Future of Customer Service

Inbenta
Future of Customer Service

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

  1. 24/05/2022

    33. Simple TV: AI is the Future of Customer Service

    In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.
    22 min

  2. 05/05/2022

    32. Aram Melkoumov from Crowdlinker

    In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover:  – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution
    25 min

  3. 17/03/2022

    31. Neoenergia: Keep Human at the Center of your Digital Strategy

    In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.
    34 min

  4. 08/02/2022

    30. Reasoning Engines and the Truth About AI

    In this episode, we chat with John Ball, from PAT.ai. As an expert in language and machine reasoning, he’ll guide us through the present and future machines in the are of language understanding.🚀 We will cover: truth about brute-force AI and machine learning new machine reasoning methods and symbolic approaches to AI current applications of these new systems Listen to the full episode or read the transcription below. 💪
    33 min

  5. 18/01/2022

    29. Why do so many AI projects fail?

    Are you planning an AI project for this year? Are you unsure of where to start? Jen Shellick and John Stroud from AI guides discuss why many AI projects fail and how you can start yours on the right foot.
    27 min

  6. 04/11/2021

    28. Voice bots and IVR Systems – The Future of On-Call Support

    In this episode, we discover how bots and voice technology are connecting to bring customers improved on-call support.🚀 We will cover: the new technologies for contact centers, how AI can improve Interactive Voice Response systems, what voice bots are capable of and how does the future look like, the ongoing project between PhoneMyBot and Inbenta.
    25 min

  7. 25/10/2021

    27. Customer Service Digitalization in Manufacturing Industries

    In this episode, we discover the role of Roy van Griesven as Chief Digital Officer in a company like Mitsubishi Chemical Advanced Materials.  He tells us everything we need to know about bringing an industrial company into digital transformation: 🚀    the challenges    the benefits of AI    how humans and machines collaborate for the greater good    the projects MCAM is carrying out with Inbenta.
    24 min

  8. 07/10/2021

    26. Headless Technology and The Future of Omnichannel

    In this episode, we have a super interesting talk with Marcelo Lewin, from headlesscreator, a learning platform with a wide variety of content focused on Headless CMSs and Content Modeling. We’ll discover what Headless technology is all about and dive deep into the oceans of Content Management Systems, past, and future.
    35 min
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About

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

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