ASSESSMENT BOOKLET

BSBPMG532
Manage project quality

Student Details
Student Name Student ID

Result Summary
TASK 1 ☒C ☐ NYC ☐ NA ☐ First submission
Assessment task Type of ☐ First re-submission
outcomes Submission ☐ Second re-
TASK 2 ☐C ☐ NYC ☐ NA
submission
Final Unit ☐ Not Yet Submission
☐ Competent
Outcome Competent Date

Assessor
Assessor Name
Signature
This Page is
intentionally left
blank

BSBPMG532 2
Assessment Record of Outcome

Purpose: This sheet provides an overview of a student’s competency for each unit based on all assessment
tasks submitted.

Instructions: Assessor: Record the outcome of each assessment task and determine the student’s
competency for the unit based on all assessment tasks. Record the unit outcome below, sign and date.

Admin Team: Record the unit outcome in RTO Manager and save the assessment bundle in the student’s
file. A scanned copy of this document is to be retained once the assessment is destroyed.

Student Name Student ID

Unit Code BSBPMG532

Unit Title Manage project quality

□ First Submission
Assessment
Type of
Submission □ First Re-submission
submission
Date
□ Second Re-submission

Assessment Task Results (Please tick)

Assessment 1 □ C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed)

Assessment 2 □ C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed)

Final Assessment Result for this unit ☐ Competent ☐ Not Yet Competent

In completing this assessment, I confirm that the participant has demonstrated all unit
outcomes through consistent and repeated application of skills with competent
Assessor performance in multiple instances over a period of time.
Declaration
Evidence collected has been confirmed as:
Authentic

Assessor
Assessor Name
Signature

Feedback

BSBPMG532 3
Data Entry

Date Entered
Admin Officer
In RTO ☐ YES ☐ No
Initials
Manager

Student Declaration and Agreement

Section One: Declaration

a. I declare that this assessment is my own work, except where acknowledged, and has not
been submitted for academic credit elsewhere, and acknowledge that the assessor of this item
may, for the purpose of assessing this item:

i. reproduce this assessment item and provide a copy to another member of the Institute;
and/or,
ii. communicate a copy of this assessment item to a plagiarism checking service (which may
then retain a copy of the assessment item on its database for the purpose of future plagiarism
checking).

b. I understand it is my responsibility as a student to keep a copy of the assessment prior to

submission, Albright Institute takes no responsibility for lost in transit. If required I may be asked to
reproduce another copy of the assessment/s.

c. I understand that it is my responsibility to read all the policies relevant to my course and
college and if I am found to be in breach of policy, disciplinary action may be taken against
me.

Section Two: Agreement

Read through the assessments in this booklet before you fill out and sign the agreement
below. Make sure you sign this before you start any of your assessments.

i. Have you read and understood what is required of you in terms of

 Yes  No
assessment?
ii. Do you understand the requirements of this assessment?  Yes  No

iii. Do you agree to the way in which you are being assessed?  Yes  No

iv. Do you have any special needs or considerations to be made for this
 Yes  No
assessment? If yes, what are they?

BSBPMG532 4
___________________________________________________________________________

v. Do you understand your rights to appeal the decisions made in an  Yes  No

assessment?

Student Student
Date
Name Signature

Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBPMG532 Manage
project quality

About your assessments

This unit requires that you to complete two (2) assessments. You must complete all assessments
with a competent result to achieve competency for this unit. Please read the information
below about each task included in this assessment.

Task Description

Short Answer Questions

In this assessment, you will demonstrate a sound knowledge of

the unit requirements through completing and submitting
written questions.
Assessment 1
You must correctly answer all questions to show that you
understand the knowledge required of this unit.

