SUMMER INTERNSHIP REPORT

Submitted by

AFRA SULTHANA M V

MES18MBA05

in partial fulfillment of the Requirements for the Award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

of Dr. APJ Abdul Kalam Technological University

MES COLLEGE OF ENGINEERING

KUTTIPPURAM
AUGUST 2019

DECLARATION
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I do hereby solemnly declare that the work presented in this report has been carried
out by me and has not been previously submitted to any other University/ College or
Organization for an academic qualification / certificate/ diploma or degree. The work I have
presented does not breach any existing copyright and no portion of this report is copied from
any work done earlier for a degree or otherwise. I further undertake to indemnify the
Department against any loss or damage arising from the breach of the foregoing obligations.

Place : Kuttipuram AFRA SULTHANA M V

Date : 16/07/2019

ACKNOWLEDGEMENT

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It is with a sense of gratitude, I acknowledge the efforts of entire hosts of well-wishers who
have in some way or other contributed in their own special ways to the success and
completion of this summer internship.

The internship opportunity I had with Aster MIMS, hospital was a great chance for learning
and professional development. Therefore, I consider myself as a very lucky individual as I
was provided with an opportunity to be a part of it. I am also grateful for having a chance to
meet so many wonderful people and professionals who led me through this internship period.

First of all, I express my sage sense of gratitude and indebtedness to our Principal, Dr.
Varadarajan, MES College OF Engineering and to Dr. V.A. SONNY, Head of the
Department , Department of Management Science, from the bottom of my heart, for their
immense support and faith.

I would also like to thank my internship guide at MESCE Dr. Bindu Anto, Assistant
Professor, of MBA department who has been very helpful in the completion of the
internship.

I would also like to express my deepest thanks to Mr. CM Nagkumar, Senior HR Manager
and Mrs. Seena, HR Executive for taking part in useful decision & giving necessary
guidance and advices. I choose this moment to acknowledge his contribution gratefully. I
express my thanks to the entire team of Aster MIMS hospital, for their entire support and
encouragement during the internship period.

Sincerely,
Place : Kuttipuram AFRA SULTHANA M V
Date : 16/07/2019

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TABLE OF CONTENTS

CHAPTER TITLE PAGE NO.

INTRODUCTION 5
CHAPTER 1
1.1 Objective of the Internship 7

1.2 Industry Analysis 7

ORGANIZATIONAL ANALYSIS 14

CHAPTER 2 2.1 Nature of the Organization 15

2.2 Mission, Vision & Values 19

2.3 Services of the Company 20

POSITIONING AND ROLE OF INTERN 28

3.1 Structure of the Office 29

CHAPTER 3
3.2 Details of the Role of the Intern and Various
Duties and Responsibilities Assigned within the 30
Aster MIMS

DETAILS ABOUT INTERNSHIP 31

CHAPTER 4
4.1 Weekly Activities / Progress Report 32

4.2 Learning from Internship 37

CONCLUSION 38
CHAPTER 5
REFERENCE 40

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CHAPTER 1
INTRODUCTION

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INTRODUCTION

Type of Company

The type of company that has been opted for the internship is a hospital.

Nature of Business

The nature of business is health care services that are being provided to the society.

Reference to Internship Acceptance Communication

The reference to internship acceptance communication was done with the manager of the
HR department of the organization.

Period of Internship

The period of internship was 45 days that is from 01st July 2019 to 14th August 2019.

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OBJECTIVE OF THE INTERNSHIP

 To work as an intern and to get familiarized in HR functions of the organization.

 To generalize with the study of the services that is being provided in the healthcare
industry.

INDUSTRY ANALYSIS

Healthcare industry

The healthcare industry (also called the medical industry or health economy) is an
aggregation and integration of sectors within the economic system that provides goods and
services to treat patients with curative, preventive, rehabilitative, and palliative care. It
includes the generation and commercialization of goods and services lending themselves to
maintaining and re-establishing health. The modern healthcare industry is divided into many
sectors and depends on interdisciplinary teams of trained professionals and paraprofessionals
to meet health needs of individuals and populations.

Health care industry in India

In between the 1950's and 1980's the Health care facilities and personnel increased
substantially, but gradually due to the fast population growth, the number of licensed medical
practitioners per 10,000 individuals had fallen in the 1980's to 3 per 10,000 from the 1981
level of 4 per 10,000. There were approximately ten hospital beds per 10,000 individuals in
1991. Primary health centers are majorly the cornerstone of the rural health care system.

In the year 1991, India constituted about 22,400 primary health centers, 11200 hospitals, and
27,400 dispensaries. Such facilities were the part of a tiered health care system which funnels
more difficult cases into urban hospitals while attempting to provide routine medical care to
the vast majority in the countryside. Primary health centers and sub-centers would majorly
rely on trained paramedics to meet most of their needs.

Indian healthcare industry operates in both of the private and public sectors. The public
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sectors are healthcare system consists of facilities run by the central and state governments.
The facilities are provided freely or at subsidized rates to lower income Families in rural and
urban areas. However, further the Indian healthcare industry is going through a growth phase
due to its healthy economy. As the country's middle class continues to grow this industry's
growth will increase. India's ever-growing middle class are able to afford quality healthcare.
With such an increased ability to pay for better healthcare, the demand for healthcare services
has grown from $4.8 billion in 1991 to $22.8 billion in 2001-2002. Today 50 million Indians
are able to afford western medicine and over 150 million have annual incomes of more than
1000 US dollars.

