Legal

Customer Documents & License Agreements

Below are ScienceLogic customer licenses and agreements.

Please contact [email protected] with any questions.

• ScienceLogic Standard Terms and Conditions with Schedule Attachments
• ScienceLogic Standard Resale Terms and Conditions
• ScienceLogic Support Guide (.pdf)
• ScienceLogic – Mutual Nondisclosure Agreement (NDA) (.pdf)

Website Terms of Use

The following terms of use (“Terms of Use”) apply to all visitors to or users of this Web site (this “Site”), which Site is owned and operated by ScienceLogic, Inc. (“ScienceLogic”). Please feel free to browse this Site; however, your access and use of this Site is subject to these Terms of Use and all applicable laws. By accessing, browsing and/or using this Site, you acknowledge that you have read, understand and accept, without limitation or qualification, these Terms of Use. If you do not agree with any of these Terms of Use, do not use this Site. ScienceLogic reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms of Use at any time. By using this Site you agree to be bound by such modifications, alterations or updates and should therefore periodically visit this page to determine the then-current Terms of Use to which you are bound.

Copyrights and Trademarks

The documents and information on this Site are copyrighted materials of ScienceLogic, third parties or both. You are granted permission to display, copy and download the materials on this Site for personal, non-commercial use only, provided you do not modify such materials and that you retain all copyright and other proprietary notices contained in such materials. Except as expressly permitted in the immediately preceding sentence, you may not reproduce in any form, or by any means (including without limitation by “mirroring” on another server) any portion of the materials on this Site without ScienceLogic’s prior written consent. The trademarks, logos and service marks (“Marks”) displayed on this Site are the property of ScienceLogic or third parties. You are not permitted to use the Marks without the prior written consent of ScienceLogic or such third party that owns the Mark. “ScienceLogic” is a trademark of ScienceLogic, Inc.

Any feedback or other information you provide at this Site shall be deemed to be non-confidential and ScienceLogic shall be free to use such information on an unrestricted basis.

Global Availability

Information ScienceLogic publishes on this Site may contain references or cross-references to ScienceLogic products, programs, and services that are not announced or available in your country. Such references do not imply that ScienceLogic intends to announce such products, programs or services in your country. Consult your local ScienceLogic business contact for information regarding the products, programs and services that may be available to you.

Limitation of Liability and General Disclaimer

ALL INFORMATION AND ANY SOFTWARE AVAILABLE FOR DOWNLOAD ON THIS SITE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. SCIENCELOGIC AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Although ScienceLogic has attempted to provide accurate information on this Site, information on this Site may contain inadvertent technical inaccuracies or typographical errors and ScienceLogic assumes no responsibility for the accuracy of the information on this Site. Information on this Site may be changed or updated without notice. ScienceLogic may also make improvements and/or changes in the products or services described on this Site at any time without notice.

This Site may contain links to third-party Internet sites. Your access to and use of any other Internet sites linked to this Site is at your own risk. ScienceLogic provides these links merely as a convenience and ScienceLogic does not endorse or accept any responsibility for the content, or the use, of such sites, even if they contain a ScienceLogic logo. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. In addition, the mention of non-ScienceLogic products or services is for information purposes only and constitutes neither an endorsement nor a recommendation by ScienceLogic. ScienceLogic’s obligations with respect to its products and services are governed solely by the agreements under which they are provided. If you obtain a product or service from ScienceLogic through this Site that is provided without an agreement, that product or service is provided “AS IS” with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.

IN NO EVENT WILL SCIENCELOGIC OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR SAVINGS, BUSINESS INTERRUPTION OR LOSS OR DAMAGE TO DATA, ARISING OUT OF ANY USE OF, OR INABILITY TO USE, THIS SITE OR ANY SITE LINKED TO THIS SITE, EVEN IF SCIENCELOGIC OR ITS SUPPLIERS HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Jurisdiction and Choice of Law

This Site is controlled and operated by ScienceLogic from its offices within the United States. ScienceLogic makes no representation that materials on this Site are appropriate or available for use in other locations, and access to such materials from territories where their content is illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

These Terms of Use shall be governed by, construed, and enforced in accordance with the laws of the Commonwealth of Virginia, as applied to agreements entered into and to be performed entirely within such Commonwealth. Any action you, any third party or ScienceLogic brings to enforce these Terms of Use or otherwise in connection with any matters related to this Site shall be brought only in the state or Federal Courts located in Fairfax County, Virginia, and you expressly consent to the jurisdiction of said courts.

