The demand for grocery delivery is steadily increasing. A recent eMarketer report forecasts the sector to reach 13.7% of all US grocery sales in 2024, with a market share of over $253.8 billion by 2025.
If you’re a grocery or food retailer who hasn’t yet implemented grocery delivery, it’s time to get started. Delivery can open up your business to a whole new customer base, increase sales, and even provide you with data-driven insights into consumer trends, allowing you to optimize your inventory and product offerings.
However, with so many tools on the market, how do you decide which is right for your business? In this review, we round up the best grocery delivery software in 2024.
No matter the size and stage of your business, there’s grocery delivery software that suits your needs. Let’s take a look at some of the best ones on the market.
1. Bringg
Bringg’s unified platform makes delivery simple. Whether working with your own fleet, third-party carriers, or both in a multi-carrier solution, you can manage all aspects of the last mile process, from online ordering and scheduling to delivery tracking, updates, and returns.
There are plenty of customization options to suit your unique needs, including tailored service plans and order processing. Plus, Bringg provides data and analytics insights to help you optimize your operations.
For customers, Bringg leverages machine learning algorithms to predict delivery times and even calculate future delivery slots to ensure adequate capacity.
Though users have noted Bringg’s platform requires some training, it’s very user-friendly and easy to learn.
Capterra Rating: 4.8
Pricing: Contact for pricing
2. Instacart
Chances are, almost anyone looking for a grocery delivery app has heard of Instacart. With more than 1,400 retailers using Instacart to deliver their goods, it claims 95% of the US is covered by its delivery service.
Instacart’s Fulfillment product is available on its own or as part of the overall e-commerce solution, and can be set up for use with your own delivery staff or contractors. However, the majority of deliveries are completed by external “shoppers,” which is great for saving time but leaves you with less control and involvement in the process.
And, because Instacart is a large, enterprise company, and tends to market toward similar-sized organizations, it’s likely a pricier option better suited to bigger companies.
Capterra Rating: 4.6
Pricing: Contact for pricing
3. Shipt
Shipt connects food retailers with consumers through a streamlined ordering and delivery process. It provides 24/7 customer support and handles all aspects of delivery, from customer messaging to rescheduling.
However, end users note frustration with the cost and availability of retailers, meaning customers may be more likely to use other services instead.
Rating: 4.0
Pricing: Contact for pricing
4. Growcer
Growcer enables entrepreneurs to start their own grocery e-commerce business with no coding skills required. It specializes in various business and delivery models, including B2C and B2B, as well as scheduled and on-demand delivery.
Since Growcer is a new product, there are limited reviews. However, customers like the user experience and ease of setup, but note that customer service is lacking and there are few customization options. For companies starting out, its $2,499 startup fee is fairly pricey.
Capterra Rating: 5.0
Pricing: From $2499
5. OnTime 360
OnTime 360 is a courier solution offering a suite of features for couriers, dispatch, management and administration, and customer tracking. During deliveries, it provides automated notifications and driver tracking to reduce delivery failures.
However, users report that routing can be confusing, and the client invoicing and payment process has some kinks to work out when it comes to user interface and experience. Plus, while the base cost is fairly low, there are additional costs for more features or users.
Capterra Rating: 4.3
Pricing: From $39 per month
6. Routific
Routific, geared toward small and midsize businesses, lets you manage the entire delivery process, from route optimization to delivery tracking to payment. Small businesses without extensive systems can upload a spreadsheet of orders, and larger or more tech-savvy companies can integrate existing systems with Routific’s API.
Online reviews express a common frustration that you can’t communicate directly with customers through the app. Routific also doesn’t support on-demand delivery.
Capterra Rating: 4.9
Pricing: From $49 per month
7. ShopHero
ShopHero provides independent grocers with infrastructure for online shopping, order management, and order fulfillment. It offers integration with more than 70 POS systems, platforms, and partners, enabling retailers to design tailored shopping experiences that include ordering, pickup and delivery, marketing, shopper support, and more.
Online reviews, while scarce, note that ShopHero is easily customizable. However, customer service isn’t always the most helpful and the product can be buggy. Unfortunately, pricing isn’t published on its website, but reviews refer to it as “affordable.”
Capterra Rating: 4.4
Pricing: Contact for pricing
8. Onfleet
Onfleet offers a flat rate starting at $500 per month, making it an option for midsize or large companies. Though not specifically geared toward grocery delivery, Onfleet’s route planning software enables grocers to map and execute deliveries with mobile apps, a dispatch dashboard, and automated customer notifications and tracking.
Reviewers note that Onfleet seems to take a “less is more” approach, so it doesn’t offer as many features as other software solutions, and some additional features incur a higher cost.
Capterra Rating: 4.7
Pricing: From $500 per month
9. DispatchTrack
DispatchTrack is used by major brands like Walmart to power their deliveries. One of its biggest selling points is its AI-powered routing, which claims 98% accuracy.
Users note in their reviews that it’s easy to communicate with customers and share delivery updates, plus routing is intuitive and accurate. However, reviews also state there’s a lack of training or guidance and it’s hard to get details about forthcoming updates or changes.
Pricing isn’t disclosed online—you must contact the company directly to get the details.
Capterra Rating: 4.6
Pricing: Contact for pricing
Conclusion
With grocery delivery demand continuing to climb, it’s imperative to set yourself up for success. The right software can streamline operations, attract new customers, and grow sales.
Bringg combines machine learning and automation to simplify even the most complex deliveries. Learn more today!