Indian health care industry growth story is moving ahead neck to neck with the pharmaceutical
industry & the software industry of the nation. There has been much done in the health care
sector for bringing the improvement like till date, approximately 12% of the scope offered by
the industry has been tapped. In the years to come the health care industry in India is reckoned
to be the engine of the Indian economy. Today the Health care industry in India is worth $17
billion and there are anticipation & expectation of it to grow by 13% every year. The health
care sector consists of health care instruments, health care in the retail market, hospitals
enrolled to the hospital networks.

Indian healthcare Industries include systems like Ayurveda and homeopathy which are
increasingly gaining prominence overseas. Another major area for investment in India is the
research industry of the Health Care. In India there is tremendous prospects with a huge talent
pool and the rise of biotechnology and bioinformatics. India is a rising and expanding
destination for medical tourism. With affordable medical expenses and a sound technology in
place goes good with the growing sector which would be bode well for the healthcare industry
in India.

Medicine as an organized entity first appeared 4000 years ago in the ancient region of
Southwest Asia known as Mesopotamia. Between the Tigris and Euphrates rivers, which
have their origin in Asia Minor and merge to flow into the Persian Gulf.
For Hundreds of years, the Greeks enjoyed the benefits of contact and cross fertilization of
ideas with numerous other ancient peoples, especially the Egyptians. Although patients were
treated by magic rituals and cures were related to miracles and divine intervention, the Greek

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recognized the natural causes of diseases and rational methods of healing were important.
Hippocrates is usually considered the personification of the rational non-religious approach to
medicine, and in 480 BC, he started to use auscultation, perform surgical operations and
provide historians with detailed records of his patients and descriptions of diseases ranging
from tuberculosis to ulcers. The temples of Saturn, Hygeia and Aesculapius, the Greek god of
medicine all served as both medical schools for practitioners and resting places for patients
under observation or treatment.

The Roman talent for organizations did not extent as readily to institutional care of the sick
and injured. Although infirmaries for the sick were established, it was only among the
military legions that a system for hospitalization was developed. After the injured were cared
for in field tents, the soldiers were moved to valetudinarians, a form of hospital erected in all
garrisons along the frontiers. Apparently those stone and wooden structures were carefully
planned and were stocked with instruments, supplies and medications. The decree of
Emperor Constantine in 335 AD closed the Aesculapia and stimulated the building of
Christian hospitals. Around 370AD St Basil of Caesarea established a religious foundation in
Cappadocia that includes a hospital, an isolation unit for those suffering from leprosy and
buildings to house the poor, the elderly and the sick.

Following this example similar hospitals were later built in the eastern part of the Roman
Empire. Another notable foundation was that of St Benedict at Monte Casino, founded early
in the 6th century, where the care of the sick was placed above and before every other
Christian duty. It was from this beginning that one of the first medical schools in Europe
ultimately grew at Salerno and was of high repute by the 11th Century. This example led to
the establishment of similar monastic infirmaries in the western part of the empire.

The development of efficient hospitals was an outstanding contribution of the Islamic

civilization. The Roman military hospitals and the few Christian hospitals were no match for
the number, organization and excellence of the Arabic hospitals. The Arab’s medical
inspiration came largely from the Persian Hospital in Djoundisabour (sixth century Turkey),
at which may of them studied. Returning to their homes, they founded institutions that were
remarkable for the times. During the time of Mohammed, a real system of hospitals was
developed. He was the first to order the establishment of small mobile military Bimaristan
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(hospital) .Asylums for the insane were founded ten centuries before they first appeared in
Europe. In addition, Islamic physicians were responsible for the establishment of Pharmacy
and chemistry as sciences. Some of the best known of the great hospitals in the middle Ages
were in Baghdad, Damascus and Cairo. In particular, the hospitals and medical schools of
Damascus had elegant rooms, an extensive library and a great reputation for its cuisine.
Separate wards were set aside for different diseases, such as fever, eye conditions, diarrhea,
wounds and gynecological disorders. Convalescing patients were separated from sicker
patients and provisions were made for ambulatory patients. Clinical reports of cases were
collected and used for teaching.

Employment opportunities

Indian Health Care Industry provides employment opportunities to as many as 4 million

people in the health care segment or other related sectors catering to the needs of the
medication. India has become one of the favorite for health care treatments which is owing to
the vast differences in medical expenses in western countries. Due to the Indian progressive
nature of the health care sector several foreign companies are intending to even invest in the
country. Health Care jobs are considered to be one among of the most noble career options
which is known to be the single largest profession all around the world.

There are numerous medical complexities and the need for advanced medical care have
necessitated the recruitment of qualified and experienced medical professionals in this field
such as doctors, physicians, medical assistants, radiologists, cardiologists, anesthesiologists,
and surgeons. There are immense opportunities for Doctors, Resident Doctors, Surgeons,
Physicians, and Physical Therapists & Dentists. Vital information on Hospitals are provided
by employment agencies who help people register as healthcare workers, Medical recruiting
agencies, travel & resettlement agencies and local recruiting.

