All bookings made with Dayget are subject to the following terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the property under the booking once any payment is made in relation to the booking.
1. DEFINITIONS
In these terms and conditions:
a. ‘Dayget’ means Spa Country Pty Ltd trading as Dayget-Daylesford Getaways
b. ‘Full House’ rate means a rate applied that includes use of all bedrooms at the property regardless of how many bedrooms are required.
c. ‘Weekend’ means Thursday & Friday (when consecutive), Friday & Saturday, or Saturday & Sunday (when consecutive)
d. ‘Midweek’ means Sunday, Monday, Tuesday, Wednesday, and Thursday unless when in conjunction with a ‘weekend’ night.
e. ‘Public Holiday’ means any Victorian gazetted public holiday.
f. ‘Special Period’ means any period denoted as a ‘special period’ by Dayget and can include (but is not limited to) School Holidays, Public Holidays and days surrounding public holidays.
g. ‘Availability Calendar’ means the calendar shown on the Dayget website that indicates availability for each property.
h. ‘Extras’ means any additional item purchased via the Dayget website including (but not limited to) café vouchers, flowers, chocolates, wine, arrival hampers.
i. ‘Credit Voucher’ means credit which may be applied to future accommodation booking with Dayget.
j. ‘Code Red-Fire Danger Day’ means a day declared by the CFA as a Code Red Fire Danger Day as per the CFA website www.cfa.vic.gov.au.
k. ‘Third-Party Agent’ means an online booking agent including, but not limited to, Booking.com, Stayz, HomeAway, Expedia, Wotif.com, Airbnb, Hotels.com, View Retreats and any other online booking agent from which a booking for a Dayget property has originated.
l. ‘Government Issued Travel Restrictions’ means enforceable Australian Federal, or State Government issued orders which prevent travel either from the guest’s usual place of residence or to the location of the property booked.
2. BOOKINGS
a. The name of the person on the original booking form remains the sole contact and is responsible for the property booked and all communications with Dayget.
b. Properties are individually owned so your deposit/payments cannot be transferred from one property to another.
c. Online bookings made less than 48 hours prior to arrival must be confirmed by calling our office during business hours on +61 3 5348 4422.
d. A non-refundable booking fee equal to $15 per night is included in the total rate.
e. If due to a system error that has caused incorrect rates to be calculated, Dayget must amend the rate of a property after it has been booked and/or paid online, Dayget gives the guest the first opportunity to cancel the booking at no penalty.
f. Public holidays and nominated special periods will attract minimum stays
g. Guests will be required to pay a fee if changes to bedding configurations are requested less than 14 days prior to arrival.
h. Dayget reserves the right to refuse any booking
3. EXTRAS
a. No refunds will be given on ‘extras’ if cancelled or changed within 7 days. Cancellations or changes that are made more than 7 days prior to your arrival will incur a minimum administration fee of $75 regardless of the service providers terms and conditions.
b. Extras such as flowers, wine, chocolates etc. are to be collected from the Dayget office on check-in.
4. PAYMENT TERMS
a. Payments may be made by Visa Card, Mastercard, Amex or Bank Transfer.
b. A deposit of 50% of the total rate is required when booking. Accommodation will not be held without a deposit.
c. If paying the initial deposit by bank transfer, the bank transfer must be completed within 24 hours to prevent the booking from being cancelled.
d. The balance must be received 30 days prior to arrival.
e. Failure to comply with these payment terms may result in your booking being cancelled by Dayget with no refund of any deposit paid.
f. Payments may be made with a maximum of two transactions, either by credit card or direct deposit.
5. PROCESSING FEES
Our processing fee is intended to cover the cost of credit card fees applied by the bank. We encourage you to review detailed information about our processing fees which are as follows:
a. Visa and Mastercard attract a surcharge of 1.3%.
b. American Express attracts a 1.8% surcharge.
c. Bank Transfers -no processing fees apply to Bank Transfers.
6. GIFT VOUCHER POLICY
a. Gift Vouchers can be purchased for any value with a minimum $100. Gift Vouchers can be used as full or part payment against bookings at Dayget.
b. Gift vouchers issued after 1st November 2019 are issued with 36 months validity. A 3-month grace period may be granted at the discretion of Dayget and will incur a minimum $75 administration fee.
c. Gift vouchers should be treated as cash and cannot be replaced in the event of being lost or stolen.
d. To ensure the security of your gift voucher, the unique gift voucher number should not be disclosed to anyone.
e. Gift vouchers must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of gift vouchers.
f. Gift vouchers are not redeemable for cash.
g. Bookings made with gift vouchers must include an accommodation component. Any remaining funds can be redeemed to purchase extras in conjunction with your stay.