BSBPMG532 5
Task Description

The workplace assessment is divided into 12 tasks:

1. Task 1.1.1 – Consult with Relevant Stakeholders to Identify Quality

Objectives and Standards

2. Task 1.1.2 – Review Relevant Documents to Identify Quality

Objectives and Standards

3. Task 1.1.3 – Consult with Project Team and Stakeholders on

Quality Requirements

4. Task 1.1.4 – Draft Quality Management Plan

Assessment 2 5. Task 2.1 – Perform Quality Assurance
(Workplace 6. Task 2.2 – Perform Quality Control
Project)
7. Task 2.3 – Undertake Remedial Actions

8. Task 2.4 – Perform QMS Maintenance

9. Task 2.5.1 – Review Implementation of Project Processes

10. Task 2.5.2 – Implement Changes to Project Processes

11. Task 3.1 – Review Project Outcomes Against Performance

Requirements

12. Task 3.2 – Document Lessons Learned and Recommended

Improvements

Student Information
What is competency?
To complete assessment tasks satisfactorily you will need to demonstrate competence – but
what does this mean?
In the Australian vocational education and training system, the concept of competence, is
defined as: “The ability to perform tasks and duties to the standard expected in the

BSBPMG532 6
workplace”. Competence involves the application of specific skills, knowledge and attitudes
to the work performance in an industry, an industry sector or an enterprise. Competence is
rarely achieved in a one-off demonstration. It needs to be developed holistically – that is,
bringing a range of skills and knowledge together – and over time in a real or simulated
workplace. To achieve competence, you need to demonstrate that you can perform a given
task to the standard defined in an endorsed unit of competency.

How to submit your assessments?

When you have completed each assessment you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task. Make
sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet.
Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this
on the back of the Task Cover Sheet.

Assessment outcomes
Once the assessment has been completed the student will be given the result within 14 days.
Once the student has satisfactorily completed the required assessments for a unit of
competency he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet
Competent) in which case the student is entitled to apply for a resubmission of the assessment.

Reasonable adjustments
Wherever possible, trainers/assessors will make reasonable adjustments to training and
assessment processes to ensure all people are treated equally in the training and assessment
process.
Students who have special needs may be allowed reasonable adjustment at the time of
assessment in line with the Albright Institute’s Policy and Procedures.
To meet the needs of all learners’ adjustments can be made to the way assessments are
conducted but not to the requirements of the assessment. The purpose of these adjustments
is to enhance fairness and flexibility so that the specific needs of students can be met.
Examples of reasonable adjustments
a. providing additional time for student to practice the assessment tasks
b. presenting questions orally for students with literacy issues
c. asking questions in a relevant practical context
d. adapting machinery and equipment to make it more easily used
e. presenting work instructions in diagrammatic or pictorial form instead of words and
sentences
f. simplifying the design of tasks
It is the responsibility of each assessor to assess students’ needs and make whatever
reasonable adjustments are practicable to maximise a students’ opportunity to demonstrate
their competence.

BSBPMG532 7
Assessment re-submission
If a student is deemed NYC (not yet competent) the Trainer/Assessor (TRN) will explain why and
inform the student of what needs to be completed in order to demonstrate competence.

Re-assessment for assessments only occurs if the student has previously submitted the
assessment or has missed the relevant session(s) and has been afforded special consideration
which is approved by the Administration department.

If the result for the first submission of an assessment is NYC, students will be given two re-
submission opportunities to achieve a competent result (this re-assessment is conducted free
of charge). A suitable time will be arranged for the reassessment to occur within 14 days of the
completion of the unit in question. Should a student either not make an attempt within this time
frame (in spite of all efforts by Albright Institute, its Trainer/Assessor and administration staff to
have the student attend a reassessment session) or the student does not achieve a satisfactory
result after two re-assessments they may be charged for another attempt.

Should the student still not achieve competence after these assessment attempts, it will be
necessary for them to re-enrol in (repeat) the unit of competence at a cost.

Assessment appeals
You can make an appeal about an assessment decision by filling an appeal form. Ask for an
appeal for from a student support officer. Refer to Albright Institute’s Assessment Policy for more
information about our appeals process.

Plagiarism Policy
All student work must be written in their own words, except where acknowledged through
quotations and referencing. Plagiarism is a serious offence; Albright Institute may impose
severe penalties on students who plagiarise.
For more information on Plagiarism and Cheating refer to Albright Institute’s policies.

BSBPMG532 8
Assessment 1 – Coversheet

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a
copy of your work.

