Customer Services Group – L3 Operational Delivery

Apprentices

AO – Administrative Officers
Locations – Belfast, Cardiff, Corby, Durham, Glasgow, Harmondsworth
Hemel Hempstead, Leeds, Newport (Gwent), Peterborough, Portishead,
Ramsgate, Solihull, Southport, Stoke-on-Trent

Starting Salary - National £22,400 / London £26,400

Reference: 285196
Closing Date: 05/06/2023
Move your mouse pointer over the buttons
below and click for more information.

Welcome Home Office Vacancy Description

Recruitment Process Indicative Timeline Further Information

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Welcome to the Home Office

Our vision is to be a The Home Office leads on immigration

and passports, drugs policy, crime policy,
decisions every year about who can visit
or stay in the country, keeping the UK
world-leading counter-extremism and counter-terrorism
and works to ensure visible, responsive
safe and secure.

immigration service, and accountable policing in the UK.

These issues are at the heart of the
We expect the highest possible
standards of professionalism and
Government’s agenda. The challenges
working for a safe the Department faces are significant and
teamwork from our staff. You would be
required to operate in sometimes
and prosperous UK. can change rapidly in the global
environment in which we operate. This
difficult, complex, traumatic and
pressurised environments. Working in
makes it one of the most exciting and some of our operational areas requires
stimulating Departments to work in. We you to have strong emotional resilience
are flexible, skilled, professional and
and make well balanced decisions in
diverse. We have been recognised in
often difficult circumstances.
The Times Top 50 Employers for
Women; and were the first organisation
to be ClearAssured in recognition of our
work to recruit and retain disabled staff.
We have been in the top 100 of the
Stonewall Workplace Equality Index over
the last few years. Working for us is
interesting and varied and gives you the
chance to make a real difference to
people's lives. In Customer Services
Capability we make millions of

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Welcome to Customer Services

Thank you for your interest in joining our Customer Services’ family.

The Customer Services model will bring together several different areas under the umbrella of one
Customer Services capability. The vision is for everyone, no matter their role, to be able to make
decisions that will help to place our customers’ needs at the centre of what we do. Our top priorities
are to ensure that our customers’ voices are heard, and that we strive to improve services resulting
in the best experience for customers and citizens. We aim to do this whilst providing a responsive,
secure and efficient service.

We are striving to continue building a working environment which is inclusive, supportive and
motivating, where everyone is inspired to work together to deliver high quality services with timely
and correct decisions, and where talent and diversity flourishes.

Welcome to
The Customer Services model enables operational leaders the opportunity to invest valuable time
and energy into developing their people and helping them reach their full potential, while
Customer
encouraging leaders to focus on delivering end-to-end outcomes across the entire customer journey.
Some of the most challenging and complex roles within government can be found within Customer

Services
Services; safeguarding the vulnerable and their host communities whilst continuing to keep our
border safe. They are also some of the most rewarding.

Group
We would be delighted if you joined and wish you the best of luck with your application.

Abi Tierney
Director General
Customer Services

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Your Apprenticeship
This Public Service Operational Delivery Working Together; Gathering and Qualifications and training
Apprenticeship (Level 3) within Managing Information; Negotiating and
Customer Services Capability offers you Influencing; Problem Solving and We will support you in working towards
a fantastic opportunity to learn, earn Decision Making; using IT tools and the following qualifications:
and develop your skills. Over 280,000 equipment to manage, share and store • GCSE Maths & English
people work in the Operational Delivery Information; professionalism; self- • City & Guilds Level 2 Award in
Profession across Government who management and awareness Operational Delivery (Principles)
have the vital job of keeping the country • City & Guilds Level 3 Certificate in
running and make a real difference to Working for one of the most diverse Operational Delivery (Advanced)
people’s lives. You will work in different Government Departments with your
business streams within Customer own talent coach and a workplace All your training will be delivered during
Services who will support you to gain mentor, we will coach you through the work time, but you must be prepared to
valuable skills during the course of your skills you need to be successful and undertake additional study and revision
Apprenticeship, receiving on-the-job support your personal and professional in your own time, particularly before
training to help you carry out your role, development. exams and your final assessment.
as well as time away from your daily
duties to complete learning. This Public Service Operational Delivery
Apprenticeship (Level 3) within the UK
This Apprenticeship provides a great Visas and Immigration offers you a
opportunity to earn whilst you develop fantastic opportunity to learn, earn and
your skills, knowledge and behaviours develop your skills.
to make a positive difference to people’s
lives. You will develop your knowledge
about legislation, policies and
procedures and will develop your skills
across Customer Service;
Communicating Effectively;

