56-02), backup SRAM, Address Book**, Image Send
Registration** and User Authentication data**. (* *Can also be backed up to PC via MFP Web
interface, using Device Cloning/Storage Backup).
 Backup Document Filing and Job Log data to a USB memory device (SIM 56-03 and SIM56-
04) or PC, via the MFP Web interface.
Note: Job Log Data can be only backed up, and not re-installed.
8. Replace the HDD unit and power on the MFP. Main Program Error!!
After the Boot animation finishes, the MFP should
display MAIN PROGRAM ERROR.
9. After approximately 10 seconds, EMERGENCY PROG Emergency Prog Init

INIT PLEASE WAIT indication should be displayed. Please wait

HDD Replacement Procedure
10. When VERSION CHECK: IcM UNUSUAL message Version Check
appears (indicating main program error), press the IcM:UNUSUAL
[Menu] key to enter Firm Update (Boot Mode):-
11. Insert a USB memory device containing the MX2301N or Firm Update
MX2600/3100N firmware file (SFU) into the USB slot, From USB Memory
and press the [OK] key.
12. Using the [UP] and [DOWN] keys, navigate and select Firm Update
the required firmware SFU file . > 0102P200.sfu
Use the [OK] key when a directory name is selected to
browse through to the sub folder(s) or [BACK] key, to return
to the parent folder(s).
13. Press [OK]. – It will take approx. 1 minute to read the Firm Update
SFU file. Reading Data
14. After reading is completed, the firmware update (writing) Firm Update IcuM
will commence.
Writing Data
Note:
The abbreviated name/location of the firmware that is being
updated will appear in the upper right corner.
15. If the firmware upgrade completes successfully, Firm Update IcuM

RESULT OK will be displayed. Result : OK
Result NG: Update Failed.

Not Update: Update process was not performed. The
firmware may not have been selected or
the optional device (for the firmware) may
not be connected or installed.
16. To exit this mode, press the [BACK] key and turn off the main power.
17. Power on the MFP and import the data from the original HDD unit:-
 Import the Address Book, Image Send Registration and User Authentication data from the
USB Device (SIM 56-02) or PC (Device Cloning/Storage Backup).
 Import all Document Filing Data from the USB memory device (SIM 56-03) or PC, via the
MFP Web interface.
 Install E-Manual Firmware (Operation Manual) using SIM 49-03.
Caution: If the original SRAM data could not be backed up (and re-installed using
SIM 56-02), execute SIM 67-70.
HDD replacement is complete.

Firmware & Print Driver Revision
Engine Firmware:
MX-2600N
Firmware ROM MX-2301N
MX-3100N
ICU MAIN 02a05.L2 05d00.P2
ICU BOOT 01.01.P2 01.03.P2
PCU 01.02.L2 01.07.P2
SCU 01.02.P2 01.03.P2
DESK 02.00.P2 02.00.P2
LCC 01.02.00
INNER FINISHER [MX-FNX9] 01.04.02.00 01.04.02.00
SADDLE FINISHER [MX-FN10] 01.11.02.00
FAX MAIN [MX-FXX2] 01.04.P2 01.04.P2
DATA SECURITY KIT [MX-FR10U] 05.01.Pc
E-MANUAL 01.10.L2 01.53.P2
Print Driver:
Windows OS x86 Windows OS x64

Driver
XP, 2008, Vista, 7, 8 2008(R2), 2012, XP, Vista, 7, 8
PCL5c * 05.04.02.01 [WHQL] n/a
PCL6 06.00.03.10 [WHQL] 06.00.03.10 [WHQL]
PS 06.00.02.11 [WHQL] 06.00.02.11 [WHQL]
PPD 1.7.2.2 [WHQL] 1.7.2.2 [WHQL]
PC-Fax 3.6.18.13 3.6.18.13
TWAIN 3.01.007.000 [WHQL] 3.01.007.000 [WHQL]
XPS ** 01.03.38.01 [WHQL] 01.03.38.01 [WHQL]
Sharp UD 02.01.20.18 [WHQL] 02.01.20.18 [WHQL]
Notes: * Supports Windows XP, Vista & Server 2003 only.

** XPS driver supports MX2600/3100N & Windows Vista only.
For the latest Firmware and Print Driver version(s),

please refer to the SHARP Support Website.

Test Simulation
The following pages contain information regarding test simulations. For a detailed description for
each test simulation, please refer to the MX-2301/2600/3100N Service Manual.
Entry Code:
1 Scanner Self Test 10 Toner Motor Operation & Test

1 Scanner operations test 1 Toner motor operation check
2 Scanner sensor check
5 Scanner unit and control circuit check 13 U1 Clear / Cancel
-- Trouble cancel (U1 trouble).
2 RSPF Self Test
1 SPF ageing test. 14 Clear / Cancel
2 SPF sensor check
-- Trouble cancel (excluding U2/PF trouble).
3 SPF output check (motor, clutch, solenoid)
3 Finisher Operation & Test 15 LCC Clear / Cancel

-- LCC trouble cancel
2 Finisher sensor check
3 Finisher output check
10 Finisher adjustment 16 U2 Clear / Cancel
-- U2 trouble cancel
4 Desk / LCC Operation & Test
2 Desk/LCC sensor check 17 PF Clear / Cancel
3 Desk/LCC output check -- PF trouble cancel
5 Desk/LCC clutch operation check
21 Maintenance Cycle Configuration
5 Lamp Operation & Test 1 Maintenance cycle setting
1 LCD/LED test
2 Heater lamp load check 22 Data Output & Check
3 Copy lamp check
4 Discharge lamp check 1 Counter data display
2 Jam/trouble counter display
3 Jam history data display
6 System Load Operation & Test 4 Trouble code history data display
1 Feed output check 5 ROM version display
2 Fan load check 6 Data print mode
3 Transfer operation check 8 Document feed and output counter display
6 Fuser Separation operation check 9 Paper feed counter display
10 Machine system display
7 Device Aging Operation & Test 11 Fax counter display
12 RSPF/DSPF jam history display
1 Ageing test setting
13 Process cartridge counter display
6 Interval ageing cycle timer set up
19 Network scanner counter display
8 Warm up time display setting
25 Toner usage estimator data display
9 Printing colour select mode (colour)
90 System setting list print
12 Document reading setting (aging)
8 High Voltage Operation & Test 23 Data Print Mode & Check
2 Print jam/Trouble data print mode
1 Developer bias setting and output
80 Data print mode (paper feed)
2 MHV/Grid setting and output
6 Transfer setting and output
24 Data Counter & Clear
9 Duplex Operation & Test 1 Jam/trouble counter clear
2 ADU sensor check 2 Paper feed counter clear
3 ADU load & output check 3 Document feed & output counter clear

Test Simulation
24 Data Counter & Clear 43 Fuser Setting & Adjustment

4 Maintenance counter clear 1 Fuser temperature setup (Paper)
5 Developer counter clear 4 Fuser temperature. setup for each mode
6 Copy Counter clear 20 Fuser temperature. correction for low
7 Drum correction counter clear temperature & humidity
9 Print & other counter clear 21 Fuser temp correction for high
10 Fax counter clear temperature & humidity
15 Network scanner counter clear 22 Perform L/L correction for fuser
25 Toner usage estimator counter clear temperature setting
30 Administrator password initialisation 23 Perform H/H correction for fuser
31 Service password initialisation temperature setting
24 Fuser temperature reset
25 DV Auto Adjustment & Monitor
1 Toner sensor monitor (Process drive) 44 Process Control Data
2 Auto developer adjustment setting 1 Process control mode setting
2 Process control Gain Adjustment
26 Device Configuration 4 Process control initial density setup
1 Right Tray setup 6 Process control correction (force)
2 LCC size set-up 9 Process control data display
3 Auditor setup 12 DM data, patch/base data display
5 A3 Total/Maintenance counter set-up 13 Image density set-up (colour)
6 Destination set-up 14 Fuser temp.& humidity output data
10 Network scanner trial mode set-up 16 Toner control output data display
18 Toner save operation 21 Half tone process control registration
30 CE mark control setup 22 Half tone process control patch result
35 Trouble memory mode setting 24 Half tone correction data result display
38 Engine life over setting (Developer) 25 Initial half tone correction data display
41 Pamphlet mode AMS operation 26 Half tone process control execution
49 Copy speed mode setup (Postcard) 27 Half tone process control correction clear
50 Function setting (B/W reverse, finisher) 28 Process control timing (On/Off) setting
52 Blank paper count mode setting 29 Enable/disable half tone correction during
53 Enable/Disable auto colour calibration each job
54 Enable/Disable auto calibration for printer 31 OPC drum position adjustment
65 Finisher staple alarm mode set-up 37 Image density (DVB) adjust setting
67 Summer time & time zone configuration 43 DV unit installation monitor
69 Toner near end setting
73 Poster enlargement image loss adjustment 46 Copy & Image Density Adjustment
74 OSA Trial Mode setting 1 Colour copy density adjustment
78 Remote operation (VNC) password 2 B/W copy density adjustment
setting. 4 Colour scanner density adjustment
5 B/W scanner density adjustment
30 Sensor Operation & Test 8 Colour scanner balance adjustment
1 Main unit sensor check 9 SPF exposure adjustment
2 Tray sensor check (main) 10 Engine colour balance manual adjustment
16 Engine balance manual adjustment B/W
19 B/W auto exposure mode setup
40 Bypass Operation & Adjustment
21 Engine colour balance adjustment (All)
2 Bypass tray width adjustment 23 Enable/disable maximum density adjust.
7 Bypass tray width detection manual setting 24 Engine half tone auto adjustment
25 Single colour mode colour balance set-up
41 OSS Operation & Adjustment 26 Single colour mode colour balance adjust
Document sensor operation check 27 Coefficient (Black edge) gamma set-up
1
Document sensor output setup 30 Resolution adjust (sub-scan – copy mode)
2
3 Document sensor output display 32 Document background density adjust.