Student and Submission Details

Student
Student ID
Name

Unit Code Date of

BSBPMG532 Manage project quality
and Name submission

STUDENT DECLARATION
I declare that
a. this assessment is my own work.
b. None of this work has been completed by any other person.
c. I have not cheated or plagiarised the work or colluded with any other student/s.
d. I have correctly referenced all resources and reference texts throughout these
assessment tasks.
e. I understand that if I am found to be in breach of policy, disciplinary action may be
taken against me.

Student
Signature

Assessor To Complete

Assessment 1 Assessment Result Date Type Of Submission

□ C (Competent) ☐ First submission

□ NYC (Not Yet ☐ First re-submission
Short Answer Questions
Competent)
☐ Second re-
□NA (Not Assessed) submission

Assessor feedback

BSBPMG532 9
Assessor Name

Assessor Signature

Performance Criteria

Unsatisfactory

Not Present
Satisfactory
The task meets the following requirements:

1.0 quality management theory

2.0 relevant project quality standards that apply in the
organisation
3.0 quality assurance and control techniques, key tools and
methodologies
4.0 roles and responsibilities of quality management
personnel
5.0 methods for managing continuous improvement.

BSBPMG532 10
Assessment 1 – Short Answer
Questions

 Assessment summary

☐ You are required to answer all the written questions in this assessment.

 Resources and equipment required to complete this assessment

o Access to textbooks and other learning materials.

o Access to a computer, printer, Internet and email software (if required).
☐
 When and where should the assessment be completed?

o This assessment may be done in your own time as homework or you may be
given time to dothis task in class (where applicable).
o Your assessor will provide you with the due date for this assessment.
☐
 What needs to be submitted?

o Your answers to each question in this assessment along with references.

☐

 Instructions

o This is an open book test – you can use your learning materials as reference.
o You must answer all questions in this assessment correctly.
o You must answer the questions by typing your answers in Microsoft Word
and converting it into a pdf.
o Please include the following details in the header section of each
page of your assessment document:
☐
 Student Name and ID
 Course Code and title
 Unit Code and title
 Trainer and assessor name
 Page numbers
☐
o You are required to submit your assessment on the LMS (Moodle).
No submissions will be accepted via emails.

BSBPMG532 11
Short Answer Questions

1. Answer the following questions about quality management.

i. Explain how quality management helps achieve a project’s goals.

ii. Explain what quality is in the context of quality management.

iii. Explain what quality-control is.

iv. Explain what quality-assurance is:

BSBPMG532 12
2. Answer the following questions about quality standards.

i. Explain what quality standards are.

ii. Why are quality standards important for organisations?

3. Listed below are quality assurance techniques and tools. Briefly describe how each is
used in quality assurance.

Quality assurance
Use of the technique in quality assurance
techniques

i. Quality audit

ii. Process analysis

Quality assurance tools Use of the tool in quality assurance

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i. Cause-and-effect
diagram

ii. Process decision

program chart
(PDPC)

iii. Tree diagram

4. Listed below are quality control techniques and tools. Briefly describe how each is used
in quality control.

Quality control techniques Use of the technique in quality control

i. Statistical sampling

ii. Inspection

Quality control tools Use of the tool in quality control

BSBPMG532 14
i. Histogram

ii. Pareto chart

iii. Scatter diagram

5. Answer the following questions about the continuous process improvement model.

i. What is continuous improvement?

ii. List the four steps of the PDCA cycle used in continuous improvement.

a.

b.

c.

d.

6. Answer the following questions about Lean management and Six Sigma.

BSBPMG532 15
i. Explain what Lean management is.

ii. Explain what Six Sigma is.

iii. Explain what Lean Six Sigma is.

iv. List the eight types of waste in Lean manufacturing.

a.

b.

c.

d.

e.

f.

g.

h.

7. Answer the following questions about Total Quality Management (TQM).

BSBPMG532 16
i. Explain what Total Quality Management (TQM) is.

ii. List the eight primary elements of TQM.

a.

b.

c.

d.

e.

f.

g.

h.

8. Listed below are methods used in managing continuous improvement. Briefly describe
how each is used in managing continuous improvement.