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Vacancy Description
Job Title This is a generic campaign looking for AO
Is the role of an Operational Delivery Operational Delivery Apprentices.
L3 Operational Delivery Apprentice Apprentice the right one for you?
Successful candidates will be posted on a
Vacancy reference Becoming a Level 3 Operational Delivery staggered basis, and the timings will be based
285196 apprentice is a fantastic opportunity on the availability of accommodation/IT and be
Grade (suitability and eligibility requirements apply). co-ordinated with the training providers in your
As an apprentice within Customer Services posting location.
AO – Administrative Officer Apprentice Group and the wider Civil Service, you’ll have
Appointment a first-rate opportunity of working in an There are up to 100 posts throughout
Customer Services Group based in any of the
Permanent energetic and transformative organisation
following areas:
while gaining a recognised qualification.
Location
Visa, Status and Information (VSI) Passports,
Apprenticeships are work-based training Citizenship & Civil Registration (PCCR),
Belfast, Cardiff, Corby, Durham, Glasgow,
programmes and apprentices spend 6 hours Customer Operational Support Services
Harmondsworth, Hemel Hempstead, Leeds, Newport
(Gwent), Peterborough, Portishead, Ramsgate, of their contracted hours undertaking off-the- (COSS) Asylum & Human Rights, Asylum
Solihull, Southport, Stoke-on-Trent job training with the support of their learning Support and Dispersal, Asylum
provider and Line Manager. Accommodation Centres, Resettlement Group.
Starting Salary
If you are successful on this campaign, we Successful applicants may be held on a waiting
National £22,400 / London £26,400 list for up to 12 months to allow the rapid back-
would expect you to undertake the
filling of posts as they become vacant
The salary is non negotiable, however the pay range apprenticeship to support your development
throughout the year.
is dependent on whether you are a new entrant into in this role.
the Home Office Civil Service or current civil servant
Candidates are expected to be both flexible
transferring over from another Government
and adaptable as there may be a requirement
Department. Staff applying on promotion will usually
to work across all departments, depending on
be appointed to the salary minimum or within 10% of
business need.
existing salary. Individuals appointed on level transfer
will retain their existing salary. If you are an existing civil
servant on a higher salary you should request a pay
calculation.

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Areas within Customer Services

Passports, Citizenship & Civil Registration
An operational delivery area with a range of functions, which predominately considers applications for UK citizenship, the provision of
passport documentation for UK nationals and to support national records of events including births, deaths and marriages/civil partnerships.

Visas, Status & Information

An operational delivery area with responsibility for making decisions on applications from foreign nationals seeking to visit, work, study, join
family or settle in the UK. This includes the Ukraine Schemes and the EU Settlement Scheme. It also includes customer-facing services that
allow people to provide their rights in the UK digitally, or for other organisations, wherever possible, to verify those rights.

Customer Operations Support Services

An operational delivery and analysis command formed to provide insight which will help us improve our services and put our customers at the
heart of all that we do. It includes appeal and litigation casework, Windrush Compensation, performance, engagement, customer insight,
complaints and correspondence.

Strategy & Transformation

A strategic planning and project delivery area that works to provide innovative solutions to improve operational delivery across Visas,
Information and Passports – including financial and structural planning, operating models and digital case-working solutions.

Transformation Asylum & Protection

A strategic planning and project delivery area that works to provide innovative solutions to improve operational delivery in Asylum &
Protection – including but not exclusively financial and structural planning, target operating models and digital case-working solutions.

Asylum & Human Rights (A&HR)

Predominately a casework/decision-making area for asylum protection and other claims from foreign nationals seeking refuge as asylum
seekers or wishing to remain in the UK for other, often complex, family and human rights reasons.

