AMIT ARGAL

Mobile: 7880550446/9307952564
E-Mail: [email protected]

Result-oriented Healthcare Administrator, seeking challenging assignments in Business

Development /Hospital Operations Hospital Marketing/Health Insurance /Networking/
Liaisoning / Claim Coordination & Rural Business.

PROFILE SUMMARY
 A seasoned MHA (Hospital Administration) professional with nearly 14years of experience
with specialization in Marketing & Operations.
 Extensive experience in Marketing & Operations of Hospitals, conceptualizing and
implementing SOPs, driving process improvement, optimizing resource utilization and driving
operations
 Demonstrated capabilities in policy designing, project management, budgetary control, vendor
negotiations, procurement, program development and facility expansion
 Expertise in managing business demand by balancing client delivery, revenue growth and
effective risk management; adept in setting effective goals aiming for better quality, escalating
processes, high speed & efficiency
 An enterprising leader with strong analytical, communication and interpersonal skills;
exhibited skills in relationship management with abilities to cut across the organizational
levels & accomplish targets

CORE COMPETENCIES
Hospital Marketing/ Operations/ Administration/ Insurance & TPA Management/ Networking/
Corporate relation/ Government Liasoning / New Business Development/Project Implementation/
Claims Coordination/ Customer Service.
ORGANISATIONAL EXPERIENCE
PRESENTLY WORKING IN REGENCY HEALTH CARE, KANPUR (UP) AS HEAD
OPERATION.
APRIL 2019 TO TILL DATE.
 Spearheading Operations of a 65 bedded super specialty tertiary care Gastro & Oncology hospital
associated with Regency Health Care, Kanpur (UP).
 Lead the Strategy to execution, spanning various admin domains & business development verticals.
 Ability to inspire self and others towards establishing & achieving group goals by providing a clear
vision, positive attitude towards work & fostering a healthy team spirit.
 Supporting & coordinating with top of the order Consultants on full time exclusive retainer
relationship.
 Service Excellence with the most modern and exclusive equipments.
 Bettering the KPI’s (Key Performance Indicators) through standardization of critical processes, System
and process conceptualization, introduction and implementation.
 Improvement in patient feedback & service excellence audit scores.

 Achieve excellence in Clinical Quality Metrics.

 Ensure Compliance of the clinical & non clinical quality protocols influencing the performance of
the unit and quality indicators.
 Create excellence in Environmental & Social Governance Metrics.

 Accreditation documentation and process implementation.

 Closure of internal & external Audit Observations.

 Cost & financial management, pricing restructuring, Optimization of revenue stream ratios.

 Ensuring statutory compliance & risk management across medical & non medical areas - liaison
with external agencies, Govt. authorities & officers, for sanctions and approvals.
 Active in formulating Operational guidelines & SOP’s for the unit.

 Lead various hospital development committees like HIC, Safety, POSH etc.

 Monitor & consistently achieve targeted EBITA, ARPOB, ALOS, Bed mix, Payer mix etc.

 Over head management by optimal utilization of available resources.

 Complete Facility Management - Support & Directions for Engineering Services.

 Management of Equipment, Assets - AMC, Insurance & Claims. Vendor Management.

 Relationship Management (External and Internal) resulting business expansion.

 Instilled efficiency in Security & HK services.

 Mentoring marketing team for PR, CSR, Media Management, Business expansion etc.

 Supply Chain Management and achieve the targeted parameters in inventory.

 Business Reviews to the top management through various meetings & presentations.

 Budgeting, CAPEX planning & allocation for the unit.

 Monitor the Receivables parameters and lead the team for the timely closure.

 Lead HRM functions in alignment with Business Strategies, Performance Management Incentive
& Reward determination. Continuous Employee communication & motivation. Attrition &
Retention Management. Employee Learning, Engagement & Retention.

 Maintenance of good industrial relations through prompt employee grievance handling, introduction
& administration of participative schemes, practices etc.

WORKED AS DGM – CORPORATE AND OPERATION AT MADURAI IN PREETHI

HOSPITALS (P) LTD.L (300 BEDDED MULTI SPECIALTY HOSPITAL, AT MADURAI
(TAMIL NADU)
HIGHLIGHTS:- (MAY 2018 TO MARCH 2019)

 Taking care of the day to day Administration and Operation work of the Hospital.
 To shoulder any other responsibilities assigned by the Management.
 Checking of Billing of TPA/ Insurance / Empanelment Patients.
 Ensuring quality of the services delivered to the patients.
 Handling any Grievances related to the Patient services.
 Conducting Daily Morning meeting with all the Deptt Head.
 Responsible for the branding and marketing activities of the hospital.
 To explore new geographical areas for customer target for hospital.
 Accountable for the phase wise Marketing Strategies Plan.
 Responsible for the new tie up of the hospital with PSU’s, Pvt Insurance companies, corporate,
TPA located at Madurai or Tamilnadu.
 Responsible for referral sales through the team of Marketing Executives.
 Handled and monitored all activities related to the Marketing

