Re: Outlook...
I have literally done this to a particularly annoying client. New corporate policy as dictated from on high was to ‘save email space and enforce via group policy to clear the deleted files folder on exit’, but there was a proviso that it would out up a dialogue box first explaining what would happen. And this is OK Yes/No’
Well you can all imagine what happened about a week later when we get a ticket from a particularly annoying self-important non-entity demanding that his email is restored or else dire retribution would be handed out to the IT team, and the usual ‘don’t you know who I am…..’
Now at the time, the IT team were ‘my team’, so I’m not having that and went to see the person myself. Sat and listened to the usual diatribe about how incompetent the IT staff are and this has cost the company X amount of money.
Eventually I picked up a folder from his desk, asked if this was important, apparently it was, and dropped it into the bin next to his desk. When he remonstrated, I pointed out the similarities but he wasn’t having it.
At that point, I lent over and whispered quietly to him, ‘you are demanding an exception from company policy, because you think you are too important for it to apply to you, guess again! Now the email is all gone, it’s not coming back, tough deal with it, but if you want to pursue this, then fair enough, but I absolutely will kick it all upstairs and have your fucking job - is that clear!’
And then smiled and walked away.
Oddly enough never heard anything more about it. OK slight advantage, I happened to know that said person wasn’t particularly liked but the IT Director understood what we did, how it all just worked from his perspective, no complaints and the importance of keeping it just so!
As an aside, I think this might be a quite rare situation, it was a large architectural firm in London which outsourced their IT support, and they over spec’ed the support on the grounds that they can’t afford downtime so better that than under speccing and hoping. The IT director actually liked the idea of us not apparently being seen to do anything on the grounds that if you don’t see the IT people, then it indicates that all is well and working, but if you do see them rushing around then shit has fit the fan, but they are all working on it, so leave them alone! He saw it a bit like an insurance policy, you pay for it, but hope that you never need to use it.
Simpler times……