Optum, Inc. and its affiliated companies (collectively, “Optum”) strive to support the consumer service experience and is committed to complying with all applicable federal and state laws. It is the policy and intent of Optum to comply with all applicable Do Not Call (“DNC”) laws and regulations. This document sets forth Optum’s policy with regard to compliance with state and national do-not-call rules, and the establishment and maintenance of an internal do-not-call list (“IDNC”).
Optum indefinitely prohibits the placement of any telemarketing calls to any consumer properly registered on the National Do Not Call Registry ("NDNC"), so long as the registration has not been cancelled by the consumer or removed by the NDNC administrator. This does not apply to consumers who have provided their prior express consent, or prior express written consent, as applicable, to be contacted.
Optum maintains a company-specific IDNC and will honor any request to be placed on the IDNC within a reasonable time of such request, not to exceed ten (10) business days from the date of such request. Each entry on the IDNC will be maintained for at least five (5) years or until the requestor makes a request to be removed from the IDNC or provides a new consent to be called. If a consumer changes their telephone number or adds an additional telephone number, it is their duty to provide Optum with their new telephone number to replace or supplement the phone number previously placed on the IDNC to prevent calls to that number.
If a consumer wishes to be added to Optum’s IDNC, they may do so by calling Consumer Affairs at 1-888-445-8745. Consumers can also reach out via mail to Consumer Affairs at 11000 Optum Circle, Eden Prairie, MN 55344.
Please note that Optum’s IDNC restricts calls from Optum only that are subject to the applicable federal and state laws, so consumers may continue to receive calls that are not subject to applicable federal and state laws, or from other companies that are not affiliated with Optum. Consumers should visit www.donotcall.gov to add their number to the NDNC.