Niramaya Scheme Guidelines

National Trust
Scheme Guidelines

Niramaya
Health Insurance Scheme

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Niramaya Scheme Guidelines

Table of Contents
Abbreviations 4

1 Niramaya 6

1.1 Objective 6
1.2 Scheme Description 6
1.3 Funding Pattern 6
1.4 Eligibility Criteria 7
1.5 Processes 7
1.5.1 PwD Enrolment by RO (first approval) process 9
1.5.2 Scheme Renewal 10
1.5.3 Claim Process 10

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Niramaya Scheme Guidelines

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Niramaya Scheme Guidelines

Abbreviations

Abbreviation Description

APL Above Poverty Line

ADL Activities for Daily Living
BPL Below Poverty Line Limit set by respective state government
Children with Autism, Cerebral palsy, Mental Retardation and Multiple
CwD Disabilities
DD Demand Draft
DC District Collector
DM District Magistrate
IT Return Income Tax Return
KPI Key Performance Indicators
LG Legal Guardianship
LLC Local Level Committee
LIG Low Income Group
Above LIG People with above LIG limit
NGO Non-Government Organisation
OPE Out of pocket expenses
Person with Autism, Cerebral palsy, Mental Retardation and Multiple
PwD Disabilities
PwD Act 1995 Person with Disability Act 1995
RO Registered Organisation
RCI Rehabilitation Council of India
SE Special Education
SNAC State Nodal Agency Centre
NT or National Trust The National Trust

Description of Terms
Term Description
Low Income Group BPL limit set by the state + additional 50% of BPL Limit of that state
Guradian appointed by the Local Level Committee as per the "The National
Legal Guardian Trust Act 1999"
CwD Child with disabilities covered under National Trust below the age of 10
Disability covered under the
National Trust Act Autism, Cerebral palsy, Mental Retardation and Multiple Disabilities
Finance Department Internal Finance Department of National Trust

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Niramaya Scheme Guidelines

Disclaimer:

 National Trust reserves the right to modify the objective, scheme description and/or any other details
specific to the scheme at any point of time without notification.
 It is the responsibility of the RO to achieve the objectives of the scheme via the support of National
Trust and by their own resources.
 RO can avail multiple schemes from National Trust and can also open up multiple centres for running
different schemes.
 ROs are expected to strictly adhere to all the timelines mentioned in each step of the processes.
However, in case of any of any failure in doing so, National Trust reserves the right to reconsider the
further action to be taken, provided the RO submits a reasonable explanation for the delay.
 National Trust reserves the right to evaluate the scheme once in every 3 years
 National Trust reserves the right to discontinue, postpone or withheld sanction of the scheme
considering the availability of finances
 This scheme shall be governed and construed in accordance with the laws of India and shall be subject
to the exclusive jurisdiction of the courts of New Delhi only

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Niramaya Scheme Guidelines

1 Niramaya
Health Insurance Scheme

1.1 Objective
The objective of Niramaya scheme is to provide affordable Health Insurance to persons with Autism, Cerebral
Palsy, Mental Retardation and Multiple Disabilities.

1.2 Scheme Description

The scheme envisages delivering comprehensive cover which will

• Have a single premium across age band

• Provide same coverage irrespective of the type of disability covered under the National Trust Act
• Insurance cover upto Rs.1.0 lakh
• All persons with disabilities under the National Trust Actwith valid disability certificate will be
eligible and included

The scheme will be available in the entire country except J&K. The scheme further envisages that there shall be

• Services ranging from regular Medical Checkup to Hospitalization, Therapy to Corrective Surgery,
Transportation as per the benefit chart issued/revised by National Trust which maybe revised from
time to time
• No pre-insurance medical tests
• Reimbursement of claims in case of OPD services and treatment through non-empanelled hospitals
• Treatment can be taken from hospitals as specified by National Trust

1.3 Funding Pattern

All enrolled beneficiaries will get a health insurance cover of upto Rs.1.0 lakh.

