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USING FAMILY ORIENTATION IN THE CONFLICT RESOLUTION APPROACH
AMONG TEACHERS OF MSU-LANAO NORTE
AGRICULTURAL COLLEGE CAMPUS
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A Dissertation
Presented to the Faculty
of the Graduate School of Graduate Studies
La Salle University
Ozamiz City, Philippines
In Partial Fulfillment
of the Requirements for the Degree
Doctor of Philosophy in Education
Major in Educational Management
by
Rosalie P. Saycon
October 2011
ACKNOWLEDGEMENT
“Trust in the LORD….in all your ways, acknowledges Him, and
He shall direct your paths.”
-Proverbs 3:5-6
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With heartfelt and most humble gratitude, I thank the
Almighty God the Father, first for giving me this wonderful
life, second for sending us His Most Beloved Son Jesus
Christ who redeemed us from our transgressions with His most
precious blood.
Third, I thank God as He promises in His Word, “But
seek ye first the kingdom of God and His righteousness, and
all these things shall be added unto you”. He never failed
in providing me strength, courage, guidance, wisdom and
abundant blessings.
And finally, I want to thank Him for providing me the
following people who had served as my inspiration and
strength throughout this undertaking. They are:
Danilo D. Saycon, my husband, for giving me his
unconditional love, moral and financial support,
understanding on the pursuit of my dreams, and having been
my best friend for many years.
Dr. Denise Abao-Tan, my dissertation consultant, for
her untiring and valuable assistance for sharing willingly
her time and expertise in the development of this
manuscript.
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Dr. Maria Nancy Quinco-Cadosales, my adviser, for
believing in me and helping me realize my capabilities that
I myself have not known, for giving her words of
encouragement, inspiration and time spent in improving this
paper.
Br. Jaime M. Dalumpines FSC, EdD, Dr. Flordeliz J.
Ejercito, Dr. Emma O. Suana, and Dr. Rezyl R. Mallorca, who
served as panel of readers and who gave their profound
insights for this study.
Prof. Orlando A. Fernandez, OIC MSU-LNAC Supt., for his
heartfelt support in convincing the administration to allow
this study.
MSU-LNAC teachers, for actively participating and
lending me their precious time for interview and
conversation that provided necessary data for this study.
Mrs. Gloria E. Bandala, Mrs. Nelia M. Lanzaderas and
Prof. Ricardo R. Quidato, a true friend and a colleague, for
their prayers, words of inspiration, moral support and
lending me their precious time and a shoulder to cry on
during the days that I was down.
My dear children, Dianne, Donna, Dannicah, Dannielle
and Dee Arr, for being so kind enough to understand my
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absence at home, for inspiring me to do my best for their
future and for being my constant source of strength to
pursue my dreams.
Lastly, to my eldest sister, Hadja Fatima H. Benasing,
who had never stopped believing and trusting in me.
To you Abba Father, I owe the highest glory, praises and thanks for
the fulfillment of this paper!
D E D I C A T I O N
This paper is humbly dedicated to the very magnificent and powerful
Almighty God The Father
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For providing me strength, courage, divine guidance, wisdom and for leading me
continuously in the path that I should walk on and for inspiring me to share my
knowledge towards my educational journey!
To my Husband and children,
For being my constant source of strength and inspiration to pursue my dreams.
Rosalie Patay- Saycon
ABSTRACT
In many cases, have all been seen conflict in the
workplace just seems to be a fact of life. Situations were
different people with different goals and needs have come
into conflict. The fact that conflict exists; however, is
not necessarily a bad thing: As long as it is resolved
effectively, it can lead to personal and professional
growth. A lot of researchers from graduate studies had been
investigating towards conflict management among employee-
and-employer relation, but little is done with grounded
theory research with regard to a clear and coherent
theoretical framework that underpins the conflict resolution
approach among teachers here in the Philippines. A developed
grounded theory was designed to find out the conflict
resolution approach among diverse culture of teacher in MSU-
Lanao Norte Agricultural College. Forty-three faculty
members in both College and High School department, and 6
administrators employed in the MSU-LNAC were interviewed
over a period of four months. Interviews were analyzed using
the Pandit’s and Tan’s grounded theory methodology and the
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cross-analysis method. “Using family orientation in the
conflict resolution approach” was the central concern that
emerged. Two main processes have been identified and
discussed that enveloped an emerging substantive theory of
“Using family orientation in the conflict resolution
approach”. There were multi-distinct yet related categories
and processes that served as a grounded frame of reference
in which respondents do in resolving conflict. The following
related categories namely: 1) Set the Scene or Active
listening, 2) Gather Information, 3) Agree the Problem 4)
Brainstorm Possible Solutions and Verification. Using family
orientation in the conflict resolution approach was neither
unimaginative nor just cyclical in nature, it is experienced
and undergone by conflict resolvers with varying degree of
conflict management skills, principles depending on the
problem at hand, personal values, beliefs, culture and some
other factors. The theory proposes that respondents can be
classified as dependent, independent resolvers and a process
of change according to how they solve conflict at home and
in school organization using their family orientation.
Managed in the wrong way, real and legitimate differences
between people can quickly spiral out of control, resulting
in situations where co-operation breaks down and the team's
mission is threatened. This is particularly the case where
the wrong approaches to conflict resolution are used. To
calm these situations down, it helps to take a positive
approach to conflict resolution, where discussion is
courteous and non-confrontational, and the focus is on
issues rather than on individuals. If this is done, then, as
long as people listen carefully and explore facts, issues
and possible solutions properly, conflict can often be
resolved effectively. Over-all, the present study gives a
clearer picture on the processes teachers and administrators
undergo, the conflict resolution approach, and the role of
influence that their family orientation skills and other
intervening factors may play in their success or failure in
doing their task.
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TABLE OF CONTENTS
Title Page i
Approval Sheet ii
Acknowledgment iii
Dedication vi
Abstract vii
Table of Contents ix
List of Tables
List of Figures
Chapter
1 TECHNICAL LITERATURE AND THE RESEARCH
TAN/PANDIT’S Methodology 3
A Priori Constructs 5
The Problem 22
2 METHOD
The Research Design 23
The Research Setting 23
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Participants 26
Limitations of the Study 26
Data Sources 28
Research Instrument 29
Procedures 29
Data Analysis 30
Maintaining A Balance Objectivity 34
and Sensitivity
Measures of Good Grounded Theory 38
Ethical Considerations 40
References 42
Semi-Structured Interview Protocol 44
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List of Figures
1 The Interrelated Processes of
Data Collection, Data Ordering, and
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Data Analysis to Build Grounded Theory
2 The Paradigm Model
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3 Paradigm of the Process Employed
In this Study Based on Pandit & Tan’s
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Grounded Theory Methodology
4 Illustration of Coding Process
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Employ in this study
5 Constant Comparison Methods 34
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