Test Simulation
46 Copy & Image Density Adjustment 55 MFP Data Setting

36 2-colour mode adjustment (Red, Black) 1 Engine soft switch setting
37 B/W image create adjustment 2 Scanner soft switch setting
38 Black component adjustment (Copy mode) 3 Controller soft switch setting:-
39 Fax Image send sharpness adjustment SW1-5 Auto clear function before copy job
40 Fax mode exposure adjust (All modes) execution:-
41 Fax mode exposure adjust (Normal) 0 =Disabled, 1 = Enabled
42 Fax mode exposure adjust (Fine Text) SW2-5 Custom size paper registration for
43 Fax mode exposure adjust (Super Fine) bypass tray:-
44 Fax mode exposure adjust (Ultra Fine) 0 =Disabled, 1 = Enabled
45 Fax mode exposure adjustment (600dpi) SW3-6 Process mixed original size printing
47 JPEG compression rate setting for duplex mode:-
Heavy paper mode gamma adjustment 0 =Disabled, 1 = Enabled
51
52 Heavy paper mode gamma default set SW3-7 HP Compatibility Mode:-
60 Sharpness adjustment (colour auto mode) 0 =Disabled, 1 = Enabled
61 Area separation recognition setting SW4-5 Paper type simplification selection:-
62 ACS operating condition setting 0 =Disabled, 1 = Enabled
63 Copy low density adjustment SW4-7 Paper feed size entry:-
74 Copy colour balance adjustment 0 =Disabled, 1 = Enabled
SW5-1 Setting of HID Card Reader support
48 Magnification & Motor Adjustment SW5-2 (enable SW5, bits 1, 2 & 3)
SW5-3 0 =Disabled, 1 = Enabled
1 Magnification ratio adjustment
5 Motor speed adjustment (Scanner & SPF) SW6-1 Ethernet Speed Auto negotiation:-
6 Motor velocity adjustment 0 = Enabled, 1 = Disabled
SW6-2 Ethernet Link Speed:-
49 Firmware & E-Manual Upgrade 0 = 100Base TX, 1 = 10Base T
1 Firmware Upgrade Program SW6-3 Ethernet Duplex Mode:-
3 E Manual Update Program 0 = Full, 1 = Half
SW6-4 Ethernet 100/1000 Link Speed:-
50 Image Position Adjustment 0 = 100Base TX, 1 = 1000Base T
SW9-5 Maintenance notification setting by
1 Lead edge/copy position adjustment Printer MIB:-
2 Lead edge/copy position adjustment (Calc) 0 = Enabled, 1 = Disabled
5 Printer lead edge adjustment (sub scan) SW22-4 Default display setting for direct
6 SPF Lead edge/copy position adjustment character input:-
7 SPF Lead edge/copy adjustment value 0 = Soft keyboard, 1 = External
10 Print off-centre deviation adjustment. SW22-5 Display toner remaining (MFP
12 Original centre deviation adjustment. Status):-
20 Manual colour registration adjust (Main) 0= Disabled, 1 = Enabled/Display
21 Manual colour registration adjust (Sub) SW22-7 LCD character display font:-
22 Auto colour registration & drum adjustment 0 = Standard, 1 = Bold
24 Auto registration & drum data display
SW24-7 Continuous print mode for OSA (job
27 Image loss adjustment (Fax/Scanner) queuing for external accounting):-
28 Service adjustment (OC/SPF position) 0 = Job Queue Disabled
1 = Job Queue Enabled
51 Resist Roller Adjustment
1 Transfer voltage ON timing adjustment 56 MFP Data Import & Export
2 Resist roller adjustment 1 Transfer data execute
2 Export/Import Filing Data
53 Document Feeder Adjustment 3 Document filing data backup
6 SPF document tray size adjustment 4 Job log data backup
7 SPF document tray size adjust value set.
8 SPF scanning position adjustment

Test Simulation
60 Memory Operation & Test 66 Fax Control Settings & Adjustments

1 SDRAM read/write test (ICU) 4 Fax signal line check (Max level)
2 SDRAM data set 5 Fax signal line check (Soft SW setting)
6 Fax list print (confidential registration)
61 LSU Writing Adjustment/Test 7 Fax memory printout (all data)
8 Fax voice message setup
1 LSU test (Polygon & BD detection check)
9 Fax signal line check (Soft SW setting)
3 LSU power auto setup
10 Fax all memory clear
4 LSU position adjustment (CMYK)
11 Voice signal check (line/speaker 300bps)
12 Voice signal check (line/speaker 300bps)
62 HDD Operation & Test 13 Register dial number for Sim 66-14/15/16
1 HDD format (FAT32) 14 Adjust/check the time dial pulse (10bps)
2 HDD partial read/write check 15 Adjust/check the time dial pulse (20bps)
3 HDD read/write check (all areas) 16 Adjust/check the send level DTFM signal
6 Smart (HDD) self diagnostics test 17 DTFM signal to send to line (Max level)
7 Smart (HDD) self diagnostics error log 18 DTFM signal to send to line (Soft Sw level)
8 HDD format (excluding system & operation 19 Write Fax Pwb SRAM data to Flashcard
manual area) 20 Write telephone book data onto HDD
10 Job completion list deletion (with job log) 21 Print various registration information
11 Document filing data deletion 22 Set the sound volume of the handset
12 Enable/disable auto format for HDD 24 Fast memory data clear
trouble 25 Register fax number for modem dial in
13 HDD format (manual area only) 26 Modem Dial-in telephone no. registration
29 Fax address book clear
63 CCD Operation & Adjustment 30 Tel/LIU sensor status check
31 ON/OFF setting of output port (Tel/LIU)
1 Shading correction data display 32 Received data check (comparison)
2 Shading correction execution (force) 33 Busy Tone/CNG/CED/FNET detect signal
3 CCD gamma & colour correction adjust. check
4 SIT chart patch density list display 34 Display time required for sending test data
5 CCD gamma & colour correction reset. 36 Check Send/Receive from modem.
6 Print engine colour balance 39 Check Destination saved in Fax EEPROM
7 Standard target colour calibration set-up 42 Rewrite PIC program installed on Fax box
8 Standard scanner target reset (Service) 43 Write program & adjustment values to PIC
11 Colour Balance setting (Factory Mode). installed on Fax
64 Self Test Print

67 Printer Settings & Adjustments
1 Self print test (Colour mode) 17 Printer NVRAM clear
2 Engine colour balance patch print mode 24 Printer half tone auto adjustment
3 Self print test (B/W mode) 25 Printer half tone colour adjustment
4 Printer self print test 26 Standard target select of printer half tone
5 Printer self print test (PCL) auto adjustment
6 Printer self pint test (PS) 27 Scanner target of printer calibration setup
7 Adjustment pattern print (Sim46-21) (Service)
28 Standard target of printer colour calibration
65 LCD Operation & Adjustment (Service)
1 LCD touch panel adjustment 30 Calibration data release adjustment (GDI))
2 LCD touch panel adjustment result display 31 Printer calibration data clear
5 Operation panel key input test 33 Printer screen gamma adjust. (PCL/PS)
34 Engine maximum adjustment mode for
66 Fax Control Settings & Adjustments printer
36 Adjust low density section
1 Fax Soft SW setting 52 Printer default gamma check (PCL/PS)
2 Country code default set (Fax) 70 MFP PWB SRAM data clear
3 Fax PWB controller memory check

Trouble Codes
A0 E7
01 PCU ROM abnormality 29 LSU-ASIC frequency abnormality.
02 SCU ROM abnormality 50 Engine connection trouble.
10 MFP PWB ROM error 55 PWB information SUM error.
11 I/F version discrepancy (MFP-PCU) 60 MFP combination error (Firmware/PWB)
12 I/F version discrepancy (MFP-SCU) 61 MFP-PCU combination error
15 DSK Boot version conflict 65 MFP EEPROM sum check error
20 Machine level error (MFP detection) 80 MFP-SCN communication trouble.
21 Machine level error (PCU detection) 90 MFP-PCU communication trouble.
22 Machine level error (SCU detection)
EE
C1 EC Auto DV adjustment trouble.
10 Main charger trouble (Black) EL Auto DV adjustment trouble (over toned).
14 Main charger trouble (Colour) EU Auto DV adjustment trouble (under
toned).
C4
00 PTC trouble
F1
02 PTC heater open trouble 00 Finisher-PCU PWB communication error.
03 PTC heater short circuit trouble 03 Finisher exit roller lifting operation trouble
10 PTC no control 08 Finisher staple shift motor trouble.
10 Finisher staple operation trouble.
11 Finisher grip operation trouble.
CE 15 Finisher exit tray lift operation trouble.
00 Network communication error 19 Finisher alignment operation trouble F.
01 Network card is not installed or defective 20 Finisher alignment operation trouble R
02 FTP or Mail server is not found 21 Finisher interface fan motor trouble.
03 Specified server does not correspond 31 Saddle Finisher folding sensor trouble.
during transmission 32 Finisher - Punch communication error.
04 Invalid account/password (FTP server) 33 Punch unit shift operation trouble.
05 Invalid directory entered (FTP server) 34 Punch operation trouble.
06 Specified mail server (POP3) is not found 36 Punch paper edge detection error
07 Invalid server account or password 37 Finisher data backup RAM error.
08 The specified mail server (POP3) 38 Punch data backup RAM trouble.
suspends response 39 Punch paper dust sensor trouble.
41 Saddle paper positioning operation error
43 Saddle alignment operation trouble.
E7 45 Saddle staple trouble.
01 MFP image data trouble. 47 Saddle paper transport motor trouble.
03 HDD trouble. 50 Finisher incompatibility trouble.
04 HDD-ASIC error.
05 Local memory access trouble. F2
06 Image data decode error.
08 MFP memory specification error. 22 Discharge lamp trouble K
09 Standard memory combination error. 23 Discharge lamp trouble C
10 Shading trouble (Black correction). 24 Discharge lamp trouble M
11 Shading trouble (White correction). 25 Discharge lamp trouble Y
14 CCD-ASIC communication error. 39 Process thermistor breakdown
20 LSU laser detection error (Black). 40 Toner density sensor trouble K
21 LSU laser detection error (Cyan). 41 Toner density sensor trouble C
22 LSU laser detection error (Magenta). 42 Toner density sensor trouble M
23 LSU laser detection error (Yellow). 43 Toner density sensor trouble Y
28 LSU-PCU connection trouble 45 Colour image density sensor trouble

