Global Privacy Policy

Hospitality Net understands that visitors to our website (“the Website”) and potential customers/members of Hospitality Net care about how their information is collected, used, processed, transferred, stored, and shared. This Global Privacy Policy describes Hospitality Net’s commitment to protecting your privacy and forms a part of our Website Terms & Conditions. This Global Privacy Policy is reviewed annually and is updated as often as necessary. Updates are available publicly on the Website.

This Global Privacy Policy provides information on how Hospitality Net handles data as a data controller, meaning all data we process for our own purposes. Where Hospitality Net is a processor or a sub-processor of data, that activity is generally governed by a Data Processing Agreement.

WHAT WE COLLECT AND HOW WE USE IT

Website

When you visit the Website, you are not required to actively provide any information, but we may collect some of your Personal Data and Navigation Information, as set out in Section 1.3 below. We collect some Personal Data, and we may collect some Navigation Information, when you contact us via the Website contact form, chat function, sign up for webinars or sign up to receive information about our Products. Some information is collected via the Website using cookies.

Hospitality Net uses cookies and comparable techniques to ensure that we provide you with the optimal experience when using the Website, and to learn from our visitors and Users to improve the Website and Products, as well as tailoring our communications with you:

• Functional cookies — These cookies make sure you can use our Website in a secure environment and can save your login data and preferences, so you will not have to keep entering this every time you use the Website.
• Analytical cookies — These cookies are used to gain insight into the use of the Website and allow us to improve the Website in terms of quality and effectiveness and help us to understand how visitors interact with our website by collecting and analyzing information anonymously.
• Marketing cookies — These cookies are used by us to be able to improve your browsing experience and to learn your preferences, so that we can improve our marketing strategy and provide you with tailored offers. Marketing cookies are also needed to make use of registration and contact forms.

Collected Data

“Personal Data” refers to any information that can be used to identify you personally. For our purposes, this may include your User ID, first and last name, email address, company name, company type, phone number and information about you that is publicly available online via sites like LinkedIn, Google and Facebook, data you write in a contact or registration forms, your preferences and your account settings.

“Navigation Information” refers to information about your visits to the Website, computer and device. For our purposes, this includes which website you visited prior to visiting us or which link or campaign you clicked on to reach our website, your IP address, geographical location (city and/or country), referral source, length of visits, pages viewed, heat mapping, browser type and version, and ISP information. In some cases Navigation Information may also be Personal Data.

Generally, we may use your Personal Data and Navigation Information for the following purposes:

• Personalizing ‘My HN’ on the Website. We retain Personal Data processed for this purpose until we receive an actionable request to delete a User’s Personal Data;
• Understanding User preferences for the legitimate purpose of improving our Website. We may retain Personal Data processed for this purpose until you withdraw your consent;
• Managing your Hospitality Net account. We retain Personal Data processed for this purpose until we receive an actionable request to delete a User’s Personal Data;
• Contacting you for direct marketing purposes. We may retain Personal Data processed for this purpose until you withdraw your consent.

Supporting Suppliers

The Website integrates services provided by third parties. We may share some of your information with these suppliers so they can provide their services, including newsletter subscriptions, payment processing, analyzing data, marketing support, User profiling, business development, and customer service.

To ensure that your Personal Data is collected, processed, used, stored, and transferred securely and in accordance with applicable law, Hospitality Net uses third parties that provide sufficient guarantees to implement appropriate technical and organizational measures to protect your information. For such third parties that may transfer Personal Data outside the European Economic Area, Hospitality Net confirms that it implements appropriate safeguards for such transfers.

Please note, the terms and privacy policies of such third parties may apply to you as well, in particular: Cloudflare, Cloudflare Stream, Google Analytics, Google Ads, Google Tag Manager, Google Recaptcha, Hotjar, Stripe, Salesforce and Salesforce Pardot. Your acceptance of applicable third party terms is required to access the Website and Products.
This overview of suppliers provides a current view. Hospitality Net strives to keep this list as up to date as reasonably possible.

Third-Party Websites

The Website may contain links to third party websites. Such links do not amount to an endorsement of such other websites. Hospitality Net is not responsible for other websites.

Third-Party Sign in

If you create an account or log into the Website through a third-party platform (such as LinkedIn, Google or Facebook), we will have access to certain information from that platform, such as your name, email address, and profile picture, in accordance with the authorization procedures determined by such platform.

