From identifying new opportunities to delivering customer happiness
Track customer behavior metrics with ease. With EngageBay's free cloud CRM, get a deep view into relevant stats such as pages read, time spent per page and more. Use the cloud based CRM system's powerful email tracker to track your prospect's actions with your email. Be in the know when someone opens or clicks a link in the email. EngageBay's best cloud CRM software has it all figured out for you.
Our free Cloud CRM allows you to have a bird's-eye-view of all your contacts/leads as well as each interaction you have ever had with them. So monitor all your contacts and companies in a single location. Know and do more with deeper customer insights and empower yourself and your team to sell better with our sales cloud crm. Forge stronger customer relationships to convert complete strangers into happy customers with EngageBay's best Cloud CRM.
Streamline your sales processes by creating and adding appointments and tasks automatically when your agent is assigned a lead. Now each sales agent can publish their own calendar or a team calendar so that leads may schedule appointments automatically. This can be very time saving and optimal. EngageBay's complete cloud based CRM software makes life easier for you
Gamify your sales processesin simple steps in our free cloud CRM. Keep your entire sales team motivated and focused by publishing leaderboards and rewarding the winners. Use goal-setting, self-reflection and feedback to drive the sales behaviors you need and the overall sales performance excellence.
Now receive as well as make calls to your contact groupsin your contacts list without ever leaving your CRM. Eliminate call errors such as misdialing, longer wait times and frequent call drops. EngageBay's Call Broadcast feature auto-dials numbers pertaining to a selected list of contacts on behalf of the agents as a smooth feature of your free Cloud CRM for small business.
Create customized reports using different criteria and generate metrics needed to improve your sales agents performance in EngageBay's best sales CRM. Understand how your agents are engaging with customers with our custom reportingsee in real-time how they are performing against set goals.
Get your cloud CRM up and running in no time, there are no complicated installations required. An internet connection is all that is required to sign in online and start using it. No hardware costs or server or software maintenance overheads. Not even a dedicated IT technician is required. Data migration and upgrades are all remotely done for you.
Possibly the greatest benefit of a cloud-based CRM is its round-the-clock accessibility. Cloud CRM gives your access to the system anytime, from anywhere. So whether you're in the office, onboard a flight, in a bus, a café, or even at home, and across any device – a desktop, a laptop, a smartphone, or even a tablet, you are simply a login away from using the CRM . Yes, it gives you unprecedented freedom.
You cannot get any easier-to-use CRM than a cloud-based one. An easy to purchase fixed monthly rate software package is a great and easy starting point. All you need to do thereafter is log in with the provided access codes, ensure you are subscribed to a reasonably fast Internet connection and a device of your choice. Everything else is taken care of by the software provider.
The other great thing about cloud-based software is that most of them are extremely affordable. Also, the advantage of not having to lock in a big investment for a one-off purchase, but spending smaller, regular installments can go a long way towards saving money. Most cloud-based CRM operate on the pay-as-you-go subscription model, and that involves very less initial upfront investment and, as a result, mitigates risk. Additionally, costs such as hardware, maintenance and manpower are also negated. Costs may be as low as $8.79 per month for a cloud-based CRM.
For most businesses that deal with customer data using web-based information storage systems, security is always a very serious concern. Online CRM companies realize this and take security issues very seriously. Since they are the trusted custodians of confidential information, safeguarding the same is entirely their responsibility. Moreover, with the introduction of GDPR in 2018, information security levels at Cloud servicing companies have become extremely stringent, most of the offering advanced automatized back-up policies and clear data recovery plans in the case of a breach.
How often have you seen or heard of a system crashing? Especially if one that you really on everyday crashes, it leaves you with a big problem on your hands, in every way possible. Weel, the good news is that with Cloud CRM such situations are unlikely to arise, since all parts of the Cloud are backed up. This means that every component of a cloud-based software, for example – a server, has a number of backups in the Cloud. Therefore, a crashed component will be immediately replaced and the system won’t get disrupted. Reliability is key here.
Customized software is where we're headed in modern times. Nothing is more useful or gives us greater pleasure than owning a product that is tailored to our needs. To start with CRM, most businesses would prefer to select only those features that are relevant to their current needs. However, as the business scales, the need for upgrades such as more capacity, newer features or more advanced modules may be felt. This becomes a lot easier with an integrated web-based CRM system that can instantly be updated to meet your evolving requirements in an instant.
