Re: "They looked for the password on the CD . . ."
Had this with TSB after the de-merger from Lloyds.
Went in and filled all the forms and gave them all the documents to copy.
Got nothing back for 2 weeks so went in to ask; and got told they had sent it to the wrong department by mistake.
Had 2nd set of documents made.
2 weeks later and nothing, so in we go again; oh sorry, we made a mistake and accidentally shredded them.
Set no. 3 is duly produced, and again we wait.......
2 weeks later, sorry, we have no record of your application; would you like to make one??
Oh PISS OFF!!!!