At Helix, we stand behind our matching technology and the quality of our products. That’s why we offer our 100 Night Sleep Trial and a Limited Lifetime Warranty for all of our mattresses. But any new mattress has an adjustment period, so we want to make sure you know what to expect after you receive your new Helix mattress in case you're not completely sure after the first few nights.
Please Note:
Our foundations and frames come with the 30-night sleep trial, which begins on the date of delivery by our shipping provider.
Sleep accessories, including mattress protectors, mattress encasements, pillows, wedge pillows, sheets, duvets, weighted blankets, and any other soft good accessories must be returned within 30 days from the date of delivery.
The Adjustable Base comes with a 20 year warranty and our Customer Experience team is happy to help right away if you run into any issues with it, but it is not included in the 100 Night Sleep Trial and therefore can't be returned once it has been removed from its original packaging.
If you think the feel maybe isn't quite right, please reach out to our Customer Experience team by emailing [email protected] and they'll be happy to send you an additional comfort layer topper, free of charge! Depending on if you'd like a softer or firmer feel, they'll send you the right topper to address your needs.
If you're like most Helix customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the return process simple. They’ll walk you through the process step by step, arrange a mattress pickup, and refund you in full once the removal is complete. No risk, no lost sleep.
Please note: For a limited number of customers living in remote areas, it is possible that we do not have a pickup partner who services your zip code. If that is the case, our team will be in touch as soon as possible to discuss the best solution.
Warranty Replacements: While mattress defects are extremely rare, our Limited Lifetime Warranty protects you against structural defects, should they occur. If your mattress is replaced under the terms of our warranty, the replacement mattress does not include a new 100 night sleep trial. Warranty replacements are not eligible for return or refunds.