Methods used in managing

How each is used in managing continuous improvement
continuous improvement

i. Process
standardisation

ii. Performance
monitoring

BSBPMG532 17
What to submit:

 Answers to all questions

 References

BSBPMG532 18
Assessment 2 – Coversheet

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a
copy of your work.

Student and Submission Details

Student
Student ID
Name

Unit Code Date of

BSBPMG532 Manage project quality
and Name submission

STUDENT DECLARATION
I declare that
 This assessment is my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other student/s.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken
against me.

Student
Signature

Assessor to complete

Assessment 2 Assessment Result Date Type Of Submission

□ C (Competent) ☐ First submission

Assessment 2 □ NYC (Not Yet ☐ First re-submission
(Workplace project Competent)
☐ Second re-
□NA (Not Assessed) submission

Assessor feedback

BSBPMG532 19
Assessor Name

Assessor Signature

Assessment 2 – Workplace Project Assessment

This assessment meets the folowing performance criteria:

Performance Criteria

1. Determine quality requirements 1.1 Identify quality objectives and

standards with input from
relevant stakeholders
1.2 Develop quality metrics for the
project and any product
output in a quality
management plan
1.3 Select quality management
methods and tools for
resolving quality issues
1.4 Consult with project team and
stakeholders on quality
requirements

BSBPMG532 20
2. Implement quality processes 2.1 Perform quality assurance
audit of project processes for
compliance with agreed plans
2.2 Assess quality control of
project and product output
according to agreed quality
specifications
2.3 Identify causes of variance to
quality metrics and undertake
remedial action
2.4 Maintain a quality
management system for timely
recording of quality audit data

3. Implement project quality 3.1 Review processes and

implement agreed changes
improvements
continually throughout the
project life cycle
3.2 Review project outcomes
against performance
requirements
3.3 Identify and document lessons
learned and
recommended improvements

This assessment meets the folowing performance Evidence:

Perormance evidence

1. manage project quality on at least two occasions.

2. document a quality-management plan
3. implement quality control and assurance processes for a
defined project using a range of tools and methodologies.

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This assessment meets the folowing Foundation Skills:

Foundation Skills

 Identifies, analyses and assesses textual information

Reading
obtained from a range of sources and determines
how content may be applied to requirements

Writing  Develops and documents quality requirements for

project plan
 Records results of quality audits according to
organisational requirements

Oral  Participates in verbal exchanges using clear

language and appropriate non-verbal features to
Communicati
provide and seek relevant information
on
 Uses active listening and questioning techniques to
elicit views and opinions of others

Numeracy  Interprets information to determine measurable

objectives
 Interprets numerical information to measure
outcomes against objectives
 Uses analytical skills to review and evaluate process
and decide on future improvements

 Takes responsibility for identifying and following

Self-
policies, procedures and standards
management

Teamwork  Selects and uses appropriate communication

practices in a range of work contexts
 Collaborates with others to foster shared
understanding of quality requirements

 Sequences and schedules complex activities,

Planning and
monitors actions against goals, adjusting plans and
organising
resources where necessary

 Uses digital applications to access, organise,

Technology
integrate and share relevant information in effective
ways

BSBPMG532 22
Workplace Project Assessment

Overview

The goal of this assessment is to assess your practical knowledge and skills in:

 Determining quality requirements

 Implementing quality processes

 Implementing project quality improvements

The workplace assessment is divided into 12 tasks:

13. Task 1.1.1 – Consult with Relevant Stakeholders to Identify Quality Objectives and
Standards

14. Task 1.1.2 – Review Relevant Documents to Identify Quality Objectives and
Standards

15. Task 1.1.3 – Consult with Project Team and Stakeholders on Quality Requirements

16. Task 1.1.4 – Draft Quality Management Plan

17. Task 2.1 – Perform Quality Assurance

18. Task 2.2 – Perform Quality Control

19. Task 2.3 – Undertake Remedial Actions

20. Task 2.4 – Perform QMS Maintenance

21. Task 2.5.1 – Review Implementation of Project Processes

22. Task 2.5.2 – Implement Changes to Project Processes

23. Task 3.1 – Review Project Outcomes Against Performance Requirements

24. Task 3.2 – Document Lessons Learned and Recommended Improvements

Each task comes with a set of instructions. You are to follow and perform these instructions
while being observed by the assessor and submit any required documentation.