Trouble Codes
F2 H4
49 LSU thermistor trouble 01 Fuser low temperature (TH_LM)
50 Drum phase sensor trouble (Black) 02 Sub thermistor fusing section low
51 Drum phase sensor trouble (Colour) temperature (TH_US)
58 Humidity sensor trouble (process) 30 Thermistor differential input trouble
64 Toner supply error K (TH_UM)
65 Toner supply error C
66 Toner supply error M
67 Toner supply error Y H5
70 Improper toner cartridge detection K 01 5 continuous (POD1 not reach) jams
71 Improper toner cartridge detection C
72 Improper toner cartridge detection M
73 Improper toner cartridge detection Y H7
74 Toner cartridge CRUM error K 10 Fuser low temperature (TH_UM_AD2)
75 Toner cartridge CRUM error C 11 Fuser low temperature (TH_LM)
76 Toner cartridge CRUM error M 12 Sub thermistor fusing section low
77 Toner cartridge CRUM error Y temperature (TH_US)
78 Image density registration sensor trouble
F3 L1
00 Mirror feed trouble.
12 Lift up trouble Cassette 1 (Main unit)
22 Lift up trouble Cassette 2 (Main unit)
L3
F6 00 Mirror return trouble.
00 ICU-Fax communication trouble (ICU)
01 Fax EEPROM read/write error. L4
04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination) 02 Paper feed motor lock trouble
30 Access error to 1-chip on Fax board. 04 DV motor trouble K
97 Fax Pwb compatibility trouble. 05 DV motor trouble CMY
98 Improper combination of Fax & 06 Transfer unit lift trouble
Destination information. 11 Shift motor trouble
16 Fusing pressure release trouble.
30 MFP fan motor trouble
H2 31 Paper exit cooling fan trouble
32 Power source cooling fan trouble
00 Non contact thermistor open
35 Fusing cooling fan trouble
(TH_UM_AD2).
50 Process fan trouble
01 Lower thermistor open (TH_LM).
56 Rear cooling fan trouble.
02 Sub thermistor open (TH_US).
58 Ozone exhaust fan trouble.
03 Compensation thermistor open trouble
(TH_UM_AD1)
L6
H3 10 Polygon motor trouble (LSU)
00 Fuser high temperature (TH_UM).
01 Fuser high temperature (TH_LM). L8
02 Sub thermistor fusing section high
temperature (TH_US). 01 No Full wave signal
02 Full wave signal width trouble
20 MFP PWB communication trouble
H4
00 Fuser low temperature (TH_UM_AD2)

Trouble Codes
PC
-- Personal counter not installed
U1
01 Battery trouble.
U2
00 MFP EEPROM read/write error
05 HDD/Flash/EEPROM data discrepancy
10 SRAM user authentication index check
sum error
11 MFP PWB EEPROM check sum error.
22 MFP PWB SRAM memory check sum
error
23 MFP PWB SRAM memory individual data
check sum error
24 MFP PWB SRAM memory user
authentication counter check sum error
30 Serial number discrepancy (ICU – PCU)
50 HDD user authentication data check sum
error
80 SCU PWB EEPROM read/write error.
81 SCU PWB EEPROM check sum error.
90 PCU PWB EEPROM read/write error.
91 PCU PWB EEPROM check sum error
U6
00 PCU-Desk communication trouble
01 Tray 1 lift motor trouble
02 Tray 2 lift motor trouble
09 LCC lift motor trouble
10 Desk transport motor trouble
20 LCC communication trouble
21 LCC transport motor trouble
22 LCC 24v power abnormality
50 Desk incompatibility trouble
51 LCC incompatibility
U7
50 Communication trouble between main
unit and vendor control
51 LCC-Main unit combination trouble
UC
02 CPT-ASIC abnormality
20 Document control module trouble
21 DOCC PWB not detected (DSK only)

Job Log Error Codes
PRINTER
Error Job Log / Status Monitor Message Comment
0101 Print job is complete.
0102 Print and store job is complete.
0103 Store job is complete.
0104 Print job is complete. （Account code exceeded the limit)
0201 (Hard disk full or memory full)
0202 (Hard disk full or memory full)
0203 (Staple: Incorrect paper size)
0204 (Staple: No function)
0205 (Staple: Failure)
0206 (Staple: Prohibited).
0207 (Staple: Too many pages)
0208 (Staple: Incorrect setting parameter)
0209 (Punch: Incorrect paper size)
020A (Punch: No function)
020B (Punch: Failure)
020C (Punch: Prohibited)
020D The requested job could not be completed (Punch: Too many pages)
020E correctly, due to the following reason: (Punch: Incorrect paper position)
020F (Selected output tray: Incorrect paper size)
(Selected output tray: Prohibited)
0210 Please ask your administrator.
(Selected output tray: Failure)
0212 (Selected output tray: No function)
0213
(2-sided printing: Incorrect paper size)
0214
(2-sided printing: Failure)
(2-sided printing :Prohibited)
0217 (2-sided printing: No function)
0218 The requested job is printed, but could not (Retention printing: Hard disk full or memory full)
0219 be stored due to the following reason: (Retention printing: No. of jobs exceeded the limit)
021A (Incorrect account number)
021B (Selected input tray: Incorrect paper size)
021C (Selected input tray: No function)
021D (Selected input tray :Prohibited)
021E (Memory full)
021F (Booklet printing: Incorrect paper size)
0220 (Booklet printing: Incorrect paper type)
0221 The requested job could not be completed (Booklet printing: Hard disk full or memory full)
0222 correctly due to the following reason: (2-sided printing: Out of order)
0223 (2-sided printing: Prohibited)
0225 (Other error)
(Data loss error)Please check page protection
0226 setting of the driver settings.
0227 (Account code exceeded the limit)
0228 (Carbon Copy: Incorrect setting parameter)

Job Log Error Codes
PRINTER
0229 (Booklet printing: Too many pages)
022A (Booklet printing: Incorrect output tray selection)
The requested job could not be completed
022B correctly due to the following reason:
(Covers/Inserts: Incorrect setting parameter)
022C (Tandem Printing: Incorrect setting parameter)
022D (Tandem Printing: Not setting)
022E (Document filing: Selected folder does not exist)
022F (Document filing: Incorrect folder password)
The requested job is printed, but could not
0230 be stored because:- (Document filing: No. of jobs exceeded the limit)
(Document filing: Selected folder does not exist).
0231 The job is stored to the default folder.
(Document filing: Selected folder does not
0232
The requested job is printed, but could not exist)The job is stored to the default folder.
0233 be stored in the selected folder because:- (Inserter: Incorrect output tray selection)
0234 (Inserter: Failure)
0235 The requested job could not be completed (Inserter: No function)
0236 correctly due to the following reason: (Covers/Inserts: Prohibited)
The requested job is printed, but could not (Document filing: Incorrect folder password)
0237 be stored in the selected folder because:- The job is stored to the default folder.
The requested job could not be stored in (Document filing: Incorrect folder password)
0238 the selected folder because:- The job is stored to the default folder.
0239 (Disabling of Quick File Mode)
023A (Disabling of Sharing Mode)
023B The requested job is printed, but could not (Disabling of Confidential Mode)
023C be stored due to the following reason: (Disabling of Storing to the selected folder)
023D (Disabling of Document Filing)
023E (Disabling of Print Jobs Other Than Hold Job)
The requested job is stored in "Quick File"
023F folder, but could not be printed because:-
(Disabling of Print Jobs Other Than Hold Job)
The requested job is printed, but could not
0240 be stored due to the following reason:
(Retention printing: Prohibited)
0241 correctly, due to the following reason:
(Offset: Disabled)
0242 The requested job is stored, but could not (Offset: Disabled)
0243 be printed due to the following reason: (Disabling of printing)
The requested job is printed, but the
0244 following phenomenon occurred:
(Invalid user)
The requested job is stored, but the
(Invalid user)
0246 The requested job is printed, but the (Number of allowed pages exceeds the limit)
0247 following phenomenon occurred: (Print quality: Setting parameter modified)
The requested job is stored, but the
(Print quality: Setting parameter modified)
0249 (Colour mode: Disabling of full colour)
024A The requested job could not be completed (Colour mode: Disabling of Black and White)
024B correctly due to the following reason: (Only 2-sided print approved)
024C (Only 1-sided print approved)
Colour of Document control function has (Colour setting of Document control function:
024D been changed on the specified job. Allow User to select the Print Colour is disabled)
Document control function has been (Print setting of Document control function:
024E enabled automatically on the specified job. Always print)