Latest developments

As per the Department of Industrial Policy and Promotion (DIPP), the drugs and pharmaceuticals
sector has attracted FDI worth US$ 1.70 billion between from the year 2000 to the year 2010,
while hospitals and diagnostic centers have received FDI worth US$ 786.14 million in the same
period.
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 Majorly the Indian Health Care Industry and Fortis Hospitals plans to invest US$
53.7 million and plans to expand the facilities for the pan-India.
 Columbia Asia Group, which already has six hospitals in the country- Asia's leading
hospital chain, plans to ramp-up its operations in India by opening eight more multi-
specialty community hospitals with a total capacity of 800 beds by the year of mid-
2012. The total investment of US$ 177.1 million for the 14 hospitals.
 In Hyderabad, the Narayana Hrudayalaya has inaugurated the phase-I of the 5,000-
bed health city which is the Hub for the multinational corporations. The company
plans to expand its presence to seven more cities to take the total number of hospitals
to 14 in the next 2-3 years.
 Cochlear Ltd plans an Australian medical devices company to set up its wholly-
owned subsidiary in India, to provide better patient and product support. In next five
years the Company also plans to invest about US$ 15 million.

Government Initiatives

National Rural Health Mission (NRHM) has been launched in the year 2005 by the
Government. The main aim is to provide quality healthcare for all and there would be an
increase in the expenditure on healthcare from 0.9 % of GDP to 2-3 % of GDP by 2012.
According to Union Budget 2010-11 there is an increased allocation for Ministry of Health
and Family Welfare from US$ 4.2 billion in 2009-10 to US$ 4.8 billion in 2010-11.

 The priority of strengthening the PHCs for 24x7- today reported by the States there
are 8,755 24x7 PHCs having three nurses each by the government system.
 In the last two-and-a-half years there are more than 50 lakh women who have been
brought under the Janani Suraksha Yojana (JSY) for good institutional deliveries.
 There are 4,380 para medical staff having been appointed on contract and 6,232
doctors, 2,282 specialists, 11,537 staff nurses appointed on contract in the States
which could reduce the human resource gaps in many institutions.

 IPH standards have been finalized and a first grant of Rs. 20 lakh was made available
to all the District Hospitals in the country to improve their basic services, given the

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increased patient load due to JSY and other programmes.

Health care industry in Kerala

Kerala has to its credit a fairly developed healthcare infrastructure and Kerala has a long
history of organized health care. When the State was founded in 1956, the foundation for a
sound health care system had already been laid. Thereafter, there was remarkable growth and
expansion of government health services. The number of beds in government hospitals rose
from 13,000 in 1960 to 38,000 in 1996. The annual compound rate of government
expenditure on health during that period was higher than the compound rate of total
government expenditure and higher than the annual compound rate of growth of the state
domestic product .The easy accessibility and coverage of medical care facilities has played a
dominant role in shaping the health status of Kerala. Some of the hospitals in Kerala are more
than 50 years old. Health had been a major area of spending in the budget from early years in
Kerala.

The growth of health facilities in Kerala offers many lessons in development. The active role
of the state government has seen a key factor in the expansion of health care facilities. The
initial period of rapid growth in health facilities was dominated by the public sector up to the
1980s. By the mid 1980s because of fiscal and other problems, there was a slow down the
growth of government health institutions. This affected not only the growth in absolute
number of beds, but probably the maintenance of quality as well. However, by this time, the
private sector was paired for growth and it took the lead in the growth of health care facilities
in Kerala. The growth of the private sector in Kerala should not be seen as independent
phenomena. The public sector paved the way for its development by sensitizing the
population to the need for sophisticated care and creating demand. The government continues
to play leadership role in the training of all strata of health professionals, who are then largely
absorbed by the private sector. Factors outside the health field, such a growing income,
improvement of literacy and population ageing all contributed to this trend. Kerala knows for
its model of ‘Good Health at Low cost’ achieved through universal availability, accessibility
and performance of government healthcare delivery system to even poorer sections of the
society. Competition from govt. facilities often serves as an important factor in determining

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treatment cost in private hospitals.

Health care system

India has a universal health care system run by the constituent states and territories of India.
The Constitution charges every state with "raising the level of nutrition and the standard of
living of its people and the improvement of public health as among its primary duties". The
National Health Policy was endorsed by the Parliament of India in 1983 and updated in
2002.
Parallel to the public health sector, and indeed more popular than it, is the private medical
sector in India. Both urban and rural Indian households tend to use the private medical sector
more frequently than the public sector, as reflected in surveys. India has a life expectancy of
64/67 years (m/f), and an infant mortality rate of 46 per 1000 live births.

Public and private sector

According to National Family Health Survey-3, the private medical sector remains the
primary source of health care for 70% of households in urban areas and 63% of households in
rural areas. Reliance on public and private health care sector varies significantly between
states. Several reasons are cited for relying on private rather than public sector; the main
reason at the national level is poor quality of care in the public sector, with more than 57% of
households pointing to this as the reason for a preference for private health care. Other major
reasons are distance of the public sector facility, long wait times, and inconvenient hours of
operation.

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CHAPTER 2

ORGANIZATIONAL
ANALYSIS

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ASTER MIMS HOSPITAL

NATURE OF THE ORGANIZATION

Malabar Institute of Medical Sciences Ltd (MIMS), the well-acclaimed health enterprise and
one of the leading healthcare systems in Malabar, assures comprehensive health care services
with a global standard. The 600-bedded multispecialty hospital is renowned for its excellent
medical expertise, nursing care and quality diagnostic services. By focusing on the idea of
caring mission with a global vision, Aster MIMS stresses on improving the health of the
community by setting up the standard of excellence in medical education, research and
clinical care. Aiming a patient- centric care, the hospital is utilizing enhanced lifesaving
technologies for leveraging the level of cure.

