This article provides answers to common questions about address verification and your Personal Identification Number (PIN).
Common questions about address verification and PIN issues
- Why haven't I received my PIN mail?
- What is a valid payments address?
- My address verification failed, what should I do?
- I haven’t passed address verification after 4 months and my ads are not showing now. What should I do?
- I requested multiple PINs, should I wait for the latest PIN number?
- Why is the address on the verification check page different from my current payment address?
Why haven't I received my PIN mail?
There are several reasons why you might not have received your PIN yet:
| Possible reason |
What to check |
How to resolve |
|---|
| You haven't verified your identity. | Have you submitted your ID for verification? | If not, click Payments, then Verification check and submit your ID. Your PIN will only be sent after you successfully verify your identity. |
| Your account hasn't reached the verification threshold. | Is there a PIN notification displayed on your AdSense homepage? | If not, wait until your new account balance reaches the verification threshold. |
| Your payments address is invalid because it has been associated with fraudulent activity. | Click Payments, then Verification check to find out if there's an address notification. | Update your payments address to a different one. After your new address is verified, request your PIN. |
|
You haven't waited for 3 weeks since your last PIN request. PIN mails are sent via international standard mail and can take up to 3 weeks to reach you. |
Has it been 3 weeks since your PIN was sent? Click Payments, then Verification check to find out when your PIN was generated. |
If not, wait for at least 3 weeks for your PIN to arrive. If you still haven't received your PIN after 3 weeks, you can request a replacement PIN. Tip: Your replacement PIN will be an exact duplicate of the original PIN. You can enter any of the PINs that you receive, regardless of which one arrives first.
|
| Your payments address is not valid for standard mail delivery. | Have you received standard mail at the payments address in your AdSense account? |
If not, change your payments address to one that can receive standard mail. After you've updated your address, wait 3 weeks from the date the last PIN was mailed to you, then request a replacement PIN be sent to your updated address. |
What is a valid payments address?
A valid payments address is one that can receive standard mail.
Here's an example of a standard address format you can follow:
- Address 1: house or block number, street name, neighborhood/district name, city name
- Address 2 (if applicable): unit number, floor number, building name
- Postal code: postcode, ZIP code
My address verification failed, what should I do?
If you enter your PIN incorrectly 3 times, you will fail the address verification and your account will stop showing ads. To reset your PIN verification limit, request a replacement PIN.
I haven’t passed address verification after 4 months and my ads are not showing now. What should I do?
If you haven't verified your address after 4 months, we'll stop showing ads on your pages. To extend your address verification timeline, contact us.
I requested multiple PINs, should I wait for the latest PIN number?
Google generates a unique 6-digit PIN for each account. Your replacement PIN will be a duplicate of the original. If the original PIN arrives first, you may use it.
Why is the address on the verification check page different from my current payment address?
You probably updated your payment address after your PIN was mailed. The PIN was likely sent to your old payment address. You can request a replacement PIN 3 weeks after the original send date to ensure it arrives at your current payment address.
