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    Fos Midterm Tos 1st Sem

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    Leonardo Flores
    he front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.

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    © All Rights Reserved
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    Fos Midterm Tos 1st Sem

    Uploaded by

    Leonardo Flores
    44 views2 pages
    he front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.

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    © © All Rights Reserved

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    he front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    44 views2 pages

    Fos Midterm Tos 1st Sem

    Uploaded by

    Leonardo Flores
    he front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    La Consolacion University Phillippines

    City of Malolos, Bulacan


    Basic Education Department
    S.Y. 2022 – 2023

    TABLE OF SPECIFICATION
    Subject: Front Office Services Submitted by: Mr. Leonardo Flores
    Quarter: Midterm Date: October 12, 2022

    SKILLS
    No. of Days No. of (Bloom’s Taxonomy)
    Content Objectives Type of Test
    Items
    Remembering Understanding Applying Analyzing Evaluating Creating
    To analyze situations given and
    Introduction to Front
    identify the different positions 4 12
    Office Department 3, 4, 5
    available in the front office 1, 2 7, 8, 10 6, 9 11, 12
    department
    Classification of To analyze situations given and
    Hotels identify various types of 2 7 14, 16, 17 18, 19
    13, 15
    accommodation.
    To analyze situations given and
    Hotel Room
    identify the different classifications 4 12 21, 23 24, 26 27, 28, 29
    Rates 20, 22, 25 30, 31
    of room rates in a hotel.
    To analyze situations and identify the
    Computerized
    emphasized functions of 2 7 33, 34
    Reservation Multiple Choice 37, 39, 40
    communication. 35, 36
    System
    Receive and Process To analyze and evaluate given
    Reservation Request situations portraying different 38, 44 46, 47 45, 48, 50 49
    4 12 32, 41, 42, 43
    speech styles.

    Total: 16 50 LOTS: 20= 40% HOTS: 30= 60%

    Checked and Approved by:

    Ms. Diana Carlyn M. Felix


    Subject Area Coordination

    HOW TO COMPUTE
    To analyze situations given and NUMBER OF DAYS NUMBER OF ITEMS
    Elements and Nature identify the elements of
    2 7
    of Communication communication present.
    2 (number of days) divided by 16 (total number of days) times 50 (total number
    of items) = 6.25 (7 items)

    TOTAL 16 50

    LOTS – 50 X .40 = 20

    HOTS – 50 X .60 = 30

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