Commitment and Social Organization. Kanter PDF
Commitment and Social Organization. Kanter PDF
Commitment and Social Organization. Kanter PDF
Communities
Author(s): Rosabeth Moss Kanter
Source: American Sociological Review, Vol. 33, No. 4 (Aug., 1968), pp. 499-517
Published by: American Sociological Association
Stable URL: http://www.jstor.org/stable/2092438 .
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communities tended to score higher on this One's reputation, for example, or the utility
index than unsuccessful ones, with the differ- of one's skills, become involved in any social
ence significant at the 0.10 level. pathway, making it difficultto disengage one-
Investment. The process of investment self from the "career"and turn to others on
provides the individual with a stake in the the same terms as before the commitment.
fate of the organization; he commits his Becker is talking primarily of continuance-
"profit" to the organization, so that leaving the conditions under which an individual
it would be costly. Investment allows a per- will continue a line of action once under-
son future gain from present involvement. taken; he attributes this to the making of
It can be a simple economic process involv- "side bets," the unanticipated investment of
ing tangible resources or it can involve in- other, often intangible, resources once a per-
tangibles like time and energy. If an organ- son is a member of a system. The "side bet"
ization desires a set of committed members, is that the line of action chosen will be satis-
it should require them to devote their time factory or rewarding. Thus investment aids
and energy to the system, to commit their commitment; for a person to realize his
present as well as potential profits, and to gains, to reap his rewards, he must continue
derive gain only from the system because of to support the system.
this commitment. Utopian communities thus Investment is made tangible by such re-
should not have non-resident members, peo- quirements as financial donations by new
ple who can share in organizational benefits members, assigning of recruits' property to
without active participation; active involve- the community, and giving over of any
ment of time and energy should be a require- money or property received while in the com-
ment in order to gain anything at all from munity. It can be further reinforced by em-
belonging to the system. phasizing its irreversibility, that investment
Through investment individuals become in a utopia, committing oneself to it, is for
integrated with the system, since their time all time. A variety of strategies can indicate
and resources have become part of its econ- irreversibility: no records kept of contribu-
omy. They have, in effect, purchased a share tions of property or capital; or an official
in the proceeds of the organization and now policy of no refunds to defectors for their
have a stake in its continued good operation. original contributions or for their service to
Often, in fact, organizations themselves can and labor in the community, along with a
give members the basis for this kind of com- history of no refunds in actual practice. It
mitment, by providing them with a share in is proposed that commitment should be
the benefits of success. In addition, when stronger and utopias more successful if in-
individuals invest their resources in one vestment and its irreversibility are empha-
system rather than in other potential paths, sized.
they tie their rewardsand the future useful- Table 3 indicates that, in general, this
ness of their resources, in effect, to the suc- proposition is warranted: a higher propor-
cess of this system, burning other bridges, tion of successful than of unsuccessful groups
cutting themselves off from other ways to tends to employ these investment strategies.
allocate resources. Here Becker's (1960) On an overall index of the use of investment,
concept of commitment is relevant. Becker using summary scores computed in a similar
describes the unanticipated involvement of way to those for sacrifice, with a total possi-
other sources of reward or other aspects of ble score of 18, successful communities
a person once a line of action is chosen. tended to score higher than unsuccessful
Communities employing
mechanisms at any time in their history
Successful Unsuccessful
n/N* % n/N*
Physical participation
Non-resident members prohibited 6/7 86 7/17 41
Financial investment
Financial contribution for admission 4/9 44 9/20 45
Property signed over at admission 9/9 100 9/20 45
Sign over property received while
member 4/7 57 6/14 43
Irreversibility of investment
No records of contributions 4/8 50 4/14 28
Defectors not reimbursed for
property-official policy 3/7 43 5/12 42
Defectors not reimbursed for
property-in practice 2/6 33 0/6 0
Defectors not reimbursed for
labor-official policy 6/7 86 7/13 54
Defectors not reimbursed for
labor-in practice 6/7 86 3/9 33
* The symbol N represents the number of communities for which the presence or absence of the indica-
tor was ascertainable; the "n" represents the number of communities in which the indicator was present.
ones, the difference being significant at the which might compete with their emotional
0.15 level. This is shown in Table 4. involvement with the entire group. Second,
it requires that members be brought into
COHESION COMMITMENT MECHANISMS meaningful contact with a collective whole,
Cohesion commitment involves the attach- that they experience the fact of one-ness
ing of an individual's fund of affectivity and with the group. Two general processes work
emotion to the group; emotional gratification toward these ends: renunciation (of other
stems from participation in and from identi- ties) and communion (with the group as a
fication with all the members of a close-knit whole). The use of mechanisms supporting
group. Cathectic-cohesion commitment is renunciation and communion should thus
commitment to a set of social relationships. distinguish successful and unsuccessful
The individual cathects each member of the utopian communities.
group, and his loyalty and allegiance are Renunciation. Renunciation involves the
thus to the group as a whole. Hence, if mem- relinquishingof any relationships potentially
bers form such attachments, the ties that disruptive to group cohesion, thereby height-
bind the group should be strong enough to ening the relationship of individual to group.
