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Communication for Team Building and

Leadership
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This Presentation will discuss the following

Aspects :

Overcoming Critical listening Functions of Effective use of Characteristics

barriers to and social nonverbal nonverbal of interpersonal
listening support communication communication communication

Creating positive Effective Emotionally Giving and

Problem solving
communication leadership intelligent receiving
in teams
climate communication communication feedback
Quiz
1. People tend to pay attention to what interests them.
2. People tend to expect or anticipate what they are familiar with.
3. Sometimes people distort things, so they hear what they want to hear
4. Listening is a natural process.
5. A person's training, experience, and knowledge affect what that person
perceives.
6. Hearing and listening are the same.
7. Listening is a skill.
8. Most people have a short attention span and have difficulty concentrating
on the same thing for too long.
9. Listening requires little energy; it is "easy,"
1O. The speaker is totally responsible for the success of communication.
11. An effective listener keeps an open, curious mind.
12. Speaking is a more important part of the communication process than
listening.
13. When a listener's emotional level is high, he or she will be an effective
listener,
14. When a person is involved with internal distractions, he or she will not be
able to listen to what the speaker says,
15. Being critical and judging a speaker is not an effective listening skill
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Barriers to Effective Listening

I have a tendency to be too "I don't listen things out, 1 just "When I'm bored as1listen, I
"My mind wanders to things I
concerned with how people see jump in before the other person fantasize, do my own thing, or
think are most relevant.“
me!’ is through.“ am critical of what's going on.“

"Sometimes I stop listening "Where the subject is of

"I'm trying so hard to look
when I become more interested personal interest,1anticipate
"I'm thinking ahead to what I interested in what the other
in the speaker's physical and wait for the other to stop so
will say next.“ person is saying that Idon't even
features than in what the I can argue my idea. If I become
hear the words.“
person is saying.“ impatient, I interrupt. “

"I turn off if the voice is too loud

or unpleasant, if one person in
"I judge the speaker, and my
the group monopolizes the
listening depends on my
conversation, or if I'm not
judgment."
interested in the subject of the
person talking.“
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Discomfort

Noise
Physical Bad lighting
Barriers
Lack of eye-contact

Bad sound quality

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Personal Barriers

Lack of Disorganized Personal

listening Messages preferences
preparation

Bias and Selective

Multi-tasking
prejudices Attention
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Bad Listening Practices

Interrupting
Distorted Listening

Eavesdropping

Aggressive Listening

Narcissistic Listening
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Critical Listening And

Social Support
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The Listening Process

RECEIVING INTERPRETING RECALLING EVALUATING RESPONDING

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Emotional

Advice
Types of
Social Support Informational

Instrumental
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Components of Critical Listening

LISTENING TO ALL PARTS EVALUATING THE CRITICAL THINKING MAKING MENTAL

OF THE MESSAGE MESSAGE JUDGMENTS
ANALYZING THE MESSAGE
As a helpful listener, I do not interrupt you. I do not
give advice. I do not do something else while
listening to you. I do not convey distraction through
nervous mannerisms. I do not finish your sentences
for you. In spite of all my attempts to understand
you, I do not assume I know what you mean. Points to
Instead, I project affection, approval, interest, and
enthusiasm. I am your partner in communication. I
Ponder
am eager for your imminent success, fascinated by
your struggles, forgiving of your mistakes, always
expecting the best. I am your delighted listener
(Lippman, 1998).
Avoid being critical and judgmental.
This type of listening usually increases
the emotional level of the talker, or
else he or she feels turned off and To make
listening
chooses not to continue the
conversation.

work for
you, do the
Listen to the underlying meaning of
what was said, empathetically and
nonjudgmentally-(intent).
This style of listening helps build
understanding, trust, and rapport,
following:
allowing the other person to feel that
he or she can talk without being
criticized or judged.
To make listening work for you, do the following:

The timing for asking questions is very

important. Refrain from solving the talker's problem
By helping the person bring his emotional or doing the person's thinking for him or
level down, the listener provides an her.
effective function for the talker. People Listen nonjudgmentally, allowing the
solve problems more effectively if they person the freedom to work the problem
can be logical and analytical. out himself
Emotions interfere with objectivity.
Build powerful Control Control external and internal distractions
Listening Skills
Become Become actively involved.

Separate Separate facts from opinions.

Identify Identify important facts

Avoid Avoid interrupting.

Build • Ask clarifying questions.
• Paraphrase to increase understanding
Powerful • Capitalize on lag time.
Listening • Take notes to ensure retention.
Skills • Be aware of gender differences
Spotlight
Celebrated talk show host Oprah Winfrey owes much of her success to
the artful application of the simple process of listening and
responding.

“Communicating with people is how I always developed any kind of

value about myself,” said the most successful female entertainer in the
world.

