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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.
For personal For business

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.
Get a trade-in value

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and pack and ship your device to Teladvance within 15 days of your trade-in approval. If it doesn't meet trade-in criteria, Teladvance will recycle it or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.
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A platinum Surface Laptop and black Surface Pro featuring Copilot.
Limited-time offer

Get up to $600 with a qualified trade-in

Buy select new Surface Pro 11 or Surface Laptop 7 and get extra cash back when you trade in an eligible device.* Once your order ships, you can start the trade-in process.
Shop Surface Pro, Copilot+ PC Shop Surface Laptop, Copilot+ PC
An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Get a trade-in value
A woman uses a Surface device while sitting in a kitchen.

Recycle for good

If you discover your device isn’t eligible for trade-in, you can locate a recycling service in your region to help divert electronic waste from landfills.
Find recycling programs
A person carries a refurbished Surface device.

Shop refurbished

If you’re in the market for an upgrade, consider a Microsoft Certified Refurbished device that’s screened, repaired, tested, and a more sustainable option for the planet.
Learn about refurbished devices

Extended price protection

Multiple ways to pay

Microsoft Complete protection plan

Extended returns

Learn about these benefits

Ready for a new device?

Shop Surface deals

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for cash payment. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store prior to trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase PDF.

    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Once your used device is received, inspected, and approved, Teladvance will issue a cash payment to you within 14 days.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

    Read the full Microsoft Store Trade-in Program terms and conditions.

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.

  • Once your used device is received, inspected, and approved, Teladvance will issue a cash payment via your choice of PayPal or bank transfer within 14 days. 

  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. To participate, you must purchase a qualifying device first and then proceed with the trade-in process of an eligible used device.

    There are some extra steps to participate in trade-in promotions. During the trade-in process for your used device, you’ll need to answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof of purchase.

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps:

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.
       

    For more help, see the proof-of-purchase steps.

  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.

  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.

  • Email [email protected] or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
Learn about these benefits

Extended price protection

Buy now, enjoy price protection through January 31, 2025. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.​
Learn about price protection

Multiple ways to pay​

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Learn about multiple ways to pay

Microsoft Complete Protection Plan

Keep your new device up and running with Microsoft Complete. Get accidental damage protection from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
Learn More

Free 2-3 day shipping

Get free 2-3 day shipping with no minimum purchase.
Learn more about shipping

  • Discounts: Supplies limited. Actual savings depends on product availability.

    Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. Eligible Retailer Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store Online and Microsoft Experience centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer's advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.  Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customers must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows Devkit. See Microsoft Store Price Protection for full terms and list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started before January 31, 2025, or within 60-days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • ​Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​
  • ​Microsoft reserves the right to modify or discontinue offers at any time.
  • *Offer valid with purchases of qualifying Surface Pro Copilot+ PC or Surface Laptop Copilot+ PC after trade in of qualifying devices made between Nov 5th, 2024 and Dec 14th, 2024 where the customer submits the online trade-in claim for their used device between Nov 5th, 2024 and Dec 14th, 2024 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). A purchase of the following Surface devices does not qualify for the offer: SurfaceLaptop7, Copilot+PC 13.8 in Snapdragon® X Plus (10 Core)/16GB RAM/256GB SSD, SurfaceLaptop7 Copilot+PC 15 in. Snapdragon® X Elite (12 Core)/16GB RAM/256GB SSD; SurfacePro11th Edition, Copilot+PC Snapdragon®X Plus (10 Core)/16GB RAM/256GB SSD, and SurfacePro11th Edition, Copilot+PC 5G Snapdragon® X Plus (10 Core)/16GB RAM/256GB SSD. To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Surface Pro Copilot+ PC or Surface Laptop Copilot +PC and complete the online trade-in claim during the Promotion Period. Trade in value depends on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer.

    This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval. 
  •  

Business customers get more

Convert your used laptops, desktops, and other devices to cash back. For trade-ins of 20 or more, Teladvance offers customized shipping and handling. Email [email protected] or call Teladvance at 1-800-351-6864.
Various business devices including a laptop, tablet, and phone.

How business trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used devices get a new home—or they’re recycled in a responsible way.*
Get a trade-in value

Get a trade-in value

Check the eligibility of your used devices and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create or sign in to your Teladvance account, print a prepaid shipping label, and ship your devices to Teladvance within 15 days. If they don’t meet criteria, Teladvance will recycle or return them to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via check within 15 days.

Ready for new devices?

Shop Surface for Business

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Frequently asked questions

  • The Microsoft Store Trade-in Program for Business powered by Teladvance lets you convert your used devices into cash. Just answer a few questions about the brand, model, and condition of your used devices. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value.

    If you approve of the trade-in value, create or sign in to your Teladvance account. Be sure to include all relevant contact and shipping information. For trade-ins of 20 or more devices, Teladvance provides customized shipping and handling. Email [email protected] or call Teladvance at 1-800-351-6864 for assistance.

    Carefully pack and ship your devices to Teladvance within 15 days of trade-in approval. Teladvance will inspect your devices against their appraisal details and communicate any discrepancies or changes in value before issuing payment, which occurs within 15 days of finalizing this process.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program for Business.

  • Once your used devices are received, inspected, and approved, Teladvance will issue a payment via check within 15 days.

  • Teladvance specializes in electronics trade-ins and recycling for retailers. Teladvance assesses trade-in industry standards daily to ensure you get a fair and competitive price on your used devices.

  • Email [email protected] or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why shop at Microsoft Store for your business

Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business.
Learn more

Free 2-3 day shipping

Get your order in just a few days with free shipping. No minimum purchase required.
See shipping details

Free 60-day returns

Return almost any physical product within 60 days in like new condition in its original packaging for a full refund. 
Some exclusions apply.*
Learn about returns

Price protection

Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product contact us and we’ll honor a one-time price adjustment. Exclusions apply.*
Learn more

Warranty and protection plans

Enhanced protection plans and device service options provide investment protection and extend the use of your Surface device.
Learn about protection plans
  • *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time.
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval.
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