Help and FAQ

Technical Support

I’ve forgotten my password! Can you please help me?

Take a deep breath, find your happy place, and then go to the sign-in page and click the “Forgot Password” link. Enter the email address you used when you registered; your password will be reset and a new one will be sent to you. Then, sign in with your username and new password at the same sign-in page you started at!

I never got my validation email! Where is it?

Unless you signed up with a social media account, you will need to validate your email address. If you never received the validation email try going to the sign-in page and click the “Forgot Password” link. Then enter the email address you used when you registered. A new validation email will be sent. If you still don’t get that email please let us know.

How do I edit or delete a post?

If you'd like to edit your post, make sure you're logged in, then head to community.buzzfeed.com (this is your drafts page). Hover over your post, and a pencil icon should show up. Click on that to make edits. If you’re having trouble making edits or deleting a post, feel free to reach out to us at [email protected].

Why can’t I edit or delete my post?

If your post has been promoted to the homepage you will no longer be able to edit it anymore. If you find a typo or want to change something at that point feel free to email our editors and they will do their best to accommodate your request.

Can I edit or delete my comments?

You can now edit and delete your comments as a logged-in user on mobile, desktop, and in our iOS app. If you need further assistance, feel free to reach out to us at [email protected].

How do I remove someone else’s comment from my post?

You cannot remove a comment someone else has made on your post. Feel free to flag comments if you feel they are spam or abusive. Our editors will try their best to remove inappropriate comments as soon as possible!

How do I change my name, photo, or other details?

From your settings page (there’s also a link next to your name in the top right of every page). From there you can change all your public profile information.

How do I change my email address or password?

From your settings page click the “Account Settings” tab. From there you can enter a new email address and change your password.

How do I change my username?

While you can change how your username appears on the site (see 2 questions up from here), you cannot change your username. BuzzFeed is all about getting posts linked to from all over the web so we are very careful not to ever break links. Since your username is your URL for all your posts (http://buzzfeed.com/username/post-name), doing so would break all links to your existing posts. That would make everyone sad. If you really, really need a different username, you can always just create a new account.

How do I customize my page?

From your settings page (there’s also a link next to your name in the top right of every page). From there you can update a fancy banner image, add links to your Twitter and Facebook pages, and more. In the future we may add more customization options.

From your settings page (there’s also a link next to your name in the top right of every page). From there you can update a fancy banner image, add links to your Twitter and Facebook pages, and more. Make sure to stay within our guidelines when linking to other pages in your bio — unfortunately if your bio or page is against those guidelines, this could result in your account getting removed! In the future, we may add more customization options.

How do I turn on notifications about posts I've made?

If you opt-in, we’ll send you either a text or email when a post of yours is promoted to the homepage. To change this setting go to your settings page, scroll down to “Account Settings,” and check your preferred method of contact underneath the section that reads “Send me an email when…”

What is “Log in with Facebook, Google, or Apple?”

These are services offered by Facebook, Google, and Apple so you can sign in to BuzzFeed using your login credentials from the accounts you already have on these platforms. Just click the “Sign in with Facebook,” “Sign in with Google,” or “Sign in with Apple” button when you sign up for your account and then every time you log in after that!

Advertising and Partnerships

How do I advertise on BuzzFeed?

If you’re a large brand or company looking to run a major viral advertising campaign, we’ve got a very exciting platform for you! Learn more and reach out to our advertising team here.

What does "Brand Publisher" mean?

The “Brand Publisher” designation you see on some posts and thumbnails on BuzzFeed means that the content is brought to you either by the editorial partnerships that make up the BuzzFeed Network or our advertising partners.

How can I apply to be a Brand Publisher?

You can reach out to our advertising team at this page.

I have some privacy questions. Who can I speak to?

I have some privacy questions. Who can I speak to?

If you have questions or concerns about the information in our Privacy Policy here, our handling of your personal data more generally, your choices and rights regarding such use, or wish to exercise your rights under law, please do not hesitate to contact us at:

BuzzFeed, Inc.

Attn: Office of the General Counsel

111 E. 18th St. New York, NY 10003

[email protected]

Scams

How can I spot scams that involve BuzzFeed?

People may falsely represent themselves as employees of BuzzFeed, or otherwise having some sort of official connection to BuzzFeed, via email, WhatsApp, SMS or on social media such as Facebook or Instagram. Typically, these scammers are trying to trick you into handing over personal or social account login information. They may also try to trick you into providing financial information such as your banking account information.

Advertising Scam

Advertising scammers will offer you money in exchange for sharing “sponsored ads” on your Facebook page or other social media profiles. They will then trick you into providing them admin control of your page, then take it over and steal control of the page.

Casting/Job Scams

In Casting and Job Scams, people will falsely represent themselves as BuzzFeed recruiters in order to trick you into sharing your personal information, sending them money, buying goods or services from associates of theirs, or providing access to your financial accounts.

Beware of the following:

• Anyone offering you money for advertising services, or asking you for money for any reason.
• Anyone asking for your banking or other financial account information.
• Anyone directing you to buy a specific good/service.
• Contact from anyone via an email domain other than @buzzfeed.com or @huffpost.com. (For instance, “[email protected]” is not an official BuzzFeed email address).
• Any job application process that doesn’t require you to submit your application through https://www.buzzfeed.com/about/jobs.
• Anyone proposing an interview via text message.

You can contact us here if you want to confirm whether the person you are speaking with is a BuzzFeed employee.