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Contact Information
Service and Tech Support
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| (Continental USA) | ||
| All Parts Orders | 1-800-252-5722 |  |
| Customer Care Center | 1-800-252-5722 | |
| Authorized Service Locator | 1-800-252-5722 | |
| Factory Service Center Repair Status | 1-800-252-5722 | |
| Contact Us by E-mail |  |
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| All Parts Orders Phone : 1-800-252-5722 |
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| Customer Care Center Phone : 1-800-252-5722 |
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| Authorized Service Locator Phone : 1-800-252-5722 |
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| Factory Service Center Repair Status Phone : 1-800-252-5722 |
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| http://secure.jvc.com/consumer/ forms/contactsupport.jsp |
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JVC Authorized Service Centers (Car Entertainment）
United Radio 5717 Enterprise Parkway East Syracuse NY 13057 Website:https://www.unitedradio.com/ |
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FTH Group, Inc. 21127 Commerce Pointe Drive Walnut, CA 91789 Website:http://www.fthgroupinc.com/ |
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JVC Authorized Service Centers (Home Theater Projectors)
National Pro Video 7102 Brookside Rd #106 Pearland, TX 77581 Phone: 855-996-7843 |
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* NOTE: Some models qualify for advance exchange. Please contact the selling dealer or JVCKENWOOD Customer Care at (800)252-5722 to confirm before sending units in for repair.
*IMPORTANT: The JVC Factory Service Center accepts only Professional/Broadcast products and Simulation Projector products for repair. Home Theater projectors are serviced at our Authorized Service Center (Use this link to register and send your Home Theater Projector in for repair). For Consumer product service, please refer to the Service Center Locator for an Authorized Service Center, or contact your selling dealer as consumer products will not be accepted at our Factory Service Center. If you are sending your professional product to the Factory Service Center, please pack your unit carefully and forward the unit together with proof of purchase and this Repair Request form. If your product is out of warranty, an evaluation fee will apply. If you have any questions please contact our Customer Care Center at (800) 252-5722. |
Inquiries about non-products
Press Contact
JVC's Environmental Policies
Battery Recycling
JVC voluntarily supports the Rechargeable Battery Recycling Corporation (RBRC), a non-profit public service organization dedicated to recycling rechargeable batteries. The RBRC "Call2Recycle" Campaign allows consumers to locate used battery collection sites nearest them or mail in their non-working batteries free of charge. For more information, call 1-800-8BATTERY or visit their website.
Projection TV and Projector Bulb Recycling
Consumers with JVC projection televisions and/or projectors are strongly encouraged to safely recycle their mercury-containing D-ILA lamps. A list of electronics recycling centers, including those that accept mercury-containing lamps, can be found at E-cycling Central.
The Northeast Waste Management Officials’Association provides additional information on the use of Mercury in electronic products and recycling.
The State of Vermont also provides residents with information on the proper disposal of mercury-containing lamps and bulbs on their website.