WORKED AS A DGM CORPORATE SALES & OPERATIONS AT VIVEKANANDA

HOSPITAL, DURGAPUR (W.B)
HIGHLIGHT (SEP 2016 TO APRIL 2018)
 Working as a DGM Corporate sales & Operations as well as in charge Head of Operations
Department where I handle all the operations department staffs/ Patient care staffs /
Admission/reception / Emergency / Billing / TPA desk / Corporate desk / Security / Facility
Manager / Housekeeping and overall administration of the Hospital.
 Managing the strategic and day-to-day operations of all medical and patient related departments,
ensuring that all such departments are fully and comprehensively staffed to the possible extent and
liaising with and supervising all such department staff to ensure delivery of medical services of
high quality.
 The above will be done in collaboration and with the help of all Departmental Heads. 
 Will be responsible for operational excellence of all patient related departments viz. Reception
(OPD, IPD, TPA & Health Check-up desks), Nursing, Medical, Bio-medical & House-keeping.
 Responsible for streamlining all operational protocols & processes in above said departments.
 Controlling and monitoring of all departmental heads.
 Training of all department staff for skill and knowledge up gradation.
 Scheduling & conducting hospital committee meetings as per need.
 To establish and review periodically manpower planning and to ensure required manpower on
board.
 To ensure proper and timely servicing/maintenance of medical equipments. Wherever needed,
annual maintenance contracts/service contracts to be made with suitable agencies and to be
monitored for effective servicing/maintenance.
 To maintain and monitor patient related hospital statistics and other relevant data and to report the
same to the management.
 To shoulder any other responsibilities assigned by management.
 Responsible for the Institutional and Industrial sales development.
 Will be responsible for Establishing business & service partners and carry product demonstrations
 Have explored all the opportunities in the following areas in various institutions like Defence,
Railways, DGH, Ministry of Health, WHO, SAIL etc.

WORKED WITH PARAS HMRI HOSPITAL (UNIT OF PARAS HEALTH CARE

PVT LTD) PATNA AS MANAGER MARKETING (SEPTEMBER 2015 TO AUG
2016)

HIGHLIGHTS:
 To formulate brand plan and propose various Marketing strategies in accordance to corporate
policy for hospital brand.
 To take care of all the publishing material of the hospital namely: information booklet,
leaflets, handbills, brochure, and other related materials. These shall include the content,
design, creativity and proof – reading etc.
 To plan various activities as per the phase wise Marketing Strategic plans.
 To execute the various activities planned as per the phase wise Marketing plans for example,
CMES, Workshops Camps, Patient Education Program, Life – Style Management Program
Etc.
 To carry out Research activity related to marketing plan evolved.
 To explore newer geographical area new markets, for customer target for hospital.
 To explore new product feasibility for business plan.
 To do regular fieldwork to understand and develop sound marketing plan.
 Monthly detailed report of the activity should be submitted to the management.
 Weekly progress report should be submitted in brief to management about the activities
assigned.
 Support in all marketing purposes to the Head Marketing.
 Responsible for the supervise billing as per the corporate tie up and follow up for the smooth
fund flow.

WORKED WITH APOLLO MUNICH HEALTH INSURANCE COMPANY LTD.

AS STATE HEAD (MANAGER-GOVERNMENT PARTNERSHIP/LIASONING),
LUCKNOW AND AGRA (OCT 2011 TO JULY 2015)

HIGHLIGHTS:
 Responsible for supporting Kisan credit card (KCC) holders Personal Accidental Scheme
sales through better coordination with Canara bank branches, in Agra Circle office.
 Relationship Management with all rural branches of Canara Bank.
 Conduct camps in villages for creating awareness regarding Personal Accident policy for KCC
card holders.
 Responsible for time to time training to Canara Bank (Chanel Partner) staff members for
Personnel Accident insurance products.
 Also during my tenure Accountable for implementation of RSBY Project across Bihar with
additional accountability of business development, tendering, liaison with govt. & district
administration.
 Instrumental in planning & organizing projects involving determining resource requirements,
assigning individual responsibilities, managing operations, reviewing deliverables prepared by
team, reporting and forecasting.
 Actively involved in managing overall operations involving identification of resources,
undertaking utilization & profitability analysis, initiating tie-ups, managing claims, supervising
Health Claim transactions, networking with hospitals, finalizing vendors, setting up of kiosks,
etc.
 Accountable for monitoring performance of vendors, analyzing trends and providing feedback
to reduce errors; also involved in evaluation of quality of services provided by the network
hospitals
 Played a key role in controlling TAT of claims transactions and ensured timely release of
payments (within 21 days).
 Ensured strict compliance with the organization's project management guidelines; promptly
resolved conflicts within the project or between cross-functional teams.

