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    TIM 303 Chapter 7 Flashcards - Quizlet

    Uploaded by

    Sharaf Al wakeel
    This document contains a set of multiple choice questions about quality management topics such as Deming's philosophy, the DEA strategic matrix, ISO 9000, Lean philosophy, Six Sigma, and Data Envelopment Analysis. There are 21 terms defined in this set for reviewing quality management concepts.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    TIM 303 Chapter 7 Flashcards - Quizlet

    Uploaded by

    Sharaf Al wakeel
    78 views6 pages
    This document contains a set of multiple choice questions about quality management topics such as Deming's philosophy, the DEA strategic matrix, ISO 9000, Lean philosophy, Six Sigma, and Data Envelopment Analysis. There are 21 terms defined in this set for reviewing quality management concepts.

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    TIM 303 Chapter 7 Flashcards _ Quizlet

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    This document contains a set of multiple choice questions about quality management topics such as Deming's philosophy, the DEA strategic matrix, ISO 9000, Lean philosophy, Six Sigma, and Data Envelopment Analysis. There are 21 terms defined in this set for reviewing quality management concepts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    78 views6 pages

    TIM 303 Chapter 7 Flashcards - Quizlet

    Uploaded by

    Sharaf Al wakeel
    This document contains a set of multiple choice questions about quality management topics such as Deming's philosophy, the DEA strategic matrix, ISO 9000, Lean philosophy, Six Sigma, and Data Envelopment Analysis. There are 21 terms defined in this set for reviewing quality management concepts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    TIM 303 Chapter 7

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    Terms in this set (21)

    Which one of the following is C.Employee loyalty


    not a principle of Deming's
    philosophy?
    A.Customer satisfaction
    B.Respect for people
    C.Employee loyalty
    D.Management by facts

    Which pair of parameters D.High efficiency, low profit


    describes the "candidates for
    divestiture" quadrant in the
    DEA strategic matrix?
    A.Low efficiency, low profit
    B.High efficiency, high profit
    C.Low efficiency, high profit
    D.High efficiency, low profit

    Process capability index false


    measures the variability in a
    process.
    True False

    TIM 303 Chapter 7


    What are the two dimensions in C.Efficiency and profit
    the DEA strategic matrix?
    A.Efficiency and quality
    B.Profit and location
    C.Efficiency and profit
    D.Profit and quality

    Planning, control, and ___________ D.Documentation


    are the three-component cycle
    required for ISO 9000
    implementation.
    A.Budgeting
    B.Reporting
    C.Testing
    D.Documentation

    Which one the following is not C.Be flexible in response to customer demands
    a guiding principle of lean
    philosophy?
    A.Define the value stream by
    flowcharting the process.
    B.Eliminate waste.
    C.Be flexible in response to
    customer demands
    D.Satisfy the needs of
    customers by doing only
    value-added activities.

    ISO 9002 does not apply to true


    organizations that perform
    design and service activities.
    True False

    TIM 303 Chapter 7


    The Deming wheel is a True
    repetitive cycle where quality
    improvements result from
    continuous incremental turns of
    the wheel.
    True False

    Benchmarking measures a True


    firm's quality performance by
    comparing it to the
    performance of other
    companies that are known for
    being "best in class."
    True False

    Data Envelopment Analysis True


    (DEA), when used repeatedly,
    can facilitate the competitive
    strategy of cost leadership.
    True False

    Which among the following is A.Government agencies


    not a category that is eligible
    for the Malcolm Baldrige
    National Quality award?
    A.Government agencies
    B.Service firms
    C.Manufacturing companies
    D.Small businesses

    TIM 303 Chapter 7


    Which one the following is not B.Be flexible in response to customer demands
    a guiding principle of lean
    philosophy?
    A.Eliminate waste.
    B.Be flexible in response to
    customer demands C.Define
    the value stream by
    flowcharting the process.
    D.Satisfy the needs of
    customers by doing only
    value-added activities.

    Which of the following is not D.Emphasizing subjective data over difficult-to-


    an element of a Quality analyze objective data
    Improvement Program?
    A.Focusing on customer
    satisfaction
    B.Assuming employees are
    self-motivated and innovative
    C.Maintaining SOPs for routine
    and crisis situations
    D.Emphasizing subjective data
    over difficult-to-analyze
    objective data

    The objective of Six Sigma is to False


    eliminate variation in process
    performance.
    True False

    Data envelopment analysis False


    (DEA) is best used in an
    environment of low divergence
    and high complexity.
    True False
    TIM 303 Chapter 7
    Pareto chart is an arrangement False
    of data where the causes of a
    problem are arranged in
    ascending frequency of
    occurrence in order to
    highlight the most likely cause.
    True False

    The objective of lean service is True


    a purposeful flow of satisfied
    customers.
    True False

    Data Envelopment Analysis C.comparing the efficiency of multiple service units


    (DEA) is a method for: that provide similar services.
    A.measuring a firm's quality
    performance by comparing it
    with other companies that are
    recognized as "best in class."
    B.analyzing the gap between
    the service customer's
    expectations and perceptions.
    C.comparing the efficiency of
    multiple service units that
    provide similar services.
    D.determining the feasibility of
    technological innovations in
    service operations.

    TIM 303 Chapter 7


    All but one of the following are C.Bar chart
    quality tools for analysis and
    problem solving.
    A.Flow chart
    B.Control chart
    C.Bar chart
    D.Run chart

    Because customers participate A.customer acceptance.


    directly in the service process,
    the success of technological
    innovation is dependent upon:
    A.customer acceptance.
    B.the user-friendliness of the
    innovation.
    C.the ability of customers to
    pay for the service.
    D.market research.

    Continuous improvement is a false


    valuable concept, but it lacks
    measurement techniques.
    True False

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