Have you been a victim of multi-tool chaos? Stand-alone software have few takers and very little chance of success in today’s demands for flexibility of integration. Nobody in the contemporary business scenario likes to have incompatible tools that are unable to communicate with each other. Seamless exchange of information between currently available technologies is crucial today. An integrated Cloud CRM system is the ultimate solution to this universal roadblock. It can easily be integrated with other applications or software, and make your work pleasurable and seamless.
With CRM integrations, we can connect two otherwise separate pieces of software, save ourselves precious time and simplify routine tasks. Cloud-based CRM software can integrate with email providers, social media platforms, phone systems, and other business apps such as Shopify or Slack. Third-party integrations render web-based CRM systems more powerful and adaptive to your business’s needs. This also brings a lot of costs down.
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Today, almost everything we do is in the cloud. From the data on our computers to that on our smartphones, tablets, smartwatches, and other daily devices, the cloud stores anything and everything so our devices don’t have to.
Technically, a database is any meaningful organization of data. We use this organized data for different end goals and wide-ranging applications. For example, for any business to serve the right customers effectively, it needs something more than just a list of their emails and phone numbers. It needs their location, their gender, what they do, how much they earn, etc.
The customer is KING and your relationship with them is important to drive your business growth, prosperity and success. As you grow, your customers grow as well. Hence, a well -designed CRM (Customer Relationship Management) system is very important for any entrepreneur to manage things well. Data states that 91% of businesses with more than 11 employees use CRM software. A successful CRM implementation has various aspects to it which we will discuss in detail here.
According to SuperOffice, CRM has grown to be “the biggest software market in the world.” In the next six years (2025), it’s expected that revenue will shift upwards in the ballpark of $80 billion.
Congratulations are certainly in order, for this is no easy feat. You’ve tasted all this success and yet you haven’t even invested in customer relationship management software, also called CRM software.
Small realtors or real estate agencies rarely have the luxury of services of a professional secretary. How do they manage multiple affluent clients – all with different requirements and in need of personalized service? The answer lies in real estate CRM.
Cloud CRM or Cloud-based CRM software is CRM software that is hosted in the cloud, which means that a collection of customer data is stored in a secure, remote server which is accessible via the internet. This simply means that your organization need not worry about things such as data management & storage, or costs incurred for individual licensing for multiple devices. Your CRM provider takes care of all these factors, and lets your business enjoy the ease and simplicity of a hassle-free easy to use solution. Cloud-based CRM software can do everything that on-premise CRM software can, is adaptable to your business’ needs, cost-effective, easily accessible, and highly secure, thereby addressing some significant issues that businesses today are constantly trying to resolve.
Among the many benefits of Cloud-based CRM software is its ability to scale. All SaaS or Cloud-based CRM systems are designed to be flexible, to be able to expand its capacities, depending on a business's needs. Also, since the costs of CRM software is determined based on the number of users and data storage requirements, these can scale up and down proportionately to your changing requirements, and therefore it is the CRM platform of choice for small and medium businesses today.
Additionally, Cloud-based CRM also includes integrations with commonly used email systems and office applications, social media data and automatic backup tools.
Moreover, Cloud-based CRM system applications are mostly omni-channel nowadays, built for desktops, laptops, tablets and smartphones. Mobile CRM apps use features that are unique to mobile devices, such as voice-recognition capabilities, GPS, etc., in order to better serve the customers and essentially provide access to the sales employees for using this technology on the move.
If you have used CRM for some time now, but your business is yet to migrate to cloud-based CRM software, or that you’re a business owner who has never used CRM but see value in it, here’s how to choose your CRM:
A cloud-based CRM can help you run the daily operations of your business in every way as any other management tools can.
Cloud-based CRM systems are not only process-oriented and systematic, but also flexible and scalable. The structured database program connects all internal users with efficient communication, and creates a systematic process of operation that reduces missed opportunities.
With a feature rich, fully customizable dashboard, interdepartmental collaboration gets easier than ever.
Salient features of a cloud-based CRM:
There are two models of CRM software, Cloud-based and On-Premise. The core differentiator between the two is all about where information is stored and software is kept. While on-premise software deployment required servers to be hosted on-site, Cloud-based CRM systems are stored on remote servers, accessed through a regular internet connection. Another big benefit of Cloud CRM is that installation of hardware or maintenance issues of software are things of the past, while On-premise CRM cannot function without either of the two. Also, without requiring large, upfront capital expenditure on computers and IT infrastructure or data centre costs, the Cloud’s ‘pay as you go’ approach is suited to most businesses today.
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