Job Log Error Codes
PRINTER
024F Document control function has been (Document control print function: Not printing)
cancelled on the specified job, for the
0250 following reason. (Data Security Kit is not installed)
0251
(Folding Unit: Incorrect paper size)
0252
0253 The requested job could not be completed (Folding Unit: Failure)
0254 correctly due to the following reason: (Folding Unit: Prohibited)
0255 (Inverter: Failure)
0256 (Inverter: Prohibited)
0257 (Incorrect paper size)
0258 (Incorrect paper type)
0259 correctly due to the following reason:
(Tandem Printing: Busy)
025A (Staple: Slant staple cannot be used)
025B (Punch: Selected Punch Unit is incorrect)
0301 (No paper)
0302 (No toner)
0303 (Cover open)
0304 (Paper jammed)
0305 (No staple)
0306 (Replace consumables)
0308 (Staple: Change paper size)
0309 (Punch debris full)
030A (Punch: Too many pages)
030B (Selected input tray: No function)
030C (Selected input tray: Prohibited)
030D (Selected output tray: Failure)
030E (Selected output tray: Full of paper)
030F (Selected output tray: Prohibited or failure)
0310 (Selected output tray: No function)
0311 (Manual-feed printing) Insert paper in Bypass tray
The requested job was interrupted due to
0312 the following reason:
(Off-line)
0313
0314
(Printer error) Please ask your administrator.
0315
0316
0317 (Account code exceeded the limit)
0318 (Booklet printing: Too many pages)
0319 (Staple jammed)
031A (Punch jammed)
031B (Selected paper cannot be used)
031C (Input Tray: Open)
031D (Finisher: Off-line)
031E (Inserter: Off-line)
031F (Document filing: Incorrect folder password)
0320 (Number of allowed pages exceeded the limit)
0321 (Print quality: Conflict of setting parameter)
0322 (No staple unit)
0323 (Folding Unit: Incorrect paper size)

Job Log Error Codes
PRINTER
0324 (Folding Unit: Incorrect paper size)
0326 (Staple Compiler: Not empty)
0328 (Staple: Slant staple cannot be used)
The requested job was interrupted due to
032A the following reason:
032B
032C
(Spare)
032D
032E
032F
0401 (Booklet printing: Incorrect paper size)
0402 (Booklet printing: Incorrect type selection)
0403 (Booklet printing: Hard disk full or memory full)
0404 (2-sided printing: Failure)
0405 (2-sided printing :Prohibited)
0407 (Retention printing: Hard disk full or memory full)
0408 (Retention printing: No of jobs exceeded the limit)
0409 (Incorrect account number)
040A (Selected output tray: Prohibited)
040B (Retention printing: No function)
040C (Other error)
040D (PS is not available) Please check the print driver.
040E (Account code exceeded the limit)
040F (Selected input tray: No function)
0410 (Selected input tray: Prohibited)
The requested job was cancelled due to the
0412 following reason:
(Booklet printing: Too many pages)
0413 (Incorrect setting parameter)
0414 (Data format is not supported)
0415 (Storage: Full)
0416 (Selected paper cannot be used)
0417 (Carbon Copy: Incorrect setting parameter)
0418 (Covers/Inserts: Incorrect setting parameter)
0419 (Document filing: Selected folder does not exist)
041A (Document filing: Incorrect folder password)
041B (Document filing: No. of jobs exceeded the limit)
041C (Inserter: Incorrect output tray selection)
041D (Inserter: Failure) Please ask your administrator.
041E (Inserter: No function)
041F (Covers/Inserts: Prohibited)
0420 (Output tray: Prohibited or failure)
0421 (Disabling of Sharing Mode)
0422 (Disabling of Confidential Mode)
0423 (Disabling of Storing to the selected folder)

Job Log Error Codes
PRINTER
0424 (Disabling of Document Filing)
0425 (Disabling of Print Jobs other Than Hold Job)
(Disabling of Print Jobs other Than Hold Job and
0426
Disabling of Sharing Mode)
0427 Disabling of Confidential Mode)
0428 Disabling of Storing to the selected folder)
0429 Disabling of Document Filing)
042A The requested job was cancelled due to the
Disabling of Quick File Mode)
following reason:
042B (Retention printing: Prohibited)
042C (Hard disk full or memory full)
042D (Offset: Disabled)
042E (Disabling of printing)
042F (Invalid user)
0430 (Number of allowable pages exceeded the limit)
0431 (Print quality: Conflict of setting parameter)
0432 (PCL is not available) Check the printer driver.
0433 (SPLC is not available) Check the printer driver.
0434 (PDF is not available) Check the printer driver.
0435 (Colour mode: Disabling of full colour)
0436 You don't have the authority to use this (Colour mode: Disabling of B/W)
0437 function. The requested job was cancelled (Colour mode: Disabling of B/W and full colour)
0438 due to the following reason: (Only 2-sided print approved)
0439 (1-sided/2-sided print disabled)
043A (Staple: Prohibited)
043B (Punch: Prohibited)
043C (Folding Unit: Prohibited)
(B/W or Auto job is sent when Document control
0440 pattern is set to always print in colour.)
0441
(Folding Unit: Incorrect paper size)
0442
0444 The requested job was cancelled due to the (Inverter: Prohibited)
following reason:
0445 (Incorrect paper size)
0447 (Staple: Slant staple cannot be used)
0448 (Tandem Printing: Disabling of Slave M/C Mode
0449 (Colour mode: Disabling of 3 colour)
044A (Colour mode: Disabling of 2 colour)
044B (Colour mode: Disabling of Single colour)
044C (XPS is not available): Please check your printer
0501 Your job has been cancelled by user.
0502 Your store job has been deleted by user

Jam Cause Codes
Sensor Location:

Jam Cause Codes
MAIN ENGINE, DESK & LCC
Code Description Code Description
Paper pass inlet port remaining
APPD1_N APPD1 not-reached JAM PDPPD1_S
JAM.
Paper pass outlet port not reached
APPD1_S APPD1 remaining JAM PDPPD2_N
JAM.
Paper pass outlet port remaining
APPD2_N APPD2 not-reached JAM PDPPD2_S
JAM.
POD1 JAM
APPD2_S APPD2 remaining JAM POD1_FUS
(Detection of twining to fuser)
CPFD1 not-reached JAM
CPFD1_N2 POD1_N POD1 not-reached JAM
(Cassette 2 feed paper)
CPFD1_N3 POD1_S POD1 remaining JAM
(Desk 1 paper feed)
CPFD1_N4 POD2_N POD2 not-reached JAM
(Desk 2 paper feed)
CPFD1 remaining JAM
CPFD1_S1 POD2_S POD2 remaining JAM
(Cassette 1 paper feed)
CPFD1 remaining JAM
CPFD1_S2 POD3_N POD3 not-reached JAM
(Desk 2 paper feed)
CPFD1 remaining JAM
CPFD1_S3 POD3_S POD3 remaining JAM
(Desk 1 paper feed)
CPFD1 remaining JAM PPD1 not-reached JAM
CPFD1_S4 PPD1_N1
(Desk 2 paper feed) (Cassette 1 paper feed)
CPFD2 JAM PPD1 JAM
CPFD2_DESK PPD1_LCC
(Desk communication trouble) (LCC communication error)
CPFD2 not-reached JAM PPD1 not-reached JAM
CPFD2_N3 PPD1_N2
CPFD2 Not-reached JAM PPD1 not-reached JAM
CPFD2_N4 PPD1_N3
(Desk 2 paper feed) (Desk 1 paper feed)
CPFD2_S2 PPD1_N4
(Cassette 2 paper feed) (Desk 2 paper feed)
CPFD2_S3 PPD1_NM
(Desk 1 feed paper) (Manual feed tray paper feed)
CPFD2_S4 PPD1_NL
(Desk 2 feed paper) (Side LCC paper feed)
DPFD1 not-reached JAM PPD1 not-reached JAM
DPFD1_N4 PPD1_NA
(Desk 2 paper feed) (ADU paper feed)
DPFD1 remaining JAM PPD1 remaining JAM
DPFD1_S3 PPD1_S1
DPFD1_S4 PPD1_S2
DPFD2_S4 PPD1_S3
(Desk 2 paper feed) (Desk 1 paper feed)
Manual feed tray paper feed PPD1 remaining JAM
MFT PPD1_S4
JAM (MPFD not-reached) (Desk 2 paper feed)
MPFD remaining JAM PPD1 remaining JAM
MPFD_S PPD1_SM
(Manual feed tray paper feed) (Manual 2 paper feed)
PPD1 remaining JAM
MTR_ILG Motor driver trouble JAM PPD1_SL
(Side LCC paper feed)
NO_JAM_ No JAM. Also used for JAM PPD1 remaining JAM
PPD1_SA
CAUSE cancelling. (ADU paper feed)
PPD2 JAM
NO_MATCH Parameter no matching PPD2_DRUM
(Drum lock detection)
Paper pass inlet port not PPD2 JAM
PDPPD1_N PPD2_FIN
reached JAM. (Finisher communication error)