Funds allocated under each of the above mentioned heads is as follows:

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Niramaya Scheme Guidelines

Niramaya' Health Insurance Scheme Revised Benefit Chart

On Reimbursement Basis only (w.e.f. April, 2015)

Sub- Over all Limit of
Section Detail Sub Limit
Section Section
I Over all Limit of Hospitalization 70,000/-
Corrective Surgeries for existing Disability
A 40,000/-
including congenital disability
B Non- Surgical/ Hospitalization 15,000/-
Surgery to prevent further aggravation of
C 15,000/-
disability
II Overall Limit for Out Patient Department (OPD) 14,500/-
OPD treatment including the medicines,
A 8,000/-
pathology, diagnostic tests, etc.
Regular Medical checkup for non-ailing
B 4,000/-
disabled
C Dental Preventive Dentistry 2,500/-
Ongoing Therapies to reduce impact of disability and disability related
III 10,000/-
complications
IV Alternative Medicine 4,500/-

V Transportation costs 1,000/-

OVERALL LIMIT OF THE COVERAGE FOR A PERSON: Rs.1,00,000/-

The sub-allocation outlined above may undergo an annual alteration based on the agreement between the
National Trust and the Insurance Provider and will be notified on the website.

1.4 Eligibility Criteria

All PwDs who have at least one of the disabilities under the National Trust Act, 1999 with valid disability
certificate are eligible to apply for the scheme.

1.5 Processes
This section describes the processes that should be followed with respect to Niramayascheme:

1. Enrolment of PwD forNiramaya

2. Claim settlement

Please note that every year the process shall be specified by NT which reserves the right to change it without
prior notification.

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Niramaya Scheme Guidelines

Following figure depicts the complete process flow for Niramayascheme:

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Niramaya Scheme Guidelines

1.5.1 PwDEnrolmentby RO (first approval) process

PwD enrolment process defines the steps to be followed while enrolling for Niramaya for the first time. It also
details out the required information and documents at each step and timelines for various activity wherever
applicable.

Any eligible person can apply for enrolment under the Scheme in the prescribed format through the nearest
organization registered with the National Trust or to any other agencies specially entrusted in this regard by the
National Trust at any time during the year. The PwD will be responsible for paying the application fee as
applicable and the RO will be entitled to INR 40 payable by National Trust per form for processing.

STEP 1. Parents/guardian of the PwD will visit the nearest RO for Niramaya enrolment with required
documents (as detailed in Step 2)
STEP 2. The RO will follow the process detailed below for enrolment of the PwD:

- RO to send the online application form/proposal

- Fill up the Niramayaapplication form online and upload the scanned documents as
requiredafter verification of originals
- Submit the duly filled in form on the National Trust portal
- Pay the application fees online (as detailed in the table)

The following table details the application fee and supporting documents for each category
of PwDs.

PwD Category Enrolment Fee Required Documents

(In Rs)

BPL 250 - Disability certificate issued from the District

Hospital or appropriate Government authority
-BPL card
-Address Proof
APL (if family 250 - Disability certificate issued from the District
income up to Hospital or appropriate Government authority
INR 15,000/- -Address Proof
PM) - Income certificate of the parent/guardian
competent authority as issued by the State
APL (if family 500 - Disability certificate issued by the competent
incomeaboveINR authority as issued by the State
15,000/- PM) -Address Proof

Note: Documents received without application fees shall not be entertained

STEP 3. After National Trust receives the application form and the documents, these are checked for
completion. However, if there is any missing information or wrongly submitted information
which needs to be submitted again, the RO is given 15 days’ timeto submit it again.
STEP 4. On successful enrolment and approval, Health ID No. /card will be issued to each beneficiary.
Communication to RO by National Trust shall be done within 30 days of the point of receipt of
final documents.
STEP 5. Enrolment is completed the Health ID card is uploaded online and can be downloaded by the
beneficiary online or through RO.

