When I booked a premium economy ticket. I then had to pay $100+ to book my seat.
Boarding could have been a little bit better but other than that it was a pretty good experience. I think because of the stowaway to Paris France recently they are being extra diligent about boarding passes at the gate. But they boarded the back of the plane first, and that's something I really think needs to start in the USA.
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
I was ordered vegetarian food, but didn't services to me :(
I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. ðŸ˜
Unable to set seat assignment. Got a call from presumably “China airlines representative†but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.
Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.
Everything was great keep up the good work ðŸ˜, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
The food options and quality could use some more excitement and variety.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Food option Hindu veg to Hindu non veg request was unheard
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
We flew business class. It was excellent. For a 6’4†individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Not good - chair back could not move back for premium economy. Not worth the price
The back of the chair - premium economy could not move back - not worth the price
It was okay. Boarding the staff made you feel rushed like we were late or something
It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music†section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
We were diverted to Chengdu, because of bad weather and finally made it to Chong King about 7 hours later
No wheelchair service at all ( I did request that service and also purchased the priority assistant bundle) , what a waste of money
Never got the wheelchair service when my parents arrived at LA . My mom was 74 , also my dad was 84 years old, both don’t speak English. I double checked with the front desk at Phoenix airport, making sure that they will be taking care of.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
For the price we paid, I couldn’t complain. Was good value for money. Service was excellent but food was mediocre. Crew were excellent and spoke English. You will never go hungry. The food was ample but was mediocre. Entertainment limited and wifi doesn’t all allow you to access some social media. The best part was comfortable seats and bed (business class) with a screen to close out the rest of the cabin.
The crew were great. The seat was older than an old Holden with a big metal bar sticking right into my back. The passenger next to me complained that hers was the same. The pre purchase system for food was disappointing as the pie/quiche took 20 mins to warm up, arrived too hot and with no utensils. It was one of the most uncomfortable flights I've ever been on.
Not very good, no food and not drink ( caffe or tea). Never ever fly with jet star.
Fabulous I have no issues with JetStar great service always use them to fly
Flight was as expected - we got what we paid for which was a base fare
Hardly we had overweight and we were asked to pay $75. We were checked by a female and weight was alright
Unaware of charge for carry on until i got to gate
I got what I paid for - flight was clean, staff were friendly
I like that fare is cheap but because there's no amenities whatsoever. You get what you paid for.
There's a reason why fare is cheap, no amenities.
It is what it is - nothing more, nothing less. No entertainment onboard but one kinda knows that when buying a ticket on a no frills airline. I choose Jetstar only because of price.