Jam Cause Codes
MAIN ENGINE, DESK & LCC
PPD2 not-reached JAM PPD2 remaining JAM
PPD2_N1 PPD2_SM
(Cassette 1 paper feed) (Manual feed tray paper feed)
PPD2_N2 PPD2_SL
(Cassette 2 paper feed) (LCC paper feed)
PPD2_N3 PPD2_SA
(Desk 1 paper feed) (ADU paper feed)
PPD2 not-reached JAM PPD2 JAM
PPD2_N4 PPD2_PRI
(Desk 2 paper feed) (Image preparation timeout)
PPD2 not-reached JAM
PPD2_NM SIZE_ILG Size illegal JAM
(Manual feed tray paper feed)
PPD2 not-reached JAM Emergency stop request JAM
PPD2_NL STOP_JAM
(LCC paper feed) (Controller request)
PPD2 not-reached JAM Cassette 1 paper feed JAM
PPD2_NA TRAY1
(ADU paper feed) (CPFD1 not reached JAM)
PPD2 remaining JAM Cassette 2 paper feed JAM
PPD2_S1 TRAY2
(Cassette 1 paper feed) (CPFD2 not reached JAM)
PPD2 remaining JAM Cassette 3 (Desk 1)
PPD2_S2 TRAY3
(Cassette 2 paper feed) paper feed JAM
PPD2 remaining JAM Cassette 4 (Desk 2)
PPD2_S3 TRAY4
(Desk 1 paper feed) paper feed JAM
PPD2 remaining JAM
PPD2_S4
(Desk 2 paper feed)
LARGE CAPACITY CASSETTE [EXCEPT MX-2301N]
LCC paper feed JAM LPFD remaining JAM
LCC LPFD_SL
(LPFD1 not reached) (Side LCC paper feed)
DOCUMENT FEEDER
ICU_REQ ICU factor stop JAM SPPD3_S SPPD3 remaining JAM
NO_JAM No JAM.
SPPD4_N SPPD4 not-reached JAM
CAUSE Also used for JAM cancelling.
NO_MATCH Parameter no matching SPPD4_S SPPD4 remaining JAM
P_SHORT Short size paper JAM SPPD5_N SPPD5 not-reached JAM

Emergency stop request JAM
STOP_JAM SPPD5_S SPPD5 remaining JAM
(Controller request)
SPPD1_N SPPD1 not-reached JAM SPRDMD_S SPRDMD remaining JAM
Exposure start notification
SPPD1_S SPPD1 remaining JAM SPSD_SCN
wait timeout
SPPD2_N SPPD2 not-reached JAM SPPD2_NR SPPD2 reverse not-reached JAM
SPPD2_S SPPD2 remaining JAM SPPD2_SR SPPD2 reverse remaining JAM
SPPD3_N SPPD3 not-reached JAM

Jam Cause Codes
FINISHER
FDOP Finisher door open FPPD1_N Finisher inlet port not reached JAM
FGMJ Gripper motor JAM FPPD1_S Finisher inlet port remaining JAM
Paper exit not reached JAM
FHS_N FPPD2_N Saddle section not reached JAM
(Finisher)
Paper exit remaining JAM
FHS_S FPPD2_S Saddle section remaining JAM
(Finisher)
Paper spec data reception
FIN_PAOF FPPD3_N Saddle paper exit not reached JAM
overflow (16 sheets)
Finisher paper clearance
FIN_TIME FPPD3_S Saddle paper exit remaining JAM
abnormality JAM
Saddle transport remaining
FPATPD_S FSDMJ Saddle motor JAM
JAM
FPDD_S Bundle exit remaining JAM FSPTMJ Saddle paper transport motor JAM
FPDMJ Paper exit motor JAM FSSMJ Stapler shift motor JAM
FPNCHJ Punch JAM FSTPLJ Staple JAM

Repair Hints
GENERAL SPECIFICATION
Model Symptom Advice
Within Simulation 26-69, change the value of E
Is it possible to configure the MFP to from 1 to 0:-
send an email alert when the toner 0 = Email alert is sent when "Toner Low" message is
remaining quantity reaches 25% or displayed (approx. 25% or less toner remaining).
less (instead of 5% or less)? 1 = Email alert is sent near toner end (5% or less toner
remaining) - Default Setting.
To enable Auto Clear Function without pressing or
Is it possible to enable Auto Clear starting a copy job, upgrade the MFP firmware to
Function before the copy start button v02c10.P2 (or higher) and change the following Soft
is pressed, especially within a Sharp Switch control:- Sim 55-03, SSW 1-5
ALL OSA environment (MX-AMX3)? 0: Auto Clear function disabled (current specification).
1: Auto Clear function enabled (New specification)
To enable the MFP to allow remote access/operation
using VNC, select the following menu:-
System Settings - Operation Settings.
How do you enable Remote Operation Change the Operational Authority for Remote Software
Panel, in order to connect to the MFP Operation to "Allowed".
using VNC? If you wish to connect without accepting the remote
connection from the MFP Operation Panel, enable
"Operation from Specified PC". Enter the IP Address of
the Host into the "Operation from Specified PC" field.
GENERAL / MISC
FSS is a system that is currently used in Japan market
only. If activated using Sim 27-07 by mistake, it cannot
be disabled therefore, perform the following procedure
to prevent the above message from appearing:-
"Setting of Field System is not 1. Execute Sim 27-2.
configured" message 2. Enter an appropriate number in USER FAX_NO.
(e.g., 1234), and press the [SET] button.
3. Enter 8 asterisks in SERVA TEL_NO. & press the
[SET] button.
4. Exit Simulation.
Check fuses on DC Power Board. If Fuse Fx03 is open ,
Machine won't turn on. Green LED on
then Check/replace Clutch N (PG Section 39, Item 31 –
front panel lights up
ALL PCLC-0373FCZ1) within the Paper feed Drive Section
Check the operation (using Sim10) and position of the
Replace toner message is displayed, toner motor.
even though the toner cartridge Also check the position of TN motor cover A (PG:
appears full and the page coverage is Section 41, Item 45) which the toner motor is mounted
very low. on. Ensure both sides are attached/clipped onto the
Main Drive Unit.
When registering an input item (Eg. Name or Machine
Location etc.) via the MFP web page and a half-width
single quotation (apostrophe) is included, the job log
Jobs not being recorded correctly
may not be recorded properly.
within Job Log.
Currently, a half-width single quotation (apostrophe) is
read as internal command code and as a result, the
internal command will not execute properly.
Adjust fuser pressure system for envelope mode using
MX2600N
Creasing or poor fusing of Envelopes SIM 55-1 , SW12 , Bit 1 2 3 as per service bulletin
MX3100N
COP1465 and COP 1506 .

Repair Hints
GENERAL / MISC
Check the operation (using Sim10) and position of the
Replace toner message is displayed, toner motor.
even though the toner cartridge Also check the position of TN motor cover A (PG:
appears full and the page coverage is Section 41, Item 45) which the toner motor is mounted
very low. on. Ensure both sides are attached/clipped onto the
Main Drive Unit.
After performing routine maintenance (OPC drum unit or
kit replacement), ensure to apply Stearic Acid starting
powder UKOG-0312FCZZ to the OPC drum surface.
If Kynar Powder UKOG-0123FCZZ or Titanium
ALL OPC drum cleaner blade flip hydroxide UKOG-0322FCZZ is applied to the OPC
drum by mistake, the drum driving torque may be up to
twice as high than when using Stearic Acid therefore,
this will make a condition whereby the cleaning blade
may easily flip.
Check/Replace the HDD SATA cable.
As the Boot firmware is located on the HDD, the above
trouble will be experienced after powering on the MFP
Main Program Error if/when:-
1. The HDD cannot be detected (SATA cable).
2. Corrupt Boot firmware - Reflash.
3. HDD failure – Replace.
COPY QUALITY
Check and adjust the resist buckle for LCC as follows:-
Please Wait Cleaning Transfer Belt 1. Enter Simulation 51-2.
message appears on the operation 2. Select Engine.
display every 5 - 10 copies/prints, only 3. Scroll to W: A4LCC.
when feeding from the LCC 4. Change the value for LCC from 40 to 30.
5. Exit Simulation Mode
The LSU Shutter may not open fully during machine
operation, because of a small burr around the hole on
the Shutter frame (PG21-4, LFRM-1151FCZ2) where
the LSU shutter (PG21-3, PSHT-0107FCZ1) is
attached.
Intermittent Void Area within the
Remove any burrs from the hole(s) on the Shutter frame
center of the page (Feed Direction)
MX2600N where the LSU shutter attaches.
MX3100N Also, to ensure the smooth operation of the LSU Shutter
assembly, apply HANARL grease UKOG-0299FCZZ to
the Shutter lever (PG21-37, MLEVP1098FCZZ) and the
Lever link arm (PG21-40, MARMP0422FCZZ).
The fuser pressure release cams are not returning to
the correct position. Replace/modify the pressure
Poor fusing (rear frame) when
release shaft, gears and cams:-
recovering from pre heat or sleep
MLEVP1090FCZ1, MLEVP1091FCZ1,
modes.
NGERH1914FCZ1 x2, NGERH1916FCZ1 x2,
NSFTZ3328FCZ1
Adjust Transfer Bias using SIM 8-06 as follows:-
Ghost image at 94mm pitch
Middle Speed (CMYK) from 109 to 95
(white text or image is repeated)
Low Speed (CMYK) from 80 to 73.

