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Unable to access my exams, would say "Modify Setup" #1004

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22000886-Jana opened this issue Oct 24, 2024 · 11 comments
Open

Unable to access my exams, would say "Modify Setup" #1004

22000886-Jana opened this issue Oct 24, 2024 · 11 comments
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information required This issue lacks information or requires feedback. stale This issue had no recent activity and will thus soon be closed.

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@22000886-Jana
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Describe the Bug
I am able to install the software but when I try to click on the exam file it will say "Modify Setup"
I have tried everything, there is more than 4.5 GB storage on my laptop and I have installed .NetFramework. Still unable to access my exam, i have contacted my school's helpdesk but they cant help me and asked me to contact your team.

Steps to Reproduce
Steps to reproduce the behavior:

  1. I went to download the SEB software that was provided by my school
  2. It says "Installation Successful"
  3. I go and click on the file provided by my school to start my exam
  4. I saw the "Modify Setup" prompt, and asked me to uninstall the software.

Expected Behavior
The prompt Modify Setup appears when I try to access my exam, and asked me to uninstall the software.

Screenshots
If applicable, add screenshots to help explain your problem.
installation successful
^ says installation is successful

fileclicked ^ clicked on this file that was provided by my school to start the exam modify setup ^ modify setup

Version Information

  • OS: Windows 10 Education
  • SEB-Version: 3.4.1.505

Additional Context
I have even downloaded the newest version of SEB and it doesn't work. My computer has more than enough storage and I made sure my computer has .NetFramework

@dbuechel
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Please update to the latest release version (currently 3.8.0) and try again.

@dbuechel dbuechel added the information required This issue lacks information or requires feedback. label Oct 30, 2024
@22000886-Jana
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22000886-Jana commented Oct 30, 2024 via email

@dbuechel
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  1. Uninstall Safe Exam Browser via the system control panel.
  2. Restart your machine.
  3. Install the latest release version by using the setup bundle (.exe).

@wxnnvs
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wxnnvs commented Oct 30, 2024

Delete the installer exe file
This might resolve the issue as it opens that as default

@22000886-Jana
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22000886-Jana commented Oct 31, 2024 via email

@wxnnvs
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wxnnvs commented Oct 31, 2024

Check your downloads folder
When you installed safe exam browser u probably used seb_installer_380.exe or something similar

@22000886-Jana
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22000886-Jana commented Oct 31, 2024 via email

@wxnnvs
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wxnnvs commented Oct 31, 2024

Either do what @dbuechel said or go into c:/program files/Safe Exam Browser/ and look for a file called uninst000.exe rename it
Idk wether this works

@wxnnvs
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wxnnvs commented Oct 31, 2024

Im not a smart guy though, so it might just mess it up more

@dbuechel
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dbuechel commented Nov 4, 2024

@22000886-Jana Please try the steps specified above (reinstallation). Should that not fix the issue, please verify in the system settings that the .seb file extension and seb(s):// URL protocols are linked correctly to the main executable of SEB (SafeExamBrowser.exe).

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github-actions bot commented Dec 3, 2024

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.

@github-actions github-actions bot added the stale This issue had no recent activity and will thus soon be closed. label Dec 3, 2024
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Labels
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