7. CANCELLATIONS & BOOKING AMENDMENTS
a. All requests for cancellations and amendments to bookings must be submitted in writing to [email protected]. Please include booking name, Booking ID, property name & reason for cancellation/amendment.
b. Bookings may be amended (e.g. date change) up to six months (180 days) prior to arrival without penalty. A request to amend a booking less than six months prior to arrival will be treated as a cancellation and cancellation fees will apply as per below. Cancellation of a booking that has been previously amended will not be eligible for refund, regardless of the notification period, unless the property can be resold for the dates booked. A minimum $75 administration fee will apply.
c. Upon being notified of a cancellation, Dayget will attempt to resell the cancelled property for the same dates. If the cancelled property is able to be re-sold for the same dates, a credit voucher for the total deposit paid less a minimum $75 administration fee will be issued.
d. If the cancelled property is not able to be re-sold for the same dates, the following cancellation fees apply:
1-2 bedroom properties
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- Cancellation notified more than six months (180 days) prior to arrival – No fee
- Cancellation notified 30-180 days prior to arrival – 25% of the total rate + $75 administration fee
- Cancellation notified 15-29 days prior to your arrival – 50% of the total rate + $75 administration fee
- Cancellation notified 14 days or less prior to arrival – 100% of the total rate
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3+ bedroom properties
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- Cancellation notified more than six months (180 days) prior to arrival – No fee
- Cancellation notified 60-180 days prior to arrival – 25% of the total rate + $75 administration fee
- Cancellation notified 31-59 days prior to arrival – 50% of the total rate + $75 administration fee
- Cancellation notified 30 days or less prior to arrival- 100% of the total rate
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e. Bookings made via third-party agents including (but not limited to) Stayz, HomeAway, Airbnb, Booking.com or Expedia may incur additional non-refundable cancellation fees.
f. Any funds remaining after the deduction of cancellation, administration and third-party agent fees will be distributed in the form of a credit voucher with 6 months validity.
g. Payment processing fees are non-refundable.
h. Travel insurance is recommended for medical and cancellation coverage.
i. COVID19 PROVISIONS – MAY 2020
All bookings made after 4th May 2020 are subject to the following special provisions:
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- If the guest is unable to travel to the accommodation on the reserved dates due to Government Issued Travel Restrictions, the guest can choose from the following options:
- Option 1. Transfer booking to alternative dates (no fees apply)
- Option 2. Credit Coupon issued for the full amount paid to be used at a future date (no fees apply)
- The credit coupon will be valid for 12 months from the date of issue. The guest does not need to stay within the validity period, they only need to make a booking for any future date before the expiry date on the coupon.
- The credit coupon will be issued for the property the guest originally booked.
- If the guest booked via a Third-Party Agent, the credit coupon will be issued less any commissions and fees retained by the Third Party Agent.
- If the guest does not wish to take up the offer of a date transfer or credit coupon the standard terms and conditions, including applicable cancellation fees as per item 7.d. will apply.
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8. CREDIT COUPON POLICY
a. Credit Coupons are issued with 12 months validity and cannot be extended.
b. Credit Coupons should be treated as cash and cannot be replaced in the event of being misplaced, lost, or stolen.
c. Credit Coupons must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of credit coupons.
d. Credit Coupons are not redeemable for cash.
e. Cancellation of accommodation booked using a credit coupon is final. No refund or replacement credit coupon will be issued.
f. Credit Coupons can only be used at the property specified on the credit coupon. If the property specified is no longer part of the portfolio, the credit coupon may be utilised at another property.
9. ACCOMMODATION TERMS OF USE
a. Check-in time is 3pm on the day of arrival and check out is 11am unless specified otherwise.
b. A guest registration form and ID Verification must be completed at or before check-in by the person who made the booking.
c. Key collection information will be provided on your day of arrival upon completion of the pre-arrival guest registration process
d. Early Check-ins and Late checkouts are subject to availability and incur additional fees of $50 per hour for 1-2 bedroom properties and $100 per hour for 3+ bedroom properties.
e. Guests are responsible for their choice of accommodation. Dayget is not responsible if the style of property does not live up to guests’ expectations, therefore guests should view property listings on www.dayget.com.au carefully before selecting their preferred property. Please call our office if you require clarification on any aspect of a property prior to booking.
f. Due to unforeseen circumstances Dayget may need to relocate your booking into alternative accommodation of similar value & style.
g. Please respect the privacy of our local community and neighbours. All applicable laws and regulations relating to residential noise apply to each property. This means no music or other unreasonable noise during prohibited times. Outdoor Pools and Jacuzzis cannot be used after 10pm. If complaints are received from neighbouring properties in relation to excessive noise or guest behaviour we will provide one warning. Failure to adhere to a warning will result in immediate cancellation of the booking without refund.