Before starting this assessment, your assessor will also discuss with you these tasks as well as
instructions and guidance for satisfactorily completing them.

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You are required to:

 Complete the tasks within the time allowed, as scheduled in-class roll.

 Determine quality requirements for the project

 Implement quality processes for the project

 Implement project quality improvements for the project

Details of the Project You Are Undertaking for This Assessment

The tasks included in this Workplace Assessment must be completed within the context of a
workplace project you are managing.

For your assessor’s reference, complete the table below by providing the required details
and information of the project you are undertaking for this assessment.

Candidate’s name

Workplace/organisation

Project name

State/territory where the

project is being undertaken

Overview of the project

Candidate’s role/title in this

project

Project sponsor/client

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Part I. Project Planning

1.1 Develop the Quality Management Plan

Task 1.1.1 Consult with Relevant Stakeholders to Identify Quality Objectives and
Standards

While being observed by your assessor, meet with at least two relevant project stakeholders
to identify quality objectives and standards relevant to the project. You must identify two
objectives and two standards.

You will be assessed on:

 Practical knowledge of quality objectives and standards relevant to the project.

 Practical skills relevant to consulting with relevant project stakeholders to identify

quality objectives and standards relevant to the project.

Record the minutes of your discussion with the relevant project stakeholders. Use your
organisation’s template for documenting meeting minutes, or you may use the Generic
Meeting Minutes template provided by your trainer.

After completing this task, submit the minutes of your discussion with the relevant project
stakeholders to your assessor.

BSBPMG532 25
1.1.2 Review Relevant Documents to Identify Quality Objectives and Standards

Review documents relevant to the project’s quality to identify quality objectives and standards
relevant to the project.
The quality objectives and standards you identify here must be separate from the quality objectives
and standards identified in Task 1.1.1.
You will be assessed on:
 Practical knowledge of quality objectives and standards.
 Practical skills relevant to reviewing documents relevant to the project’s quality to identify
quality objectives and standards relevant to the project.
Use the Review Document template provided by your trainer to document your review.
After completing this task, submit the following to your assessor:
 Review Document template you completed

1.1.3 Draft Quality Management Plan

Develop the Quality Management Plan for the project based on the consultations and review of
documents in the previous tasks.
You will be assessed on:
 Practical knowledge of quality management plans.
 Practical skills relevant to developing quality management plans.
Use your organisation’s template for developing quality management plans, or you may use the
Generic Quality Management Plan template provided by your trainer.
After completing this task, submit the following to your assessor:
 Quality management plan you developed, or the completed Generic Quality Management
Plan template, to your assessor.
 Copies of the supporting documents you referenced in developing the quality management
plan, e.g. the project management plan, stakeholder register, etc.

BSBPMG532 26
1.1.4 Consult with Project Team and Stakeholders on Quality Requirements

While being observed by your assessor, meet with at least two members of the project team and at
least two relevant stakeholders to consult on the quality requirements for the project documented
in the Quality Management Plan you drafted in Task 1.1.3.
You will be assessed on:
 Practical knowledge of quality requirements and consulting with the project team and
relevant stakeholders.
 Practical skills relevant to consulting with the project team and relevant stakeholders on
quality requirements for the project.
Record the minutes of your discussion with the project team and relevant stakeholders. Use your
organisation’s template for documenting meeting minutes, or you may use the Generic Meeting
Minutes template provided along with this workbook.
After completing this task, submit the minutes of your discussion with the project team and relevant
stakeholders to your assessor.

Part II. Project Implementation and Monitoring

2.1 Perform Quality Assurance

While being observed by your assessor, perform quality assurance audits on two project
processes.

How you will perform quality assurance audits will depend on the procedures documented
in your quality management plan. The project processes you will audit will depend on the
project you are undertaking, e.g. if it is a business project, processes may include lead
generation, sales, etc.

