Transform Your Customer Service
Trusted Global Partnerships
Conversational AI Capabilities
- AI-Powered Virtual Agent
- Intelligent Agent Assistance
- Insights
Human-Like Interactions
Enhance conversational experiences with intelligent Virtual Agents with the ability to understand and respond.
Seamless Integrations
Fetch relevant data by integrating with your CRMs, CMS, databases and knowledge bases to provide accurate responses.
Deploy Across Multiple Channels
Provide self-service across multiple channels like Telephony, Chat, Voice, Email, SMS and other social media platforms
Provide Real-Time Suggestions
Assist human agents by providing suggestions on the go to handle nuanced conversations.
Infrastructure Integration
Integrate with existing Contact Center Provider or agent desktop to maintain familiar UI for human agents while improving agent productivity.
Contextual Handover
Provide human agents with the conversation that occurred between the user and virtual agent for a seamless transfer.
Perform Sentiment Analysis
Gauge user sentiment during the interactions and identify key triggers to steer conversations during appropriate instances.
Analytics Dashboard
Empower your business and analyze the health of your Contact Center by visualizing a number of KPIs on a centralized dashboard.
Identify Major Call Drivers
Determine the reasons behind your customers contacting you to identify high value interactions.
Our Delivery Accelerators
Design
- Contact Center Insights
(Health of Contact Center Operations) - Intent Identification
(Identify user intents from historical logs) - Conversation Designer
(Design and visualize conversation flows)
Develop
- Question Paraphraser
(Automatically create variants of a question) - FAQ Generator
(Frame Q&A pairs from KB articles) - Solution Testing
(Conversation Flows, Stress Testing)
Manage
- Automated Evaluation Engine
(Adherence of best practices and report generation) - Virtual Agent Performance
(Dashboard for tracking and visualizing KPI metrics) - Bot Version Management
(Restore the required version of the bot)
The Quantiphi Advantage
Better
25% more accurate
Faster
Half the time to deploy
Cheaper
30% lower cost
Our Conversational AI Solutions Across Industries
Banking & Financial Services
- Personal Banking Assistant
- Cognitive Document Processing
- Personal Financial Advisor
Healthcare & Life Sciences
- Automated Patient Triaging
- Benefit Coverage
- Point-Of-Care for Patients
Manufacturing
- Operational Support
- Automation of Key Business Processes for Dealers & Distributors
- Improving Sales Outreach
Media & Entertainment
- Conduct Customer Satisfaction Surveys
- Personalized Updates
- CTR Booster
Energy & Utilities
- Intelligent Employee Assistant
- Additional Support from AI-powered Virtual Agents
- Intelligent Customer Assistant
Retail & CPG
- Customer Support
- Personalized Recommendations & Promotions
- Order Tracking & Processing
Customer Success Stories
Driving Efficiency and Cost Savings Through Conversational AI for a...
Quantiphi developed a Generative AI-powered virtual agent using Dialogflow CX, seamlessly integrating it with the client’s exis...
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Contact Center Modernization
Build an Effective Query Response System with a Virtual Agent Solution Quantiphi leveraged Google Cloud’s DialogFlow platform t...
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AI-powered Symptom Checker for EyecareLive
Quantiphi developed an all-in-one chat enabled virtual assistant which not only fulfills the above checklist, but also act as a...
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Summa Health COVID-19 Virtual Assistant
Quantiphi developed an all-in-one chat enabled virtual assistant which sits on the Summa Health home page
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Multilingual Virtual Agent Concierge Service
Quantiphi built an AI-powered multilingual chat-based Virtual Agent solution, providing immediate assistance to residents and r...
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Videos
Blogs
How we work
Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.
Hack It
Prove It
Nail It
Scale It
Trusted by some of the Most Admired Brands
Jim Caruso
Chief Innovation Officer, Elevate
We set out with an ambitious goal to re-think the way technology will interact with our internal teams and our clients in an A.I.-first world. The ability to think about what’s possible while achieving our immediate objectives to ...Read more
Dan Hust
Director of Communications, Sullivan County
Quantiphi has been a key partner in our effort to Institute this new chatbot on the Sullivan County website. The team right down to a person was always very responsive & very prompt. We have debuted cutting-edge technology tha...Read more
Shawn Duggan
VP of Application Development and Platform Engineering at TalentNet
Quantiphi enabled us to effectively manage and consolidate our talent data while integrating an AI layer into our platform. This transformation has made data-driven decisions central to our customers’ talent acquisition processes ...Read more
Gloria Sachdev
President & CEO, Employers' Forum of Indiana
We partnered with Quantiphi to bring Sage Transparency 2.0 to life—a first-of-its-kind online tool that empowers healthcare stakeholders to make informed, data-driven purchasing and policy decisions. From day one, Quantiphi’s team...Read more
