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BRITISH HIGH COMMISSION NEW DELHI
LE JOB SPECIFICATION
Job Title
(including Dept):
Locally Engaged Entry Clearance Officer (LE ECO), UK Visas & Immigration

Location:







British High Commission, New Delhi
Grade of Job: B3 (L)
Short term positions varying between 3 to 9 months.

These posts are also open to part time/job sharers. Flexible working
arrangements can also be accommodated.

Because of the security clearance requirement only nationals of the following countries are
eligible to apply:

UK or other EU country, Canada, Australia, USA, New Zealand.

British citizens must have been resident in the UK for at least two of the previous 10 years.

However, applications will be considered from candidates working overseas for HM
Government in the past ten years or who already hold adequate security clearance.

In light of the tight timings ALL applicants must have permission to work in India.

Applicants who do not meet this criteria will not be considered.

Evidence of your nationality and permission to work in India must be sent with your
application form, for example, photocopies of the details page of your passport and/or visa.

Employment will be offered only after appropriate level of UK standard security clearance is
received, an interview for which will take place in New Delhi. You will therefore need to be
present in India to begin this process. Successful completion of a three week assessed
training course held in Croydon is also essential.

No relocation, housing or any other related costs or assistance will be provided.

Interviews will be held in New Delhi only.

These posts are also open to part time/job sharers. Flexible working arrangements
can also be accommodated.

This is an opportunity for a portable career and may particularly appeal to you if your
spouse or partner works for the Foreign Office, UKVI, British Council, or DFID.





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Background

New Delhi Visa Section is one of the busiest and most high profile visa departments in the
world. Our team is committed to providing a first class service, and we are driven to achieve
high standards and make fair decisions on visa applications quickly. Our focus is on
balancing the need for a high level of customer service with the requirement to maintain the
integrity of the UK border. We are at the forefront of innovation, reacting positively to
change and ready to try new ways of working.

We work in a fast-paced and challenging environment as part of a large and diverse team of
people committed to achieving clear service delivery goals.

Entry clearance work can be highly pressurised and challenging. It is essential that officers
are able to make sound decisions with minimal supervision which can be justified both orally
and in writing whilst keeping within exceptionally strict deadlines. Successful applicants
should be able to settle quickly into a demanding work environment.

Entry clearance work is front line and frequently in the eye of the media and Ministers. For
many visa applicants it will be their first real impression of the UK. It is therefore essential
that everyone who contacts the visa section be treated fairly, efficiently and courteously.
They may not be happy with the decision but they should have no complaint as to how this
decision was reached or in the manner in which they were treated in their dealings with the
visa section. Of course there will always be times when an applicant becomes disgruntled or
abusive but under no circumstances is it acceptable to respond in kind, no matter how much
pressure or stress they may be under.

Main purpose of job:

As an Entry Clearance Officer (ECO), you will play an important role in ensuring that the
immigration regulations are correctly and fairly applied to all applications for a UK visa so
that only those who qualify are able to enter the UK.

ECOs are expected to analyse information to make decisions which can sometimes be
complex to ensure that a modern, efficient and courteous service is delivered within agreed
standards.

Roles and responsibilities may change during the course of the contract.

Civil Service Competency Framework
Making Effective Decisions
Effectiveness in this area is about being objective; using sound judgement, evidence and
knowledge to provide accurate, expert and professional advice. For all staff, it means
showing clarity of thought, setting priorities, analysing and using evidence to evaluate
options before arriving at well reasoned justifiable decisions.

Managing a Quality Service
Effectiveness in this area is about being organised to deliver service objectives and striving
to improve the quality of service, taking account of diverse customer needs and
requirements. People, who are effective plan, organise and manage their time and activities
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to deliver a high quality and efficient service, applying programme and project management
approaches to support service delivery.

Delivering at Pace
Effectiveness in this area means focusing on delivering timely performance with energy and
taking responsibility and accountability for quality outcomes. For all staff, its about working
to agreed goals and activities and dealing with challenges in a responsive and constructive
way.

Collaborating and Partnering
People skilled in this area create and maintain positive, professional and trusting working
relationships with a wide range of people within and outside the Civil Service to help get
business done. At all levels, it requires working effectively, sharing information and building
supportive, responsive relationships with colleagues and stakeholders, whilst having the
confidence to challenge assumptions.

1. Specific specialised knowledge, qualifications or experience required for this job.
Computer literate; able to use the basic desktop functions (e.g. Outlook, Word, Excel,
PowerPoint, Explorer)
Accurate typing skills of at least 30 words per minute.
Pass a demanding and comprehensive ECO training course on receipt of security
clearance.
Useful or training/guidance given once in job:
Use of Visa Management databases and tools
Training in document security, information protection, keeping children safe, all aspects
of Entry Clearance decision making, equality and diversity

2. Language: English

Level of language skill essential for the job:
Confidence:
Operational:
Extensive:

For Operational and Extensive levels, which language skills are essential? Please tick all
boxes that apply. (NB: Confidence Level only tests oral skills.)

English Oral Listening Reading Writing Translation

3. Salary & employment:

Employment by Her Majesty's Government in an India -engaged capacity, does not
afford employees any special immunities or privileges, or protection against legal action.
Conditions of service for all locally employed staff in India are consistent with India laws
and regulations.



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Starting pay & benefits:


Short Term Contracts: Rs. 139037 per month. Entitled to pro - rated annual leave with no
other benefit. Spouses/Partners of diplomats working with the mission - tax will be abated
as per treasury guidelines

To apply:

Those wishing to apply should:
a) Provide a Statement of Suitability (no more than 200 words) setting out why you are
the ideal candidate for this role.
b) Complete the Application Form for Locally Engaged Entry Clearance Officer.
c) Send a copy of your passport data page, including permission to work in India.

Please note applications without (a) (b) and (c) above will not be considered.

We only accept online applications. Please send applications to
[email protected];

The last date to apply is 17.00 IST 18
th
July 2014.

4. Only those applicants who are selected for interview will be contacted. Interviews
will be based around the competencies (skills) described above where you will be asked
to describe specific examples of how you can show you possess these skills. A brief
guidance document about this will be sent to you if you are called for interview, to help
you prepare. If shortlisted for interview you will be required to take a written test and
give a short presentation on the day of the interview; the details of this will be given to
you on the day. Interviews are provisionally planned to be held in New Delhi in August
2014.

5. We welcome all applications irrespective of age, race, colour, gender, disability, sexual
orientation, religion, belief or creed.

6. These posts are also open to part time/job sharers. Flexible working arrangements can
also be accommodated.

7. Staffs recruited locally by the British High Commission in New Delhi are subject to terms
and conditions of service according to local Indian employment law.

8. Applicants should be aware that within the contract period, the position could be curtailed
for operational reasons.


British High Commission
Human Resources
New Delhi
Date: 20 June 2014