Mobile
How to get the most out of your new Prepay plan
Help with eSIMs
Multimedia Messages (MMS)
Broadband
2025 Broadband Price Change FAQ
Help signing up to 2degrees Broadband
How to get, check & set up your WiFi Extender
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Power
Power price change FAQs
Understanding Standard and Low User Power Plans
Power outages
Help with Power
Account & billing
Help with eSIMs
2025 Broadband Price Change FAQ
Help signing up to 2degrees Broadband
Shop & orders
Things you need to know about Trade in
How to return an item if you’ve found a fault or changed your mind
Help for orders and delivery from our online shop
2degrees apps
Set up and use the 2degrees App
With the Data Clock app installed, you can purchase timed pockets of data
Landline
Help with 2degrees home landline plans & features
Never miss a call with Landline on your Mobile
Standard Calling Rates for Home Phone Plus and Home Phone Basic

 

Tired of WiFi woes?

Try our hassle-free scan! It’s the answer to solving connection issues in no time.
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Screenshot of wifi scan in the app advising to place the phone near the router. Image is on a yellow background

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
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Contact us

We’re all ears. Our customer care team are available from 8am to 8pm NZST, Monday - Saturday, and 10am to 8pm Sundays and public holidays.
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Contact us

Need help? Grab a hand from one of our Customer Care Specialists.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.