Australian Harbour International College

RTO ID: 41338 CRICOS Provider Code: 03449J

ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Details
Qualification Code/Title BSB50820 Diploma of project management

Assessment Type Assessment -02 ( Project) Time allowed

Due Date Location AHIC Term / Year

Unit of Competency
National Code/Title BSBPMG532 Manage project quality

Student Details
Student Name Student ID

Student Declaration: I declare that the work submitted is Signature: ____________________________

my own, and has not been copied or plagiarised from any Date: _____/______/__________
person or source.

Assessor Details
Assessor’s Name
RESULTS (Please
SATISFACTORY NOT SATISFACTORY
Circle)

Feedback to student:
..................................................................................................................................................................................................
..................................................................................................................................................................................................
...............................................................................................................................................................................................
Student Declaration: I declare that I have been Assessor Declaration: I declare that I have conducted a fair,
assessed in this unit, and I have been advised of my valid, reliable and flexible assessment with this student, and I
result. I am also aware of my appeal rights. have provided appropriate feedback.

Signature: _______________________________ Signature: ________________________________________

AHIC Date Version

Page 1 of 23
Source: 674365498.docx 22 Jun 2023 4.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Instructions to the Candidates

 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge.
You will be entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please
inform the assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment
along with a satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by
your assessor. Remember, that it must be your own work and if you use other sources then you must
reference these appropriately.
 Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit
Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the
Internet and word-processing system such as MS Word.
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be
12 and line spacing has to be Single line.

 Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark
of NYC.

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Reasonable adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an additional
language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate the
needs of any student, but there is a requirement to be flexible about the way in which it is
delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to enable the
student with a disability to participate in education on the same basis as a student without a
disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to
ensure the explanation and correct strategy have been recorded and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance department
for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment pack to
the administration/compliance and quality assurance department.

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category Possible Issue Reasonable Adjustment Strategy

(select as applicable)
 LLN  Speaking  Verbal assessment
 Reading  Presentations
 Writing  Demonstration of a skill
 Confidence  Use of diagrams
 Use of supporting documents such as wordlists
 Non-English-  Speaking  Discuss with the student and supervisor (if applicable) whether
Speaking  Reading language, literacy and numeracy are likely to impact on the
Background  Writing assessment process
 Cultural  Use methods that do not require a higher level of language or
background literacy than is required to perform the job role
 Confidence  Use short sentences that do not contain large amounts of
information
 Clarify information by rephrasing, confirm understanding
 Read any printed information to the student
 Use graphics, pictures and colour coding instead of, or to support,
text
 Offer to write down, or have someone else write, oral responses
given by the student
 Ensure that the time available to complete the assessment, while
meeting enterprise requirements, takes account of the student’s
needs
 Indigenous  Knowledge and  Culturally appropriate training
understanding  Explore understanding of concepts and practical application
 Flexibility through oral assessment
 Services  Flexible delivery
 Inappropriate  Using group rather than individual assessments
training and  Assessment through completion of practical tasks in the field after
assessment demonstration of skills and knowledge.
 Age  Educational  Make sure font size is not too small
background  Trainer/Assessor should refer to the student’s experience
 Limited study  Ensure that the time available to complete the assessment takes
skills account of the student’s needs
 Provision of information or course materials in accessible format.
 Changes in teaching practices, e.g. wearing an FM microphone to
enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note-taker for a

AHIC Date Version

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

student who cannot write

 Changes in lecture schedules and arrangements, e.g. relocating
classes to an accessible venue
 Changes to course design, e.g. substituting an assessment task
 Modifications to physical environment, e.g. installing lever taps,
building ramps, installing a lift
 Educational  Reading  Discuss with the Student previous learning experience
background  Writing  Ensure learning and assessment methods meet the student’s
 Numeracy individual need
 Limited study
skills and/or learning
strategies
 Disability  Speaking  Identify the issues
 Reading  Create a climate of support
 Writing  Ensure access to support that the student has agreed to
 Numeracy  Appropriately structure the assessment
 Limited study  Provide information or course materials in accessible format, e.g.
skills and/or learning a textbook in braille
strategies  Changes in teaching practices, e.g. wearing an FM microphone to
enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note- taker for a
student who cannot write
 Changes in lecture schedules and arrangements, e.g. relocating
classes to an accessible venue
 Changes to course design, e.g. substituting an assessment task
 Modifications to physical environment, e.g. installing lever taps,
building ramps, installing a lift