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Asylum Support
An operational delivery area with a range of functions, which predominantly focuses on providing supporting to vulnerable persons who are
awaiting a decision on an asylum application.

Resettlement
An operational delivery area with a range of functions that involve the movement of displaced and often vulnerable people from places across
the world to locations across the UK and, where appropriate, supporting their integration into UK society.

Asylum Accommodation Centres

An operational delivery area that focuses on the provision of accommodation centres for people awaiting decisions on asylum applications.

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Are you eligible to apply

It is really important that you are able to confirm that you meet the criteria to apply for these jobs;

you will be asked to confirm this in your application.

Please make sure you can tick YES to ALL of the following criteria:

□ I have the right to work in the UK

□ I have been resident in the UK for the last five years

□ I am at least 16 years (there is no upper age limit)

□ I am happy to spend 6 hours of my time undertaking learning activities

□ I will commit to an 18-month Apprenticeship qualification and permanent employment

□ I understand that the Home Office will complete security checks on me, and I will need to pass security
clearance.

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Person Specification and Benefits

We are looking for candidates with the following strengths Benefits

• Robust at making decisions whilst maintaining professionalism and There are many other benefits of working
sensitivity. for us including a comprehensive training
programme including the below.
• Committed to continuous improvement in your role and thrive in an
environment where performance matters.
• Flexible, adaptive and creative in solving problems and dealing with change. • 25 days annual leave.
• Able to effectively organise and plan. • 8 public/bank holidays plus an
additional day for the King’s Birthday.
• Professional and customer-focused.
• Pension scheme.
• Able to think in an objective and analytical manner.
• Career and personal development.
• Able to demonstrate a strong sense of personal ethics and honesty.
• Flexi time.
• Enjoy dealing with members of the public and external and internal
stakeholders. • Cycle-to-work scheme.
• Able to demonstrate sound interpersonal, communication and relationship- • Free eye tests.
building skills and thrive working as part of a team. • Support and network groups.
• Committed to meeting the high standards of conduct and behavior that is • Employee assistance programmes.
expected of a civil servant.
• Strong focus on health & well-being.

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Responsibilities
Some of the key responsibilities in these
roles include (but not limited):

• Using guidance and policy to consider • Developing specialist knowledge of • Working positively with internal and
and make decisions on customer legislation and policy, keeping up-to-date corporate partners and stakeholders;
requests; with guidance and case law, seeking • Providing accurate information in a
advice and escalating to senior professional and helpful manner by
• Carrying out case working functions in
colleagues or specialist caseworkers; collecting and assessing relevant data
order to make decisions on immigration
cases within the decision-making • Delivering against timeliness and quality and information from various sources.
framework; targets, providing excellent customer
service;
• Meeting quality and accuracy standards,
adhering to relevant guidance and policy • Making and demonstrating well-judged
when making decisions and providing decisions;
excellent customer service; • Managing email inboxes, identifying and
• Considering large amounts of assigning work to the owning team;
information, legislation and case law to • Updating and maintaining accurate
produce clear, structured letters on databases to enable teams to prioritise
behalf of the Secretary of State outlining and allocate work;
reasons for the decision;
• Responding to non-complex enquiries
• Producing a set number of interviews from customers and internal colleagues
and decisions both weekly / monthly by email or telephone;
whilst demonstrating sensitivity,
emotional resilience and understanding • Supporting colleagues to deliver
of the needs of your customers; performance of a high standard;
• Developing and maintaining good
working relationships to deliver what is
required;

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Case Studies
I was working in a job I wasn’t enjoying and was At the beginning I was worried that being an
desperate to do something else. I came across the apprentice would mean people would treat me
apprenticeship on a jobs site and thought it sounded like a temporary member of staff. But I
immediately felt like I was part of a team and was
interesting. Initially I wasn’t sure as I thought I may be
making a difference.
a bit too old for an apprenticeship, but it was a good
an excellent opportunity to gain some experience working for the Being apprentice gave me an excellent
civil service, which I already had an interest in doing. opportunity to develop new skills, widen my
opportunity to I decided to go for it and joined UK visa and knowledge and gain experience in every possible
section. The flexibility and support given to me
immigration in August 2017. I have experienced every
develop new aspect of the department and to see how the process within the department helped me to collect all
required evidence for my apprenticeship and any
works from beginning to end. I have also attended
skills, widen my courses that have broaden my knowledge and
extra time requested by me never went rejected.
The fact that I really liked what I was doing really
allowed me to take on more roles within the helped me to keep going.
knowledge and department. Using the knowledge and experience I
When I started I didn't really know what the Civil
have gained, I applied for an Entry Clearance Officer
gain experience (ECO) role which is a couple of grades above where I Service did. Now I'm a part of it, I realize how
much work and effort goes in behind the scenes.
am now and was successful. I began as a full ECO
It’s a fantastic place to work and I'm so glad I've
in every possible the following year. ended up here!

