Apollo
Technical Support

Access world class technical support assistance for your Apollo GraphOS deployment, with a range of support offerings tailored to your need.

Contact Sales

Contact Apollo Technical Support

Our Customers have several ways to contact support.

Email

Customers can also send an email to [email protected]

Studio

Directly through GraphOS Studio by selecting “Contact Support” from the help menu

Help Center

Our Help Center is rich with the latest Knowledge base articles and you can submit a ticket by selecting the “Submit a request” button.

Available Support Offerings

Apollo GraphOS includes specific support tiers within each level of product subscription.

Product Subscription

Community Support

Standard Support

Business Support

Premier Support

Free

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Serverless

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Dedicated

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8x5
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Enterprise

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24x7 (Enterprise Standard & Enterprise Advisory Plan)
24x7 (Enterprise Premium & Enterprise Signature Plan)

Learn more about each Support Tier

Capability

Community

Standard

Business

Premier

GraphOS On-Boarding Guidance

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Apollo Champions Network

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DPA Available

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Coverage

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8x5 (Business Hours)
24x7x365
24x7x365

Initial Response Time (for Support Tickets)

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P1 (Urgent)

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4 Business Hours
1 Hour
30 Minutes

P2 (High)

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8 Business Hours
4 Hours
2 Hours

P3 (Medium)

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2 Business Days
1 Business Day
1 Business Day

P4 (Low)

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3 Business Days
3 Business Days
2 Business Days

Weekend/Holiday Support

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P1/P2 Issues
P1/P2 Issues

Routing Priority

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Pooled Technical Support Queue
Pooled Technical Support Queue
Dedicated Premier Support Queue

Critical Escalation Virtual War-room

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Planned Weekend Upgrades

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Seasonal High-Alert Proactive Response

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Weekly Support Case Reporting

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Quarterly Support Reviews

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Beta Products Premier SLAs

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Post Incident Reviews

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5 Named Contacts w/ private chat assistance via /assist bots

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