The Concept

“Aster MIMS, a NABH accredited hospital is a 673-bedded multi-specialty care center

delivering an entire range of preventive, acute and outpatient services. The hospital, located in
the heart of city of Kozhikode in Kerala is ideal for people seeking treatment from various
ailments, not only because of its superiority in infrastructure but also because of its
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commitment in operating with the highest standards of safety, cleanliness, integrity and
honesty. There is absolutely no substitute for good health, and health of the people is the first
priority for Aster MIMS.

With Level IV Trauma Care center, Advanced Interventional Radiology, sophisticated

intensive care facilities and the best blood bank in the district, thanks to its component
separation facility feature, MIMS continuously strives to provide the best all-round care. All
the care centers in the hospital are fully equipped with the latest technological brilliance
aiding in complete and comprehensive treatment of patients.”

Accreditation information

Aster MIMS is the first hospital in Kerala to receive National Accreditation Board for
Hospitals and Health Care Providers (NABH) accreditation. There are more than 100 full time
doctors practicing in various departments at present. MIMS was accredited for a three-year
period recently, making it the first hospital to receive NABH accreditation for a third time.
The hospital maintains international standards in nursing care, diagnostic services and medical
expertise.

Features

 Over a hundred medical professionals as full-time doctors

 First multi-specialty hospital in the country to gain NABH accreditation
 Level IV Trauma care facility
 One of the Intensive care facilities in the country
 Blood Bank with component separation facility
 The first Cochlear Implant Clinic in the State of Kerala
 Advanced Interventional Radiology
 State of the art Nuclear Medicine Department
 Round the clock availability of Interventional Cardiologists for
Primary angioplasty
 24-hour availability of Neurologists for thrombolysis in stroke

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 Integrated MIMS Academy with DNB, nursing and paramedical courses
Profile of chairman

Dr. Azad Moopen

A doctor, businessman, philanthropist, educationist and visionary, Dr. Azad Moopen is the
founder of Aster DM Healthcare – the fastest growing healthcare group in the GCC and
Africa. A gold medalist in MBBS with MD in General Medicine, Dr.Azad Moopen worked as
a lecturer in Calicut Medical College before relocating to Dubai. And began his incredible
journey, from a single-doctor clinic to a healthcare empire that’s worth more than USD 1.1
Billion now. Operating under the brand names Aster, Medcare, Access, MIMS (Malabar
Institute of Medical Sciences) and DM WIMS (Waynad Institute of Medical Sciences), the
group employs over 13,000 people and has 290 facilities including hospitals, clinics and
pharmacies that provide world-class medical care to millions of people every year.

A philanthropist who has pledged 20% of his wealth for the well-being of those in need, he
has initiated several innovative corporate social responsibility programmes through
Dr.Moopen’s Foundation and DM Foundation. These programmes, which primarily focus on
healthcare, include free rural health camps, free community dialysis centres, mobile clinics
for early diseases detection and cancer screening units, cardiac care and cardiac surgeries for
adults and children and village adoptions for empowerment of women and children.

The founder of DM WIMS – a medical college of international standards and MIMS

Academy Trust – an institution that provides medical education to over 1000 students
through courses ranging from Post-Graduation to Diploma, he promotes quality education,
which he believes is the foundation of a better society and in turn, a better future.

Dr. Azad Moopen is also the Chairman of Credence School, Dubai, Vice Chairman of three
schools in Saudi Arabia and SAFI (Social Advancement Foundation of India), Executive
Trustee of the Horizon International School - Calicut and founder of MA Moopen Memorial
School for Special Needs for the differently abled.

The country honoured Dr. Azad Moopen with Padma Shri in the year 2011 for his
distinguished services to the society. He has also received Pravasiya Bharati Samman from
the Government of India, Best Doctor Award instituted by the Government of Kerala, Arab
Health Award and the prestigious Arabian Business Achievement Award for his outstanding

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contributions to the healthcare industry in the Middle East.

Directors Board

 Dr.Azad Moopen – Chairman

 Dr. M. Ali – Vice Chairman
 Mr. U Basheer – Whole Time Director

Directors

 Engr. Salahuddin M
 Engr. Abdurahman K P
 Mr. Syed Khalil S M
 Mr. Kuttan Malattiri
 Mr. Wilson T J
 Mr. Abdul Wahab P.V
 Engr. Ahamed Moopan
 Engr. Anoop Moopan
 Mr. Sharfulddeen V K
 Dr. Hamza P M
 Dr. Ismail K.M.
 Mr. Jaleel M.C.
 Dr. Pakkar Koya
 Mr. Saidalavi Koya Thangal
 Dr. Salim A.R
 Mr. Sreenath Reddy
 Mrs. Nazeera Azad
 Mr. Rashid Aslam

Aster MIMS Kottakkal Team

 Chief Executive Officer - Mr. Nithyananda

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 Chief of Medical Services - Dr. Shaji K R
 Deputy Chief of Medical Services - Dr. Hari.P.S
 Senior Manager Operations - Mr. Noushad C H
 Senior Manager HR - Mr. C M Nag kumar
 Manager Business Development - Mr. Sumesh Nair
 Manager Finance - Mr. Vinod M E

MISSION AND VISION

MISSION

1. Provide comprehensive caring and cost effective medical treatment of global

standards, through a team of highly qualified and committed medical professionals with
state of the art medical equipments.

2. Improve in medical education and research with an aim of keeping abreast with
developments in the field of modern medicine.

3. Nurture rapport among the medical fraternity with due respect to other systems of
medicine

4. Ensure ethical practices of medicine upholding the philosophy that profit must be a
byproduct rather than aim in the field of health care.