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Niramaya Scheme Guidelines

1.5.2 Scheme Renewal

The Niramaya scheme is valid till March 31st of the financial year in which enrolment is undertaken.
Beneficiaries are expected to renew the scheme three months prior to expiry to continue availing the scheme. In
case of APL category (family income above Rs.15000 pa), the parent/guardian of the beneficiary can renew the
scheme online by logging on to the Niramaya website (http://niramayascheme.com/niramaya). In case of APL
(family income upto Rs.15000 pa)/BPL, the parent/guardian of the beneficiary will have to revisit the RO for
renewal through the process outlined below:

STEP 1. Parents/guardian of the PwD will visit the nearest RO for Niramaya renewal
with required documents (as detailed in Step 2)
STEP 2. The RO will follow the process detailed below for renewal of the PwD:

- RO to verify the validity of documents (outlined in the table given below)

- Clickon the renewal link on the Niramaya website
- Pay the application fees online (as detailed in the table)

PwD Category Renewal Fee Required Documents

(In Rs)

BPL o -BPL card

-Address Proof (in case of change of address)
APL (if family 250 -Address Proof (in case of change of address)
income up to - Income certificate of the parent/guardian
INR 15,000/- competent authority as issued by the State
PM)
APL (if family 500 - No documents required
income above
INR 15,000/-
PM)

STEP 3. After receipt of payment, the RO/beneficiary will be notified of the renewal for another year
through the website.

1.5.3 Claim Process

All claims for settlement under Niramaya have to be submitted to the centres of the insurance provider in the
prescribed Claim Form along with relevant vouchers / bills, etc. (preferably within 30 days of treatment) or
discharge from hospital. The claim form can be downloaded from the website or collected at the local SNAC and
reimbursement can be sought through the following process:

STEP 1. Beneficiaries to download the claim form from www.niramayascheme.com

STEP 2. Submit the filled claim form along with complete supporting documents* (medical bills,
hospitalization report, discharge card etc.) and submit it to the regional centres of the
insurance provider.
STEP 3. The insurance provider will verify the documents and transfer the approved claim to the given
bank account as per IRDA guidelines.

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Niramaya Scheme Guidelines

*Documents required to be submitted at the time of claim:

(a) Copy of Niramaya card or mention Health ID No.

(b) Attested copy of Disability Certificate.
(c) All original prescription papers given by the doctor.
(d) All original bills of Hospital / Medicine / Doctor fee / Therapy fee /
Conveyance etc.
(e) All reports in original*
(f) Complete bank details of Beneficiary : Account No. / Bank Name / Branch /
IFSC Code / Name of Account Holder.

*can vary according to the req. of the Insurance Provider/TPA

Key Performance Indicators

All Registered Organizations are encouraged to ensure that the beneficiaries they cater to other all other
National Trust schemes are enrolled under Niramaya. Further, the following stakeholders are expected to
follow the following KPIs:

KPI Name KPI Description Target Documents required

1. Turnaround Time taken for the Within 30 days of  In case of approval, the Health
time for the National Trust to release the receipt of ID must be uploaded on the
application the Health ID to the application website within 30 days of
applicant receipt of application
 In case of rejection, the reason
must be conveyed to the
applicant. If the reason is
‘incomplete documents’, the
National Trust must convey
the list of missing documents
to the applicant and allow him
or her 15 days to furnish it

2. Niramaya Overview of Niramaya to Biannual report  Niramaya Status Report

Status Report be released by the to be released by detailing the following:
National Trust official the National - Number of applications
and Insurance Provider Trust in received, approved and
responsible for the September and rejected
scheme to understand its March for each - Reasons for rejection, in
functioning (minimum financial year case of any
500 words) - Heads under which
applications were received
- Difficulties in process (if
any)

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Niramaya Scheme Guidelines

Grievance Redressal

In case the RO or the PwD faces any issues with regards to the scheme, the RO or the PwD can either login the
issue in the Grievance redressal system in the website or can contact the concerned official or CEO of National
Trust on the office phone number.

EscalationMatrix

If any time limit as mentioned in this document is exceeded by National Trust, then the RO or the PwD or
family or guardian of PwD can escalate it to the CEO of National Trust. If the matter is not closed within a
reasonable amount of time by the CEO of National Trust, RO or the PwD or family or guardian of PwD can
further escalate the matter to the Chairperson of the Board of National Trust.

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