Repair Hints
TROUBLE CODES
If a PTC failure occurs in the field and a repair cannot
be completed (eg. the technician is not carrying a spare
PTC unit at that time), it is possible to override the C4
trouble code in order to use the machine continuously.
Is it possible to override a C4-00,
Execute SIM55-01, change SSW8-3 from 0 to 1.
C4-02 or C4-03 trouble code when a
This setting disables PTC output, PTC Heater Control
PTC failure occurs?
and PTC Error detection.
ALL After completion of the repair, ensure to set SIM55-01,
SW8-3 back to the default value (from 1 to 0).
Ensure to reset Sim 24-04 after PTC replacement
Poor contact by the PTC Heater Spring.
C4-02 Replace PTC Heater Spring MSPRP3960FCZ2 and
PTC Case Cover PCOVP2236FCZ2
E7-06 trouble, only when the Upgrade the MX-FXX2 Fax Firmware to v01.03.P2
MX-FXX2 Fax option is installed (or higher)
When performing a firmware upgrade on the Inner
Finisher, ensure to select both BOOT & MAIN firmware
after executing Sim 49-01.
Due to a recent change, both BOOT & MAIN firmware
MX-FNX9 F1-00 trouble after a firmware upgrade
versions have been upgraded however, if only the MAIN
firmware is selected and upgraded, F1-00 trouble may
be experienced when using the combination of original
BOOT and current MAIN firmware versions.
Upgrade the MXFN10 firmware to 01.10.02 (or higher)
for improved gripper control.
Ensure "Super Lube" Synthetic Multi-Purpose Grease
(SUP21030) is applied to the square shaft within the
staple unit otherwise, the gripper drive gear (PG:
Section 24 item 11 - 0CW4158P418//) may wear
prematurely, causing it to bind under load.
MXFN10 F1-08 If some packing remains when the machine is powered
on or the gripper unit fails to open fully, the Staple Unit
Synchronization Drive Gear may become damaged,
causing F1-08 trouble.
Upgrade the MXFN10 firmware to 01.03.02 (or higher)
to extend the gripper opening time.
Also, If the Drive Gear is damaged, the saddle unit will
have to be replaced (0CW4158K142//)
Check if the spring for the FJPD Alignment Plate
F1-19 and/or F1-20 trouble, only when Position Sensor has come dislodged.
MX-FNX9
stapling. Reseat or replace the FJPD sensor and spring
(PG Section 2, Item 33 - 0CWE314000784).
Vibration during transportation may cause the
adjustment plate of the saddle unit to become locked by
MX-FN10 F1-43
the metal sheet guide – Push the adjustment plate from
underneath to release
Incorrect Finisher Control PWB installed.
Use the following Part Code(s) when ordering/replacing
MXFNX9 F1-50 the Finisher Control PWB:-
MXFNX1: 0CW4141K201Y/
MXFNX9: 0CW4141K241F/
Dry joint on DL PWB (PG 46-10 - CPWBF1676FC31).
MX2600N
F2-22 (intermittent) Check the discharge lamp is working correctly and/or
MX3100N
replace the DL PWB.

Repair Hints
TROUBLE CODES (CONT’D)
Loss of 5V due to a short within Clutch N (PG Section
39, Item 31 – PCLC-0373FCZ1) of the Paper feed Drive
L4-32 trouble and/or dim operation
ALL Section. Replace Clutch N.
panel (Colour LCD).
If L4-32 is still experienced after clutch replacement,
check/replace both the PCU PWB and PSU2 fan.
If early ROM versions are installed on MX2600/3100N
series manufactured between Nov & Dec 2008 only,
MX2600N
U2-30 after replacing the flashroms. U2-30 trouble may occur. Upgrade the ICU firmware to
MX3100N
01.04.P2 (or higher) and then execute Sim 16 to clear
the U2-30 trouble.
MXDEX6 Intermittent U6-01 when feeding from Upgrade the MXDEX6/7 Desk firmware to
MXDEX7 the desk unit only (Tray 3) v01.01.P2 (or higher).
PAPER FEED & TRANSPORT

If the control panel shows a paper jam in the lower
vertical path, and there is no paper there & the sensors
test OK , then check the sensor springs at the back of
Phantom jams in lower vertical paper
the MXRBX3 paper pass unit.
path.
ALL These are the springs on the paper pass sensor levers
in the MXRBX3. PG Section 24, item #10 ,
0CW4145P338//
Check/replace Clutch N (PG Section 39, Item 31 –
CPFD1 jams.
PCLC-0373FCZ1) within the Paper feed Drive Section.
FINISHER
Check and adjust the Gripper position, using
FPPD1_S and FGMJ jams
Simulation 3-10 (Item N).
Machine feeds A3 or A4R paper on
Remove the saddle staple cartridge and check for
power up or after a reboot, and then
jammed staples.If staples continue to jam afterwards,
jams (FSTPLJ) in the saddle stitch
replace the stapler unit.
section.
As long as a saddle finisher is installed, you can
reproduce a booklet/pamphlet (folded with staples)
using the following procedure:-
1. From the Web Page, select System Settings menu.
2. Enter Device Control.
Is it possible to take a
3. Scroll to Saddle Stitch Position Adjust.
booklet /pamphlet, remove the staples
4. UN-CHECK Automatic Saddle Stitch.
and then reproduce it (folded with
5. Submit and exit System Settings menu.
staples)?
MX-FN10 Once you have de-activated this setting, you will
be able to reproduce pamphlets in copy mode by
placing the document face down in the document
feeder, selecting 2 to 2 duplex mode and Saddle
Stitch from the output menu.
Check the GAP between the centre area of GUIDE SD
FPPD3_N jams when producing an and the Paper Guide (Opposite).
A4/A5 booklet only. If the gap is 6mm or less, reform the GUIDE SD in the
centre section so that the gap is 6.5mm (or more).
Check the Guide-SD-Sensor plate (PG Section 19, item
Unable to saddle stitch 2 sheets of 16 - 0CW4158P172//) is not deformed, causing mis-
paper (no staple), especially when detection of the sensor (especially if paper curl is
printing onto different front cover stock present).
supplied from the bypass tray. Note: The above symptom does not occur when saddle
stitching 3 sheets or more.

Repair Hints
COIN VENDOR
APS function in Coin Vendor mode is only supported on
When using Coin Vendor Mode, the
MX2600/3100 series. To enable this function, execute
ALL APS function does not work in copy
Sim 26-03 and set "Outside Auditor" to Vendor Ex
mode.
(Multi).** Supports Equitrac Terminals only.
USB PORT
Changing the DIP switches on the MFP PWB activates
How do you change which USB port is either the front or rear USB port as follows:-
ALL active, when the MXKBX1 is not
installed SW1 OFF (Up) SW2 OFF (Up) = Front USB Port Only.
SW1 OFF (Up) SW2 ON (Down) = Rear USB Port Only.
MXKBX1 EXTERNAL KEYBOARD

For the external keyboard unit and both USB ports to
The external keyboard unit does not function correctly, the USB Port DIP switch control on
function (ie. no keyboard input) after the MFP PWB must be set as follows:-
installation.
MX2600N SW1 = OFF, SW2 = OFF (Front USB Port only)
MX3100N When using the external keyboard After installing the MXKBX1 keyboard unit, ensure to
unit, the @ symbol/key is entered as " configure the correct keyboard language.
when using direct address entry Enter [System Settings] - [Keyboard Select] menu and
(eg. E-Mail address). set the keyboard language to English (US).
SHARPDESK
To support Scan to Desktop using XPS format, the
Communication to Server is Lost when
latest version of Sharpdesk v3.2 (CD v1.30 or higher) or
performing a scan to desktop
Sharpdesk v3.3 must be used.
operation using XPS format only (PDF
For existing Sharpdesk installations, remove and
is OK)
reinstall using the latest version available.
To support Scan to Desktop using XPS format, the
Communication to Server is Lost when
latest version of Sharpdesk 3.2 & NST must be used.
ALL performing a scan to desktop
For existing Sharpdesk installations, remove Sharpdesk
operation using XPS format only (PDF
and reinstall using Sharpdesk CD v1.30 (or higher)
is OK)
supplied with MX-2600/3100N
Ensure access authority (read & write permissions) is
Error message NG80000 when
given to the following FTP folder:-
performing a Scan to Desktop
C:\Documents and Settings\All Users\ApplicationData\
(Sharpdesk) operation
Sharp\ftproot
SHARP OSA
Download an updated web module from the Sharp
OSA
support website and copy it into the Sharp OSA-
File name cannot be customised when Network Scanner Tool Host Installation Folder:-
Network
using Sharp OSA-Network Scanner
Scanner eg. C:\Program Files\Sharp\Sharp OSA Network
Tool Tool v1.1
Scanner Tool Host\OSANSTWeb\bin
Afterwards, reboot the Host Server/PC.
Unable to enter the URLs for EAM
(External Accounting Mode) as the Check the setting for Sim 26-03 (Coin Vendor Mode).
item is missing from the webpage, Ensure OUTSIDE AUDITOR is configured to None.
even though MXAMX3 is enabled.
ALL
Sharp OSA trial mode supporting most functions can be
Is it possible to activate a trial mode enabled by executing Sim 26-74 (restricted to approx
for Sharp OSA? 18000 pages, including print/scan/copy/image send).
Note: Metadata & Open USB is not supported.

