Frequently Asked Questions

For a preview of our product line and customer service contact details, please visit our Customer Service page.

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How do I log-in to VIP+ Vitals or VIP+ Premium?

To log-in to VIP+ Vitals or VIP+ Premium you must be a paid subscriber to one of our products (Variety Intelligence Platform or Variety Intelligence Platform Premier). Please click on the top right-hand button on the header of this website “LOG IN”. You will be prompted to enter your email address and password. After you click on the red Log In button, you will be granted access to VIP+.

I have forgotten my password for VIP+ Vitals or VIP+ Premium.

For your convenience, VIP+ has password auto recovery options. To reset your password, please click on the top right-hand button “LOG IN”. You can reset your password by clicking “Having trouble? Please reset your password.” Check your email (including spam and promotional folders) for a reset email and follow the steps provided.
If you are unsure which email address you used to register, please contact Customer Service by email [email protected] or phone 1-212-832-5147.

I know my email and password for VIP+ Vitals or VIP+ Premium, but when I try to log-in, I get an error message. How can I fix this?

If you are experiencing trouble logging into an individual subscription to VIP+ or Variety Archives, make sure you are typing your email and password correctly.
If you continue to experience trouble logging in, please contact Customer Service by email [email protected] or phone 1-212-832-5147.

How do I update my newsletter preferences?

Visit our newsletter preferences page and enter your account-holding email. Our newsletters are available for VIP+ Vitals as well as VIP+ Premium.

How do I update my contact information or billing information for VIP+ Vitals or VIP+ Premium?

If you would like to update your contact information or billing information, please log-in to the Self Care Portal with your email address and password.
You can also contact Customer Service by email [email protected] or phone 1-212-832-5147.

Who do I contact if I’m interested in corporate subscriptions for VIP+ Vitals or VIP+ Premium?

Visit our Corporate Subscriptions page for more information.

If I have an institutional or corporate subscription to VIP+ Vitals or VIP+ Premium, and I have problems with access. Who can I contact?

Contact your organization administrator. If you are the organization Administrator, please reach out to your PMC representative for further assistance.

How do I contact VIP+ Vitals and VIP+ Premium Editorial and Advertising?

We welcome readers’ feedback so we can continuously improve our product.
Please contact [email protected] to get in touch with our Advertising or Editorial departments.