Explanation of reasonable adjustments strategy used (If required)

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if
you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient
grounds to believe that you are entitled to be assessed as competent. You must be able to adequately
demonstrate that you have the skills and experience to be able to meet the requirements of units you are
appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to
make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The
AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional
information you wish to provide may be attached to the appeal form.

Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the
work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.

Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass
them off as your own by failing to give appropriate acknowledgement. This includes material sourced
from the internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which
includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author
or web page
• Reproducing lecture notes without proper acknowledgement.

Collusion:

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other
people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This
applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and
academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism
and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who
engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead
to disciplinary action.

Special Required Software and Hardware to complete the Assessments:

 Computer With Internet Connection
 Microsoft Office Suite

Assessment Formatting and Answer length Guidance:

Your Submitted document must follow the given criteria:

 Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
 Your assessment needs to be submitted as an electronic copy unless requested differently by
your assessor.
 The Assessment file name for electronic copy should follow : Student Id_Assessment_No
( Example AHI000014_Assessment 1

Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You should
reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator http://www.harvardgenerator.com

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Pre-assessment Checklist
Your assessor will go through the assessment for this unit. It is important that you understand this
assessment before taking on the tasks. To confirm that you have been given this overview, we ask you to
complete the following Pre-Assessment Checklist.

You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your
understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under
the ‘Comments’ section.

This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to
undertaking this assessment.

Checklist Comments

Y☒ ☐N I, the student, understand the purpose of the assessment.

I understand when and where the assessment will occur, who will assess
Y☒ ☐N me, how and in what format the assessment will be submitted.

Y☒ ☐N I understand the methods of assessment.

I understand what resources are required to successfully complete this

Y☒ ☐N assessment.

Y☒ ☐N I understand the performance level required for each assessment event.

I understand that it must be my own work. I have been explained and

Y☒ ☐N understood the serious consequences in case this work is found
plagiarised.

Y☒ ☐N I understand the process if I am deemed not yet competent.

Y☒ ☐N I understand the feedback process and the appeals process.

The assessor has discussed with me if I have any special needs and if so
Y☒ ☐N what arrangements have been put in place.

AHIC Date Version

Page 8 of 23
Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Task 2: Project quality management plan project

Task summary
In the role of Project Officer of a fictitious company, Native Bush Spices, you are required to determine
the quality requirements for a project to develop a web site. You are then to develop a quality
management plan.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Computer with Microsoft Office and access to the internet.
 Briefing Report Template

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 Project Management Policy and Procedures

 Project Quality Management Plan Template
 Space for a meeting
 Roleplay participants (assessor and one other student)

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email with briefing report attached
 Email with draft project quality management plan attached
 Email with updated project quality management plan attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly, or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting any
part of the assessment.

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Task 2 Instructions

Carefully read the following:

Native Bush Spices Australia is based in Coffs Harbour, NSW.

The business was established in 2020 to cater for a demand for Australian native food products. The
company has organic certification.

The company manufactures and retails a range of organic, Australian native foods including:
 Native herbs and spices
 Native herbal teas
 Native fruit jams and conserves.
Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about
us, products and contact details.

The company’s overall business objectives for the next three years are to increase sales and create brand
awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong
Kong, Japan and Singapore.

The company’s target customers are those that enjoy gourmet foods.
The age range of Australian consumers buying products is between 35 and 65.
Most consumers are health conscious, care about protecting the environment and have an average annual
income of $80,000.

The company currently employs the following staff in its head office: CEO, Operations Manager, Marketing
Coordinator, Customer Service Officer and two administration staff.
Ten staff are employed in the factory making and distributing the products.

