My data isn’t working

If you can’t connect to cellular data—for example, you can't open a website or use an app while you're not on Wi-Fi—try the troubleshooting steps below to fix the issue. After each step, try visiting a website to see if the issue is fixed. You can always use the buttons below to contact a Google Fi expert.

If you're having trouble connecting to Wi-Fi, learn how to troubleshoot your Wi-Fi connection. If you didn't buy your phone from Google Fi or the Google store, check with your phone's manufacturer for details.

Tip: We recommend always connecting to Wi-Fi when it’s available to expand your coverage in places where the cellular network isn’t as strong.

Important: The ability to use data and call at the same time depends on the network you’re on. It won’t always work.

1. Check if you’re in a coverage area

Check the coverage map for U.S. locations. If you’re using your phone outside the U.S., check the 120+ supported countries where you can use Google Fi.

If we have coverage in your location: Try going to another spot nearby where you have a signal. If you are inside a building or underground, try going outside. Buildings can block signals sometimes. If that doesn’t work, continue on to the next steps.

If we don’t have coverage in your location: Try connecting to Wi-Fi.

Tip: If you and other Google Fi users experience connectivity issues only at a specific address and not at other locations, it’s likely a coverage issue. Use Wi-Fi at that location.
2. Check if the website or app you try to access is down

Try opening a different website on your phone, like android.com, to see if you can connect to the Internet. If so, there might be an issue with the website or app you're trying to use.

If another website doesn’t work, continue on to the next steps.

3. Turn Airplane mode on, then off
Turning Airplane mode on and off will reset some settings and may fix your connection.
  1. On your phone, open the Settings app Settings app.
  2. Under “Wireless & Networks,” tap More.
  3. Move the switch next to “Airplane mode” to the On position.
  4. Move the switch to the Off position.

Make sure Airplane mode is off when you’re done. Calling won’t work if Airplane mode is on.

4. Make sure your mobile data is on
For Pixel:
  1. On your phone, go to your Settings Settings.
  2. Tap Network & Internet and then SIMs.
  3. Turn on Mobile data.

For Android:

  1. On your phone, go to your Settings Settings.
  2. Tap Network & Internet and then Internet.
  3. Next to your carrier, tap Settings.
  4. Turn on Mobile data.
5. Make sure your Automatic network setting is on
  1. Open Settings.
  2. Tap Network & internet and then SIMs.
  3. Under “Google Fi,” find “Automatically select a network.”
  4. If it's turned off, turn it on.
6. Change your preferred network setting
  1. Open Settings.
  2. Tap Network & internet and then SIMs.
  3. Under “Google Fi,” find “Preferred network type.”
  4. This should be “5G (Recommended).”
    • Select this option if it’s not already selected.
  5. You can try other network types like LTE or 3G if it improves your connectivity.
7. Restart your phone
Restarting your phone gives it a fresh start and is sometimes all you need to fix your issue. To restart your phone, follow these steps:
  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off, and your phone will turn off.
  3. Press and hold the Power button until your device starts.
8. Check for Google Fi app update

Updates to the Google Fi app can provide feature and security improvements that may fix your issue.

To check if there’s an update for the Google Fi app, follow these steps:

  1. On your phone, open the Google Play Store app Play Store.
  2. Tap Google One Google One and then My apps and devices. Apps with available updates are labeled "Update."
  3. If there's an update available, select the Google Fi app and tap Update.
9. Check for system update

System updates for your phone can provide improvements that may fix your issue. To check for and install system updates, follow these steps:

  1. On your phone, open the Settings app Settings app.
  2. Tap System.
  3. Tap System Update.
  4. Tap Check for update.
    • If a system update is available, tap Install. You might need to restart your phone to complete the update.
    • If a system update is not available, the screen will say “Your system is up to date."
10. Fix Google Fi app connection issue on Android 11 & up
  1. Open the Google Fi app .
  2. At the bottom, tap Support and then Connectivity: troubleshoot data, calling & testing.
  3. Under “Data connection,” select the relevant issue category.
  4. The troubleshooter starts automatically:
    • It can take 30 seconds to finish, sometimes longer.
    • To resolve the connection issue, the troubleshooter suggests steps you should take on your device.

You find a summary with your connection test result at the end. If the issue persists, to contact support, tap Contact us.

After you tap Contact us:

  1. We ask if you want to send device network information to our support team.
    • This information helps us to more quickly and effectively diagnose any issues you have.
    • We only use this information for troubleshooting.
    • We delete this information after 30 days.
    • Unless you contact customer support, we won't use the info.
  2. To send this device information, tap Yes, include summary. Then, on the next page, tap Allow.
11. Select a network manually
Only try this step if you’ve attempted to troubleshoot with automatic network selection on, but your data problem still persists:
  1. Dial: *#*#FIROAM#*#* or *#*#347626#*#*
  2. Turn off Automatically select a network.
Or
  1. On your phone, open the Settings app Settings app.
  2. Tap Network & internet and then Google Fi under SIMs.
  3. Turn off Automatically select a network.

For Samsung:

  1. On your phone, open the Settings app Settings app.
  2. Tap Connections and then Mobile Networks and then Network Operators.
  3. Turn off Automatically select a network.

Allow up to 2 minutes for the available networks to load. Try each network manually until you establish a connection. After you connect, you no longer need to manually select more networks in the country.

Tip: If a network says “Forbidden,” try to connect anyway. If you connect successfully, the label will be removed.

Important: When you leave the area where you’ve manually selected a network, make sure to switch back to “Automatically select a network.”

12. Reset the network
Important: This step requires you to reactivate Google Fi service. Before doing this step, make sure you’re connected to Wi-Fi.

If your device uses eSIM:

  1. On your phone, open the Settings app Settings app.
  2. Tap System and then Reset options and then Erase downloaded SIMs.
  3. To confirm, tap Erase.
  4. To automatically re-download eSIM data once complete, open the Google Fi app.

If your device doesn’t support eSIM:

  1. Open the Settings app Settings app.
  2. Tap System and then Reset options.
  3. Tap Reset mobile network settings (or Reset WiFi, mobile & Bluetooth if Reset mobile network setting doesn’t exist).
  4. If step 3 doesn't work, try to clear cache:
    1. Tap Settings and then Apps and then Search for Google Fi.
    2. Tap Storage & cache.
    3. Select clear cache and clear storage. 
  5. If step 4 doesn't work, try to delete and re-install Fi app.
13. Talk to a Google Fi agent
If you try the steps above and still have issues with domestic service, contact us for more info.

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