Committed to your success and growth
Klaviyo offers support and resources to help your brand get the most out of the platform.
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On demand resources for all customers, whenever you need them
Community support
Learn, grow, and share tips with other Klaviyo users and partners.
Help centre
Your always-available resource to get answers to topics like getting started, billing, and more.
Tailored to support your business
For paid plans, Klaviyo offers a variety of success solutions to support your business goals and outcomes. If you are a Klaviyo customer, please contact support for more information on what’s available to you based on your Klaviyo plan. If you’re interested in Klaviyo and our support offerings, contact [email protected].
![Person wearing headset](/au/wp-content/uploads/sites/11/2023/04/features_ss_1-380x203.png)
Onboarding
As you get started with Klaviyo, a member of our onboarding team can directly help your business, providing best practices and strategic recommendations in dedicated 1:1 sessions.
![People working together in office](/au/wp-content/uploads/sites/11/2023/04/features_ss_2-380x201.png)
Deliverability and compliance
Optimise your deliverability performance and navigate compliance requirements with deliverability and compliance experts.
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Ongoing customer success management
Get strategic guidance and education built to drive success and ROI with Klaviyo.
![Person working at a desk with headset and laptop](/au/wp-content/uploads/sites/11/2023/04/features_ss_4-380x203.png)
Email and chat support
Connect with Klaviyo success team members by email or chat to answer your product and technical questions.
Email: 24/7*
Chat: 24/5, weekend and holiday hours vary by plan
*Free accounts have access to email support for their first 60 days.
![People wearing headsets in office](https://klaviyocms.wpengine.com/au/wp-content/uploads/sites/11/2023/04/Frame-1765.png)
Backed by Klaviyo’s tailored advice and hands-on support, Budgy Smuggler has also confidently expanded into SMS marketing.
It’s like having an extra person in the team with how powerful and easy to use Klaviyo is."