section. Having achieved so much in such a short space of

time, I have no doubt that I will continue to progress
Ana

and have a successful career with the civil service. I

have made many friends for life and it turns out, I
wasn’t the only mature apprentice.

Charlene

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Case Study
I’m a 47 year old grandad of 4, father of 5 I wanted to turn Covid’s negativity into
married to a Windrush Migrant. I have a long positivity and used it to drive continuous
We have term health condition (MEN TYPE 1), a genetic
mutation that causes hormonal imbalance, and
improvement by learning and developing
and I took on various roles &
results in tumours in the 3 P’s (Pituitary,
committed to Parathyroid & Pancreas).
responsibilities.
I am a Metis Champion, Diversity &
I was a full time carer for my wife and daughter
help in (who also has MEN TYPE 1) for 21 years!
My daughter gained an Home Office
Inclusion Champion and a Champion for
the Charity for Civil Servants, and a
member of ABLE – the Home Office
whatever way apprenticeship, and then so did I.
Reluctantly and with much guilt, I applied and
Disability Network.
These roles and experiences have helped
possible to was placed on a reserve list.
I was nervous as I had not much interpersonal
me to recently be successful in becoming
an EO.
skills, as caring is isolating. The only people you
ensure that see are your family, doctors, and consultants.
I was appointed to IOU (Interpreter Operations
Improving myself to improve others,
working hard, and focussing on the end
goal.
the best Unit) now ILSU (Interpreter & Language Services
Unit) in May 2019.
Remain true to yourself, remain positive
and innovate or stagnate. You’re never too
possible I struggled with the Microcosm that is the office,
but received unrelenting support from
old to learn, and learning is a lifelong
development. Apprenticeships can and do
colleagues, apprentices, managers, coaches,
decisions are and family. Thanks All! I had very little
knowledge of computers, policy, procedure etc. I
provide social mobility progression.

Andy
made was just finding my feet when the Pandemic
struck and only 8 months into my apprenticeship.
I finished my apprenticeship in January 2021
(elongated due to the Pandemic).

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Eligibility and Security

Eligibility Please note: Candidates must present immigration requirements as well as Civil
photo Identification at the time of Interview Service nationality rules. Please be aware
The post is advertised to people in the this
. can be a valid photo ID or a recent that foreign or dual nationality is not an
external market, to existing civil servants passport-sized photo, along with the other automatic bar. However certain posts
and to those in accredited Non- documents. may have restrictions which could affect
Departmental Public Bodies. those who do not have sole British
Further Information nationality or who have personal
To be eligible for the role you must fulfil connections with certain countries outside
the following criteria. These are non-reserved posts and the UK.
therefore open to UK Nationals, British
• Be eligible to work in the UK. This is a Nationals Overseas, British Protected Security
non-reserved post and is open to UK, Persons, Commonwealth Citizens, EEA
Commonwealth and European Nationals of other member states and This post requires you to undergo and
Economic Area (EEA) and certain non- certain non-EEA family members and successfully complete a CTC level of
EEA nationals (see further Swiss Nationals under the Swiss EU security clearance and you should
information). Agreement. There must be no employment normally have been resident in the UK for
• Be able to provide ALL of the restriction or time limit on your permitted three years continuously immediately
documents we need to complete your stay in the UK. In order to confirm your preceding your application. If you have
pre-employment screening and eligibility for this post, you will be asked to lived or worked outside of the UK for
security clearance. make declarations at the application stage more than 6 months you may not meet
the residency test. Those who are
married to persons with immigration
restrictions may be refused security
Candidates will be subject to UK clearance.

