Written by Jason Grills, Customer Service Expert
Updated: 6 Nov, 2025
Imagine a world where your customers never have to wait for assistance from a human agent. They ask a question, and instantly, an AI-powered assistant responds with the exact solution they need. This is what a knowledge base chatbot does. It uses your existing content, such as FAQs, guides, and manuals to deliver precise, 24/7...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 3 Nov, 2025
After working with chatbots for half a decade, I’ve learned that even the most advanced AI can fall short if it doesn’t get what people are really saying. That’s where chatbot intents take the lead. They’re what help a bot move from just answering questions to actually understanding user goals and context. When I built...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 8 Aug, 2025
As our customer base grew, I saw a clear pattern—our support team was answering the same questions repeatedly. Common queries like:• “What’s your pricing?”• “How do I reset my password?”• “How do I get started with your product?” They were simple questions, but time-consuming. We tried using rule-based bots, but they lacked context and failed...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 4 Aug, 2025
As someone closely associated with the manufacturing industry, I know the constant struggles —endless customer inquiries, supply chain delays, bulk order requests, and missed vendor communications. Managing all this manually slows things down. Thankfully, here’s where AI chatbots for the manufacturing industry can simplify things. These powerful bots can do wonders for your manufacturing business—automate...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 26 Feb, 2025
We all know how stressful dealing with insurance can be—endless paperwork, long waits, and policies that leave you scratching your head. But here’s the good news: insurance chatbots are here to change that! These bots can be designed to help answer questions right away, guide customers through claims, and even give personalized quotes—without the headache. ...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 5 Mar, 2025
“Input received. Processing request.“– Nothing kills a conversation faster than a robotic chatbot response. We’ve all experienced it, trying to get quick help but only to receive stiff, unnatural replies that feel anything but human. To keep users engaged, you need to make your chatbot sound natural—like a real conversation, not a scripted bot. The...
Chatbots are becoming increasingly common in our daily lives, but how much do you really know about these virtual assistants? If terms like “machine learning” and “conversational AI” leave you scratching your head, you’re not alone! Whether you’re a newbie or experienced in the chatbot world, these chatbot terminologies are crucial for a smoother implementation...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 6 Nov, 2025
You’re chatting with a bot, sharing personal details, and suddenly you think—how safe is this conversation? It’s a question we all should ask. After all, chatbot security is critical as these digital assistants handle sensitive details like passwords, credit card numbers, and personal data. So, how do we make sure our chats stay private and...
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 31 Jul, 2025
Imagine you’re browsing a website, and a chatbot pops up to help. But the moment you start typing, it either fumbles your request or goes silent. Frustrating, right? That’s exactly the problem chatbot testing solves. By thoroughly testing your chatbot, you can ensure it functions smoothly, delivers relevant responses, and provides a seamless user experience....
Written by ProProfs Editorial Team, Customer Service & Engagement Experts
Updated: 5 Mar, 2025
When customers interact with your chatbot, do they feel like they are talking to a robot rather than a helpful assistant? This can be a frustrating experience for both the customer and you. However, the good news is that it doesn’t have to be that way! A chatbot persona is the solution to making online...