5. Fulfill the social responsibility to the under privileged by providing free and
subsidized medical treatment.

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VISION

To establish a medical institute of international standard for comprehensive health care to

the people as a caring mission with a global vision.

SERVICES OF THE ASTER MIMS KOTTAKKAL

Super Specialty

 Nephrology

The Department of Nephrology gives comprehensive care to patients with

various sorts of renal (kidney) ailments. Chronic and acute renal sicknesses brought about by
diabetes mellitus, infections, stone diseases, hypertension, inherited ailment and toxic
substances are analyzed and overseen. Patients with a serious level of kidney issues can't have
an agreeable existence with drugs and dietary confinements alone. They require a treatment
methodology known as dialysis, a technique to refine the blood by evacuating dangerous
substances. In this best in class facilities patients are consistently checked by current electronic
gadgets to give smooth and agreeable treatment with an incredibly decreased danger of
complications.

The dialysis specialists work intimately with the nephrologists, the nurses who are
highly trained, and medical social laborers to give quality care. There are facilities for
plasmapheresis, which is a method to expel poisons and undesirable proteins from the blood
of patients who have auto-immune ailments.

 Neurosciences

The Department of Neurosciences mainly focuses on four segments that provide

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state-of-the-art facilities that make us proud to be the best service providers globally. Our
Neurology department consolidates test and clinical research. A significant number of the
clinicians in this manner invest energy in both situations, and there is a consistent association
amongst Neurology and Brain center. Its numerous methods incorporate hereditary reviews,
drugs trials, patient management, and additionally many related experimental activities on cell
and molecular biology.
Our world renowned neurosurgeons has real interests in acute head injury, growing new
strategies for bedside patient checking, glioma biology and treatment, brain hemorrhage, the
flow of the blood-brain barrier, and novel techniques for imaging the damaged brain.

 Gastro Intestinal Sciences

The department work for the prevention, diagnosis and treatment of diseases of
digestive tract and liver by integrating novel models of healthcare delivery with innovative
programs in clinical and basic research. This encloses Wireless Capsule Endoscopy, Double
Balloon Enteroscopy, diagnostic and therapeutic endoscopic ultrasound and esophageal
manometry, apart from routine upper and lower GI endoscopic. The domain becomes
complete with the establishment of Hepatology Clinic and Liver Transplantation program.
What make it more special are the services of the Medical GE team of three consultant
Gastroenterologists that is available round the clock.

 Pulmonology

Comprehensive pulmonary solution programs incorporate the best treatment for

particular diseases, for example, asthma, sleep disordered breathing, chronic obstructive
pulmonary diseases, interstitial lung ailments, occupational lung diseases, cystic fibrosis,
pulmonary rehabilitation, tuberculosis, smoke cessation program and lung cancers. Our
diagnostic facilities provide state-of-the-art features that pulmonary function test, allergy
testing, exercise testing, diffusion studies, BAL and endobronchial stenting, spiral and higher
resolution CT imaging guided biopsies, flexible video bronchoscopy examination, ventilation
perfusion checks for pulmonary embolism and thoracoscopic methods. The department
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provides facilities for examination and administration of a wide range of infective and non-
infective pulmonary diseases. The Department of Pulmonology is one of the biggest
pulmonology administrations in the region, we watch over more than thousands of patients
every month and perform more than hundreds of surgeries every year. Our multidisciplinary
groups of on-staff pediatric pulmonologists, pulmonary nurses, nutritionists, nurse
practitioners, respiratory and physical advisors analyzes and look after children and adults
with various pulmonary issue. We likewise work intimately with other departments to
arrange the care of children with multi-system medical issues.

Rheumatology
Patients with stiffness in the joints and having any sort of confusion in the tissues
and bones, including musculo‐skeletal torment can visit a Rheumatologist to preclude joint
pain or to get convenient treatment. Aster MIMS Kottakkal has the most inclining imaging
hardware like birefringent polarizing microscope, Ultrasonography, C‐Arm and
Capillaroscopy to make precise diagnosis.

Multi-Speciality

 Anesthesiology
The Department of Anesthesiology, Perioperative and Pain Medicine at Aster
MIMS Kottakkal lead creative research, encourage a safe institutional culture, and
improve the wellbeing and prosperity of the children and families globally.
Our multidisciplinary group of doctors, nurses, nurse anesthetists and different
clinicians is centered exclusively on the care of children and adults. We tailor the
procedures and equipments we use for critical care of children and physiology,
enhancing safety while limiting distress in a most comfortable manner.

 Cardio Vascular and thoracic Surgery

The department of CVTS performs both open heart and other thoracic surgical systems.
Open heart surgical strategies incorporate the vast majority of the congenital cardiovascular
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abnormalities like ASD with PAPVC, repair of atrial septal imperfections, related valvular
inconsistencies, endocardial cushion defects and ventricular septal deformities. Surgical
aptitude, nature of care and determination to patient education are hallmarks of cardiac,
vascular and thoracic surgery at Aster MIMS Kottakkal.
Our group of surgeons and nurses work intimately with different divisions of cardiology,
anesthesiology and Vascular imaging to give the state-of-the-art, secure, elevated quality, and the
most advanced surgery for our patients.

 Cardiology
Our main goal is to give the most ideal care to all patients with cardiovascular illness, make
critical disclosures that advantage patients and offer the best training for cardiology and
subspecialty personnel. Department of Cardiology at Aster MIMS Kottakkal has been placed
with the many Premier Cardiac establishments. We focus on delivering the best services in a
most echonoc and affordable way to the patients. The Department of Cardiac Sciences has all
around best, experienced and skills doctors, department staff members and super specialty
infrastructure to provide world class treatment to our patients.

