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Downloading system information from a client device

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Downloading system information from a client device

9 December 2024

ID 249394_1

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You can download system information to your device from a client device only if one of the following conditions is met: the Do not disconnect from the Administration Server option is enabled in the settings of the device, a push server is in use, or a connection gateway is in use. Otherwise, downloading is not possible.

The maximum total number of devices with the Do not disconnect from the Administration Server option selected is 300.

To download system information from a client device:

  1. Open the remote diagnostics window of a client device.
  2. In the remote diagnostics window, select the System information tab.
  3. Click the Download button to download the system information about the client device.

The file with information is downloaded to the specified location.

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