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Unable to access my exams, would say "Modify Setup" #1004

@22000886-Jana

Description

@22000886-Jana

Describe the Bug
I am able to install the software but when I try to click on the exam file it will say "Modify Setup"
I have tried everything, there is more than 4.5 GB storage on my laptop and I have installed .NetFramework. Still unable to access my exam, i have contacted my school's helpdesk but they cant help me and asked me to contact your team.

Steps to Reproduce
Steps to reproduce the behavior:

  1. I went to download the SEB software that was provided by my school
  2. It says "Installation Successful"
  3. I go and click on the file provided by my school to start my exam
  4. I saw the "Modify Setup" prompt, and asked me to uninstall the software.

Expected Behavior
The prompt Modify Setup appears when I try to access my exam, and asked me to uninstall the software.

Screenshots
If applicable, add screenshots to help explain your problem.
installation successful
^ says installation is successful

fileclicked ^ clicked on this file that was provided by my school to start the exam modify setup ^ modify setup

Version Information

  • OS: Windows 10 Education
  • SEB-Version: 3.4.1.505

Additional Context
I have even downloaded the newest version of SEB and it doesn't work. My computer has more than enough storage and I made sure my computer has .NetFramework

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