Manage location sharing on Fitbit Ace LTE

What prevents the Fitbit Ace app from showing your child's location

• Their watch is powered off.
• Their watch has low or no GPS signal.
• Their watch isn't connected to the internet.
• Their watch has been off wrist for an extended period.

Updated time

When you request your child’s location from the Fitbit Ace app, it loads and displays the location of your child’s Fitbit Ace LTE when the device was last located. To refresh a device’s last known location, select in the top right corner.

If the app shows “Updated now,” the app was able to locate your child’s Fitbit Ace LTE. Otherwise, the app shows how much time has passed since the Fitbit Ace LTE was located.

Battery percentage

Next to the updated time, the app displays the battery percentage of your child’s Fitbit Ace LTE at the time of the last update.

Off wrist

If your child’s Fitbit Ace LTE detects that it is off your child’s wrist at the time of the location request, ‘Off wrist’ appears. When a Fitbit Ace LTE is off wrist, it goes to sleep after some time. You won't be able to access its current location. You should still see the last known location. 

Fix common issues

Here’s a list of issues or error messages you might encounter:

Turn on location sharing

You tried to locate a device while Location settings is disabled. To resolve this, select Turn on to enable Location settings

1. On the Fitbit Ace app ,
2. Go to your child’s card and tap Settings .
3. Select Location settings.
4. Enable all options to be able to see your child's location.

The location has low accuracy

This message appears when a location is marked as low accuracy. Indoor locations may be flagged as low accuracy due to a weak signal. The circle outline indicates the area radius where your child’s device may be located. However, a precise location cannot be determined at this time.

Can’t reach [Child’s] Ace

The prompt appears when the location of the device can't be determined. For example:

• The device is switched off or has run out of battery.
• The device is in an area with low signal.
• The device has been taken off and gone to sleep.

Couldn’t fetch the latest location

You’ll see this message on the Fitbit Ace app when your mobile device or app doesn’t have internet access. Make sure you’re connected to a Wi-Fi network with internet access or switch to cellular data.

_{¹ Location sharing is dependent upon network connectivity and other factors and may not be available in all areas or if airplane mode is on for your child’s Fitbit Ace LTE.}