h. Requests for assistance or maintenance may result in a minimum $90 call out fee where the guest is at fault and/or the call out is not deemed to be of an emergency nature. This fee will be payable prior to departure.
i. All properties are non-smoking, failure to comply will result in a minimum $200 fine. Guests may also be liable for the loss of owner’s income from any future bookings affected by their actions.
j. Excess Rubbish Removal fees may apply if the amount of rubbish left at the property is deemed over and above what should be reasonably expected for the length of stay and number of guests.
k. Properties listed as pet-friendly include a fee to cover general cleaning. An additional fee will be applied if excess cleaning is required after departure. Pets are not permitted on furniture or bedding and guests are expected to clean up and dispose of pet waste in the outdoor bins prior to departure. Should pets be found in accommodation not classified as pet-friendly, guests may be requested to vacate their property immediately with no refund and will be liable for additional cleaning fees.
l. Dayget properties are offered on the basis of private, residential usage only. Events, functions, parties, and gatherings are not permitted at any Dayget property under any circumstances. Should this occur, you will be requested to vacate the property immediately and your booking will be cancelled without refund.
m. Guests are expected to leave the property in a neat and tidy manner on departure. This includes washing and putting away dishes, returning all items to their original position, all food items removed from fridges, barbeques cleaned, ovens and microwaves wiped out and rubbish placed in appropriate bins. Additional cleaning fees (minimum $50) may apply if the property is not left in a presentable condition.
n. Guests are required to turn off lights, appliances and lock doors and windows upon departure.
o. A minimum key replacement fee of $50 will apply if property keys are not returned on departure. Additional locksmith fees may also apply if locks require replacement due to the loss of keys.
p. When a property is booked for eight nights or more, a complimentary refresh service including fresh linen and towels is provided.
q. Wi-Fi- (where available) is provided complimentary for guest use. Guests should note that internet connection speeds vary widely according to local area availability and connection type and in many cases, data may be limited. Whilst every endeavour will be made to ensure Wi-Fi is working as intended, we cannot guarantee an available or consistent connection due to network, data or speed issues beyond our control. Outages do occur and whilst we will always try to have the connection restored, this will not always be possible. Compensation will not be considered in these circumstances as Wi-Fi is provided on a complimentary basis.
10. CODE RED FIRE DAYS
a. In the event of a Code Red – Fire Danger day being declared for our region, Dayget will be closed and the following procedure will apply:
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- Guests currently in-house will be given the option to vacate the property prior to 5pm the evening before the code red day.
- Guests due to check-in on the code red day will be called and advised that the accommodation will not be available, and the office will be closed.
- All guests that leave their accommodation or have been advised not to attend will be issued with a credit voucher for a future stay equal in value to the balance of their stay.
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11. COMPLAINT RESOLUTION POLICY
a. Should you have a need to raise a complaint please contact our office at the first available opportunity. We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay. Housekeepers take a high level of care with the property however should you feel that something may have been overlooked please bring this to our attention so that we can assist. It is our aim to ensure that guests enjoy their stay. Any complaint during checkout or after your departure will be noted and acted on where appropriate, however, we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred.
12. LOSS AND DAMAGE
a. Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture, and fittings. Any breakages, damage or loss must be reported to Dayget immediately.
b. Dayget reserves the right to request payment in full and/or charge repair/replacement costs in the event of property damage or theft either accidentally, maliciously or through negligence on the guest’s behalf.
c. All properties are privately owned, Dayget cannot be responsible for the failure of utilities, services, equipment, or appliances however every attempt will be made (within reason) to rectify the issue. If issues cannot be resolved, we may relocate guests to an alternative property of similar value & style.
d. Dayget is not responsible for the security of your belongings and encourages you to ensure your accommodation is secure when not occupied.
e. Due to the health and safety risks associated with COVID19, any belongings left in the property on departure will be disposed of. Neither Dayget nor the Property Owner will store guest belongings and are not responsible for any items left behind at the property
13. ADDITIONAL COSTS
a. Dayget reserves the right to debit the credit card provided or request payment in full of any outstanding charges that apply to your booking. This includes, but is not limited to, extra cleaning, rubbish removal, additional guests, extended stays, extra bedrooms occupied, smoking penalties, lost keys, callouts, repairs, or damage to property.
b. All fees listed in this document are subject to change without notice.
14. OFFICE LOCATION/CONTACT DETAILS
Our office is located at:
14 Vincent Street
Daylesford, Victoria 3460.
Telephone (+61) 03 5348 4422
Facsimile (+61) 03 5348 4333
Website www.dayget.com.au
Business hours
Monday to Friday: 9am – 5.30pm
Sat/Sun & Public Holidays: 9am – 5pm
Closed on Christmas Day