WORKED WITH ICICI LOMBARD, LUCKNOW / PATNA AS CUSTOMER

SERVICE MANAGER (JUN’08 – FEB’11)

HIGHLIGHTS:

 Networking of the hospitals for the retail; policy at Lucknow and Kanpur region.
 Generating business through health care products.
 Coordinated “RastriyaSwasthyaBimaYojana’’ across various districts of Bihar such
asMadhubani, Samastipur, Jamui, Sheikhpura, Lakhisarai, Gopalganj, Saran, Banka, Siwan and
Supaul (Bihar)
 Developed strong network with hospitals for empanelment under retail policies of ICICI
Lombard.
 Executed a state & central govt. project “RastriyaSwasthyaBimaYojana” in Sonipat, Panipat,
Karnal Districts in Haryana.
 Liaised closely with State and Central Government officers; also liaised with TPA (Third party
Administration) for proper functioning of the scheme.
 Functioned as State Coordinator for Haryana, Western UP and Uttarakhand under Weavers
Policy & Artisans Policy.
 Ensured proper investigation of suspected IPD or OPD cases for prevention of the fraud under
Govt. Health schemes.

PREVIOUS EXPERIENCE
WORKED WITH MEDICA SYNERGIE PVT. LTD., MEDICA NORTH BENGAL
CLINIC, SILIGURI (W.B.) AS SENIOR EXECUTIVE OPERATION & MANAGEMENT.
JAN’08 – JUN’08
 Responsible for Patient Care services.
 Taking Care of Quality Services.
Responsible for Documents/filing
  Planning ,developing and implementing systems and process as per the SOPs of the Hospital.
Responsible for smooth operations towards patient satisfaction.
 Ensure patient satisfaction through providing them quality of services.

WORKED WITH MAX HEALTH CARE, MAX SUPER SPECIALTY HOSPITAL, NEW
DELHI AS SENIOR PATIENT CARE EXECUTIVE. FEB’06 – JAN’08 WITH

 Responsible for day-to day- operations of the hospital, taking care of the OPD billings,
coordination with Third party administrator(TPA), handling team of 8 to 12 Patient care
coordinators. Handling day to day functions of the IPD as well as OPD of the Hospital

INDUSTRIAL TRAINING
Organisation : Batra Hospital & Medical Research Centre, New Delhi
Role : Executive trainee - Marketing
Duration : 3 months

Responsibilities :
 Successfully organised camps at Xansa Software Ltd., NOIDA and Stri Shakti Camp
(Govt. of Delhi Health Scheme),MadanpurKhadar, Delhi .
 Organised Health Check up Camp for "KailashMansarovarYatris" 2005 (empanelled
with ITBP) and Hospital empanelment of "Mother Dairy", Delhi.
 Strong exposure of dealing with foreign patients (mainly from Fizi, Afghanistan).
 Played a key role in promoting "Neighborhood Health Checkup Scheme"

EDUCATION
 MHA (Master of Hospital Administration) from Institute of Management Studies,
DAVV, Indore in 2006.
 Bachelor of Hospital Administration from Institute of Management Studies, DAVV,
Indore in 2004

INDUSTRIAL PROJECTS
 Study of Human Resource Department at Gujarat Research and Medical Institute,
Rajasthan Hospital, Ahmadabad, Gujarat in 2003
 Study of Various Functions by Contractual Manpower Engaged at Lucknow& Uttar
Pradesh Purva Sainik Kalyan Nigam Ltd., Lucknow with respect to the cost incurred at
Sanjay Gandhi Post Graduate Institute of Medical Sciences (SGPGIMS), Lucknow in
2002

CONFERENCES & WORKSHOPS ATTENDED

 Workshop on Hospital Waste Management by Academy of Hospital Administration,
Regional Chapter, Lucknow
 National Conference of Hospital Administration "PRABANDHANAM" organized by
Institute of Management Studies, DAVV, Indore in 2002 and 2004
 National Workshop on "Bio-Medical Waste" and "Presented Paper" on "Bio-Medical
Hazards" by Choithram Hospital and Research Centre, Indore
 Nursing Administration Seminar organised by SGPGIMS, Lucknow; served as Member
of Organizing Committee
 HYURISKO (Cultural Feast of IMS, DAVV) in 2002, 2003, 2004, and 2006;served as
Member of Organizing Committee
IT SKILLS
 Proficient in MS Office (Word, Excel & PowerPoint) and Internet Applications.

PERSONAL DETAILS
Date of Birth : 4th January 1982
Address : Kalyanpur, Kanpur (UP)
Language Known : English and Hindi