INTRODUCTION:

A. Name and General Location

Name of the hotel - City Garden Suites

Address of the hotel - 1158 A. Mabini St., Ermita, Manila

Telephone Number - (632) 536-1451 to 59

Facsimile - (632) 524-4844

Domestic Toll-Free - 1-800-1-888-6789

Email Address - [email protected]

Website - www. citygardensuites.com

Hotel Manager - Ellen B. Mendoza

Location Map

City Garden Suites is located in Manila's busiest district the Malate area,

conveniently walking distance to malls, restaurant, and bars.

B. General Philosophy
Mission Statement

To operate a profitable and growing world class standard chain of hotels by

providing quality facilities and personalized services; thus giving our clients value for

money and highest degree of satisfaction.

Vision Statement

A well established and most preferred chain of standard Filipino hotels known for

its unique world class facilities and services committed to the pursuit of excellent in

satisfying the needs of its clients.

Quality Policy

City Garden Suites is committed to provide high level of customer satisfaction

and offering guests value for money thru continuously improved world class quality

facilities and services rendered by professional and friendly staff and accordance with

hotel and industry standard.

In support with this commitment, it aims;

1. To deliver the warm of Filipino hospitality to guest.

2. To continuously improved quality services thru a responsive feedback

mechanism.

3. To select, develop and maintain, competent human resource.

4. To attain organization unity and effectiveness.

5. To maintain clean, safe and secure facilities and environment.

6. To upgrade facilities and to achieve world class standards.

7. To maintain and continuously improved the quality management system.

A. Ownership/ Management
City Garden Suites is owned by the executive vice-president of the hotel, Ms.

Jeanette L. Macasieb. The General Manager of City Garden Suites is Ms. Ellen B.

Mendoza.

B. Organizational Chart

JEANETTE L.
MACASIEB
Executive Vice-President

ELLEN B. MENDOZA
General Manager

CARMEN B. BOQUILA ARISTEDES S. SENA REENA V. MANGOBA ERIC I. MENDOZA

THEOBILL B.TALAMOR GEORGE I. ELMER B. RICK P. BALDERAMA BONIFACIO M.

ME-ANN P. CAPARAS
HRD Assistant

C. Facilities, no. of F & B outlets, name & type

Business Center
The Business Center offers an extensive range of services covering professional

secretarial assistance, courier and messengerial service, e-mail and internet access,

photocopying, printing and scanning. Business center professionals will be on hand as

well when the guests needs assistance for tours and packages, passporting and airline

ticketing or reconfirmation. Transportation services and arrangements are also handled

for the convenience of the guests.

Guest Rooms

City Garden Suites Manila offers 143 guestrooms each elegantly designed to

cater to every individual needs. Each room are equipped with wireless internet

connection, cable TV, kitchenette and other features that is a necessity to every

discerning guests that will suit their taste and meet their requirements. All guest rooms

are inclusive of free breakfast.

Standard Room
Standard room offers two single size beds and can accommodate a maximum of

two adults and children below 12 years old are free of charge.

Superior Room

This spacious room is equipped with one double size bed. Superior room

accommodates up to 2 persons.

Deluxe Room
Deluxe room creates a splendor atmosphere with the modern inspired designs

ensuring truly authentic experience. Deluxe rooms features one double size and a

single size bed. Breakfast inclusive up to double occupancy rate. Maximum of 3 adults

may occupy this room.

One Bedroom Suite

One bedroom suite features separate bedroom from the receiving room. Choice

between One Double and a Single size bed or One Double bed, bath and toilet with a

choice of bath tub or walk-in shower, Cable TV, Wireless internet connection, DVD

player, Fully air-conditioned, Electronic safe and Coffee/Tea making facility. Breakfast

inclusive up to double occupancy rate. Maximum of 3 adults may occupy this room

Junior Suite
Junior Suite features separate bedroom from the kitchenette. Complete cooking

and dining facility. Choice between One Double and a Single size bed or One Double

bed, bath and toilet with a choice of bath tub or walk-in shower, Cable TV, Wireless

internet connection, Fully airconditioned, DVD player, Electronic safe and Coffee/Tea

making facility.

Penthouse A

Penthouse A is equipped with separate master bedroom from the kitchenette and

the receiving area. Complete cooking and dining facility. Two Queen size beds, bath

and toilet with complete amenities, Cable TV, Wireless internet connection, Spacious

lounge, Fully airconditioned, DVD player, Garden veranda with the city view, Electronic

Safe and Coffee/Tea making facility and is inclusive of breakfast.

From the privacy of your sea facing terrace, Penthouse B is perfect to watch the

setting sun sinks in the sea. Penthouse B features separate master bedroom from the

kitchenette and the receiving area. Complete cooking and dining facility. Queen size

bed, bath and toilet with complete amenities, Separate Guest toilet room, Cable TV,

Wireless internet connection, Fully air-conditioned, Garden veranda with the ocean

view, Electronic safe and Coffee/Tea making facility.

Café Miranda

Café Miranda, the hotel’s main restaurant offers variety of local and international

cuisine. Located at the ground floor of the hotel, season-inspired dishes are available to
make your dining experience an enjoyable one. Daily buffet breakfast is available from

6:00 am to 10:00 am. Wide selections of local and international dishes are carefully

prepared by our internationally trained chef who will be at hand for your suggestions.

Lobby Bar

Relax and unwind with friends at the lobby bar where various refreshing drinks

are being offered. Wide array of wine selections and champagnes are available at your

disposal. Our friendly and efficient bartenders will surprise you with their own

concoctions of mixed drinks and cocktails.

Room Service

For guests who wish to dine in yet want to feel the privacy and cozy atmosphere

of their room, they can avail of Room service up to 12:00 midnight. It also offers
selection of freshly made Japanese items which are available in individual servings or

value combinations.

Function Rooms/Meeting and Banquets

Conference Type Room Banquet Type Room

A wide range of state-of-the-art meeting facilities, and exceptional City Garden

Suites service, the City Garden Suites is the ideal choice for your meeting or social

occasion in Manila. Experience the most of the exquisite dining options, luxurious event

spaces, and attentive service.

It is complete with state-of-the-art audio-visual facilities to meet the specific

requirements of its clients, may it be wedding reception, debut party, baptismal

celebration, seminar or business conference.

The hotel has three elegant function rooms named after some exotic flowers in a

garden: Lily, Lilac, Lavender and Lotus (three function rooms combined) that could host

a group of as minimum as fifty persons up to maximum of 250 persons.

D. Outstanding characteristics of the establishment

The outstanding characteristic of this establishment is they provide accommodations

with complete amenities in affordable prices. They cater to the needs of business or
leisure travelers who want to be pampered in long hours of travel and to feel at home

while away from their home. They satisfy the needs and expectations of their guests by

giving the services they deserve, having well trained, attentive, respectful staffs is the

key to satisfaction of the guests and success of the business. They also offer different

services that a guest is looking for such as Foreign Currency Exchange, Laundry and

Dry Services, Airport Transfer, Tour and Ticketing Transfers, In Room Massage

Services, Luggage Storage, Hotel Safety Deposit Box and 24 Hours Security Services.

The outstanding characteristic of City Garden Suites is its cleanliness and

unsullied beauty. The hotel ensures that its facilities are suitably maintained in its

outstanding condition as well as consistency in creating fresh, clean and homey

atmosphere as to add-on to the luxuries and convenience that a guest could rarely

acquire in a standard hotel. With its mission and vision as the guiding principles, guests

and clients can be assured that quality service, value for money, comfort, convenience

and total customer satisfaction is guaranteed at all times.