You will be assessed on:

 Practical knowledge of project processes and performing quality assurance audits.

 Practical skills in performing quality assurance audits.

Use your organisation’s template for documenting quality assurance audits, or you may use
the Generic Quality Assurance Audit template provided by your trainer. You must complete
one documentation for each project process you audit.

After completing this task, submit the following to your assessor:

 Documentations of the two quality assurance audits you completed, or the

completed Generic Quality Assurance Audit templates

BSBPMG532 27
2.2 Perform Quality Control

While being observed by your assessor, perform quality control reviews on one project
output and one product output.

Project outputs are project deliverables aside from the product outputs, e.g. internal
documents that need to be produced, resources that need to be procured, etc.

Product outputs are tangible items that the project seeks to create, e.g. a piece of software,
a food item, etc.

How you will perform quality control reviews will depend on the procedures documented in
your quality management plan. The project outputs and deliverables you will review will
depend on the project you are undertaking, e.g. if it is an IT project, an output may be the
software being developed, etc.

You will be assessed on:

 Practical knowledge of project outputs and product outputs and performing quality
control reviews.

 Practical skills in performing quality control reviews.

Use your organisation’s template for documenting quality control reviews, or you may use
the Generic Quality Control Review template provided your trainer. You must complete one
documentation for each output you review.

Before starting this task, review the Workplace Assessment Task 2.2 – Observation Form and
Workplace Assessment Task 2.2 – Assessor’s Checklist provided along with this workbook.
The observation form lists all the practical skills you need to demonstrate while completing
this task, and the assessor’s checklist lists the criteria your submission must address to
complete this task satisfactorily.

After completing this task, submit the following to your assessor:

 Documentation of the two quality control reviews you completed, or the completed
Generic Quality Control Review templates

BSBPMG532 28
2.3 Undertake Remedial Actions

While being observed by your assessor, undertake remedial actions to resolve the quality
issues identified in Task 2.1 and Task 2.2.

The remedial actions you will undertake will depend on the quality issues you identified in
Task 2.1 and Task 2.2. They may include modifying processes or procedures, directly
remedying causes of variation, improvement of quality management, etc.

You will be assessed on:

 Practical knowledge of quality issues and undertaking remedial actions to resolve

quality issues.

 Practical skills in undertaking remedial actions to resolve quality issues.

Secure documentation for the remedial actions you undertook as you will submit this as part
of this assessment.

After completing this task, submit the documentation for the remedial actions you undertook
for this assessment to your assessor. The documentation you may submit for this assessment
may include process change requests, corrective action plans, or workplace templates for
documenting remedial actions, e.g. reports, changelogs, etc.

2.4 Perform QMS Maintenance

While being observed by your assessor, perform maintenance of the Quality Management
System (QMS) to ensure timely recording of quality audit data. You must perform
maintenance of the QMS two times, one maintenance before performing quality assurance,
and one maintenance after performing quality assurance.

How you will maintain the QMS will depend on your organisation’s policies and procedures.
It may involve updating of policies and procedures, conducting competency training on
QMS compliance, etc.

You will be assessed on:

 Practical knowledge of performing QMS maintenance.

 Practical skills relevant to performing QMS maintenance.

Secure documentation for the QMS maintenance you performed as you will submit this as
part of this assessment. You must complete one documentation for each QMS maintenance
you performed.

After completing this task, submit the documentation for the QMS maintenance you
performed to your assessor. The documentation you may submit for this assessment may
include maintenance register, continuous improvement register, etc.

BSBPMG532 29
2.5 Review Project Processes
2.5.1 Review Implementation of Project Processes

While being observed by your assessor, review the implementation of two project processes
continually during the project life cycle. You must conduct three reviews for each project
process.

You will be assessed on:

 Practical knowledge of project processes

 Practical skills relevant to reviewing the implementation of project processes

Use your organisation’s template for documenting reviews of project processes

implementations.

After completing this task, submit the documentation of the reviews of project processes
implementation you completed to your assessor.

2.5.2 Implement Changes to Project Processes

While being observed by your assessor, implement three agreed-on changes to the project
processes. You must implement changes in three separate instances, one instance per
change.