Further information can be found HERE.

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Terms, Conditions & Benefits

Roles within the Home Office offer engaging jobs in work that really matters; jobs which have a direct
impact on the quality of public services. Roles can offer great job satisfaction and there are many
opportunities to develop and progress across the Civil Service.

We are committed to investing in our staff and offer a range of work based training and qualifications,
coaching and mentoring opportunities and a guaranteed five days of learning every year.

Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by
the business in which you work. To support this aim, you will be required at the discretion of the
Home Office to undertake and attain a work based qualification, which may be in the form of an
apprenticeship. This will support you in further developing your professional knowledge and skills for
this role and your future career development.

The qualification can be undertaken in work time. If you agree to take this job, it will be on the basis
that you will undertake a work based qualification. Failure to do so will be grounds for the Home
Office to terminate your employment should it decide to do so. If the Home Office decides that it is no
longer a requirement for you to undertake and attain a work based qualification, it will release you
from this obligation. Any decision to release you from this obligation will not be a breach of contract
by the Home Office.

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Live Recruitment Events

Help with your application…
The Civil Service recruits using success profiles and a process that requires you to demonstrate, through
real examples, how you are suitable for the role.
This is a different approach to a lot of private companies, so we are holding 45 minutes events to share
some hints and tips with you.
The call will be hosted by colleagues from Customer Services Group who will share their experiences of
the recruitment process.
We will talk about the online tests and provide hints and tips on how to get the best out of your remote
launch-pad interview.
The events are on:
• Thursday 11 May 2023 at 13:00 – 13:45 https://www.eventbrite.co.uk/e/623653192487
• Wednesday 17 May 2023 at 18:00 – 18:45 https://www.eventbrite.co.uk/e/623657013917
• Tuesday 23 May 2023 at 18:00 – 18:45 https://www.eventbrite.co.uk/e/623661356907
• Tuesday 30 May 2023 at 13:00 – 13:45 https://www.eventbrite.co.uk/e/623665509327

The content is the same for each event, so you only need to join one. The events are not mandatory but
are a great way to learn about our recruitment process.
You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

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Recruitment Process
Applications are to be fully submitted by 23:55 on 5th June 2023.

1) Firstly, you will be asked to register your personal details. Here you will need to advise us of your education
and previous employment history as well as other personal details.
Application
2) Following this you will be invited to complete the Civil Service Verbal Reasoning Test

3) The deadline for this test is 23.55 on 5th June 2023. Candidates must pass the online test for their
application to progress, if candidates do not pass the test your application will not proceed. Please allow
enough time to submit your application and complete the online tests by the above date.
Shortlist
4) Following completion of the Civil Service Verbal Reasoning Test, you will be informed whether you have
been successful in reaching the interview stage.

Once you have submitted your application it cannot be amended; only submit your application when you have
completely finished and answered all the relevant questions.
Assessment

Offer

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Recruitment Process
Those successful at the Verbal Reasoning Test will be invited to a pre recorded Interview on Launchpad. The
interview will be Strengths-based questions (no preparation necessary)
Application During the interview, which will take place via Launch pad (virtual Interview), you will be asked Strengths-
based questions to explore what you enjoy and your motivations and enthusiasm relevant to the role you are
applying for.

There is no expectation or requirement for you to prepare for the Strengths-based questions in advance of the
interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you
Short List do well.

Please note: If you have a disability that you may require an adjustment to be made or you have any general
enquiries regarding the recruitment process, please email:
[email protected]
Assessment

Offer

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Recruitment Process-
Please ensure that you read the job description and case studies to ensure this is the right job for you.

Please ensure that you allow yourself sufficient time (i.e. 48 hours) to contact us before the closing date and
Application time of the vacancy as we will not consider late applications.

Please note - interviews will be carried out via Launchpad where you will be required to have access to:

• A laptop (personal) with a working webcam

Shortlist • Good Internet access

Interviews will commence throughout the advertising period and continue after the closing date until all are
completed – the selection process is explained on the advert.

Assessment

Offer

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Recruitment Process

Pre Employment Checks: You will be made an offer subject to the successful completion of your pre-
employment checks, following this a start date will be agreed. Please note failure to show the correct
Application documentation during your video interview, will cause delays to your pre-employment checks and security
clearance processed being completed.

