Marketing Process

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Marketing

Process

PARAMJIT SHARMA
Marketing
Process

1 Traditional Physical Process Sequence

2 Value Creation & Delivery Sequence

PARAMJIT SHARMA
Marketing
Process

Traditional View

Economies Marked By Shortages

Consumers are not Fussy about


Quality
Features
Styles
Will not work in Competitive Economy

PARAMJIT SHARMA
Marketing
Process

TRADITIONAL VIEW

Make the Product Sell The Product

MAKE ADV DIST Service


DESIGN PROCURE Price

PARAMJIT SHARMA
Marketing
Process

Value Delivery Sequence

1 Choosing the value- home work

2 Providing The Value

3Communicating The Value

PARAMJIT SHARMA
Marketing
Process

Value Delivery Sequence

1 Choosing the value- home work

• Segmentation
• Targeting
• Positioning

PARAMJIT SHARMA
Marketing
Process

Value Delivery Sequence

2 Providing The Value

• Product Development
• Service Development
• Pricing
• Sourcing
• Making
• Distributing
• Servicing

PARAMJIT SHARMA
Marketing
Process

Value Delivery Sequence

3 Communicating The Value

•Sales Force
•Sales Promotion
•Advertising

PARAMJIT SHARMA
Marketing
Process Value Delivery Sequence

Choosing Value

Segmentation Targeting Positioning

Providing Value
Product Service
Devp Devlp
Pricing Sourcing Making Dist Servicing

Communicating The Value

Sales Sales Advert-


Force Promotion -ising
PARAMJIT SHARMA
Marketing
Process
Japanese Have 5 Zero Concepts

1 zero customer feed back time


2 Zero product Improvement Time
3 Zero Purchasing Time
4 Zero Set Up Time
5 Zero Defects

PARAMJIT SHARMA

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