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‘This Experience May Feel Futuristic’: Three Rides in Waymo Robot Taxis

On Monday, Waymo began letting the public pay for rides in its driverless cars in San Francisco. The New York Times dispatched three reporters around the city to test the service.

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Waymo began offering paid driverless taxi rides in San Francisco despite the safety concerns of some city officials.CreditCredit...Andri Tambunan and Jason Henry for The New York Times

Tripp MickleYiwen Lu and

Tripp Mickle wrote this article after he and his colleagues paid for rides in three driverless taxis in San Francisco.

“Hello, Tripp,” a disembodied woman’s voice said through the speakers of a driverless taxi that was about to pick up a fare near the colorful Victorian houses known as the Painted Ladies.

“This experience may feel futuristic,” the voice said. “Please don’t touch the steering wheel or pedals during the ride. For any questions, you can find information in the Waymo app, like how we keep our cars safe or clean.”

For several years, San Francisco’s hilly and congested streets have doubled as a test track for hundreds of driverless cars operated by Waymo, an autonomous vehicle company owned by the Google parent company Alphabet, and General Motors-owned Cruise.

ImageA white sedan with sensors on top pulls over in front of a row of colorful Victorian houses.
A Waymo driverless car arriving in front of the Painted Ladies on Monday.Credit...Andri Tambunan for The New York Times

On Monday, despite the objections of San Francisco officials who worry the cars aren’t especially safe, Waymo’s vehicles began functioning just like paid taxis, minus the driver. For the first time, some people could book rides and pay fares for trips in a Waymo driverless car. Cruise has already been operating a limited paid service around parts of the city.

The New York Times dispatched three reporters across the city to test Waymo’s robot taxis. I started in Alamo Square, home to the famous Painted Ladies houses. Yiwen Lu started her ride at the Marina Green, along San Francisco’s northern waterfront, and Mike Isaac started his ride near the historic Mission Dolores Basilica.


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