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Troubleshooting
Chadwick Boulay edited this page Sep 16, 2015
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Here are some unordered thoughts on things to look at if the plugin isn't working for you.
- If you're having trouble pairing, calibrating, etc., charge the PSMove controller fully (overnight) before attempting again.
- Do not use the PSMove controller when connected by USB. This will just confuse the software.
- Your C:\Users<username>\AppData\Roaming.psmoveapi (~ \ .psmoveapi in Mac) directory should contain at least 2 files per controller (<controller_address>.calibration and .magnetometer.csv). If the first is missing then run psmovepair again. If the latter is missing then run magnetometer_calibration again.
- If you are running your UE4 game outside the editor then you'll have to copy psmoveapi.dll and psmoveapi_tracker.dll to the folder containing the game executable.
- If something crashed when the tracker was running, you may have to unplug your PSEye and plug it back in before it will work again.
- Your project cannot be named
PSMovePluginorPSMove. - If you are on OSX and you cannot link against the .dylibs, despite them being in the correct folder, I may have missed a step before pushing new .dylibs to the plugin. Please let me know, but you can also try opening a terminal window to the PSMovePlugin\Binaries\Mac folder and running the following commands:
install_name_tool -change "libpsmoveapi.3.dylib" "@rpath/libpsmoveapi.3.1.0.dylib" libpsmoveapi_tracker.dylib
install_name_tool -id "@rpath/libpsmoveapi_tracker.3.1.0.dylib" libpsmoveapi_tracker.dylib
install_name_tool -id "@rpath/libpsmoveapi.3.1.0.dylib" libpsmoveapi.dylib
If you'd like to report a problem to me then please state that you've tested the above (otherwise I will redirect you here), and also do the following:
If you're having a problem with the tracker, report whether ps3eye_sdl.exe works, and send me a copy of the contents of the command prompt after running test_tracker.exe
If you've having a problem with orientation, send me a copy of the contents of the command prompt after running test_calibration.exe