To date the company has been utilising a basic web site, and it has been decided to replace it completely.
As the Project Officer, you have been asked by the Operations Manager to coordinate a project to develop
a new website.

As the new website is seen as a critical part of the company’s expansion strategy, the CEO has stressed
the importance of project quality and has tasked you to manage quality within this project through
determining quality requirements and then implementing quality processes.

The CEO has advised of a strict budget of $11,000 for this project, with no variances allowable. The
budget is based on estimated costs.
A key aim is that customers are attracted to the web site and find it easy to use.
Timing is also an issue, as the web site should be ready by October to be ready for the Christmas season:
assume that it is currently June.

AHIC Date Version

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

The company has established procedures for project management, and these are documented in the
Project Management Policy and Procedures.

Complete the following activities:

1. Determine quality requirements

Review Native Bush Spices Australia Project Management Policy and Procedures, as well as
the case study information.
Based on the information provided, and your knowledge of required quality objectives and
standards, you are required to develop a short briefing report for the CEO.
Your briefing report should give an outline of the project and your recommendations regarding
quality objectives for the projects.
You should identify at least 5 relevant quality standards for this project.
Use the Briefing Report Template to develop your report.

Native Bush Spices Australia

Website Project

Quality objectives and standards briefing report

Introduction

Our company has been performing exceptionally well in recent years, and we are all
grateful for the help we have obtained. Furthermore, we anticipate a project that will
focus just on company's overall development as well as meeting the demands of our
expanding consumer base. We used a web application for the entire time, but with our
new strategy, we want to construct a new one that is essential for our takes a broad
view. We are looking forward to going with a new system taking quality and customer
satisfaction side by side. We tend to provide efficiency to our customers while making
fullest use of our website. According to our targeted date we are looking forward to
welcome our new system in Christmas. As it is already the month of June we will soon
be starting to get invested in this project.

Proposed quality objectives

• Send away fewer than 30% of items that are defective.

• Improve the performance of the product.

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

• Increase operational effectiveness.

• There should be no workplace safety accidents or product recalls.

Proposed quality standards

 Customer Focus
 Involvement of public
 Evidence-based Decision Making
 Relationship Management.
 Reliability

2. Send an email to the CEO (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should introduce and summarise the contents of the attachment and ask for their input.
Attach your briefing report to the email.
The CEO (your assessor) will respond to you with feedback, which you will be expected to
incorporate into the project quality management plan you develop as per the next activity.

To,

The CEO (assessor)

Subject: feedback on the accompanying documents.

Dear Sir,

I trust this letter finds you in good health. Our site project for Native Bush Spices
Australia is finally finished, and I'm delighted to share it with you. Thank you for your kind
words of encouragement. Anyway, getting back to the point of my email, I'd want to solicit
your thoughts and opinions on the document that will be attached to this message. S and
launching our idea was the most important step in the total expansion, both in terms of
quantity and quality. Please have a look at the attached file and let us know your thoughts as
soon as possible.

Sincerely,

AHIC Date Version

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Laxmi Narayan Reddy

3. Develop a draft project quality management plan

Use the internet to research project quality plans that could be appropriate for the case study
scenario.
You should also use the information in your briefing report and the feedback from your
assessor to inform the plan.
Use the Project Quality Management Plan Template to guide your work.
The Quality Management Plan you develop for your project should, as a minimum, include:
 Purpose of the quality management plan
 Quality objectives
 Quality standards
 Quality metrics
 Quality assurance and control mechanisms
 Quality roles and responsibilities
 Quality methods, techniques and tools to resolve quality issues
 Plan for reporting quality control and assurance problems to ensure quality issues are
resolved.
Print out a copy of this document to take to the project team meeting with you.

Native Bush Spices Australia

Website Project

Quality Management Plan

Purpose
Quality management planning establishes project-specific performance rules and
procedures for both entire project and processes, as well as who is accountable for
what and how compliance is documented. It explains how the developer's excellence
will be monitored all through lifespan. This project’s main purpose is to carry out
customer satisfaction with overall expansion of the company. Our goal is to keep in
mind about the consumer’s health as well as effective implementation of these
upcoming systems.

