1. Contract

The present Terms and Conditions are a contract between the Customer and Hobbs Cleaning Ltd. Placing an order through website forms, social media, Whatsapp, SMS, email, or telephone and the use of our services constitutes an acceptance of the agreement.

2. Pricing

The minimum call-out charge for domestic upholstery and carpet cleaning is £100+VAT (£120). Additional charges apply if we need to collect keys from a third party (£15.00).

Over the phone, we calculate prices by using average room sizes.

3. Access

We will require driveway parking within 30ft of your property unless otherwise stated when making your appointment. If you are in an apartment above ground floor, without lift access we will require two technicians to assist lifting heavy equipment upstairs. This incurs a £30 additional fee.

4. Payment

We accept cash, card and bank transfer payments for cleaning services. Payment must be made in full immediately after work is completed.

4.1: In case the payment has not been received by the end of the day of the period provided by Hobbs Cleaning Ltd to each Customer, the payment will be legally taken by the solicitor of the company who will contact the Customer and take legal actions.
4.2: Orders above £200 will require a 50% deposit when booking, this can be paid via card or bank transfer. This is nonrefundable if cancelled with 48 hours of appointment.

5. Cancellations

Please give us a notice 48 hours before the scheduled appointment. A cancellation fee of £50 applies if you fail to notify us.

6. Supplementary provisions

Our staff are not able to assist with moving any heavy items of furniture such as side units, sofas, TV stands, beds etc due to risk of injury and potential damage.
6.1: Please remove and store away all highly breakable and fragile items. Certain items are excluded from liability. These include antiques, artwork, items of sentimental value, jewellery, and cash.
6.2: It may take up to five business days to respond to customer complaints. We accept complaints by email, and letter.
6.3: Bookings out of covered area

For those customers living over 20-mile radius of Hemel Hempstead, we will charge only fuel diesel per mile and it will be agreed between the client and Hobbs Cleaning Ltd.

7. Claims

7.1: The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service.
7.2: The Company may require entry to the location of the claim within 24 hours to correct the problem.
7.3: If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.
7.4: If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
7.5: In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
7.6: Hobbs Cleaning Ltd is not responsible for damages created by our employees. As our contractors, they are responsible for their actions with their insurance. If the complaint is up to 24 hours after the service, the company can contact you with the cleaner and insurer.
7.7: While the Company operatives make every effort not to break items, accidents do happen. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away.
7.8: The Company shall not be responsible for damage due to faulty and/or improper installation of any item.
7.9: Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation, as well as legal fees, may incur.
7.10: All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
7.11: Complaints are accepted in writing (letter or email). Complaints must be reported on completion or in the following 24-hour.

• The Company and the individual cleaners hold Public Liability Insurance
• Claims can be covered by the Company and/or its operatives insurance, only if the damage/breakages are reported within 24hours of the cleaning service visit.
• The Company reserves any right to refuse disclosure of confidential company documents.
• No refund claims will be considered once the cleaning service has been carried out.
• All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard

8. Insurance

We cannot be held responsible for existing damages.
8.1: Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
8.2: The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
8.3: Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
8.4: No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
8.5: The Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.  Any alterations will apply to new business but not existing contracts.
8.6: The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service.
8.7: If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.
8.8: If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
8.9: Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.

9. Liability

9.1: The Company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. The company shall ensure that the Client is verbally informed of this prior to proceeding with the service will be required; any issues arising subsequently shall be the sole responsibility of the Client.
9.2: The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
9.3: The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.
9.4: The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.
9.5: The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
9.6: The Company shall not be responsible for damage due to faulty and/or improper installation of any item.
9.7: Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation, as well as legal fees.
9.8: Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
9.9: We are not liable for any damages caused by faulty products/equipment provided by the customer.
9.10: The Company is not liable for any wear or discolouration of fabric that becomes more notable once dirt is removed.
9.11: We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
9.12: We are not responsible for any existing damage to Clients property in the form of old stains/burns/ spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

Appendix Hobbs Cleaning Ltd reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. By ordering Hobbs Cleaning Ltd service by telephone, e-mail, or Hobbs Cleaning Ltd website the Client agrees to be bound by Hobbs Cleaning Ltd terms and conditions. The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

Hobbs Cleaning Ltd. 5 Hanger Close, Hemel Hempstead, Hertfordshire HP1 1TR, UNITED KINGDOM (UK) – Phone: 0800 8620023
Email: [email protected]