Feedback: Due to the size of the campaign, it will not be possible to provide candidates with feedback at
either the Verbal Reasoning Test or Interview stage.
Shortlist Reserve Lists: Where we are not in a position to offer posts immediately, we will place candidates (who meet
the standard), on a merit/reserve list for up to 12 months. A location based reserve list may be created for other
similar roles for a period of 12 months. Selection will be in merit order to fill the same role or similar roles with
closely matching essential criteria and Success Profile elements without further assessment. If you refuse an
offer for a role that was originally advertised, you will be removed from the reserve list and will not be
Assessment considered for further roles within this application.

If you have any questions about this role or would like to discuss the post further please contact
[email protected]

Please ensure that you allow yourself sufficient time to contact us before the closing date. We will reply to your
Offer queries within 48 hours.

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Application Hints & Tips – Civil Service Test

Civil Service Test – Verbal Reasoning

- Start the practise tests straight away and not wait until the day before the deadline to complete the
real thing.
- You can find a range of practice tests, detailed test guidance and informational videos on Gov.uk.
Just type CS online tests into Google to find them.
- Since they are completed online, make sure you take the test in a place with good internet coverage
because you don't want it to cut out halfway through and ruin your flow.
- If you have technical issues there is the possibility to continue once you’re back online by logging
back in.
- Find somewhere quiet / comfortable where you will not be disturbed and can give your full attention.
Remember:
- Practise, Practise, Practise.
- Get your space set up.
- Read the questions carefully.
- Go with your instinct!

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Application Hints and Tips – continued . . .

Interview
You will be asked to record a video interview via Launchpad. This means you will not talk live to a panel of
interviewers, but you will be asked questions and record your answer, both audio and video. You can pause
between questions, but you cannot pause while answering your question and you only get one attempt to record
your answer. You will be interviewed using Strength questions.

Strength questions
These require a short 1–2 minute answer and it is important to remember that there are no right or wrong
answers to these questions. Do not rehearse your answers because we are looking for your initial response. The
best way to prepare is to reflect on what you feel your personal strengths are and your preferred ways of
working. Focus on your achievements and aspects you enjoy and decide how these can be applied in the
organisation and job role.

Examples of Strength based questions include: What motivates you? What do you like doing? What makes
this enjoyable? Can you think of one small manageable step that would improve a situation/task for you?
The Civil Service Guide to Strength Questions has more information on this.

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Application Hints & Tips – Interviews

Interviews - Top Tips

• Remember this interview is about YOU and what YOU can do.
• Set yourself up in a quiet, suitable location with good internet connection.
• Dress for the occasion. It makes you feel more prepared and confident.
• Have a glass of water nearby.
• Don't use jargon or acronyms and if you do, make sure you explain them.
• Relax, be natural and be yourself.
• The more you practice the better you’ll be so ask a friend to give you a mock interview or
record yourself answering some made up questions and then watch yourself back to see
what you looked like.
• Preparation will positively impact on your confidence levels and reduce nerves or anxiety.

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Indicative Timeline 5th June 2023

Please note that these dates are only indicative at this
stage and could be subject to change. The anticipated
Advert Closing Date
timetable is shown here. Interviewing conducted whilst
campaign is live.

From July 2023

Offers

April 2023 August 2023

5th June 2023

Test deadline Candidates are asked to note the above
timetable, exercising flexibility through the
recruitment and selection process. It may
not be possible to offer alternative dates.
During May / June 2023 Candidates may be interviewed at short
Interviews notice whilst the advert is still live.