Last updated February 21, 2006

Privacy Policy

Last Updated: December 8, 2023
ScienceLogic, Inc. (“ScienceLogic,” “we,” “our” or “us”) is committed to protecting the privacy and security of personal information entrusted to us by our customers, by our business partners and prospective customers, and by visitors on websites owned or operated by us that link to this Privacy Policy, including but not limited to https://www.sciencelogic.com, http://my.sciencelogic.com, http://community.sciencelogic.com and http://support.sciencelogic.com (collectively, our “Websites”). This Privacy Policy explains the policies and practices of ScienceLogic, Inc (and its affiliates listed below) (collectively, “ScienceLogic,” “we” or “us”) regarding collection of information from and about individual persons, and it describes how ScienceLogic uses, stores, processes and discloses such information (all of which we refer to as our “privacy practices”).

This Privacy Policy also describes the privacy practices of the following affiliates of ScienceLogic, Inc: ScienceLogic Australia Pty Ltd, ScienceLogic Canada Ltd, ScienceLogic Ireland Ltd, ScienceLogic Singapore Pty Ltd, ScienceLogic Taiwan Co. Ltd, ScienceLogic Ltd, Restorepoint Ltd, ScienceLogic Federal Solutions LLC, ScienceLogic AIOps India Private Limited. Each ScienceLogic affiliate is solely responsible for its own adherence to the privacy practices described below.

This Privacy Policy applies to each of the ScienceLogic-branded websites that display or link to this Privacy Policy. Unless otherwise indicated in the applicable website, each website that is subject to this Privacy Policy is operated by ScienceLogic, Inc.

ScienceLogic sometimes receives, collects, stores and processes certain personal information from individuals in the European Union or European Economic Area (“EU”), in the United Kingdom (“UK”) or Switzerland, and ScienceLogic endeavors to treat all such information as required by the EU’s General Data Protection Regulation (EU GDPR) or the UK’s General Data Protection Regulation (UK GDPR), or Swiss Federal Act on Data Protection (FADP), respectively. If you are an EU, UK or Swiss resident or other individual whose personal information is subject to European data protection law, you have certain rights with respect to your personal information, and additional terms of this Privacy Policy apply to you and to your personal information. Please visit the section below entitled “ScienceLogic’s GDPR Privacy Statement” which also contains ScienceLogic Inc.’s Data Privacy Framework Notice.

Information that We Collect & Sources of Information

Some information collected by ScienceLogic, like name, address, and phone number, is capable of identifying an individual (“Personal Information”). Information about an individual that is associated with their Personal Information is also considered Personal Information.

This Privacy Policy does not limit collection, use, processing, storage or disclosure of data that does not constitute Personal Information.

When you visit our Websites, we may collect two types of information: (1) Personal Information that you choose to enter and submit to us, including your name, email address and interests, and (2) general user information, including your IP address, the type of browser you use, and the referrer ID, that we may collect automatically using technologies such as cookies on our Websites. We typically take general user information and aggregate it with information from other users. We analyze this information to help ensure that our Websites accommodate the widest number of user preferences. In some cases, if you choose not to provide us with requested information or opt out of collection of this information, you may not be able to access all of such Website’s content or services.

We may also obtain your information from third-party sources in accordance with law, such as through your participation at trade shows or through third-party data sources.

How We Use Your Personal Information

In general, we use Personal Information in order to:

• provide and improve our Websites;
• conducting our business relationship
• performing contractual obligations;
• provide you with a better, more personal experience on our Websites;
• respond to your requests for information and support
• provide you with products and services
• communicating with you through the community and permitting others to communicate with you in line with the settings you choose; and
• provide you with additional information that may be of interest, including marketing materials from us.

Cookies

Like most other commercial websites, we use standard “cookie” technology and web server logs to collect information about how our Websites are used. A cookie is a small data file that is stored by your web browser on your hard drive. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. By using cookies, we are able to recognize you when you revisit our Websites, and to remember certain information provided by you, such as your contact information. Some parts of our Websites use cookies to track user traffic patterns, which helps us determine the usefulness of our Website information to you and to see how effective our navigational structure is in helping you reach that information. We do not correlate this information with data about individual users, nor do we sell this information to any third party.

If you prefer not to receive cookies on our Websites, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. If you refuse cookies on our Websites you may not be able to access all of such Website’s content or services.

Disclosure of Your Personal Information

We may disclose your Personal Information to:

• our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, for example we engage third parties to help deliver our services, to send you marketing and surveys, for data analysis and to operate our support community if you choose to participate in it (which is up to you);
• other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
• police and other law enforcement agencies in connection with the prevention and detection of crime; and
• third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our clients, employees or other third parties.

We may also disclose your Personal Information to other third parties, for example:

• in the event that we sell or buy any business or assets we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and
• if we or substantially all of our assets are acquired by a third party (or are subject to a reorganization within our corporate group), Personal Information held by us will be one of the transferred assets.

If you choose to participate in our online support community, the Personal Information that you post will be shared in line with the options you can choose as part of the settings available to you when you participate in the community. ScienceLogic may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify any particular individual or company.