 Dental Surgery
The genuine secret to our prosperity is our viable utilization of our group. With access to
various dental, surgical, and medical facilities and specialties, our patients have just to stroll a
few doors down for a special consultation instead of making a trip to another office over the
city or state. The Department has a dedicated group of doctors, trained assistants and effective
lab staff to guarantee that the patients outwit treatment. We give an extensive variety of oral
care, running from routine dental exams to complex reconstruction surgery and specialty
dental services. Our exceptionally talented multidisciplinary staff works dedicatedly with the
patients to resuscitate, revive and restore their smiles, however, the current dental, oral or
maxillofacial conditions that may have influenced them.

 Dermatology

Dermatologists at Aster MIMS Kottakkal have the skill to treat a wide range of conditions

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extending from basic skin issues like eczemas, acne, psoriasis, leprosy, vitiligo, viral, fungal
and normal bacterial conditions, nail disorders, regular hair issue like baldness, hair loss, a
wide range of hypersensitivities to skin diseases. The department additionally gives care for
patients with sexually transmitted ailments and HIV.

 Emergency Medicine

The Department of Emergency Medicine gives care to the unhealthy adults and children
in a patient and family-focused atmosphere. The department handles crisis cases from all
through world. The multidisciplinary benefit works intimately with the medical and surgical
divisions to advance the care and results of patients of any age.

 Endocrinology
The department boasts state-of-the-art diagnostic and therapeutic technologies including
glucometer rental system, continuous glucose monitoring system, insulin infusion pump and
DEXA bone densitometry, helping for the effective diagnosis and treatment of disorders
such as diabetes, thyroid disorders, obesity, irregular menstruation, osteoporosis, infertility and
recurring kidney stones. Besides, our endocrinologists hold expertise in treating conditions
such as pituitary and adrenal disorders, growth and pubertal problems in children and calcium-
related problems.

 ENT

The Department of Otorhinolaryngology (ENT) is a standout amongst the most very

much outfitted departments with experienced staff and instruments. Otorhinolaryngology is
not only subject to routine evaluation outdoor and conservative management as it used to be
previously. The division has balanced well with the headway of medical innovation. With the
coming of current telescopes, working magnifying lens and lasers, the department now
handles different ear-nose-throat and neck issue effectively and correctly

 General Medicine

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Our team of general physicians in the department excels in providing complete range of
health support to patients of all ages, ensuring timely treatment to them by referring to the
concerned departments. The clinical acumen of the doctors here is supported by a modernized
laboratory that helps for quick diagnosis of diseases

 General Surgery
The general surgeons at Aster MIMS Kotttakkal give life-saving strategies
consistently, for example, appendectomy, curative tumor surgery and splenectomy. We see the
delight in our patient's face when we disclose to them that the bosom sore is kind, and endure
and comfort them when it isn't.

 Obstetrics and Gynaecology

The Department of Obstetrics and Gynecology involves an extremely skilled and
multidisciplinary group of scientists, specialists and clinicians. The infertility treatment
facilities abide with the advanced and international treatment plan to bless a family with a
child. We give gynecologic services that incorporate menopause, gynecologic oncology
including fibroids, PMS, urogynecology and pelvic reproduction surgery, polycystic ovary
disorder (PCOS), and vulvar vaginal maladies

 Oncology
Areas includes Medical Oncology, Paediatric Oncology and management of hematological
malignancies.
 Orthopedics
The Department of Orthopedic Surgery at Aster MIMS Kottakkal gives master treatment to all
parts of musculoskeletal wounds including inpatient and outpatient surgical care,
rehabilitation, and orthotics and prosthetics

 Paediatric Surgery
This encompasses congenital disorders (birth disorders), infective, traumatic and neoplastic
conditions, which need surgery such as, cleft lip and palate, anomalies of the ano-rectum,
kidney, ureter and bladder, hypospadias, anomalies of the gastro intestinal system, etc. In
addition to these minimally invasive surgery techniques, the department also runs an antenatal
counseling clinic where pregnant mothers with abnormalities of the foetus detected before
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delivery are , investigated and counseled about the baby, its overall prognosis, management
etc.

 Paediatrics and Neonatology

The mission of this division is to give clinical care to an adequate number of newborn
children and grown up children to fulfill its exploration and instructive objectives. The
department offers extraordinary clinical support and medical care, which is made conceivable
by a very much trained group of pediatricians, neonatologists and pediatric intensive care
doctors, capably bolstered by nurses who are specialty trained.