Third-Party Embeds

On our Website we use third-party services for embedding videos and maps. When you interact with an Embed, it can send information about your interaction to the hosting third party just as if you were visiting the third party’s site directly. For example, when you load a page with a YouTube video Embed and watch the video, YouTube receives information about your activity, such as your IP address and how much of the video you watch. We do not control what information third parties collect through Embeds or what they do with the information. This Privacy Policy does not apply to information collected through Embeds. The privacy policy belonging to the third party hosting the Embed applies to any information the Embed collects, and we recommend you review that policy before interacting with the Embed.

Information of Children

The Website and Products are for business use and are not intended for or targeted toward children under 16 (“Children”). We do not knowingly collect any information about Children. We encourage parents and legal guardians to monitor the internet usage of their Children and ensure they do not provide personal information to Hospitality Net. If you believe that we have collected information about Children, please contact us at [email protected] so that we can delete the information.

We Do Not Sell Personal Data

We do not sell your Personal Data.

PERSONAL DATA RETENTION AND SECURITY

Retention of Personal Data

We retain Personal Data for as long as we reasonably consider it to be necessary for the purposes for which it was collected, after which time we will delete the information. You can request deletion of your Personal Data as described below.

Security of Personal Data

Data security is a matter of critical importance. Hospitality Net uses a wide range of security measures to safeguard your data against unauthorized access and disclosure and we continually evaluate our security program to ensure its effectiveness.

Transfer of Personal Data

As an international company with customers and Users worldwide, we may transfer and access Personal Data around the world, including to and from the United States. To comply with applicable law, we maintain strong data protection and privacy controls to protect your Personal Data during cross-border and international transfers, as well as during periods of storage in foreign countries (e.g. EU Standard Contractual Clauses, and binding corporate rules).

We believe that your essential privacy rights are not contingent on your nationality or residency. While applicable law always governs data privacy matters, we intend for this Global Privacy Policy to apply generally to Users and their Personal Data around the world. Nevertheless, privacy law is a constantly changing landscape so we reserve the right to deviate from this Global Privacy Policy where applicable law provides for a different approach.

Required Disclosure of Your Personal Data

We may use or disclose your Personal Data if we reasonably determine that such use or disclosure is necessary to (a) protect our rights, operations, or Users; (b) comply with applicable laws, a valid court order, or other legal process; or (c) otherwise perform our contractual obligations with our customers.

We may transfer the data we control, including Personal Data, in the event of a company reorganization, merger, or sale.

Your Data and Your Rights

As a general matter, depending on local data protection laws, you have rights that may include:

• Clear information on our processing of your Personal Data;
• Access your Personal Data that we hold, together with the right to have inaccuracies corrected;
• To have your Personal Data delivered to you in a standard electronic format;
• To object to our processing of your Personal Data, and to prevent solely automated decision making or profiling; and
• To restrict our processing of your Personal Data, or have your Personal Data deleted.

Exercising Your Rights

If you wish to exercise your rights with respect to your Personal Data, you can email your request to privacy@hospitalitynet.org or send postal mail to:
Hospitality Net
Boschcour 54
6221 JR Maastricht
The Netherlands
We will generally respond to your request within 30 days.

If you wish to unsubscribe from an email list, please click the “unsubscribe” link found at the bottom of our emails or visit your account.

If you want to raise a complaint about the way we process your Personal Data or the way we have handled a request, please contact us. You may file a complaint with the data protection authority of any country where you live or work or where Hospitality Net operates.

California Consumer Privacy Act (CCPA) Supplement

The CCPA is effective January 1, 2020. If you are a resident of California, this supplement to the Global Privacy Policy sets out additional rights and information for you.

Many obligations under the CCPA are addressed in other provisions of the Global Privacy Policy. This Supplement is meant to fill in the gaps for California residents and the terms used in this Supplement are either defined in the Global Privacy Policy or in the text of the CCPA. Consumer Rights:

• The right to access, and to know both the categories of personal information and the specific personal information we collect;
• The right to have your personal information deleted, subject to some legal limitations;
• The right to request disclosure of the personal information collected; and
• The right to disclosure of information disclosed for valuable consideration.

Submitting Requests under CCPA

California residents may submit requests for information under the CCPA to Hospitality Net by email to privacy@hospitalitynet.org.

Please be as specific as possible when you exercise your rights under CCPA and submit a request regarding your personal information. Under the CCPA, we are obligated to verify your identity before we process your request.

No Discrimination

Hospitality Net will not discriminate against you in pricing, user experience, or any other way for exercising any of your rights under the CCPA.

This Global Privacy Policy was last updated and reviewed on 4 April 2022.