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Updated: February 22nd, 2024
Issue:
Some Fully Managed devices running Android 11 and below have received a version of the Play Store that cannot self-update to the newest versions.
Work Profile devices, including both personally and company-owned...
Hello everyone,
Before creating this dedicated board for service announcements we had two announcements that were shared elsewhere in the Customer Community. We haven't been able to move them into this new area, so I've added the links below in cas...
30th November, 2023
(Last updated 5th April, 2024 -'Notes' section has been updated)
We are investigating an issue making some management policies permanent on Android 14. This issue affects two sets of management policies, one set when upgrading...
22nd January, 2024
Current status: Fix implemented
Latest update:
Hello everyone,
Thanks so much for your patience here and to all the community members who provided feedback. A fix has been implemented for this issue relating to zero-touch e...
22nd December, 2023
Issue:
We have had reports of some Android 10 devices failing to boot and entering Rescue Party mode.
Cause:
This is caused by an old bug (referred to here as the ‘uninstallation bug’) that was fixed in November 2019 but is s...
24th May, 2024
We have recently updated the zero-touch customer terms of service and customers will be prompted to accept the terms of service upon next login to the zero-touch customer portal.
Issue:
This may cause an increase in TosError respo...
We're excited to announce that our new, improved zero-touch customer portal is now live! It was released in early June (as an opt-in) with a refreshed user interface and enhanced functionality, making it easier and more efficient for you to manage y...
Knowledge Base Articles
[FIXED] Some Fully Managed devices unable to update Play Store version
Archive: Service Announcements pre-dedicated board
[PARTIAL FIX] Some management policies are made permanent on Android 14
[FIXED] Issues during zero-touch enrollment on Samsung devices
Some Android 10 devices failing to boot and entering Rescue Party mode
[FIX Available] TosError responses accessing zero-touch customer API
[Action needed] New Android zero-touch customer portal launched!