 Psychiatry
The Department of Psychiatry at Aster MIMS Kottakkal, provides comprehensive mental
health care of international standards, with the help of experienced psychiatrists and
counselors. The team is specialized in treating various mental illnesses, psychiatric conditions,
, providing counseling, resolving cognitive behavior therapy, premarital, marriage and post
marital issues.
 Radiology
The Department of Radiology at Aster MIMS, Kottakkal, provides diagnostic and
consultative radiologic services using the state-of-the-art equipments. Our radiologists, have
good clinical acumen, radiological judgement and are skilled in aiding the clinician with
difficult image guided procedures. The team of highly trained technologists, share a
commitment to personalized care. The department is open 24 x 7 for all routine and
emergency services.
 Urology
The Department of Urology offers state-of-the-art facilities for the analysis and treatment of
genitourinary issues in adults and children. A highly qualified and experienced group of
urologists and urology surgeons are accessible 24 hours a day. The most advanced cutting
edge innovation and equipments are accessible to subspecialises in the fields of Pediatric
Urology, Laparoscopic Urology, Endourology, Uro-oncology, Andrology, Neuro-urology,
Female Urology and Reconstructive Urology
Nursing
Nurses in ASTER MIMS kottakkal play a vibrant and pivotal role in the care and
management of patients and family. We are proud of the high quality nursing care provided at
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ASTER MIMS kottakkal. Being the largest group of healthcare professionals at ASTER
MIMS kottakkal ,our nurses involvement is critical in representing the values and fulfilling the
vision and mission of our organization.Our passionate staff of trained and dedicated nurses
exhibit professionalism,team work and respect in a dynamic patient care setting,providing
round the clock service through comprehensive nursing care for individuals of all
ages,families,groups and communities required.
 Lab Services
Lab services at your doorstep: We provide services of 24/7 collection of blood sample if you are
located within a 5 KM radius of the hospital
 24/7 Pharmacy
We undertake round the clock delivery of medicines at your doorstep ifyou are located within a 5
KM radius of the hospital.
 Physiotherapist at home

After a major surgery or accident, the patient often requires physiotherapy to get back to
normal movement and routine. Aster MIMS kottakkal offers physiotherapist services at home.
 24 hours cafeteria

You may have to come to the hospital at odd hours, or remain there for hours,
especially if the patient is in a critical condition or admitted. For your convenience, we have a
cafeteria that serves refreshments round the clock

 Mobile ICU
If a patient is in a very critical condition, even carrying them to the hospital is risky.
To minimize risk to the patient, we have ambulances that are fully equipped to function like an
ICU – the care starts the moment the patient is picked up.

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CHAPTER 3

POSITIONING AND ROLE

OF INTERN

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STRUCTURE OF THE OFFICE

SENIOR HR MANAGER

Mr. CM Nagkumar

HUMAN RESOURCE HUMAN RESOURCE

EXECUTIVES INTERN

Mrs. Seena Afra Sulthana

Mrs. Chinchu
Fawas K P
Mr. Shahir
Vijisha

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DETAILS ABOUT THE ROLE OF THE INTERN AND THE
VARIOUS DUTIES AND RESPONSIBILITIES ASSIGNED
WITHIN THE ASTER MIMS

Duties and Responsibilities Assigned

• Conducted an Workload Analysis
• Prepared a presentation on the basis of workload Analysis
• Data Entry
• To find the Revenue and Number of issues of Pharmacy
• To find the Revenue and Number of Samples of Lab
• Assist the employees to do the satisfaction survey.
• I Have also been assigned for most of the clerical works that includes scanning and filing of
the documents and dealing with the phone calls.

Department Allotted and Reporting

 The department allotted to me was the HR department.

 I had to report on the daily basis either to the HR Manager Mr. CM.Nagkumar

Brief Detailing of the Internship

The internship was done for 45 days which started from 01st July 2019 to 14th August
2019 at Aster Hospital which is situated in Kottakkal. Malabar Institute of Medical Sciences
Ltd (MIMS), the well-acclaimed health enterprise and one of the leading healthcare
systems in Malabar, assures comprehensive health care services with a global standard.
I had been given the duties and responsibilities that should be undertaken by a usual
HR Executive. As a result, it enabled me to understand and study the whole working of
the HR Department in the organization. I had the accountability to report on the daily basis
either to the HR Manager Mr.CM.Nagkumar. The immense support given by the
colleagues helped to complete my internship in a better manner.

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CHAPTER 4

DETAILS ABOUT
INTERNSHIP

WEEKLY ACTIVITY / PROGRESS REPORT

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1. Dated from: 01st July 2019 Dated to:10th July 2019

Date Time Work assigned Work completed Observation

1-7-2019 9.00-4.00 Joining formalities and Completed joining Recollected hr

Monday meeting with hr formalities and theories and got
manager. attended the overview about
meeting. mims.
2-7-2019 9.00-4.00 Filing various documents Ordered various Understand the
Tuesday files. order of the
files.

3-7-2019 9.00-4.00 Visiting operation Understood Learning.

Wednesday department. operational depart
mental activities
4-7-2019 9.00-4.00 Find project topic for Selected project How science
Thursday science exhibition and topic and create related with hr
create ppt ppt

5-7-2019 9.00-4.00 Present project in science Presented project in How to influence

Friday exhibition. science exhibition. the public.

6-7-2019 9.00-4.00 Present project in science Presented project in How to influence

Saturday exhibition. science exhibition. the public.

8-7-2019 9.00-4.00 Checking files of staff Checked files Accuracy.

Monday nurse.

9-7-2019 9.00-4.00 Assist training programme Assisted and Coordination

Tuesday of employees attended training
. section of
employees.

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10-7-2019 9.00-4.00 Checking files of Checked files of learning
Wednesday technicians and collect technicians and
materials from store collected materials
Dept

2. Dated from: 11th July 2019 Dated to: 17th July 2019

12-7-2019 9.00-4.00 Edit the ppt Edited the ppt Learning

Friday

13-7-2019 9.00-4.00 Presentation of project Presented the Learning.

Saturday project

15-7-2019 9.00-4.00 Write birthday cards of Written birthday Employee

Monday employees and meet coo cards and met coo satisfaction

16-7-2019 9.00-4.00 Assigned project topic Prepared ppt Learning

Tuesday of telephone
etiquette.
17-7-2019 9.00-4.00 Presentation of project Presented the Learning
Wednesday project

3.Dated from:18th July 2019 Dated to: 24th July 2019

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Date Time Work assigned Work completed Observation

18-7-2019 9.00-4.00 Study about Studied psycho Learning.