The changes you will implement must be agreed on by at least two people relevant to the
project, e.g. members of the project team, project stakeholders, etc. Refer to relevant
project documents and communicate with people relevant to the project to identify
agreed-on changes. The changes may involve modifying project policies and procedures,
modifying project resources used, re-assigning personnel, etc.

You will be assessed on:

 Practical knowledge of project processes

 Practical skills relevant to implementing agreed-on changes to project processes.

After completing this task, submit the following to your assessor:

 Copies of project documents that you accessed and reviewed, e.g. the project
management plan, process improvement plan, etc.

 Copies of relevant communication with people relevant to the project, e.g. meeting
minutes, email threads, screenshots of messaging apps, etc.

BSBPMG532 30
Part III. Project Closure

3.1 Review Project Outcomes Against Performance Requirements

Review two project outcomes against performance requirements documented in the
quality management plan.

Project outcomes to be reviewed will differ based on the project, and the organisation’s
goals, e.g. a business project may have an outcome of sales output meeting target sales
goals, etc.

You will be assessed on:

 Practical knowledge of project outcomes and performance requirements.

 Practical skills in reviewing project outcomes against performance requirements.

Use your organisation’s template for documenting reviews of project outcomes against
performance requirements, or you may use the Generic Quality Audit template provided by
your trainer. You must complete one documentation for each project outcome you review

After completing this task, submit the following to your assessor:

 Documentations of the two reviews of project outcomes against performance

requirements you completed, or the completed Generic Quality Audit templates

3.2 Document Lessons Learned and Recommended Improvements

Meet with the project team to document lessons learned throughout the project’s life cycle
and recommend improvements for use in future projects.

You will be assessed on:

 Practical knowledge of lessons learned throughout the project’s life cycle and
recommended improvements for use in future projects.

 Practical skills relevant to documenting lessons learned throughout the project’s life
cycle and recommended improvements for use in future projects.

Use your organisation’s template for documenting lessons learned and recommended
improvements, or you may use the Generic Lessons Learned template provided by your
trainer.

After completing this task, submit the following to your assessor:

 Documentation of lessons learned and recommended improvements, or the

completed Generic Lessons Learned template, to your assessor.

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Record of Assessment (Assessor’s Use Only)
RECORD OF ASSESSMENT

Candidate’s Name

RTO Name

RTO Contact Number

RTO Email Address

Assessor’s Name

Unit of Competency BSBPMG532 – Manage project quality

Knowledge Assessment S NYS

Question 1  

Question 2  

Question 3  

Question 4  

Question 5  

Question 6  

Question 7  

Question 8  

Practical Assessment

Workplace Assessment S NYS

Task 1.1.1  

Task 1.1.2  

Task 1.1.3  

Task 1.1.4  

Task 2.1  

Task 2.2  

BSBPMG532 32
Task 2.3  

Task 2.4  

Task 2.5.1  

Task 2.5.2  

Task 3.1  

Task 3.2  

Rules of Evidence S NYS

All knowledge and skills evidence submissions are valid  

All knowledge and skills evidence submissions are authentic  

All knowledge and skills evidence submissions are sufficient  

All knowledge and skills evidence submissions are current  

Signature Authentication Checklist

This checklist will guide you in authenticating the signatures provided by the candidate in their
assessment workbook and evidence submissions.
Read each checklist item and tick the box only if you confirm that the item is a true and accurate
reflection of the signature authentication you have conducted.

Checklist Completed

I have checked the signature provided by the candidate in the Assessment

Workbook Cover Sheet against the signature they provided to the Training 
Provider.

I confirm the signature provided by the candidate in the Assessment Workbook


Cover Sheet matches the signature they provided to the Training Provider.

I confirm ALL signatures provided by the candidate in their evidence submissions


match with the signature they provided to the Training Provider.

Overall Result for this Workbook S NYS

Overall Result  

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Assessor’s comments/feedback

Assessor Declaration
I declare that the results recorded in this Record of Assessment are true and accurate.

Assessor’s name Assessor’s signature

Date signed

End of Document

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