Repair Hints
DOCUMENT FILING
To disable the "Functions disabled by System Settings
are cancelled" message, perform the following:-
1. Enter SIM 55-03. Change SSW4 bit 3 & 4 from 0 to 1.
2. Reboot the MFP.
Using Multi File Print function within 3. Enter System Settings (Admin) - Document Filing
Document Filing, is it possible to Settings - Document Output Options menu and
disable the "Functions disabled by ensure ALL Print Items are set to ON (checked).
System Settings are cancelled" pop up 4. Enter System Settings (Admin) - Enable/Disable
message? Settings - Document Filing Settings menu.
5. Set the following items to OFF (uncheck):-
a. Disable Tandem Print for Colour Data.
MX2600N b. Disable Tandem Print for B/W Data.
MX3100N 6. Exit System Settings Menu.
The format of document filing data on MX2600/3100N
series is different when compared to
Error 3515 when uploading document MX2300/3500/5500 series (CR1) therefore, to support
filing data backed up from an early this function, the MX2600/3100N firmware version must
MX device. be upgraded to the following version (or higher):-
MX2600/3100N = 03.00.P2
When the Data Security Kit is enabled, document filing
Error 1206 when uploading document data stored on the HDD is encrypted therefore, it is not
filing data backed up from an MX possible to backup and restore document filing data
device. from a DSK enabled MFP to a standard MFP device
(using production firmware).
IMAGE SEND
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
Scan to Email fails when using
when configuring SMTP settings on the MFP, make
hotmail.com or outlook.com
sure to add a Name & Email Address in the Default
ALL Send Set menu (under System Settings\Image Send
Settings\Scan Settings).
This issue may be due to a conflict with Windows Live
CE-00 trouble when performing a
2011 or Windows Live Assistant. Upgrade the MFP
Scan to Network Folder within a
firmware to the following versions:-
Windows 7 environment.
MX2301N: 02a05.L2, MX2600/3100N: 04p05.P2
Disable FAX Destination Confirmation, using one of the
following methods:-
From System Settings Menu (Web Page):-
When sending a FAX, the MFP Select Image Send Settings - Fax Settings and uncheck
requests the FAX number again. Fax Dest. Confirmation mode.
From MFP Operation Panel:-
Select Image Send Settings - Fax Settings - Fax Default
Settings and uncheck Fax Dest. Confirmation Mode.
MX-FXX2
To preset the PBX number to obtain an outside line
when sending a fax, change the following soft switch
Is it possible to pre-programme the control using SIM66-01:-
PBX number required to obtain an
outside line, in order to use a common 1. Enable PBX Setting from OFF to ID NUMBER by
or global (LDAP) address book when changing SW68, Bit 7 & 8 from 00 to 10.
sending a fax? 2. Enter the binary value for the number required for
an outside line using SIM 66-01, SW69 bit 1 to 4:-
Eg. Set SW69 bit 1-4 from 0000 to 1001 to dial 9.

Repair Hints
IMAGE SEND (Cont’d)
On some PABX, the line voltage may be low enough for
the machine to think that an extension phone is off
Unable to send a Fax - Machine
hook. This is usually indicated with the telephone
MX-FXX2 indicates extension phone off hook
symbol appearing on the display.
when using PABX.
Change soft switch 83, Bit 8 from 1 to 0 .
This disables this detection.
PRINT CONTROLLER
When printing multiple page reports
from different paper trays as separate
Enable (check) the following setting change on the MFP
files, is it possible to stop the MFP
device:-
device from bypassing jobs held when
System Settings - Operation Settings - Disabling of
a paper out condition occurs, to
Bypass Printing
prevent an out of sequence
output/report?
PPD2_PRI jams, only when using the Upgrade the Sharp Printer Driver to the following
Citrix Universal Printer. versions (or higher):-
Windows XP/Vista/7 (x86):-
Loss of printer driver machine PCL6: b5.06.08.02, PS: c5.06.08.02
configuration settings Windows XP/Vista/7 (x64):-
PCL6: b5.06.07.02, PS: c5.06.07.02
Is it possible to install the Universal
The UPD driver is not supported within a Citrix/Terminal
Print Driver (UPD) within a
Services or Cluster environment.
Citrix/Cluster environment?
This phenomenon is a known issue with Microsoft
Office 2007:-
http://support.microsoft.com/kb/977154/en-us
ALL
Apply the Office 2007 hotfix or as a workaround, use
PowerPoint 2007 freezes when using one of the following methods to print:-
Auto Job Control Review, especially 1. Create an XPS file using Microsoft XPS Document
within a Windows 7 environment. Writer and then print the data with Auto Job Control
Review.
2. Create a PDF file using PDF Writer (eg. Adobe
Acrobat) and then print that data with Auto-Job-Control-
Review.
Zeroconfig appears on NIC status Conflicting IP Address with another device/pc on the
page network – re-assign IP Address.
Spooling time and printing performance can be affected
Slow printing performance when using due to Colorsync processing within the Mac OS.
Mac OSX 10.5 To improve performance, uncheck Colorsync from
within the Colour tab of the printer driver.
Change the following soft switch control:-
Incorrect orientation when printing Sim 55-03 SW3-6 - Change from 0 to 1
mixed size originals from Microsoft 0 = Does not process mixed originals of 1 sided/2 sided
Word. within a print job [default].
1 = Processes mixed originals within a print job.
SHARPDESK MOBILE
Which additional options are required
for full functionality when using
ALL Only MX-PKX1 is required.
Sharpdesk Mobile via a wireless
access point?

Technical Bulletin Index
Note: Excludes Part Change/Correction Information.
Reference Description Model
COP2021 Improvement for accurate detection of DSPF transport upper actuator to All
prevent SPPD2_S paper jam.
COP2006 Countermeasures against POD2_S and/or POD1_S paper jam when the inner MX-FNX9
finisher is installed.
COP1998 Increased opening amount of the LSU shutter. All
COP1974 Enhancement of gear strength in the SD drive section MX-FN10
COP1973 Improvement of paper alignment during the discharge MX-FNX9
COP1970 Elimination of the remain detect cover MX-DEX6/7
COP1962 Improvement for the height and clearance adjustment of MXFN10 during MX-FN10
installation
COP1958 Countermeasure against toner dispersion within the process unit All
COP1950 Sharp Remote Device Manager [SRDM] v1.3 All
COP1926 Enhancement to prevent paper jam caused by worn transport ribs on the Cover MX-FN10
Top
COP1923 Measures to prevent POD1_S jams due to paper touching the enter gate when MX-FNX9
performing 2-side print with A3 paper.
COP1919 Countermeasure for deviation of punch hole position MX-FN10/PNX5
COP1914 Enhancement to prevent paper jam caused by unhooked bunch roller pressure MX-FNX9
lever
COP1913 Improvement to prevent folding misalignment due to paper skew within the MX-FN10
saddle section
COP1912 Countermeasures against paper jam in tray 3/4 caused by low voltage output of MX-DEX6/7
the desk control PWB
COP1908 Firmware update for installation of MXFN10 [revised February 2013] MX-FN10
COP1907 Countermeasures to prevent POD2_N jam at the reverse gate. All
COP1890 Point to observe during routine maintenance - White streaks on print output All
COP1869 Rom version upgrade (including revision history) - revised July 2012 MX-2600/3100N
COP1868 Rom version upgrade (including revision history) MX-FR10U
COP1851 Measures to strengthen the attaching area of manual bypass feed drive gear All
within the paper feed unit
COP1839 F2-64/65/66/67 Trouble code All
COP1826 Scan to OSX10.7 using FTP All
COP1814 Configuring ID card with internal user control MX-2600/3100N
COP1772 Commonality of the 2nd transfer unit frame & earth plate All
COP1771 Noise reduction during initial operation MX-FN10
COP1770 Rom version upgrade (including revision history) MX-FNX9
COP1765 Sharp Remote Device Manager (SRDM) v1.1 All
COP1752 FPPD2_S jams within the saddle opening MX-FN10
COP1747 F1-43 trouble when power is turned on MX-FN10
COP1741 Rom version upgrade MX-FNX9/FN10
COP1731 Rom version upgrade (including revision history) MX-2301N
COP1725 Abnormal noise when the paper feed drive operates All
COP1723 C4-02 trouble improvement All
COP1720 Setting of service part for MG Roller rotation in the DV unit All
COP1716 Rom version upgrade (including revision history) MX-FN10
COP1711 Improvement of initial operation noise MX-FN10
COP1707 Rom version upgrade MX-FN10
COP1704 Charging irregularities All