withstand threats to group existence, to Seeking renunciation, an organization dis-
maintain the brotherhoodeven in the face of courages relationshipswith certain categories
adverse circumstance. of others, with conflicting collectivities, in
This kind of commitment requires, first, order to provide maximum internal cohesive-
that members relinquish any attachments ness. Behavioral rules specify relationships
Communitiesemploying
mechanismsat any timein theirhistory
Successful Unsuccessful
n/N* % n/N* %
Insulation
Ecologicalseparation 9/9 100 21/21 100
Institutionalcompleteness
(medicalserviceprovided) 7/7 100 10/18 55
Specialtermfor outside 4/7 57 0/17 0
Outsideconceptualizedas evil, wicked 2/7 28 0/19 0
Uniformworn 8/9 89 5/17 30
Foreignlanguagespoken 5/9 56 3/21 14
Slang,jargon,specialtermsused 2/9 22 2/19 11
Outsidenewspapersnot read 3/6 50 1/16 6
Americanpatrioticholidaysnot
celebrated 3/4 75 4/6 67
Cross-boundarycontrol
Averagememberrarelyleft community 2/2 100 0/7 0
Rulesfor interactionwith visitors 3/7 43 1/15 7
Dyadicrenunciation
Freelove or celibacy 9/9 100 6/21 29
Controlson freelove, celibacy,or
sexualrelations 7/9 78 1/21 5
Renunciationof family
Parent-childseparation 3/8 48 3/20 15
Familiesdid not sharedwellingunit 3/9 33 1/20 5
* The symbol N representsthe number of communitiesfor which the presenceor absenceof the indica-
tor was ascertainable;the "n" representsthe numberin which the indicator was present.
That the purpose of this requirement is more stringent forms, successful communi-
to increase in-group cohesiveness is indicated ties tended to score higher than unsuccessful
elsewhere in the same hymn: ones, with the difference significant at the
My gospel relationsare dearerto me 0.10 level. (See Table 6.)
Thanall the fleshkindredthat ever I see . . . Communion. The process of communion
0 how pretty they look! . . . may be defined as becoming part of a whole,
It is proposed, then, that successful commu- the mingling of self with the group, and re-
nities should not permit families to share a linquishing separateness in order to identify
dwelling unit and should separate children with all the membersof the collective whole.
from parents. Communion generates what various writers
In general, a larger proportion of success- have termed "we-feeling"or "we-sentiment."
ful than unsuccessful groups tended to make Blumer (1953:199), in fact, has defined the
use of these renunciation strategies to pro- membership of a social movement as a col-
mote cohesion commitment, as Table 5 in- lectivity of individuals characterized by a
dicates. On an overall index of the sample's "we-consciousness."Infield (1944:136-152)
use of renunciation, with a total score of 35 has included "we-sentiment"among "associ-
possible if all indicators were present in their ative elements", i.e., integrating elements, in
Communities employing
mechanisms at any time in their history
Successful Unsuccessful
n/N *So n/N*
Homogeneity
Common religious background 8/9 89 10/20 50
Similar economic, educational status 7/8 88 10/16 63
Common ethnic background 6/9 67 3/20 15
Prior acquaintance of members 8/8 100 17/20 85
Communistic sharing
Property signed over at admission 9/9 100 9/20 45
Sign over property received while member 4/7 57 6/14 43
Community as whole owned land 8/9 89 16/21 76
Community as whole owned buildings 8/9 89 15/21 71
Community as whole owned furniture,
tools, equipment 8/8 100 15/19 79
Community as whole owned clothing,
personal effects 6/9 67 5/18 28
Legal title in name of community
(not in name of individuals) 7/8 88 18/21 83
Communistic labor
No compensation for labor 8/8 100 7/17 41
No charge for community services 7/7 100 9/19 47
No skills requirement for admission 7/8 88 13/17 77
Job rotation 3/6 50 8/18 44
Communal work efforts 7/7 100 7/14 50
Regularized group contact
Communal dwellings 3/9 33 14/21 67
Communal dining halls 5/9 56 15/19 79
Little opportunity, place for privacy 2/9 22 2/16 13
More than 2/3 of typical member's 5/8 63 3/13 23
day spent with other people
Regular group meetings 9/9 100 13/16 81
Group meetings held daily 5/9 56 1/16 6
Ritual
Songs about community 5/8 63 2/14 14
Group singing 7/7 100 8/11 73
Special community occasions celebrated 5/6 83 5/10 50
Persecution experience
Violence, economic discrimination suffered 5/8 63 10/20 50
* The symbol N represents the number of communities for which the presence or absence of the indicator
was ascertainable; the "n" represents the number in which the indicator was present.
power. Organizational strategies which aid these strategies should distinguish successful
the processes of mortification and surrender and unsuccessful utopian communities.