Choice to Opt-Out

We may periodically send you relevant ScienceLogic and industry information. If you no longer wish to continue receiving such information, please contact ScienceLogic’s Marketing Department as described in the subsection entitled “Enforcement” below and let us know. Alternately, you can also opt-out of receiving marketing e-mails from us at any time by following the opt-out instructions provided on every e-mail. If you choose to participate in our online support community, the settings available to you on the site contain options for you to control how your Personal Information is used, as well as an opt-out. In addition, you may request that ScienceLogic modify or delete your registered Personal Information by contacting ScienceLogic’s Marketing Department as described in the subsection entitled “Enforcement” below. However, if you are a ScienceLogic customer, please note that we will continue sending you notices and important information affecting your account and our products and services.

Security

ScienceLogic uses reasonable security measures designed to safeguard the Personal Information we collect. Despite security measures employed by ScienceLogic, you should be aware that it is impossible to guarantee absolute security with respect to Personal Information sent through the Internet.

Links to Third Party Sites

Our Websites may contain links to third-party websites for your convenience and information. If you access those links, you will leave the ScienceLogic Websites. ScienceLogic provides these links merely as a convenience and ScienceLogic does not endorse or accept any responsibility for the content or the use of such websites, even if they contain a ScienceLogic logo. ScienceLogic does not control these third-party Websites or their privacy practices, which may differ from ScienceLogic’s privacy practices. The Personal Information you choose to provide to, or that is collected by these third-party websites, is not covered by the ScienceLogic Privacy Policy. We encourage you to review the privacy policy of any third-party Website before submitting your Personal Information to such Website.

Modifications

We may modify this Privacy Policy without prior notice. In the event we update or modify this Privacy Policy, we will notify you of any updates or modifications as required by applicable law. We advise you to review this Privacy Policy occasionally. Your continued use of our Websites subsequent to ScienceLogic’s notice of modification of this Privacy Policy shall constitute your acceptance of the modified Privacy Policy.

Enforcement

If you feel that ScienceLogic or any of our partners, representatives or employees, is violating this Privacy Policy, or if you have any questions or concerns regarding this Privacy Policy or ScienceLogic’s treatment of Personal Information, please contact us via e-mail at [email protected], or by postal mail at:

ScienceLogic, Inc.
Attention: Data Protection Officer
Four South of Market
11955 Democracy Drive
13th Floor
Reston, Virginia 20190
United States

ScienceLogic’s GDPR Privacy Statement

Application

This section of our privacy policy applies to Personal Information which we hold in connection with our business operations in the EU, EEA and UK to which the EU and UK GDPR applies.

General

Personal Information subject to the EU GDPR, UK GDPR or Swiss FADP, as the case may be, will be treated in accordance with this Privacy Policy except as otherwise required by law. If there is any conflict between the requirements of the EU GDPR, UK GDPR or Swiss FADP and the privacy practices described in the other portions of this Privacy Policy, ScienceLogic will abide by legal requirements in those circumstances.
What Personal Information do we hold about you and what do we hold it for?

We collect Personal Information in two main categories and use it, as described below:

Information of Customers and Business Partners:

• Where we have a contractual relationship with an organization, we will store this information throughout the course of our contractual business relationship and for a reasonable time following its end (linked to the applicable legal time limit for bringing claims under the contract).
• Where we hold Personal Information that you post in participating in our support community, we will retain this information so long as needed for the purposes it was collected or processed and in accordance with our data retention policy.

• Where dealing with prospective customers or partners, we will retain this information so long as needed for the purposes it was collected or processed and in accordance with our data retention policy. If the individual and/or his/her organization becomes a customer or business partner, his/her Personal Information is treated as described above.

Marketing Information

• We will store Personal Information for marketing purposes only for so long as we reasonably believe that the individual remains a legitimate business prospect, not to exceed one (1) year following the last communication received from that individual.

• We will store Personal Information for marketing purposes only for so long as we reasonably believe that the individual remains a legitimate business prospect, not to exceed one (1) year following the last communication received from that individual.

• ScienceLogic also honors all opt-out requests receiving from individuals to whom we send marketing communications. Within our marketing emails, we provide instructions that inform individuals how to opt-out from future marketing emails, and we remove the Personal Information from our marketing lists regarding individuals who follow those opt-out procedures.

Who may we disclose your Personal Information to?

You agree that we may share your Personal Information with:

• our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, for example we engage third parties to help deliver our services, to send you marketing and surveys, for data analysis and to operate our support community if you choose to participate in it (which is up to you);
• other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
• police and other law enforcement agencies in connection with the prevention and detection of crime; and
• third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our clients, employees or other third parties.