COP1703 F1-08 trouble due to an operation lock of the stapler unit MX-FN10
COP1700 Sharp Remote Device Manager (SRDM) All
COP1689 FPDD_S jams due to the spring of the UDG arm shaft breaking MX-FN10
COP1685 Measures to prevent the delivery sensor lever of the main unit coming loose MX-RBX3
when the relay unit (MXRBX3) is pulled out.
COP1680 Angled paper ejection due to the guide SR-SG-GP-F/R not opening correctly MX-FN10
COP1674 Improvement for the prevention of leaking from the process electrode cover All
COP1671 Transport jam (PPD1_S3 or PPD1_S4) when feeding from the desk unit All
COP1670 Measures to prevent the 2nd driving pulley belt coming loose. All
COP1669 Conductivity improvement between the 2nd TC electrode and transfer unit All
COP1666 Improvement of paper feeding performance MX-RBX3
COP1661 Improved paper feeding performance through the saddle unit MX-FN10
COP1660 Breakage of exposed lead wires of the clutch All
COP1659 L4-16 trouble due to fusing pressure release detector trouble All
COP1657 Paper skew within Switchback Transport MX-FN10
COP1628 Improvement to the dust-proofing of the optical unit All
COP1622 Rom version upgrade MX-PNX5
COP1618 Upgrade of PAU5 (Version 5.4.0) All
COP1616 Increase of vertical transferability margin of the right lower door All
COP1611 Rom version upgrade (including revision history) MX-FN10
COP1607 HID card reader setting MX-2600/3100N
COP1605 Rom version upgrade (including revision history) MX-2600/3100N
COP1600 Change of PTC element to increase the margin of C4-02 trouble All
COP1595 Precaution when inserting a toner cartridge All
COP1581 Upgrade of PAU5 (Version 5.3.0) All
COP1574 Installation notes when replacing the secondary transfer belt All
COP1572 Measures to prevent marks on the OPC drum when removing the DV unit. MX-2600/3100N
COP1565 Caution when transporting or moving machine(s) All
COP1560 Blank or faint output due to defective MC PWB All
COP1550 Countermeasure against POD1 paper jam due to warped post-fusing actuator MX-2600/3100N
within the sheet eject unit
COP1549 Precaution when removing the DV Unit MX-2600/3100N
COP1544 Rom version upgrade (including revision history) MX-FR10U
COP1541 Job Log Codes All
COP1540 Setting of separator pawl unit as a service part for added reliability of paper MX2600/3100N
separation from the 1st transfer unit
COP1536 Measures against LCD panel illumination failure MX-2600/3100N
COP1533 Abolishment of LCD Mylar A/B within the Operation LCD Panel MX-2600/3100N
COP1529 Countermeasures against DPFD2_S paper jams due to paper dust in the MX-DEX7
transport section
COP1527 Precaution when installing the external keyboard unit MX-2600/3100N
COP1525 Measures against APPD1_N jam due to detached ADU follower roller spring MX-2600/3100N
COP1523 Simulation 55 setting [Revised September 2009] MX-2600/3100N
COP1512 New MC PWB supporting high altitude environment only MX-2600/3100N
COP1504 Change of initial values for pre-heat & auto power shut-off modes in support of MX-2600/3100N
energy star v1.1 (Tier II)
COP1497 Countermeasures against bead erosion, cleaning blade flip-over and transfer MX-2600/3100N
belt breakage within the 1st transfer unit

COP1492 L4-31 Paper exit cooling fan trouble MX-2600/3100N
COP1489 Change of installation method to 1st transfer belt MX-2600/3100N
COP1488 Image blurring at the F/R edge of the document when using SPF/DSPF MX-2600/3100N
COP1483 Operation procedure of PAU5 for service personnel MX-2600/3100N
COP1482 C4-00 trouble due to electrical noise. MX-2600/3100N
COP1481 Countermeasure against POD1_N jams due to the incorrect position of the MX-2600/3100N
lower separator pawl within the fusing unit
COP1476 Jam recovery improvement from within the fuser unit MX-2600/3100N
COP1473 Rom version upgrade (includes revision history) MXFNX9
COP1468 Dark stripes when using the RSPF only MX-2600/3100N
COP1464 Countermeasure against POD1_N jams within the fusing unit. MX-2600/3100N
COP1463 Incorrect detection of "Punch Full" in the dust collection box (Updated) MX-PNX1
COP1461 Abnormal noise from the process unit MX-2600/3100N
COP1455 Rom Version Upgrade MX-FXX2
COP1449 E7-20 trouble due to overvoltage on the LD PWB MX-2600/3100N
COP1442 Countermeasures for F2-40 trouble resulting from a leak between the rear MX-2600/3100N
frame and process electrode
COP1440 Caution when performing maintenance within the fuser section MX-2600/3100N
COP1432 Rom version upgrade MX-DEX6/7
COP1430 C4-02 trouble due to poor contact of the PTC heater spring MX-2600/3100N
COP1428 Measures to prevent the waste toner shutter failing to open MX-2600/3100N
COP1422 Heater kit installation procedure MX-2600/3100N
COP1421 Incorrect detection of "Punch Full" in the dust (collection) box MX-PNX1
COP1420 Image void resulting from LSU shutter malfunction MX-2600/3100N
COP1417R F1-08 trouble MX-FN10
COP1416 Service manual correction - System settings MX-2600/3100N
COP1415 Installation Manual revision MX-2600/3100N
COP1414 Improvement of Saddle Finisher MX-FN10
COP1412 Rom version upgrade MX-FR10U
COP1411 Strength improvement of the PE actuator MX-2600/3100N
COP1410 White patches due to the slip of the separation clutch (main drive unit). MX-2600/3100N
COP1409 Measures against poor fusing, caused by insufficient application of pressure MX-2600/3100N
between the upper and lower heat rollers
COP1405 Caution when cleaning the operation panel MX-2600/3100N
COP1398 Measures against paper jam (POD1_N) resulting from the unsuccessful return MX-2600/3100N
of the upper separation pawl of the fusing unit.
COP1397R Installation procedure of Data Security Kit (DSK) MX-2600/3100N
COP1396 Caution when applying starting powder after replacing the OPC Drum or MX-2600/3100N
Transfer Belt [revised October 08]
COP1390 F1-43 trouble caused by a locked adjustment plate MX-FN10

COP1389 Caution when reassembling the fuser section during routine maintenance MX-2600/3100N
COP1397R Simulation 55 settings MX-2600/3100N
COP1377 Procedure for changing the remaining toner display setting MX-2600/3100N

Document Reference
Operating System Support Reference:
GDI Graphic Display Interface.
SPLC Sharp Printer Language Control (GDI).
- Sharp Advanced Printing Language (GDI)
PCL Printer Command Language
PS Postscript 3
PPD Postscript Printer Description.
GPD Generic Printer Description (PCL).
SRDM Sharp Remote Device Manager
 Print Driver / Application / Operation are available and supported.
 Windows Vista/2008 or Windows 7 Drivers / Application are supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
Print Driver / Application / Operation are not available or supported under Linux.
Digitally Certified Print Driver is installed automatically using Plug & Play via Windows
WSUS
Update server.
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
WHQL
Windows Operating System is supported.
01/14 Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.
Useful Links (Web Addresses):
Support Website:
MFP Firmware
Service Documentation
Print Drivers
Utility Software - www.sharp.net.au
Product Information:
(Document Solution Centre): - http://training.sharp.net.au/dsc/
Product Key Registration:- https://dse-pub.sharp.co.jp/key/
User Name: keyuser

Password: key000323
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.
All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website.

Notes

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Technical Handy Guide

2 SHARP Document Solution Centre

SHARP Document Solution Centre 3

MX-PUX1 MX-PKX1 MX-FR10(U) MX-FXX2 MX-FWX1

MX-FN10 MX-AMX1 MX-USX1/5

4 SHARP Document Solution Centre

SHARP Document Solution Centre 5

MX-31GTCA Cyan Toner Cartridge (A4 @ 5%)

MX-31GTMA Magenta Toner Cartridge (A4 @ 5%) 15k

MX-31GTYA Yellow Toner Cartridge (A4 @ 5%)

MX-31GVSA Colour Developer Kit (CMY) 60k

MX-31GUSA Drum Unit (Complete):-

MX-31GRSA OPC Drum

Lower Heat Roller Kit:-

6 SHARP Document Solution Centre

Primary Transfer Roller Kit:-

Secondary Transfer Belt Kit:-

MX-310U2 Secondary Transfer Belt Unit 300k

MX-310FU Fusing Unit (230v) 200k

SHARP Document Solution Centre 7

TONER INSTALLATION & REPLENISHMENT

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Sim 26-01 Right Tray Installation Yes/No.

PRINT IMAGE POSITION & MAGNIFICATION

8 SHARP Document Solution Centre

IMAGE SKEW & COLOUR REGISTRATION

COPY IMAGE QUALITY

If NG, perform the following adjustments as required:-

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):-

PRINT IMAGE QUALITY

PERIPHERAL / OPTION CONFIGURATION

SADDLE FINISHER – MX-FN10 [Except MX-2301N]

SHARP Document Solution Centre 9

EXTERNAL KEYBOARD – MX-KBX1 [Except MX-2301N]

EXTERNAL ACCOUNTING MODULE – MX-AMX3

MFP DATA BACKUP

10 SHARP Document Solution Centre

DEFAULT COLOUR BALANCE SETTING:

COLOUR BALANCE ADJUSTMENT:

HALF TONE IMAGE CORRECTION:

Manual Colour Calibration – SERVICE MODE

HIGH DENSITY PROCESS CONTROL:

HALF TONE IMAGE CORRECTION:

COLOUR BALANCE ADJUSTMENT:

MANUAL COLOUR DENSITY ADJUSTMENT:

SHARP Document Solution Centre 11

MANUAL HALF TONE ADJUSTMENT REGISTRATION:

HALF TONE IMAGE CORRECTION:

SERVICE COLOUR TARGET SETTING:

DEFAULT SETTING (Service Mode):

STANDARD SERVICE TARGET SETTING:

COLOUR BALANCE ADJUSTMENT:

12 SHARP Document Solution Centre

Black Drum (Counter) has reached

Black Developer (Counter) has reached

Primary Transfer Unit Counter has reached Replace Primary Transfer

TA Maintenance [All] Counter has reached specified limit

Starting Powder OPC Drum Primary Transfer Belt

SHARP Document Solution Centre 13

PPD 01/14 1 1 1 1 *1 01/14

PPD 01/14 1 1 1 1 *1 01/14

PC-Fax 01/14 2 2 2 2 *2 01/14