How to cancel an app subscription for mobile devices
Latest update: May 16, 2023
ID: 14072
A subscription allows you to use the premium features of a Kaspersky Lab app for a certain period of time. For example, for a month. The subscription will be automatically renewed until you cancel it. You will be charged automatically before the beginning of each subscription term.
Cancel your subscription if you:
- Purchased a different license or subscription for the premium version of the app.
- No longer want to use the premium features and plan to switch to the free version of the app.
- Deleted the app and don’t intend to use it anymore.
Otherwise, you might be charged twice, or charged unexpectedly.
How to cancel a subscription on Android devices
- Open the Play Store app.
- In the upper-right corner, tap the Profile icon.
- Tap Payments & subscriptions and then Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the further instructions in the app.
See this article for more information.
How to cancel a subscription on iOS devices
- Select Settings → (Your name) → iTunes Store & App Store.
- Tap on your Apple ID name at the top of the screen.
- Tap View Apple ID. You might be required to sign in.
- Go to the Subscriptions section.
- Select the subscription and tap Cancel Subscription.
See this article for more information.
How to cancel a subscription on Huawei devices without access to Google Play
- Open Settings on your Huawei device.
- Select Account center → Payment and purchases → Subscriptions/Password-free payments.
- Select the subscription that you want to cancel.
- Tap Cancel subscription and follow the further instructions on the screen.
See this article for more information.