We may also disclose your Personal Information to other third parties, for example:

• in the event that we sell or buy any business or assets we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and
• if we or substantially all of our assets are acquired by a third party (or are subject to a reorganization within our corporate group), Personal Information held by us will be one of the transferred assets.

If you choose to participate in our online support community, the Personal Information that you post will be shared in line with the options you can choose as part of the settings available to you when you participate in the community. ScienceLogic may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify any particular individual or company.

Where will we transfer your Personal Information?

We will process your Personal Information both within and outside the European Economic Area (EEA) and UK. Where we transfer personal data outside of the EEA or UK, we will implement appropriate and suitable safeguards to ensure that such Personal Information will be protected as required by applicable data protection law.
These measures generally include either: transferring Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission under the EU GDPR (Article 45(1));

• transferring Personal Information where the recipient has agreed to a European Commission approved data transfer agreement in the form of the standard contractual clauses under the GDPR (Article 46(2)); or
• transferring Personal Information where the recipient is Data Privacy Framework certified in the USA.

ScienceLogic Inc. has itself certified to the U.S. Department of Commerce that it adheres to the Data Privacy Framework Principles and further details about this are set out in our Data Privacy Framework Notice below.
Your rights

Where your Personal Information is processed in connection with our operations in the EU and UK, the EU and UK GDPR provides you certain rights with respect to your Personal Information.
These rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

If you have questions?

If you wish to contact ScienceLogic with questions regarding your GDPR rights, or if you wish to exercise your rights under the GDPR (including those listed above), you may contact ScienceLogic at [email protected].

Data Privacy Framework Notice

General

ScienceLogic, Inc. is committed to and complies with the EU-U.S., UK extension to the EU-U.S., and Swiss-U.S. Data Privacy Frameworks (“DPF”) as set forth by the U.S. Department of Commerce and the Data Privacy Framework Principles regarding the collection, use, and retention of personal information about you that is transferred from the United Kingdom (UK), European Union/European Economic Area (EU) or Switzerland (as applicable) to the U.S.

ScienceLogic, Inc. has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles and will ensure that they apply to all information about you that is subject to this privacy policy and is received from the UK, European Union or Switzerland.

For the purposes of enforcing compliance with the Data Privacy Framework Principles, ScienceLogic, Inc. is subject to the investigatory and enforcement authority of the US Federal Trade Commission. To learn more about the Data Privacy Framework, and to view ScienceLogic Inc.’s certification, please see here www.dataprivacyframework.gov.

If there is any conflict between the policies in this Privacy Policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles will govern.

Types of Personal Information, what and how long we may hold it for and to whom it may be disclosed?

For more details, please refer to the relevant sections of this Privacy Policy above:

• ‘What Personal Information do we hold about you and what do we hold it for?’
• ‘Who may we disclose your Personal Information to?’

Your rights to access or limit the use/disclosure of your Personal Information

For more details, please refer to the ‘Your Rights’ section of this Privacy Policy above.

Third parties used by us

Under the EU-U.S., UK Extension to the EU-U.S., and Swiss-U.S. Data Privacy Frameworks, we are responsible for the processing of information about you that we receive from the UK, EU, and Switzerland and onward transfers to any third party which acts as our agent. We comply with the Data Privacy Framework Principles for onward transfers of that nature and remain liable in accordance with the Data Privacy Framework Principles if a third-party agent which we engage to process Personal Information for us does so in a way that is inconsistent with the Data Privacy Framework Principles, other than where we prove that we are not responsible for the event which gives rise to the damage.
Disclosures for National Security or Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Complaints

In compliance with the Data Privacy Framework Principles, ScienceLogic, Inc. commits to resolve complaints about our collection or use of your Personal Information. UK, EU and Swiss individuals with inquiries or complaints regarding our Data Privacy Framework policy should first contact ScienceLogic, at:
ScienceLogic, Inc.
Attention: Data Protection Officer
Four South of Market
11955 Democracy Drive
13th Floor
Reston, Virginia 20190
Email: [email protected]

Independent recourse mechanism

For non-HR data:
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, ScienceLogic, Inc. commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
For HR data:
ScienceLogic, Inc. also commits to cooperate with EU data protection authorities (DPAs), UK Information Commissioner’s Office (ICO) (and Gibraltar Regulatory Authority (GRA)), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU, UK (including Gibraltar) and Switzerland in the context of the employment relationship.
Arbitration

Binding Arbitration is available under the Data Privacy Framework if you have first: (1) raised the claimed issue directly with ScienceLogic, Inc. and have given us an opportunity to resolve the issue within forty-five days; (2) made use of the independent recourse mechanism listed above; and (3) raised the issue through your local Data Protection Authority to the U.S. Department of Commerce and given the Department of Commerce an opportunity to use best efforts to resolve the issue within the timeframes set forth in the Letter from the International Trade Administration of the Department of Commerce.