On her show, she blocks out external distractions, become actively

involved, listens empathically without interrupting, paraphrases her
guests’ ideas, and asks clarifying questions to draw out deep meanings
and issues that underlie their everyday lives.
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Functions of Non-Verbal
Communication
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Facial expressions

Body movement and posture

Different types
Of Non-Verbal Gestures
Communication
Eye contact

Voice modulation
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Repetition

Contradiction

Nonverbal Substitution
Communication
Can Play Five Complementing
Roles
Accenting

(Source: The Importance of Effective

Communication, Edward G. Wertheim, Ph.D.)
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Dis-Agreement with Nonverbal Cues

Crossing Avoiding Tapping

Crossing arms Avoiding eye Tapping your feet

contact
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Effective Use of Non- Verbal Communication

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Things to Keep In MInd

Appearance Punctuality Gesture

Facial
Posture
Expressions
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The Vocal Dimension

Pitch Rate Volume Rhythm

Articulation Pausing Emphasis

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Characteristics of Interpersonal
Communication
Speech is a joint game between the talker and
the listener against the forces of confusion.
Unless both make the effort, interpersonal
communication is quite hopeless.
Interpersonal
Communication
Norbert Weiner
"The Human Use of Human Beings"
Quiz:
Respond to each of the following statements with T if you believe the statement is
usually true or F if you believe the statement is usually false. _____

1. Good communicators are born, not made. _____

2. The more you communicate, the better at it you will be. _____
3. In your interpersonal communications, a good guide to follow is to be as open,
empathic, and supportive as you can be. _____
4. The best guide to follow when communicating with people from other cultures is to
ignore the differences and treat the other person just as you’d treat members of your
own culture.
5. Fear of meeting new people is detrimental and must be eliminated. _____
6. When there is conflict, your relationship is in trouble
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Message
production

Carry out
Interpersonal their
relationships
Message
Interpretation

Communication is
a Complex
Process which
Includes Manage
Interaction
personal
Coordination
identity

Meet Social Create Shared

Goals Meaning
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Physical Context
Social Context
Communication
Setting
Historical Context
Psychological Context
Cultural Context
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It is Continuous

It is Transactional
Characteristics
of interpersonal It is Not easily Reversible
Communication
It depends on the Setting

It is indexed on Trust, Control and

Intimacy
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• Interpersonal communication
• Openness
• Empathy
• Supportiveness

Effective • Positivity
• Equality
Interpersonal • Confidence
Communication • Immediacy
• Understanding
• Interaction management
• Expressiveness
• Managing feedback
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Creating Positive Climate for

Communication
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Positive Communication
Values the People.
• Confidence
• Courtesy
• Relationships (based on sharing and
caring)
• Openness
• Frankness
• Honesty
• Trust
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Problem Solving
in teams
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Creating Long Term

and Short Term Goals
Strategy to analyse
problems in achieving
the goal

Effective Time
Knowledge Transaction
Management

Goal Oriented

Dividing the Work Working in Teams

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Guidance from Facilitator

Communication within the team

Keeping in Mind All Action points and strategy discussed with clients

Parties Involved Considering client’s requirements and Feedback

Sharing progress and problems with the team

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All decisions
Sharing the

Strategies
are made in
experience
team

to Customizing the
content
All possible
outcomes are
considered

overcome Defining the

Feedback is

Roadblocks
taken into
outcome
consideration

New methods
and approach
are applied
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Being A Team Player

• Communication and Collaboration

• Understanding your role
• Not uselessly interfering with other’s work
• Being accountable
• Being flexible
• Having a positive Attitude
• Believing and Investing in the team
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Having a good TAKE TIME TO SETTLE UNDERSTAND YOUR KEEP YOUR EMOTIONS DON’T BE VULNERABLE

relationship WORK UNDER CHECK

with your
supervisors
DON’T EXPECT PRAISE GET TO KNOW YOUR GET IN BEFORE AND
BOSS’S TEMPERAMENT LEAVE AFTER YOUR
AND COMMUNICATION SUPERVISOR
STYLE
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Having A Good Relationship with your supervisors

1 2 3 4 5 6 7
Be loyal Avoid too much Voice your Don’t hesitate to Meet the Deadlines Cross-check your Communicate
familiarity concerns give your inputs work through mail and
and suggestions official channel
wherever
necessary
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Effective
leadership
communication

This Photo by Unknown Author is licensed under CC BY-NC-ND

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poor communication can lead to low

morale, missed performance goals, and
even lost opportunities.
Harvard
Business
inadequate communication can cost
School says large companies an average of $64.2
million per year, while smaller
organizations are at risk of losing
$420,000 annually.
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Effective
Communicati
on helps the
leaders to

Leadership
Communication
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• Ability to Adapt Your Communication Style

• Active Listening
• Transparency
ESSENTIAL • Clarity
COMMUNICATION • Ability to Ask Open-Ended Questions
SKILLS FOR LEADERS • Empathy
• Open Body Language
• Receiving and Implementing Feedback
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Qualities of Competent:
lead by example Awareness
a Good and inspire

Leader
Channelizing
Exploration the Direction of
Work

Ability to make
Prioritizing the
decisions and
Work
take actions
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• Personalizing
• Forming a bond and sense
belongingness

Inclusive • Trust
• Creating a dialogue and listening
Approach • Assigning work effectively
• Connecting, Motivating and
Inspiring
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Emotionally Intelligent
Conversations
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Using verbal
and non-verbal
Language Skills
communication
effectively
Skills for
effective
communication
Understanding Having high
interpersonal emotional
dynamics intelligence
Skills to harness
• Understanding the historical, socio-
cultural context
• Use of appropriate idioms verbs and
phrases
• Use of suitable anecdotes
• Making conversation simple and
easy to understand
• Conflict Management
• Receptivity
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Receiving and Giving

Effective feedback
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Giving Effective
Feedback
• Prioritize your ideas
• Limit it to most important issues
• Don’t make it very personal
• Balance the content
• Be specific
• Be realistic
• Give it on time
• Be ready to offer help and
support
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Receiving effective
Feedback
• Listen to feedback given
• Be aware of your responses
• Be open
• Understand the message
• Reflect and make decisions
• Follow up
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Leadership is not a
position or a title, it's
An action and
example.
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Thank you