promote evaluative-controlcommitment, and Mortification. Mortification processes em-
Communitiesemploying
mechanismsat any timein theirhistory
Successful Unsuccessful
n/N * % n/N*
Confessionand mutualcriticism
Regularconfession 4/9 44 0/20 0
Confessionupon joining 4/8 50 0/19 0
Mutual criticism,groupconfession 4/9 44 3/19 26
Mutual surveillance 2/7 29 0/17 0
Surveillanceby leaders 3/7 43 1/17 6
Spiritualdifferentiation
Membersdistinguishedon moral,
spiritualgrounds 5/9 56 3/20 is
Formallystructureddeferenceto those
of highermoralstatus 4/9 44 1/20 5
No skill,intelligencedistinctions 9/9 100 15/17 88
Instructionin communitydoctrines 3/8 38 2/11 18
Learningof rules,dictatesrequired 2/8 25 2/11 18
New memberssegregatedfrom old 2/7 28 0/17 0
Formalprobationaryperiodwith limited
privilegesfor new members 5/8 63 8/15 53
Mortifyingsanctions
Publicdenouncementof deviants 6/9 67 3/16 19
Removalof a privilegeof membership
as sanction 2/8 25 2/16 12
Participationin a communityfunction
prohibitedto deviant 3/8 38 2/15 14
Deviants more often punishedwithin
communitythan expelledfromit 4/6 67 2/5 40
De-individuatingmechanisms
Uniformworn 8/9 89 5/17 30
Communaldwellings 3/9 33 14/21 67
Communaldininghalls 5/9 56 15/19 79
Samemealseatenby all 3/7 43 4/10 40
* The symbol N representsthe numberof communitiesfor which the presenceor absenceof the indicator
was ascertainable;the "n" representsthe numberin which the indicator was present.
measures fail to distinguish between the two use of mortification,with a total score of 33
groups. Often there was a great deal of miss- possible if all the indicators were present in
ing data; in the case of mortifying sanctions, their more stringent form, successful com-
in particular, there were few recorded in- munities still tended to score higher than un-
stances of deviance in the data gathered; successful ones, as Table 10 demonstrates.
this made it impossible to determine the use Surrender. Surrenderinvolves the attach-
of various kinds of sanctions. (See Table 9.) ing of a person's decision-makingprerogative
However, on an overall index of the sample's to a greater power, total involvement with a
MECHANISMS
TABLE10. USE OF MORTIFCATION
TABLE11. FREQUENCY
OF PRESENCE
OF SURRENDER
MECHANISMS
Communities employing
mechanisms at any time in their history
Successful Unsuccessful
n/N * % n/N*
Institutionalized awe (ideology)
Ideology explained essential nature of man 9/9 100 16/19 84
Ideology a complete, elaborated
philosophical system 8/9 89 15/20 75
Power to be invested in persons with
special, magical characteristics 7/9 78 4/21 20
Demands legitimated by reference to a
higher order principle 9/9 100 11/19 58
Special, magical powers imputed to members 8/9 89 3/20 15
Possession of special powers taken as
evidence of good standing 6/8 75 2/19 10
Ideology related community to figures
of historical importance 8/9 89 5/21 24
Ideology, values, the ultimate justification
for decisions 6/7 86 7/17 41
Institutionalized awe (power and authority)
Authority hierarchy 4/9 44 8/20 40
Top leaders founders or named or
groomed by predecessors 9/9 100 10/20 50
No impeachment or recall privileges 7/8 88 7/12 58
Special leadership prerogatives 7/9 78 3/18 16
Special leadership immunities 5/8 63 3/18 16
Separate, special residence for leaders 6/8 75 1/15 7
Special forms of address for leaders 6/9 67 2/19 10
Irrational basis for decisions 4/7 57 3/20 15
Programming
Fixed daily routine 6/6 100 8/15 54
Detailed specification of routine 4/6 67 2/15 13
Personal conduct rules (demeanor) 5/8 63 6/19 31
Ideological conversion
Commitment to ideology required 5/9 56 4/21 19
Recruit expected to take vows 7/8 88 6/21 29
Procedure for choosing members 6/8 75 13/17 77
Prospective members often rejected 3/6 50 6/11 54
Tests of faith for community children to
receive adult membership status 7/9 78 5/21 24
Tradition
Community derived from prior organization 7/9 78 13/21 62
or organized group
Prior organization in existence at least 10 5/9 56 1/21 5
years before community began
* The symbol N represents the number of communities for which the presence or absence of the indicator
was ascertainable; the "n" represents the number in which the indicator was present.
render,with a total score of 49 possible if all example, to small groups such as sensitivity-
the indicators were present in their more training groups, to resocialization institu-
stringent forms, successful communities tions such as professional schools or brain-
tended to score higher than unsuccessful washing camps, to business organizations
ones, with the difference significant at the such as sales companies, to residential com-
0.05 level. (See Table 12.) munities such as the urban negro ghetto, to
political parties, and to nations. This paper
CONCLUSION is a further step toward the understanding
of human loyalty and involvement in social
This article has presented a discussion of groupings.
commitmentas a process binding actors into
social systems. Commitment has been con- REFERENCES
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