Items Purchased at the Bookstore

Items must be in saleable condition, and returns must be accompanied by the original receipt. Clothing items must have the original tags still attached. If you return an item within thirty days, you will be refunded in full, using the method of payment shown on the original receipt. Returns made between thirty and sixty days can be exchanged for store credit only. No returns can be accepted after sixty days.

Travel guides and test prep books are non-returnable.

For all returns and exchanges, the customer is responsible for costs associated with returning the item(s) to Harvard Book Store.

Items Purchased Online at Harvard.com

Harvard Book Store accepts returns of books and clothing within thirty days of purchase. The items must be in saleable condition and must be accompanied by an original receipt, packing slip, or web order confirmation. Book items marked as non-returnable are not eligible for returns. Clothing items must have the original tags still attached. Any returns received that do not meet these requirements will be shipped back at the customer’s expense. Refunds will be credited to the credit card used for the original purchase. Shipping costs are refunded only if the return is a result of a Harvard Book Store error.

Exchanges are accepted under the same conditions. When requesting an exchange, please include a note with the returned item(s) specifying the new item(s) you would like. Your card will be charged or credited for any difference that may result in the exchange. There will be no additional shipping cost.

Send purchases to:

Harvard Book Store
Attn: Web Orders
1256 Massachusetts Ave.
Cambridge MA 02138

We recommend, for your protection, that you pack the item(s) securely and return the package using UPS, FedEx, or insured parcel post.

For all returns and exchanges, the customer is responsible for costs associated with returning the item(s) to Harvard Book Store.

Looking for Returns Policies from Our Virtual Warehouse Sale? Please note that the policies noted on this page apply only to orders shipping out from Harvard Book Store and harvard.com. All orders from our Virtual Warehouse Sales—which take place exclusively at hbswarehousesale.com—are non-refundable and non-returnable. Review our Warehouse Sale Info & Policies here.