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Further Information
Working arrangements Modernised Terms and Conditions
Full time working hours are 37 hours per week. We have a Civil Servants taking up appointment on
flexi-time system (subject to successful completion of promotion will adopt the modernised Civil Service
probation in line with business needs) which provides you with terms and conditions which came into effect from 1
flexibility over when you start and end your working day within July 2013. Existing Civil Servants appointed on
core periods. It also allows you to accrue flexi-hours as level transfer will retain their existing terms
credits. These can be taken as Flexi Leave in addition to the and conditions. If you are currently working in a Non-
annual leave and the public and privilege holiday entitlement if Departmental Public Body you will be considered
you pass your probationary period. as a new hire and will move to the Home Office
Terms & Conditions.
As an employer we offer flexible working, this is dependent on
both individual circumstances and that of the business. We Conflicts of Interest
currently employ people who work part time and part year. Candidates must note the requirement to declare
any interests they may have that might cause
You will be provided with a laptop/IT equipment and initially be questions to be raised about their approach to the
working from home. business of the Department. They are required to
declare any relevant business interests,
Different roles will require varying levels of office attendance shareholdings, positions of authority, retainers,
in line with the Home Office Hybrid Working policy. Where consultancy arrangements or other connections with
hybrid working is available, it enables employees to work commercial, public or voluntary bodies, both for
partly in their workplace(s) and partly at home. To be aware themselves and for their spouse / partners. The
Civil Service Code​ that, while some roles with this arrangement may be available, successful candidate will be required to give up any
All civil servants are subject to the this is not guaranteed and you should be willing, from the conflicting interests and his/her other business and
provisions of the Civil Service Code that outset, to attend the office 100% of their time if your role financial interests may be published.
details the Civil Service values, standards requires this. Under Home Office hybrid working If you believe you may have a conflict of interest,
of behaviour and rights and arrangements there is an expectation that you will spend a please contact prior to the completion of your
responsibilities. For further information, minimum of 40% of your working time at your designated application:
visit GOV.UK. office. HORCCampaignTeamHMPOandUKVI@homeoffice.
gov.uk
The roles which successful candidates will be posted to will
depend on the business need/priority at the time they gain full
clearance.

Candidate Information Pack

Welcome Background Vacancy Process Timeline Further Information Equality and
Diversity

Equality and Diversity

Under the terms of the Equality Act 2010, A disabled person is defined by the Equality
Everyone has a role to we are legally required to consider making Act 2010 as someone who has a physical or
play in creating an reasonable adjustments to ensure that mental impairment, which has a substantial
disabled people are not disadvantaged in and long-term adverse effect on their ability to
inclusive culture and the recruitment and selection process. We perform normal day-to-day activities. For the
are therefore committed to meeting, purposes of this policy, these words have the
making the Civil Service wherever possible, any needs you specify following meanings:
a truly great place to work in your application. We will also consider
any reasonable adjustments under the • ‘substantial’ means more than minor or
terms of the Act to enable any applicant trivial.
with a disability (as defined under the Act) • ‘long-term’ means that the effect of the
The Department is committed to being an to meet the requirements of the post. The impairment has lasted, or is likely to last,
equal opportunities employer. We value Department use the ‘two-ticks’ 12 months (there are special rules covering
and welcome diversity. We aim to develop recurring or fluctuating conditions).
all our staff to enable them to make a full Disability Symbol, showing it is an • ‘normal day-to-day activities’ include
contribution to meeting the Department's employer which has a positive attitude everyday things like eating, washing,
objectives, and to fulfil their own potential towards applications from disabled walking and going shopping.
on merit. We will not tolerate harassment people. The Department also offers a
or other unfair discrimination on grounds of Guaranteed Interview Scheme (GIS) for A Great Place to Work for Veterans
sex, marital status, race, colour, nationality, all disabled applicants. We are committed
ethnic origin, disability, age, religion or to interviewing all applicants with a • These roles are included in the pilot phase
sexual orientation. We will promote and disability who provide evidence of meeting of this Initiative, which is aimed at
support the use of a range of flexible the minimum requirements necessary for encouraging veterans from the armed
working patterns to enable staff to balance the post, as set out in this applicant pack. services into public sector roles.
home and work responsibilities; and we will • For more info
treat people fairly irrespective of their To be eligible, your disability must be www.gov.uk/government/news/making-the-
working arrangements. within the definition laid down in the civil-service-a-great-place-to-work-for-
Equality Act 2010. veterans

L3 Operational Delivery Apprentices - Candidate Information Pack

Contact details
If you have any questions about the role or would like to discuss the post further, please
contact:

[email protected]

Please include the vacancy reference number 285196 and job title in the subject line.

L3 Operational Delivery Apprentices - Candidate Information Pack