Thursday Psychometric test metric test

19-7-2019 9.00-4.00 Assigned project on Created ppt Learning.

Friday psychometric test

20-7-2019 9.00-4.00 Presentation of project Presented the Learning.

Saturday project

22-7-2019 9.00-4.00 Prepare questionnaire Prepared Employee

Monday for FIRO-B test and questionnaire Behaviour.
MBTI model

23-7-2019 9.00-4.00 Edit the questionnaire Edited the Learning.

Tuesday questionnaire

24-7-2019 9.00-4.00 Rearrange the files Rearranged the Ordering.

Wednesday of staff nurses in new files of staff nurses
order

3. Dated from: 25th July 2019 Dated to: 31st July 2019

Date & Day Time Task Assigned Task Completed Observation

25th July 2019 9.00-4.00 Find out the reasons Completed the Effective
Thursday for taking overtime task and reported utilization of
by the doctors in to COO human resources
emergency
department

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26th July 2019 9.00-4.00 To schedule the Scheduled and To prepare the
Friday timings of doctors’ in reported to COO duty timings
ED department

27th July 2019 9.00-4.00 Rearranging and Rearranged Verification of

Saturday checking the files files
of staff nurse for
the purpose of
auditing
29 th
July2019 9.00-4.00 Rearranging and Rearranged Verification of
Monday checking the files files
of staff nurse for
the purpose of
auditing

30th July2019 9.00-4.00 Documentation of Printed all required To prepare a

Tuesday salary certificates salary certificates salary certificate
31st July2019 9.00-4.00 Verification of Verified Verifying
Wednesday documents technical documents
staff

4. Dated from: 01st August 2019 Dated to: 07th August 2019

Date & Day Time Task Assigned Task Completed Observation

01st Aug 2019 9.00-4.00 Coordinating Coordinated To coordinate a

Thursday training and training program
orientation
program for
employees

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02nd Aug2019 9.00-4.00 Prepare a Prepared Analyze employee
Friday sample questionnaire behavior by FIRO-B
questionnaire for Test
FIRO-B test

03rd Aug 2019 9.00-4.00 Prepare a Prepared Analyze employee

Saturday sample questionnaire behavior by MBTI Test
questionnaire for
MBTI test

05th Aug 2019 9.00-4.00 Sick leave

Monday

06th Aug 2019 9.00-4.00 sick leave

Tuesday

07th Aug 2019 9.00-4.00 Conduct FIRO-B Conducted Analyze the behavior
Wednesday test on HR
Manager

5. Dated from: 8th August 2019 Dated to: 14th August 2019

Date & Day Time Task Assigned Task Completed Observation

8thth August 9.00-4.00 Conduct employee Conducted Communicating

2019 engagement survey with the
Thursday employees to do a
task
9th August 9.00-4.00 Conduct employee Conducted Communicating
2019 Friday engagement survey with the
employees to do a
task
10th August 9.00-4.00 Assist the HR Assisted the HR Interview
2019 executives to conduct executives to procedures
Saturday the interview conduct the
interview

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12th August 9.00-4.00 Documentation of Documented Documentation
2019 Monday newly joined procedures
employees
13 August
th
9.00-4.00 Documentation of Documented Documented
2019 Tuesday newly joined procedures
employees

14th August 9.00-4.00 Conduct employee Conducted Communicating

2019 engagement survey with the
Wednesday employees to do a
task

LEARNING FROM INTERNSHIP

 Learned the different roles of an HR executive in a hospital.

 Learned the various functions undertaken by the Human Resource Department

specifically in a Hospital.
 Learned whether how the Human Resource Department analyses and controls the
employees.
 Practically learned the importance of Training and Motivation for employees in
an organizational set up.
 Learned the overall functions performed in a hospital.

 The overall knowledge that I have gained from the internship is that it has
helped me to understand about the working of an HR department of an
organization and also helped me in providing more knowledge about the duties
and responsibilities of an HR executive.

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CHAPTER 5

CONCLUSION AND
REFERENCE

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CONCLUSION

Aster MIMS Kottakkal is an NABH accredited multi-specialty hospital that delivers a

comprehensive range of preventive, acute and outpatient services. The hospital, located in
downtown Kottakkal in Kerala is ideal for people seeking treatment for various ailments,
because of its excellent infrastructure and commitment to maintain the highest standards of
safety, cleanliness, integrity and honesty. Good health is an unquestionably imperative
requirement of all people, and it is the first priority at Aster MIMS Kottakkal. With cutting
edge technology and top- notch facilities for Trauma Care, Intensive Care and more, Aster
MIMS Kottakkal continuously strives to provide holistic care to patients. All the care centres
in the hospital are equipped with the latest technology that aids us in providing excellent
comprehensive treatment to patients.

From the internship of 45 days I have learned different roles of an HR executive in a

real life work environment. I have understood the duties and responsibilities that has to be
done by an HR Executive and also the work that has to be done by them which helps in the
better functioning of an organization as the HR department is the heart of the whole
organization. I have also understood the key roles of HR department in ensuring the smooth
work flow and providing better customer experience.

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REFERENCE
1. C M NAGKUMAR

SENIOR HR MANAGER

ASTER MIMS

KOTTAKKAL

2. MRS. SEENA PANICKER

HR EXECUTIVE

ASTER MIMS
KOTTAKKAL

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