Quality objectives
 Provide quality service
 Flexibility
 loyalty

AHIC Date Version

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Quality Standards and Metrics

 Customer satisfaction: Taking consumer suggestions and striving to
contribute as much as possible in response to their needs will assist
boost customer happiness. Another method is to ensure that each visitor
receives the desired product.
 Supplier performance: Measuring, analysing and managing the
performance of a supplier in an effort to cut costs, alleviate risks, and
drive continuous improvement.
 Manufacturing defects: The company should be able to detect any
flaws that may have occurred throughout the manufacturing process.
This assures that none of the recipients will be disappointed.
  Complaints: Frequent checking of the registration of any kind of
dissatisfaction issuance.
 Overall Equipment Effectiveness: Making sure all tools and
machineries in the process are well functioning.

Quality Assurance and Control Mechanisms

 Identify the organization's objectives

 Determine the most important success factors.

 Determine the most important customer groups.

 Customer Reaction.

 Continuously improve your business.

 Software for Quality Management should be chosen.

 Analyze the outcomes.

Quality roles and responsibilities
 Electrical and physical product analysis for new product development, customer
issue resolution and manufacturing effectiveness improvements.
 Providing an expert voice in new product development teams.
 Acting as customer advocate for internal manufacturing sites regarding change
management, discrepant material and product qualifications

AHIC Date Version

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 Giving expert knowledge, with the help of quality tools and methods, to help
ensure quality of manufactured products
 Handling supplier audits, data collection and analysis and quality related items,
including issues and changes
 Working with final manufacturing subcontractors and foundries on quality-related
tasks, audits and incidents
Quality methods, techniques and tools to resolve quality issues
 Flowchart
 Check sheet
 Pareto chart
 Control chart
 Histograms
Quality control and assurance problem reporting
 Establish the Goal of the Quality Assurance Report.
 Specify the Auditing or Testing Methodology Used.
 Explain the Findings in Your QA Report.
 Provide an Actionable Conclusion
 Offer Recommendations and Appendices.
 Conduct Quality Assurance Regularly.

3. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should introduce and summarise the contents of the attachment and ask for a meeting to
discuss it with the Project Team.

Attach your draft project quality management plan to the email.

To,

The CEO (the assessor)

Subject: Introducing the contents in the attachments

Dear Sir,

I'm emailing to advise you that our project has been completed. The study focusses
quality as a whole, including quality control, administration, and goals, among other things.
The plan provided here contains all of the formal planning that will be undertaken in the next

AHIC Date Version

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

days to improve the situation. It contains roles, procedures, and approaches for resolving the
present problem generated by the use of simple websites.

Thank you.

Sincerely,
Laxmi Narayan Reddy

4. Meet with the project team

Participate in a meeting with the project team to discuss and negotiate the Project Quality
Management Plan.

Explain all of the information in the Project Quality Management Plan, providing a clear
rationale for each aspect of the to gain support for it from the team members.

During the meeting, you will need to demonstrate effective communication skills including:
 Asking questions to identify required information
 Using non-verbal communication to assist with understanding
 Responding to questions as required
 Using active listening techniques to confirm information

Take notes at the meeting, as you will be required to use to include the input from team
members.

Company Name

Committee/ department name

Day, date, time:20/12/2021

Meeting name: Quality management plan meeting

Chair: CEO

Location: Venue

Purpose statement To clarify the concept of quality management plan

Welcome statement Every staffs are warmly welcome to the meeting

Attendees

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

1. Lukaku 3. John

2. Shaw 4. Katy

Apologies

1. sorry for the delay in meeting 3.

2. 4.

Item Actions

Name of agenda item. Summary of discussion, resulting actions and

required follow-up.
Name of presenter.

Designing of top standard A proper management plan starts with a clear

statement of the development's goal. This process
includes assessing the risks to success, establishing
high standards, chronicling everything, and
developing strategies and processes to achieve,
control, foresee, and verify success.

