No, you do not have to register for this service. However, a Verification Code will be sent by text and/or email. Please ensure your current email address and/or mobile phone number are registered with American Express for all of your primary, additional, and supplementary cards before shopping online. You are able to register/update your contact details via MyAccount (mobile app or web).
 
* Please note that if you have a supplementary card, it is only possible to update your email address via MyAccount. If you need to update your registered mobile phone number, you will need to contact us.

Please contact us immediately to report it in case it is potential fraudulent usage of your Card.

Please ensure that you have received the six digit Verification Code to your registered your email address and/or mobile phone number as they are shown in the SafeKey window. Incase you don't recerive the Verification Code, please confirm below.

• Email address and/or Mobile phone number
  Please ensure you have correctly registered your email address and/or mobile phone number as they are shown in the SafeKey window. If either or both are incorrect, please update them via MyAccount (mobile app or web).
  *Please note that changes to your e-mail address will be updated in minutes but that changes to your mobile phone number may take some days to be updated.
  * Please note that if you have a supplementary card, it is only possible to update your email address via MyAccount. If you need to update your registered mobile phone number, you will need to contact us.
• Mail filter
  If you have a filter set up on your email inbox, please change your settings to enable it to accept emails from: [email protected].
• Internatinal SMS block
  If you have a block setting for an international SMS, please remove.
• Data plan
  Depends on your contract with mobile service provider, you may not be able to receive SMS. Please confirm your mobile carrier.
• Network
  If you are using Wifi or airplane mode, you may need to switch the environment that you can access mobile communication. If you continue to experience difficulties, please contact us. Please note that for security reasons we are not able to provide Verification Codes via telephone.

Please ensure that you have correctly input the six digit Verification Code.
Please note that the code is only valid for 10 minutes and may have expired. If you click the “Resend” button after the 10 minute window expires, you will need to start the entire transaction process again which will generate a new Verification Code. If you continue to experience difficulties, please contact us.
Please note that for security reasons we are not able to provide Verification Codes via telephone.

Please ensure you have correctly registered your email address and/or mobile phone number as they are shown in the SafeKey window. If either or both are incorrect, please update them via MyAccount (mobile app or web).
*Please note that if you have a supplementary card, it is only possible to update your email address via MyAccount.
If you need to update your registered mobile phone number, you will need to contact us.
 
If you have a filter set up on your email inbox, please change your settings to enable it to accept emails from: [email protected].
If you continue to experience difficulties, please contact us.
Please note that for security reasons we are not able to provide Verification Codes via telephone.

You can change your email address and/or mobile phone number in multiple ways including via MyAccount (mobile app or web).
You can log in to our MyAccount page to manage your account online.
Please note that changes to your e-mail address will be updated in minutes but that changes to your mobile phone number may take some days to be updated.
 
* Please note that if you have a supplementary card, it is only possible to update your email address via MyAccount. If you need to update your registered mobile phone number, you will need to contact us.

Yes, you can. However, as the account numbers for each card are different, a different email address and/or mobile phone number can be registered for each additional and supplementary Card Member.
Please note that if you have a supplementary card, it is only possible to update your email address via MyAccount (mobile app or web).If you need to update your registered mobile phone number, you will need to contact us.

You will receive your Verification Code by text and/or email depending on what contact details you have registered for the American Express Card that you are using for your online purchase. Please ensure your current email address and/or mobile phone number are registered with American Express for all of your primary, additional, and supplementary cards via MyAccount (mobile app or web).
The Code will be valid for 10 minutes.
 
* Please note that if you have a supplementary card, it is only possible to update your email address via MyAccount. If you need to update your registered mobile phone number, you will need to contact us.
 
You may also wish to check:
I have not received my Verification Code. What should I do?