Guaranteed of top standard A product testing specialist inspects the final

product to ensure that it fulfills the company's
quality standards. These bit of information experts
are responsible for the development and operation
of inspection activities, the detection and
resolution of difficulties, and the delivery of
satisfactory results.

Controlling the performance A business's quality control (QC) procedure strives

to guarantee that product quality is maintained or
enhanced. Testing units and evaluating if they
meet the final product's criteria is what quality
control is all about. Quality control is critical to
establishing a successful company that offers
products that meet or exceed consumers'
expectations. It's also the foundation of a

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

productive, waste-free business.

Next meeting: As per requirement

5. Finalise project quality management plan

Based on your discussion with the project team, finalise your project quality management plan,
using any feedback you received during the meeting.

Ensure that all of the agreed quality requirements are included in your Revised Project
Management Plan.

Native Bush Spices Australia

Website Project

Quality Management Plan

Purpose
Quality management planning establishes project-specific performance rules and
procedures for both entire project and processes, as well as who is accountable for
what and how compliance is documented. It explains how the developer's excellence
will be monitored all through lifespan. This project’s main purpose is to carry out
customer satisfaction with overall expansion of the company. Our goal is to keep in
mind about the consumer’s health as well as effective implementation of these
upcoming systems.
Quality objectives
 Enhance product quality and reduce risks
 Gain production efficiencies
 Garner customer loyalty.

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 Identifying and analyzing possibly every defects

 Frequent observations of complaints
 Flexibility and cost.
 Making sure every goal is targeted

Quality Standards and Metrics

 Customer satisfaction: Taking consumer suggestions and striving to
contribute as much as possible in response to their needs will assist
boost customer happiness. Another method is to ensure that each visitor
receives the desired product.
 Supplier performance: Measuring, analysing and managing the
performance of a supplier in an effort to cut costs, alleviate risks, and
drive continuous improvement.
 Manufacturing defects: The company should be able to detect any
flaws that may have occurred throughout the manufacturing process.
This assures that none of the recipients will be disappointed.
  Complaints: Frequent checking of the registration of any kind of
dissatisfaction issuance.
 Overall Equipment Effectiveness: Making sure all tools and
machineries in the process are well functioning.

Quality Assurance and Control Mechanisms

 Identify Organizational Goals
 Customer Feedback
 Implement Continuous Improvements
 Set your quality standards
 Create operational processes to deliver quality.
 Review your results.
 Decide which quality standards to focus on. 
Quality roles and responsibilities
 Electrical and physical product analysis for new product development, customer
issue resolution and manufacturing effectiveness improvements.
 Providing an expert voice in new product development teams.
 Acting as customer advocate for internal manufacturing sites regarding change
management, discrepant material and product qualifications

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Source: 674365498.docx 22 Jun 2023 3.0
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 Giving expert knowledge, with the help of quality tools and methods, to help
ensure quality of manufactured products
 Handling supplier audits, data collection and analysis and quality related items,
including issues and changes
 Working with final manufacturing subcontractors and foundries on quality-related
tasks, audits and incidents
Quality methods, techniques and tools to resolve quality issues
 Flowchart
 Check sheet
 Pareto chart
 Control chart
 Histograms
Quality control and assurance problem reporting
 Establish the Goal of the Quality Assurance Report.
 Specify the Auditing or Testing Methodology Used.
 Explain the Findings in Your QA Report.
 Provide an Actionable Conclusion
 Offer Recommendations and Appendices.
 Conduct Quality Assurance Regularly.

6. Send an email to the CEO (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should introduce and summarise the contents of the attachment and ask for their feedback.

Attach your Revised Project Quality Management Plan to the email.

To,
The assessor,
Subject: Summarisation of the contents below

Dear Sir,
This email is being sent to bring you up to date on the project's amended quality
management plan. This plan has already been completed and has all of the relevant
information. It comprises a financial plan as well as project implementation steps.
Please see the information attached to this email.

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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Thank you so much.

With regards
Laxmi Narayan Reddy

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